Callminer

FEBRUARY 22, 2021

Read this blog to learn about the 25 top trends for 2021 in call center technology.

Technology 385

Technology Technology 385

Intercom, Inc.

MAY 19, 2021

It’s a familiar problem for all companies that scale fast – how do you keep your core technologies manageable for the increasing number of teams that depend on them? This surfaced as an increasingly large percentage of our product teams’ time being spent on operations or deep diving into understanding our small set of core technologies.

Technology 216

Technology Technology Engineering Start-ups 216

Intercom, Inc.

JUNE 22, 2021

The COVID-19 pandemic has upended entire industries, forcing rapid change in the ways companies do business and dramatically accelerating the adoption of new technologies. The sales tech landscape has experienced the same consolidation of platforms and expanding app ecosystems as the martech landscape.

Sales 233

Sales Technology Technology Customer Expectations 233

Win the Customer

MARCH 22, 2021

The Importance of Using a Secure Fax and a virtual office address where the service provider will forward all of your mail, this is a really good one for Modern technology has made it easier for small business owners to manage and track multiple tasks at the same time. The following are four essential technologies for small businesses.

Technology 188

Technology Technology Finance Business Management 188

Intercom, Inc.

AUGUST 20, 2020

Unpacking this central conundrum is at the heart of Alex Wolf’ s work – the self-described “consumer-facing anthropologist” has made a career by thinking deeply and talking widely about issues related to the pervasive role of technology in modern life. She asks what are the risks involved in “outsourcing” so many of our skills to technology.

Technology 243

Technology Technology Social Media Start-ups 243

Customer Think

JUNE 3, 2023

Technology has greatly advanced over the years, especially in the translation industry. The Global News Wire reported that by 2030 the market size of global machine translation and translation technologies would be around 4,069.5 Million USD, having a 19.9% CAGR between 2022-2030.

Technology 115

Technology Technology Gaming 115

Customer Think

NOVEMBER 3, 2023

Customer journeys are evolving fast, and technology is at the forefront of this transformation, especially in the past couple of years, thanks to AI. This post explores how businesses can embrace omnichannel experiences, self-service solutions, and data-driven personalisation to create amazingly seamless and unforgettable customer journeys.

Technology 80

Technology Technology Omnichannel AI 80

Callminer

SEPTEMBER 6, 2021

Sales leaders need to evolve with technology. Rick Britt, CallMiner's VP of AI, shares why it’s time to change the game and start moving the needle using technology like sales conversation analytics.

Sales 182

Sales Technology Technology AI 182

Customer Think

JULY 13, 2021

Augmenting Retail space with intelligent technologies that can create an interactive and context-specific personalization experience. Technology-driven innovations ranging from one-click ordering to personalized recommendations to smart speakers to anticipatory shipping are redefining shopping.

Retail 137

Retail Technology Technology AI 137

Uniphore

OCTOBER 14, 2021

A big part of accomplishing that mission is using advanced Natural Language Technologies (NLT) to drive innovation in every industry. Its 2021 Hype Cycle for Natural Language report focuses on the latest, critical NLT innovations and how IT leaders should explore and integrate each of these capabilities into their technology stack.

Technology 182

Technology Technology Machine Learning AI 182

Callminer

MARCH 8, 2021

Learn how AI and other technology can help support collections organizations. CallMiner will be speaking at the Collections Technology Think Tank 2.0 on March 18.

AI 182

AI Technology Technology 182

ClearAction

JULY 20, 2023

Customer Success Technology Buyer Guide Lynn Hunsaker Customer success technology is sure to grow in importance and array. Non-stop for the past 25 years, technology for experience management and marketing have been super hot since CRM arrived on the scene. Why We Expect a Lot from Customer Success Technology Why?

Technology 62

Technology Technology B2B CX 62

eglobalis

JULY 26, 2023

Anywhere, everywhere, all at once – integrating technology in B2B omnichannel design The post Anywhere, everywhere, all at once – integrating technology in B2B omnichannel design appeared first on Eglobalis.

Omnichannel 89

Omnichannel B2B Technology Technology 89

Callminer

MAY 12, 2020

An investment in speech analytics technology is a big one. Here’s a look at everything you need to consider before you make your purchasing decision.

Technology 182

Technology Technology 182

Customer Think

MARCH 27, 2023

To remain competitive in today’s fast-paced and ever-evolving business landscape, contact centers must leverage cutting-edge technologies that enable them to meet customer needs efficiently and effectively. Let’s explore the top contact center technology categories that are driving […]

Contact Center 75

Contact Center Technology Technology Business Operations 75

C3Centricity

AUGUST 15, 2023

Customer journeys are evolving fast, and technology is at the forefront of this transformation, especially in the past couple of years, thanks […] The post Providing Amazing Customer Journeys by Leveraging the Power of Technology first appeared on c3centricity.

Technology 90

Technology Technology Predictive Analytics Customer Feedback 90

Callminer

JANUARY 6, 2021

Read this article to learn how omnichannel technology can enhance customer service.

Omnichannel 331

Omnichannel Customer Service Technology Technology 331

Steven Van Belleghem

FEBRUARY 3, 2023

The 90% tech experience You may remember that I wrote about the 90% tech experience in one of my former pieces: about technology that’s really cool, but that is not (yet) good enough to create breakthrough evolutions in CX. And that is where my concept of “the Peter Principle of technology” comes in.

CX 144

CX Technology Technology Customer Experience 144

Uniphore

NOVEMBER 17, 2021

November 17, 2021 — Uniphore , the leader in Conversational Automation, today announced it ranked 248 th on the Deloitte Technology Fast 500 , a ranking of the 500 fastest-growing technology, media, telecommunications, life sciences, fintech, and energy tech companies in North America, now in its 27 th year. technology sector leader.

Technology 246

Technology Technology Customer Experience AI 246

Callminer

AUGUST 22, 2022

With the introduction of the FCA's new Customer Duty requirements, brands must take an active stance toward assisting and protecting financially vulnerable customers.

Technology 339

Technology Technology 339

Customer Think

NOVEMBER 13, 2023

This is the first in a series of posts on the role technology and human service play in creating repeat business and customer referrals. This initial post focuses on the strengths of technology-aided and human-powered customer experiences.

Customer Loyalty 53

Customer Loyalty Technology Technology Customer Experience 53

eglobalis

JANUARY 27, 2021

Customer Experience and Adoption The Impact of Technology Change Requests. The post Customer Experience and Adoption: The Impact of Technology Change Requests appeared first on Eglobalis.

Customer Experience 171

Customer Experience Technology Technology Customer Loyalty 171

The DiJulius Group

JULY 14, 2023

Read Full Article The post How Technology Innovates Customer Service In The Digital Age appeared first on The DiJulius Group. What used to be thought of as a simple purchase is now a Brand Experience. Consumers take their interactions with businesses seriously, with clear visions–and strong expectations–­for customer.

Customer Service 97

Customer Service Innovation Technology Technology 97

Customer Think

MAY 30, 2023

Fusing these cutting-edge technologies has become popular, revolutionizing how we interact with devices and machines. Connectivity rules the world and is considered highly crucial. At such times, two innovative concepts have taken center stage: IoT (Internet of Things) and bot development.

Technology 111

Technology Technology Innovation 111

Fonolo

JANUARY 5, 2021

What is virtual queuing technology? Virtual queuing technology is the colloquial name for many virtual queuing solutions offered by many of the large contact center platforms, and VHT, the only competitor to Fonolo. It’s the most basic type of call-back or virtual queuing technology you can choose. first appeared on Fonolo.

Technology 143

Technology Technology Contact Center Customer Satisfaction 143

Customer Think

JULY 27, 2023

Amid a difficult economic outlook, where consumer spending is down, e-commerce businesses are doing all they can to boost sales – and investing in technology is part of that.

E-commerce 98

E-commerce Technology Technology CRM 98

Customer Think

APRIL 6, 2023

Technology has revolutionized how businesses interact with their customers, allowing for personalized experiences and a better understanding of their needs. In today’s highly competitive market, customer-centricity is crucial for success, and technology can play a pivotal role in achieving this goal.

Technology 69

Technology Technology 69

Fonolo

FEBRUARY 4, 2021

Luckily, there are many tools and technologies out there that can help you avoid the need for outsourcing. Call-back technology. So do your customers — that’s why call-back technology should be an essential part of your customer experience strategy. Guide to Contact Center Technologies . Hate waiting on hold? Smart IVRs.

Contact Center 154

Contact Center Technology Technology Customer Experience 154

Customer Think

DECEMBER 21, 2022

As technology advances, businesses around the world are making efforts to use it to their advantage and make the customer experience more enjoyable and efficient. In Iceland, technology is being used to improve customer experience in a variety of ways.

Customer Experience 98

Customer Experience Technology Technology 98

Execs In The Know

SEPTEMBER 28, 2021

Technology Basics. Conversational AI is the set of technologies behind automated messaging and speech-enabled applications that offer human-like interactions between computers and humans. For your business, this means that there should be resources dedicated to the upkeep of the technology so that it operates at the highest level.

AI 98

AI Technology Technology ML 98

Comm100

NOVEMBER 14, 2023

Comm100, an omnichannel customer communication platform, provides all these features and more: Screen reader compatible A screen reader is a form of assistive technology that renders text and image content as speech or braille output, helping those who are visually impaired. To learn more about Comm100’s accessible software, click here.

Technology 52

Technology Technology Compliance Customer Service 52