eglobalis

OCTOBER 30, 2024

High employee engagement and well-being lead to more motivated employees who are committed to delivering exceptional customer service, resulting in improved customer loyalty and satisfaction. This allows HR to proactively address issues before they escalate.

AI 478

AI Outlook Customer Satisfaction Technology 478

Callminer

AUGUST 8, 2022

Organizations need to support customers and provide an exceptional omnichannel customer experience across every stage of their journey. This blog explores 25 ways to do that and earn customer loyalty.

Customer Loyalty 182

Customer Loyalty Omnichannel Customer Experience 182

Callminer

NOVEMBER 22, 2022

Building customer loyalty is one of the most valuable things a business can do to ensure long-term success, but where do you start? This blog offers 30 tips for building customer loyalty.

Customer Loyalty 182

Customer Loyalty 182

The Belding Group

JUNE 16, 2022

"How do you create customer loyalty?" It's a question I'm frequently asked. It's a great question, the answer to which is most often ignored when organizations are developing their business strategy. Shaun Belding | www.shaunbelding.com.

Customer Loyalty 147

Customer Loyalty 147

ECXO

OCTOBER 27, 2024

When businesses focus on extending the life of the customer relationship, they ultimately improve revenue and customer loyalty. Service Adoption Rate: Unlocking Full Product Potential Service Adoption, renewals, rate measures the percentage of customers actively using a product’s core features.

Customer Satisfaction 332

Customer Satisfaction Customer Relationship CX Customer Loyalty 332

Customer Think

DECEMBER 15, 2023

Short-Term Strategies With Long-Term Consequences After a recent keynote session on customer experience, I led a breakout group with 30 business leaders in a spirited discussion on the many ways companies sabotage customer loyalty. The foundation of customer loyalty is trust We know that the […]

Customer Loyalty 126

Customer Loyalty Customer Experience 126

Hodusoft

NOVEMBER 27, 2024

Building Customer Loyalty: Insights and Best Practices for Transforming Your Business For every business, customer loyalty matters a lot. That’s because it’s just not viable for a business to start a venture, sell only one product once to every customer, and stay afloat for long.

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

ECXO

NOVEMBER 19, 2024

The Star Wars saga transcends its status as a beloved space opera, emerging as a rich source of insights and lessons that businesses can leverage to enhance customer experience. For businesses, this translates into the need to build strong relationships with customers.

CX 296

CX Customer Experience Social Media Touchpoint 296

Doing CX Right

APRIL 16, 2025

Want to earn lasting customer loyalty? The post How One Deli Earnes 100 Years of Customer Loyalty appeared first on Doing CX Right. Learn how one deli does it for 100 years and what you can do too. (No No AI needed.)

Customer Loyalty 103

Customer Loyalty AI CX 103

Adrian Swinscoe

SEPTEMBER 16, 2024

Today’s interview is with Conny Kalcher, Group Chief Customer Officer at Zurich Insurance.

Customer Loyalty 147

Customer Loyalty Artificial Intelligence Business Growth Customer Retention 147

SurveySensum

NOVEMBER 5, 2024

Let’s discover its top 6 drivers behind customer loyalty. Strong Loyalty Program Nike’s loyalty program is more than just a point system. NikePlus is a textbook example of how to do customer loyalty right. NikePlus members can access exclusive collections, early drops, workout guidance, and more.

NPS 52

NPS Customer Loyalty Sports Innovation 52

Execs In The Know

OCTOBER 28, 2024

How is your brand redefining loyalty in the age of the customer? The pursuit of customer loyalty has become a holy grail for businesses across industries. Why Loyalty Matters: The ROI of Loyalty Investing in emotional connection and building genuine loyalty pays dividends.

Age of the Customer 105

Age of the Customer Customer Journey Map Customer Loyalty Customer Expectations 105

ECXO

FEBRUARY 20, 2025

Solving Customer Problems as a Competitive Advantage Companies that excel at identifying and solving customer problems position themselves for long-term success. Market Differentiation: Offering tailored solutions helps companies stand out from competitors with generic, one-size-fits-all approaches.

Retail 302

Retail Customer Loyalty Sales CX 302

eglobalis

FEBRUARY 13, 2025

Measuring Empathy in Customer Experience: Action Over Rhetoric Where does your company stand? Empathy alone wont retain clients or drive customer loyalty. Empathy in customer experience is the starting point. Are you acting on empathy or still stuck in sentiment? Execution is the journey.

Predictive Analytics 294

Predictive Analytics CX AI NPS 294

ECXO

MARCH 12, 2025

Customer Experience Impact: Brands that tap into these emotional, unconscious desires dont just make salesthey build customer loyalty. You feel good about buying them because, deep down, it aligns with your unconscious desire to be a responsible, planet-loving hero. Because they make people feel understood on a deep level.

Customer Experience 293

Customer Experience Customer Loyalty CX Innovation 293

Adrian Swinscoe

MARCH 10, 2025

Todays podcast is with Sara Richter, CMO at SAP Emarsys, a leading omnichannel customer engagement platform provider. Sara joins me today to talk about customer loyalty, [] The post There are five types of loyalty but only two are growing Interview with Sara Richter of SAP Emarsys first appeared on Adrian Swinscoe.

Omnichannel 147

Omnichannel Customer Loyalty Business Growth Customer Retention 147

Adrian Swinscoe

OCTOBER 2, 2024

Today’s interview is with Conny Kalcher, Group Chief Customer Officer at Zurich Insurance.

Customer Loyalty 130

Customer Loyalty 130

C3Centricity

MAY 30, 2023

If you haven’t already heard, AI is the key to winning customer loyalty today! As the digital revolution transforms the business landscape, customers demand more from their interactions with companies.

Customer Loyalty 118

Customer Loyalty AI Touchpoint Customer Satisfaction 118

ECXO

FEBRUARY 3, 2025

Frustrated, the customer takes to Twitter or Google Reviews to vent, warning others about the poor service. Increased Customer Churn Customer loyalty is built on trust, and reactive sales processes often fail to nurture that trust. Shift your mindset: Move from reacting to customer inquiries to anticipating their needs.

Sales 266

Sales Customer Experience E-commerce Start-ups 266

Customer Think

MARCH 13, 2024

Despite living in an era data is heralded as the new currency, a counterintuitive movement is gaining momentum among forward-thinking marketers and CX professionals: data minimization.

Customer Loyalty 119

Customer Loyalty CX 119

eglobalis

SEPTEMBER 5, 2024

CS ensures customers reach their desired outcomes and adopt the product successfully, while CX captures the emotional and experiential aspects of the entire journey with your brand. Combining these perspectives offers a holistic view that drives growth, reduces churn, and fosters deeper customer loyalty.

Net Promoter Score 429

Net Promoter Score CX NPS VOC 429

Customer Think

MAY 4, 2023

The recent pullback in headcount and spending at technology companies has put a big dent in marketing team budgets. We’re seeing this impact spread beyond the tech sector, squeezing marketing spend across industries. At the same time, consumers are demanding more personalized experiences, which requires investment in better marketing approaches.

Customer Loyalty 122

Customer Loyalty Technology Technology 122

ECXO

MARCH 6, 2025

These are opportunities where exceptional experience can strongly influence a customers loyalty and spend. By using data (such as customer feedback scores, churn analysis, and revenue by touchpoint) and customer journey mapping insights, leaders can pinpoint which areas will deliver the greatest impact if improved.

CX Transformation 339

CX Transformation B2B CX Government 339

ECXO

NOVEMBER 17, 2024

According to Siegel+Gale’s “Global Brand Simplicity Index,” companies that prioritize simplicity enjoy higher customer loyalty and willingness to pay a premium. This emotional connection has led to increased customer loyalty and adoption of Nespresso products.

B2B 390

B2B Technology Technology Customer Loyalty 390

ECXO

DECEMBER 4, 2024

Product Quality Metrics: Manufacturing companies focus on metrics such as product defect rates, warranty claims, and customer complaints to assess product quality and customer satisfaction. Churn Rate: The churn rate represents the percentage of customers who cancel or do not renew their subscriptions.

Manufacturing 156

Manufacturing Customer Satisfaction Net Promoter Score B2B 156

Customer Think

JANUARY 22, 2023

However, we can make educated guesses about the trends that are most likely to affect loyalty and customer relationship management (CRM). […] From inflation to recession worries, 2022 has certainly kept marketers on their toes trying to keep up with the mood of consumers.

Customer Loyalty 126

Customer Loyalty Customer Relationship Management Education CRM 126

eglobalis

MARCH 30, 2025

Managing customer experience is no longer about administering surveys and watching scores its about orchestrating a continuous feedback ecosystem. Those that have embraced this approach are seeing benefits in customer loyalty, lower churn, and even innovation (since deeper insights often lead to better products and services).

AI 326

AI CX Sentiment Analysis Predictive Analytics 326

eglobalis

JULY 2, 2024

The Imperative for Diverse Metrics and Measurements in Understanding Customer Sentiment Introduction Net Promoter Score (NPS) has established itself as a popular metric for evaluating customer loyalty, satisfaction levels, and the likelihood of customer churn.

NPS 461

NPS Customer Feedback Net Promoter Score B2C 461

Futurelab

SEPTEMBER 13, 2021

Tags: Annette Franz (Gleneicki) brand customer loyalty employee experience employee expectation Facebook Like.

CX 242

CX Customer Loyalty 242

eglobalis

MARCH 13, 2025

The message is clear investing in CX transformation isnt just a nicety, its a catalyst for revenue growth, customer loyalty, and competitive advantage. At the same time, B2B customer expectations have risen. Todays B2B buyers expect seamless, personalized experiences on par with their B2C consumer experiences.

CX 238

CX CX Transformation B2B B2C 238

eglobalis

NOVEMBER 12, 2024

Introduction In professional services, the stakes are high, and the margin for error is razor-thin. A single misstep—be it an overlooked deadline or a missed client update—can strain, or even sever, client relationships.

AI 514

AI Artificial Intelligence B2B CX 514

Callminer

MARCH 30, 2025

Customer service is the backbone of customer loyalty and organizational success. This blog explores how to utilize tips and tools to empower your CSRs to provide exceptional customer service.

Customer Service 182

Customer Service Customer Loyalty 182