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How to Anticipate and Address the Unintended Consequences of CX Transformation

Execs In The Know

And if customer experience (CX) transformation is your odyssey, it would serve you well to remember that the journey, if not carefully navigated, can be fraught with tunnel-visioned Cyclops, time-eating Lotus Eaters, and the seductive Siren calls of newly hyped technologies. Today, staying “current” and on course can feel overwhelming.

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Digital CX Transformation in 2022

Execs In The Know

Where should you start when it comes to digital CX transformation? More than likely, you already have data to uncover some of this “low-hanging fruit” to get these optimizations started so it’s best to have that as the primary step when going through this transformation. Focusing can help you cut through your issues.

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What it Takes to Lead CX Transformation

Customer Think

A NEW MINDSET AND A NEW WAY OF OPERATING Leading a customer-experience (CX) transformation requires a new mindset and a new way of operating. As a CX leader, you face the challenge of driving change across every function in the organization.

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Guided Knowledge for CX Transformation: Jupiter’s Success Story

Knowmax

The post Guided Knowledge for CX Transformation: Jupiter’s Success Story appeared first on Knowmax.

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Reimagining CX: How to Implement Effective AI-Driven Transformations

Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster

Through actual case studies, Steve will analyze companies that have harnessed the potential of AI-driven conversations to transcend CX boundaries.

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The ROI of CX transformation

Zendesk

In a report from Forrester, The ROI of CX Transformation, you’ll learn fresh ideas and best practices around how to increase revenue and reduce costs to serve customers. Read the full report, which includes case studies, and learn how to: Quantify CX-fueled financial benefits for your organization.

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8 steps to CX transformation in 2023

MyCustomer Experience

Firstly, the happiest of New Year’s to everyone, and I hope you all had a wonderful break over the holiday season. As we kick off 2023, our. 10th Jan 2023. By Stuart Dorman Chief Innovation Officer.