Technology Related Topics 
Intercom, Inc.
JUNE 22, 2021
The COVID-19 pandemic has upended entire industries, forcing rapid change in the ways companies do business and dramatically accelerating the adoption of new technologies. Scale by Intercom conversational support funnel sales technology Scale
Callminer
FEBRUARY 22, 2021
Read this blog to learn about the 25 top trends for 2021 in call center technology
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Callminer
FEBRUARY 1, 2023
CallMiner's VP of Int'l, Frank Sherlock, talks about the value of customer communications ahead of his session at Credit Connect’s Online Collections Technology Think Tank.
Execs In The Know
SEPTEMBER 28, 2021
Technology Basics. Conversational AI is the set of technologies behind automated messaging and speech-enabled applications that offer human-like interactions between computers and humans. The post Understanding Conversational AI Technology appeared first on Execs In The Know.
Speaker: Paul Weald, Contact Center Innovator
Learn how to streamline productivity and efficiency no matter what industry you're in with machine learning and artificial intelligence in this exclusive webinar with expert innovator Paul Weald. Embrace automation, collaborate with new technology, and watch how you can thrive!
Customer Think
JULY 13, 2021
Augmenting Retail space with intelligent technologies that can create an interactive and context-specific personalization experience. Modern technologies like AI, VR, IoT are enhancing the intelligence of the products and services.
Conversation Agent
FEBRUARY 14, 2022
business culture technology business culture narrative technology“Artificial Intelligence (AI) agents will pull information for us on the basis of parameters we establish and control. They will deliver it to the social networks that exist inside our own data network. Web 3.0
Win the Customer
MARCH 22, 2021
The Importance of Using a Secure Fax and a virtual office address where the service provider will forward all of your mail, this is a really good one for Modern technology has made it easier for small business owners to manage and track multiple tasks at the same time.
Customer Think
MARCH 16, 2023
Nowadays, wherever there’s a business problem, there are a huge number of potential technology […] Blog Enterprise Technology Sales PerformanceWith the rise of the software as a service industry, the B2B space has never been more active than it is today.
eglobalis
JANUARY 27, 2021
Customer Experience and Adoption The Impact of Technology Change Requests. The post Customer Experience and Adoption: The Impact of Technology Change Requests appeared first on Eglobalis.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
In this webinar, contact center expert Colin Taylor will discuss which trends in 2023 will drive your organization into the future!
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Customer Think
AUGUST 10, 2022
In this regard, Augmented Reality (AR) has become one of the favorite technologies used by e-commerce players to elevate customer experience and engage with shoppers. Blog Digital Marketing Enterprise Technology
Uniphore
OCTOBER 14, 2021
A big part of accomplishing that mission is using advanced Natural Language Technologies (NLT) to drive innovation in every industry. Its 2021 Hype Cycle for Natural Language report focuses on the latest, critical NLT innovations and how IT leaders should explore and integrate each of these capabilities into their technology stack. The post 2021 Gartner® Hype Cycle™ for Natural Language Technologies appeared first on Uniphore.
Intercom, Inc.
MAY 19, 2021
It’s a familiar problem for all companies that scale fast – how do you keep your core technologies manageable for the increasing number of teams that depend on them? How our core technologies were being used was also diverging, leading to needlessly increased complexity in our systems.
Callminer
AUGUST 22, 2022
With the introduction of the FCA's new Customer Duty requirements, brands must take an active stance toward assisting and protecting financially vulnerable customers
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The countdown to the end of third-party cookies continues. and we’re seeing the beginning of a new era in digital marketing: are you ready? Check out our strategies for connecting with customers in a changing digital landscape to know for sure.
Customer Think
DECEMBER 21, 2022
As technology advances, businesses around the world are making efforts to use it to their advantage and make the customer experience more enjoyable and efficient. In Iceland, technology is being used to improve customer experience in a variety of ways. Blog Enterprise Technology
Callminer
JANUARY 6, 2021
Read this article to learn how omnichannel technology can enhance customer service
Customer Think
MAY 17, 2022
Blog Enterprise TechnologySupply chain issues aren’t going anywhere. Before the next holiday gifting season, companies can help ease supply chain pressures by re-assessing their B2B payments strategies to better handle cash flow, defend against fraud, and meet customers where they are.
Adrian Swinscoe
OCTOBER 25, 2022
The post The killer combination: Customer success, happiness and the right technology – Interview with Prashanth Krishnaswami of Zoho first appeared on Adrian Swinscoe Today’s interview is with Prashanth “PVK” Krishnaswami is the head of market strategy and thought leadership for the CX product group at Zoho. Prashanth joins me […].
Speaker: Bruce McCarthy, Co-Author of Product Roadmaps Relaunched and Founder of Product Culture
Join Bruce McCarthy, co-author of Product Roadmaps Relaunched, as he discusses the best ways to innovate your product roadmap. So that it reflects your customers’ needs while simultaneously and accurately communicating your products strategy and vision.
Logicalware
JANUARY 25, 2022
Tech analysts have announced their top technology trends to watch in 2022. A few familiar technology trends will also be making a comeback… Here are five trends you need to know about right now: 1. Cloud technology. So why is cloud still a technology trend in 2022?
Customer Think
DECEMBER 16, 2022
Blog Customer Experience Enterprise TechnologyOver the last two years, many commerce industry experts viewed brick-and-mortar retail as an afterthought.
DMG Consulting
MARCH 13, 2023
Updating contact center systems and technology came in 6 th place, prioritized by 35.9% The post <strong>CX and Contact Center Priorities and Technology Investments for 2023</strong> appeared first on DMG Consulting.
TeamSupport
APRIL 15, 2021
Hence, leading businesses are focused on using technology to humanize their labels and develop service models to withstand this ever-changing business environment. Marketing and Technology. Technology is making an increasingly significant contribution to customer service.
Customer Think
MARCH 16, 2023
Global events like the Covid-19 pandemic have initiated a shift in attitudes and changed how more industries leverage cloud-based technologies. With Intermittent lockdowns and travel […] Blog Enterprise Technology
eglobalis
JANUARY 9, 2021
Digital Experimentation 7 Principles – That Impacts Customer Experience, Technology and Your Bottom-line. The post Digital Experimentation 7 Principles – That Impacts CX, Technology and Your Bottom-line appeared first on Eglobalis.
Neosperience
FEBRUARY 27, 2023
For this series of reasons, in a scenario that is still delicate and complicated by the coexistence of various factors of instability, territorial valorization has to deal with digitization and must adopt new technologies, individually integrated and customized. Human Technology Innovation
Uniphore
NOVEMBER 17, 2021
” “Each year the Technology Fast 500 shines a light on leading innovators in technology and this year is no exception,” said Paul Silverglate , vice chair, Deloitte LLP and U.S. technology sector leader.
Customer Think
AUGUST 4, 2021
Technology advancement, customer desires, and a host of other variables influence a Mobile App Development Company. Blog Enterprise TechnologyThe mobile app sector has grown into a massive economic model, and it is thriving.
Intercom, Inc.
AUGUST 20, 2020
Unpacking this central conundrum is at the heart of Alex Wolf’ s work – the self-described “consumer-facing anthropologist” has made a career by thinking deeply and talking widely about issues related to the pervasive role of technology in modern life. Technology will never be good or bad.
Fonolo
FEBRUARY 23, 2021
It’s a quick rundown of call centers and how contact center technology has developed over the last 70 years. What does call center technology mean? Call center technology refers to a vast range of software and hardware used to run the modern call center.
Intercom, Inc.
DECEMBER 12, 2018
Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. Marketing technology is now the largest portion of total marketing budget (29% on average according to Gartner ). With marketing and technology becoming so intertwined, marketers are having to become ever more intentional about the software they choose.
Fonolo
JANUARY 5, 2021
What is virtual queuing technology? Virtual queuing technology is the colloquial name for many virtual queuing solutions offered by many of the large contact center platforms, and VHT, the only competitor to Fonolo. The Benefits of Virtual Queuing Technology.
Customer Think
JANUARY 30, 2023
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Customer Think
JULY 21, 2022
Blog Customer Engagement Enterprise TechnologyIn today’s world for some B2B and Enterprise SaaS companies, the budget is tight and the chances for closing deals are lower than usual.
Customer Think
MAY 4, 2021
This shift is likely to stay in consumers’ lives as they become increasingly comfortable with technology. The new normal is evolving every day, and so are customer expectations. One of the major shifts in consumers’ sentiment today is – ‘If I can do it online, I will.’
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