Episode #164: Back to Basics — What is CXM, Really?

Sprinklr

We talk a lot about CXM on this podcast, which makes perfect sense — it is the “Unified-CXM Experience” podcast, after all. But it occurred to me recently that we might not be on the same page when it comes to understanding the nuances of CXM. See all CXM Experience podcasts.

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CXM Best Practices Symposium

Doing CX Right

Customer Experience Management (CXM) is not just a hot topic in small to big size companies but also at universities too. I had the opportunity to speak at Michigan State University CXM Best Practices Symposium. About CXM Best Practices Event.

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Episode #156: The Massive Potential of Unified CXM

Sprinklr

See all CXM Experience podcasts. The CXM Experience on Apple Podcasts. The CXM Experience LinkedIn Group. The post Episode #156: The Massive Potential of Unified CXM appeared first on Sprinklr. The Unified-CXM Experience

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Episode #161: Boost Your CXM Success with a Unified Approach

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In today’s podcast I talk with Maxie Schmidt-Subramanian, VP and Principal Analyst at Forrester, about the journey to great CXM, and how to give your organization a competitive advantage. See all CXM Experience podcasts. The CXM Experience on Apple Podcasts.

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Episode #157: How to Unlock the Benefits of Unified-CXM

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Unified-CXM breaks down silos and provides a single view of your customers, enabling you to identify customer issues, and take appropriate action. See all CXM Experience podcasts. The CXM Experience on Apple Podcasts. The CXM Experience LinkedIn Group.

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Why I created the $CXM Coin

Steven Van Belleghem

I decided to create the $CXM coin, a coin for the entire Customer Experience Management community. CXM, a community coin for the CXM professional. But I would love to open this up to the entire $CXM community to look for interesting use cases.

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Alida Brings Deeper AI, Analytics, and CXM Integrations to Fall 2021 Product Release

Customer Think

The Alida TXM platform enhances capabilities in customer, employee, product, and brand experiences for its 165M users.

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Episode #150: The Contact Center Revolution

Sprinklr

See all CXM Experience podcasts. The CXM Experience on Apple Podcasts. The CXM Experience LinkedIn Group. The Unified-CXM ExperienceCustomer communication preferences have changed. And the pace of change has only accelerated during the past year.

Episode #149: Imagine… If We Truly Think Different

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See all CXM Experience podcasts. The CXM Experience on Apple Podcasts. The CXM Experience LinkedIn Group. The Unified-CXM ExperienceIn today’s episode we imagine a richer, more satisfying retail shopping experience. An experience where we’re known, valued, and appreciated.

Episode #153: How the World’s Greatest Brands do Mass 1:1 Marketing

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See all CXM Experience podcasts. The CXM Experience on Apple Podcasts. The CXM Experience LinkedIn Group. The Unified-CXM ExperienceI’ve said this before (and I’ll probably say it again), but there has never been a better time to be a marketer.

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Episode #162: What’s so Funny About Conversational Marketing

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See all CXM Experience podcasts. The CXM Experience on Apple Podcasts. The CXM Experience LinkedIn Group. The Unified-CXM ExperienceWe’ve entered the conversational era of marketing.

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Episode #151: How to Humanize the Customer Experience, with Rob Harles

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See all CXM Experience podcasts. The CXM Experience on Apple Podcasts. The CXM Experience LinkedIn Group. The Unified-CXM ExperienceHave we lost sight of why we’re focused on the customer experience in the first place?

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Episode #145: How to Beat Procrastination, with Neha Saxena

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See all CXM Experience podcasts. The CXM Experience on Apple Podcasts. The CXM Experience LinkedIn Group. The CXM ExperienceWe’re finally getting around to an episode on… procrastination. Neha and I explore why we put off those things we know we should be doing.

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Episode #146: Imagine… Better Traction for Your Customer Experience

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See all CXM Experience podcasts. The CXM Experience on Apple Podcasts. The CXM Experience LinkedIn Group. The CXM ExperienceWe talk a lot about experiences, but today is where the rubber meets the road. Literally.

Episode #142: Waiting is the Hardest Part

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See all CXM Experience podcasts. The CXM Experience on Apple Podcasts. The CXM Experience LinkedIn Group. The CXM ExperienceAs Carrie Fisher once said, the problem with instant gratification is that it takes too long.

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Episode #144: Imagine… an Exceptional Hotel Experience

Sprinklr

See all CXM Experience podcasts. The CXM Experience on Apple Podcasts. The CXM Experience LinkedIn Group. The CXM ExperienceA recent Forester study found that 82% of decision makers say that CX is a top priority.

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Episode #143: It’s Hard to be Humble, with Neha Saxena

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See all CXM Experience podcasts. The CXM Experience on Apple Podcasts. The CXM Experience LinkedIn Group. The CXM ExperienceToo often, humility is in short supply among business leaders. And yet it’s a powerful quality that can affect real change in your organization.

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Episode #163: How to Solve Marketing Amnesia

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See all CXM Experience podcasts. The CXM Experience on Apple Podcasts. The CXM Experience LinkedIn Group. The Unified-CXM ExperienceA hundred years ago, when you walked into a shop, the shopkeeper probably knew you.

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Episode #152: Brand Authenticity in the Age of Technology, with Rob Harles

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See all CXM Experience podcasts. The CXM Experience on Apple Podcasts. The CXM Experience LinkedIn Group. The Unified-CXM ExperienceYour brand is not what you say it is. Your brand is what your customers think it is.

Episode #154: The New Customer Experience, with Danny Wright

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See all CXM Experience podcasts. The CXM Experience on Apple Podcasts. The CXM Experience LinkedIn Group. The Unified-CXM ExperienceIt’s an exciting time to be in marketing. Organizations are finally waking up to the fact that their brand isn’t what they say it is.

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Episode #147: How to Get Started with Social Selling, with Dennis Mathew

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See all CXM Experience podcasts. The CXM Experience on Apple Podcasts. The CXM Experience LinkedIn Group. The Unified-CXM ExperienceSelling has always been about relationships. But on social media, this concept is generally ignored.

Episode #166: How Beautiful Design Makes a Beautiful Life

Sprinklr

It’s marketing day on the Unified-CXM Experience as we explore a gem of an advertising campaign. See all CXM Experience podcasts. The CXM Experience on Apple Podcasts. The CXM Experience LinkedIn Group. The Unified-CXM Experience

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Episode #160: Building a Better Pancake Batter

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See all CXM Experience podcasts. The CXM Experience on Apple Podcasts. The CXM Experience LinkedIn Group. The Unified-CXM ExperienceThree customer experiences for the price of one.

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Episode #158: The Legendary Appeal of Podcasts, with Justin Shriber

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See all CXM Experience podcasts. The CXM Experience on Apple Podcasts. The CXM Experience LinkedIn Group. The Unified-CXM ExperienceToday we go full meta, with a podcast about… podcasts.

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Episode #148: Managing Your Energy to Avoid Burnout, with Neha Saxena

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See all CXM Experience podcasts. The CXM Experience on Apple Podcasts. The CXM Experience LinkedIn Group. The Unified-CXM ExperienceFeeling overwhelmed? You’re not alone.

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Episode #159: A Marketer’s Guide to Modern Channels

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See all CXM Experience podcasts. The CXM Experience on Apple Podcasts. The CXM Experience LinkedIn Group. The Unified-CXM ExperienceThe way we communicate has constantly evolved since we first drew on cave walls. It’s always changing.

Episode #141: Check your Attitude, with Neha Saxena

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See all CXM Experience podcasts. The CXM Experience on Apple Podcasts. The CXM Experience LinkedIn Group. The CXM ExperienceIt’s Monday, and we’re back with the Breath Yogi.

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Episode #167: Our Amazing, 1-Year Anniversary Extravaganza

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See all CXM Experience podcasts. The CXM Experience on Apple Podcasts. The CXM Experience LinkedIn Group. The Unified-CXM ExperienceThat’s right. A whole year. 167 episodes, and we’re still going strong. In fact, we’re just getting started.

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Podcast #139: How to Reimagine the Retail Experience

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It’s bargain basement day on the CXM Experience as we look at two recent brick-and-mortar retail adventures. See all CXM Experience podcasts. The CXM Experience on Apple Podcasts. The CXM Experience LinkedIn Group. The CXM ExperienceBoth positive (or, at least, mostly positive), and both excellent examples of the value of the shopping and checkout experience. It doesn’t have to be fancy, as long as you put the customer first.

Episode #137: Celebrating Pride Month, with Neha Saxena

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See all CXM Experience podcasts. The CXM Experience on Apple Podcasts. The CXM Experience LinkedIn Group. The CXM ExperienceNeha (the Breath Yogi) joins me for a Pride Month celebration, and a discussion on sexual identity. Plus, two breathing exercises to kick off the week. Follow Neha at: [link]. The post Episode #137: Celebrating Pride Month, with Neha Saxena appeared first on Sprinklr.

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Episode #165: Why Good Decisions Can Lead To Bad Outcomes

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See all CXM Experience podcasts. The CXM Experience on Apple Podcasts. The CXM Experience LinkedIn Group. The Unified-CXM ExperienceThe average marketing department has 91 martech point solutions. And I have yet to meet anyone who doesn’t think that number is too high?

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Episode #140: Back to the Workplace

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See all CXM Experience podcasts. The CXM Experience on Apple Podcasts. The CXM Experience LinkedIn Group. The CXM ExperienceI’m back in New York (at least for a while), and back in the office — a real-life, physical office — for the first time in more than a year.

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Episode #138: Why Values, Identity, and Moments Matter

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See all CXM Experience podcasts. The CXM Experience on Apple Podcasts. The CXM Experience LinkedIn Group. The CXM ExperienceToday is all about VIM and vigor. Well, maybe not the “vigor” part. But definitely VIM. It stands for Values, Identity, and Moments. And it’s a different way to connect with your customers in order to find the people you should be talking to. The signals are out there. All you need to do is look for them.

Episode #136: How to Use Data to Influence Change, with Nick Nunes

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See all CXM Experience podcasts. The CXM Experience on Apple Podcasts. The CXM Experience LinkedIn Group. The CXM ExperienceYou can be the smartest person out there. But if you don’t have stakeholder management skills, it’s going to be tough for you to affect real change. Nick Nunes is back for part 2 of our discussion about the power of data, and how to use it to influence your organizations.

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Alida Focuses On Complete View of the Customer for Spring 2021 Product Release

Customer Think

The Alida CXM & Insights Platform has been enhanced to action total customer feedback in near real-time.

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InMoment Completes Acquisition of Lexalytics, the Leader and Pioneer of Structured and Unstructured Data Analytics

Customer Think

InMoment bolsters set of customer experience management (CXM) solutions with latest acquisition adding robust natural language processing (NLP), and machine learning (ML) to InMoment's XI Platform.

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7 Ways to allocate your customer experience resources more wisely

Lumoa

When money is tight and businesses are going through hard times, how can a business properly manage their customer experience management (CXM) resources wisely? We'll share everything you should know about allocating and managing your customer experience program when times are tough. Feed generated with FetchRSS

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