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Why I created the $CXM Coin

Steven Van Belleghem

I decided to create the $CXM coin, a coin for the entire Customer Experience Management community. CXM, a community coin for the CXM professional. But I would love to open this up to the entire $CXM community to look for interesting use cases. Set up specific CXM communities where knowledge is shared.

CXM 98
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Episode #164: Back to Basics — What is CXM, Really?

Sprinklr

We talk a lot about CXM on this podcast, which makes perfect sense — it is the “Unified-CXM Experience” podcast, after all. But it occurred to me recently that we might not be on the same page when it comes to understanding the nuances of CXM. So, in an effort to achieve total CXM harmony, we’re going back to basics.

CXM 82
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Episode #156: The Massive Potential of Unified CXM

Sprinklr

See all CXM Experience podcasts. The CXM Experience on Apple Podcasts. The CXM Experience LinkedIn Group. The post Episode #156: The Massive Potential of Unified CXM appeared first on Sprinklr.

CXM 69
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Episode #161: Boost Your CXM Success with a Unified Approach

Sprinklr

In today’s podcast I talk with Maxie Schmidt-Subramanian, VP and Principal Analyst at Forrester, about the journey to great CXM, and how to give your organization a competitive advantage. See all CXM Experience podcasts. The CXM Experience on Apple Podcasts. The CXM Experience LinkedIn Group.

CXM 69
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CXM Best Practices Symposium

Doing CX Right

Customer Experience Management (CXM) is not just a hot topic in small to big size companies but also at universities too. I had the opportunity to speak at Michigan State University CXM Best Practices Symposium. About CXM Best Practices Event. The post CXM Best Practices Symposium appeared first on Doing CX Right.

CXM 52
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24 Ways 2024 Customer Experience is Smarter: CX Metrics (Part 2 of 4)

Customer Think

In the past year, at least 24 new discoveries were made in the immature field of Customer Experience Management (CXM). As I write and talk about CX (Customer Experience), CS (Customer Service and Customer Success), and CXM, I continually realize there is still […] CX Metrics are a big part of new CX wisdom for 2024.

CXM 111
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Episode #153: How the World’s Greatest Brands do Mass 1:1 Marketing

Sprinklr

See all CXM Experience podcasts. The CXM Experience on Apple Podcasts. The CXM Experience LinkedIn Group. You’ll hear examples of how leading brands have implemented mass 1:1 marketing, and learn the steps you can take to copy their success. Watch the webinar here: How the World’s Greatest Brands to Mass 1:1 Marketing.

CXM 143