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Customer Experience and Adoption: The Impact of Technology Change Requests

eglobalis

Customer Experience and Adoption The Impact of Technology Change Requests. The post Customer Experience and Adoption: The Impact of Technology Change Requests appeared first on Eglobalis.

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25 Call Center Technology Trends to Watch in 2021

Callminer

Read this blog to learn about the 25 top trends for 2021 in call center technology.

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25 Call Center Technology Trends to Watch in 2021

Callminer

Technological Trends. ” – Julie Bai, Call Center Technology and Trends Every Business Leader Must Know in 2020 , Nextiva; Twitter: @Nextiva. ” – Call Center Technology Trends for 2020 , Expivia; Twitter: @expivianow. Remote support technology is being used more and more. AI is here to stay.

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The Upcoming Impact of AI on Enterprise Technology Design: Enhancing CX and Business Outcomes

eglobalis

The Upcoming Impact of AI on Enterprise Technology Design: Enhancing Customer Experience and Business Outcomes The post The Upcoming Impact of AI on Enterprise Technology Design: Enhancing CX and Business Outcomes appeared first on Eglobalis.

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Exploring CX Strategy and Technology Adoption: A Decision-Makers Chart

A high-quality customer experience creates loyal customers for years to come and makes for an easy win against businesses that are competing on other factors like price and quality. We partnered with ContactBabel to uncover the biggest hurdles businesses face when trying to improve CX and offer practical suggestions to overcome them.

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Anywhere, everywhere, all at once – integrating technology in B2B omnichannel design

eglobalis

Anywhere, everywhere, all at once – integrating technology in B2B omnichannel design The post Anywhere, everywhere, all at once – integrating technology in B2B omnichannel design appeared first on Eglobalis.

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Sales Technology: 3 Trends You Need to Know

Intercom, Inc.

The COVID-19 pandemic has upended entire industries, forcing rapid change in the ways companies do business and dramatically accelerating the adoption of new technologies. The sales tech landscape has experienced the same consolidation of platforms and expanding app ecosystems as the martech landscape.

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HR Meets AI: The New Way of Keeping Large Workforces Connected and Engaged

Speaker: Miriam Connaughton and Donald Knight

Objectives: 🌟 DISCOVER the impact of exceptional employee experience delivery and how technology transforms it. 🤖 UNDERSTAND how technology can deepen connections in distributed work environments and how AI can enrich human experiences when used ethically.

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The Verint Experience Index: Retail

Retail customers value price above everything, but the importance of other factors varies for different brands.

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How To Craft Your Perfect Retail Tech Stack

Speaker: Jason Cottrell and Brian Walker

Now, retail success depends on integrating a blend of diverse technologies to thrive. The era of all-in-one platforms is over. As customers and stakeholders expect agility and innovation, how can you meet these expectations efficiently without stumbling into complexity?

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4 HR Priorities for 2025 to Supercharge Your Employee Experience

Speaker: Carolyn Clark and Miriam Connaughton

💻 Digital Employee Experience (DEX): Learn how to integrate technology while preserving meaningful human connections. . 🌱 Well-being Redefined: Explore the next evolution of holistic well-being, including career growth and emotional health.

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The Future of Customer Loyalty: Rewards, Retention, Appreciation, and More

Speaker: Jennifer Hileman - Director, Retail Data & Technology at Orium, and Zach Ettelman - Solutions Partner Team in North America at Talon.One

Discover how the combination of loyalty management and MACH technology can revolutionize your retail strategy, ensuring sustained customer success through the holiday rush, into the new year, and beyond.

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The AI Superhero Approach to Product Management

Speaker: Conrado Morlan

The Future of Product Management 🔮 How to continuously integrate AI into your work to stay ahead of emerging trends and technologies. Saving the Day 🏆 Case studies demonstrating how successful AI implementation can solve common product management challenges and provide data-driven insights.

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The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data and AI

Speaker: Aindra Misra, Sr. Staff Product Manager of Data & AI at BILL (Previously PM Lead at Twitter/X)

Explore the array of tools and technologies driving data transformation across different stages and states, from source to destination. Examine real world use cases, both internal and external, where data analytics is applied, and understand its evolution with the introduction of Gen AI.

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Business Intelligence 101: How To Make The Best Solution Decision For Your Organization

Speaker: Evelyn Chou

Key takeaways: Defining the must-have capabilities of a modern BI platform 📝 How to effectively vet BI solutions based on your organization’s needs and capabilities to find the right fit 🕵 Achieving optimal satisfaction and maximizing ROI by balancing customization, performance, and user experience 📈 The key to ensuring smooth (..)