Lumoa

APRIL 4, 2023

Analyzing such data helps businesses learn the ins and outs of their target audience—and a company that knows its audience can further its own growth. Even with such a simple explanation, it’s clear to see how conducting a customer profile analysis can result in business growth.

Business Growth 83

Business Growth Customer Retention Customer Survey Sales 83

Customer Think

FEBRUARY 14, 2023

In this context, business intelligence solutions have emerged as the go-to tool to drive business growth. Business intelligence helps companies to make more informed decisions. With the growing prevalence of the digital realm, data has become crucial — especially for companies. It combines […]

Business Growth 69

Business Growth 69

Zonka Feedback

MAY 20, 2024

Market research is essential for business growth as it enables businesses to understand their customers, identify market opportunities, mitigate risks, optimize marketing strategies, and make informed decisions. It helps businesses identify the preferences, behaviors, and pain points of their target market.

Business Growth 59

Business Growth 59

Fonolo

SEPTEMBER 9, 2021

READ THE FULL GUIDE: Creating a Customer Service Strategy That Drives Business Growth. READ THE FULL GUIDE: Creating a Customer Service Strategy That Drives Business Growth. The post How to Create a Customer Service Strategy That Drives Business Growth first appeared on Fonolo. It's 100% free, we promise.).

Business Growth 108

Business Growth Customer Service Customer Satisfaction Customer Loyalty 108

NGDATA

MAY 2, 2024

Source The post Why This One Unique Marketing Approach is the Key to Business Growth appeared first on NGDATA.

Business Growth 52

Business Growth 52

Intercom, Inc.

MARCH 28, 2022

How do you set your business up for consistent, continuous growth? It’s the million dollar question that businesses face every day. To answer it, we believe that there are three recurring trends that are shaping the future of business: First, businesses across all industries are facing pressure to become digital businesses.

Business Growth 228

Business Growth Touchpoint Sales Technology 228

Help Scout

NOVEMBER 28, 2023

Learn how to use Instagram as a means of business growth and discover the different tools your business can use to get the most out of the platform. Read the full article

Business Growth 44

Business Growth 44

Customer Think

NOVEMBER 22, 2022

Business owners use CRM systems to assess the big picture of their customers’ […]. In B2C environments, CRM solutions are essential to maintaining client relationships over time. Managing online retail customers is crucial for any eCommerce platform to run smoothly.

CRM 136

CRM Business Growth B2C Retail 136

Customer Think

JUNE 26, 2023

Almost everything is going digital nowadays, including businesses. Advanced technologies have facilitated us with new innovative ways to interact, engage, and serve customers.

Business Growth 98

Business Growth Social Media Engineering Innovation 98

Beyond Philosophy

JULY 27, 2023

The post Why Authentic Experiences are Vital to Business Growth & How to Create Them appeared first on Beyond Philosophy. Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. Click here.

Business Growth 78

Business Growth AI Start-ups 78

CX Network

SEPTEMBER 28, 2023

In the realm of customer experience, inauthenticity is a deal-breaker. Beyond Philosophy's Colin Shaw explains.

Business Growth 115

Business Growth Customer Experience 115

Customer Think

JULY 25, 2023

These days, providing a delightful, personalized experience for customers is no longer just a luxury—it’s a necessity for sustainable business growth. While every business is personal, which we would do well to […] After all, no one wants to be good when they can be great!

Business Growth 52

Business Growth Customer Service Customer Satisfaction Customer Loyalty 52

SurveySensum

JUNE 24, 2023

Increases Profitability and Business Growth Good customer experience plays a crucial role in customer loyalty, resulting in low churn and lower retention costs, which ultimately increase the profitability of a business.

Customer Satisfaction 52

Customer Satisfaction Business Growth Net Promoter Score Text Analytics 52

Intercom, Inc.

MARCH 17, 2021

Jean-Bernard Baptiste is a Senior Manager of Customer Support at HubSpot , a platform built to enable business growth across marketing, sales, and customer service. The post Success at scale: HubSpot’s Jean-Bernard Baptiste on unlocking business growth through great customer experiences appeared first on Inside Intercom.

Business Growth 138

Business Growth Customer Experience Start-ups Technology 138

Customer Think

MARCH 1, 2023

To turn the business around, McDonald’s management held a series of meetings with its franchisees to listen to their concerns, empathize and gather their input. These meetings allowed franchisees to […]

Business Growth 78

Business Growth Customer Satisfaction Sales Customer Loyalty 78

Customer Think

SEPTEMBER 4, 2021

Growth” is a buzzword among business professionals. This article explores the six business growth drivers that every entrepreneur should know and focus on. Seeing their business grow is probably […]. Photo by Unsplash, CC0 1.0 Everybody wants it, works for it, and yet very few achieve it.

Business Growth 78

Business Growth 78

Uplifting Service

JUNE 30, 2023

The post Business Growth and Success Require CLARITY appeared first on Ron Kaufman. So it’s not just services. It was called UP! Your Service. Uplifting service. And I’ve had the privilege of working in Singapore now for almost 30 years.

Business Growth 40

Business Growth Manufacturing Government Customer Experience 40

Helpt

MARCH 10, 2023

This is where outsourced on-shore technical support comes in, providing businesses with the support they need to grow and thrive. In this article, we will explore how outsourced technical support can be the key to business growth. It could be the key to your business growth.

Business Growth 52

Business Growth Customer Satisfaction Start-ups Customer Acquisition 52

SurveySensum

AUGUST 25, 2023

Elevated customer experiences drive satisfaction, fostering loyalty and contributing to sustained business growth. Heightened satisfaction and loyalty result in sustained business growth. Make sure your business is set up in a way that always puts people first, and promotes wellbeing.

Business Growth 52

Business Growth Customer Satisfaction Social Media Retail 52

Customer Think

MARCH 15, 2023

As the new year gets fully underway, it’s an ideal time for business owners to evaluate their current strategies. Without a coherent idea of what tools and strategies can boost your business’s growth in 2023, as well as ways to differentiate yourself from your competition, it’s easy […]

Business Growth 72

Business Growth Customer Experience 72

ClearAction

SEPTEMBER 27, 2018

Secrets to Customer-Centric Business Growth Lynn Hunsaker. A potter’s wheel makes a great metaphor for customer-centered business. The list below outlines shapers of ease-of-work and ease-of-doing-business — outside-in thinking infused in your business processes, policies and motives.

Business Growth 74

Business Growth Non-Profits Sports Innovation 74

Ameyo Callversations

MAY 4, 2022

The post Leveraging The Benefits Of Cloud Communication For Business Growth? It provides an opportunity to include the innovations in the tech space and speeds up processes with unmatched agility. If you are looking for more details on cloud communications, get in touch with us. appeared first on Ameyo.

Business Growth 52

Business Growth Contact Center Artificial Intelligence ML 52

Customer Think

DECEMBER 8, 2023

In recent years, the medical equipment rental industry has experienced a significant surge in demand, presenting entrepreneurs with lucrative opportunities to establish and expand their businesses.

Business Growth 64

Business Growth Technology Technology 64

Customer Think

MARCH 25, 2023

Self-service for customer service and support is just a first step in a much broader digital engagement strategy enabling brands to engage with customers online and via mobile devices throughout the entire customer journey – before and after they buy.

Business Growth 105

Business Growth Customer Service Customer Loyalty Technology 105

C3Centricity

JUNE 5, 2019

Business Growth. My 7 Secrets to Business Growth. Be confident that we can quickly move your business forward together! The post 7 Secrets to Business Growth from Leading Global Brands appeared first on c3centricity. This is exactly what happened to me last month.

Business Growth 63

Business Growth Social Media Start-ups Retail 63

Customer Think

MAY 11, 2021

Are you a business owner? Does your business really need chatbots? Well, in recent times, we have seen how companies are desperate to introduce the chatbot. This is because chatbots are changing the way brands interact with their customers, and when the chatbot is of high quality, those changes are usually positive.

Business Growth 100

Business Growth Technology Technology 100

Customer Think

OCTOBER 8, 2021

LinkedIn is one of the fastest-growing social media networks for professionals. With 2 users joining every second, translating into 62 million per year, it’s the most powerful career development platform.

Business Growth 75

Business Growth Social Media 75

Customer Think

MAY 30, 2023

We’re in a digital-first era where everyone expects excellent user experience. And when we talk about user experience, it’s all about how a website or application caters to the need of its customers when they interact with them for the first time. Users always seek great user experience every time they interact with the platform […]

Business Growth 52

Business Growth Technology Technology 52

Customer Think

AUGUST 1, 2023

Authenticity is an essential part of an experience. However, authenticity is more complicated than you might think at first. We are discussing authenticity here because one of our podcast listeners asked us to discuss it. They are struggling with it in their experience and want advice on authenticity. Now, it seems simple. If you want […]

Business Growth 40

Business Growth Customer Loyalty Customer Experience 40

Customer Think

APRIL 20, 2023

In the age of digital communication, it’s crucial for businesses to maintain a strong customer service presence. With the advent of conversational IVR, businesses can create a more personalized and efficient customer experience, […]

Business Growth 52

Business Growth Customer Service Customer Experience Contact Center 52

Customer Think

DECEMBER 6, 2021

As retail moves away from the wholly brick and mortar days to the online marketplace, customer relationships with traditional shopping experiences have also changed. Once, you’d have had to go all the way back to the shop from which you purchased something in order to return it. It’s as easy as boxing something up […].

Business Growth 59

Business Growth Retail CX Customer Relationship 59

CX Journey

JUNE 23, 2015

So many companies still fail to recognize that important connection, to the ultimate detriment of the business. Image courtesy of mdennes I originally wrote today's post for Intradiem. It appeared on their blog on January 22, 2015. Fact: The employee experience drives the customer experience.

Business Growth 81

Business Growth Start-ups Innovation Customer Experience 81

The DiJulius Group

JULY 22, 2024

The following is an excerpt from our new book, The Employee Experience Revolution: Increase Morale, Retain Your Workforce, and Drive Business Growth “Stop trying to find great employees; instead, focus on becoming the type of business great.

Business Growth 89

Business Growth 89

Customer Think

MAY 2, 2024

In the ever-evolving realm of digital marketing, social media continues to reign supreme as a powerhouse platform for engaging with audiences, building brand presence, and driving business growth. Let’s explore how to craft […]

Social Media 124

Social Media Business Growth Innovation 124

Customer Think

JULY 23, 2024

From simple databases used to track customer interactions, they have transformed into sophisticated platforms that harness cutting-edge technologies to enhance customer experiences and drive business growth. Among these technologies, Artificial Intelligence (AI), Big Data, and other emerging tools stand out as […]

CRM 59

CRM Technology Technology Artificial Intelligence 59

The DiJulius Group

JUNE 24, 2024

DiJulius II *The following is an excerpt from our new book, The Employee Experience Revolution: Increase Morale, Retain Your Workforce, and Drive Business Growth A great company. “A great leader’s goal should be that every long-term employee considers their decision to join this company as one of the best decisions of their life.”

Business Growth 89

Business Growth 89