How to Create a Customer Service Strategy That Drives Business Growth


READ THE FULL GUIDE: Creating a Customer Service Strategy That Drives Business Growth. You’ll increase customer loyalty with strong customer service; in fact, customer support is now considered a growth driver by leading enterprises. Provide benefits and opportunities for growth.

7 Secrets to Business Growth from Leading Global Brands


Business Growth. No less than two of my current clients and four new companies have asked me for support in growing their businesses in just the past month! Changes in your Brand image are just one of the things that you should look at when you are trying to understand why your business is flat, or even worse, declining. It's one of the best kept secrets to brand growth! My 7 Secrets to Business Growth.


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6 Effective Ways to Use LinkedIn For Business Growth

Customer Think

Blog Digital Marketing Editor's Pick Social BusinessLinkedIn is one of the fastest-growing social media networks for professionals. With 2 users joining every second, translating into 62 million per year, it’s the most powerful career development platform.

7 Ways How A Chatbot Impacts Your Business Growth

Customer Think

Are you a business owner? Does your business really need chatbots? Well, in recent times, we have seen how companies are desperate to introduce the chatbot. This is because chatbots are changing the way brands interact with their customers, and when the chatbot is of high quality, those changes are usually positive. Bots have indeed […]. Blog Editor's Pick Service and Support Service Technology

Secrets to Customer-Centric Business Growth


Secrets to Customer-Centric Business Growth Lynn Hunsaker. A potter’s wheel makes a great metaphor for customer-centered business. Likewise, customer-centered business is likely to sustain organic growth, whereas non-customer-centered business requires a lot of costly and unpleasant “Band-Aids<sup>&reg;</sup>” and may eventually cease to exist. These “business rituals” criteria are the truth about your culture.

More Room to Grow: 6 Business Growth Drivers Entrepreneurs Should Consider

Customer Think

Growth” is a buzzword among business professionals. This article explores the six business growth drivers that every entrepreneur should know and focus on. Seeing their business grow is probably […]. Photo by Unsplash, CC0 1.0

How to Build a Strategic Product Return Policy For Better CX & Business Growth

Customer Think

As retail moves away from the wholly brick and mortar days to the online marketplace, customer relationships with traditional shopping experiences have also changed. Once, you’d have had to go all the way back to the shop from which you purchased something in order to return it.

Introducing Scale – expert advice on driving business growth through customer relationships

Inside Intercom

Too often, when we think about growing our businesses, we focus on the mechanics of growth. “With Scale, we’re turning our attention to the heart of business growth – customer relationships” Scale is here to help you connect with your customers as people, not numbers.

Engaged Employees Drive Business Growth

CX Journey

So many companies still fail to recognize that important connection, to the ultimate detriment of the business. They are ‘enthused’ and ‘in gear,’ using their talents and discretionary effort to make a difference in their employer’s quest for sustainable business success. Because of that enthusiasm and that passion for the brand, for the business, employees are eager to contribute to its success. Image courtesy of mdennes I originally wrote today's post for Intradiem.

Success at scale: HubSpot’s Jean-Bernard Baptiste on unlocking business growth through great customer experiences

Inside Intercom

Jean-Bernard Baptiste is a Senior Manager of Customer Support at HubSpot , a platform built to enable business growth across marketing, sales, and customer service. What’s good for our business and the bottom line should really reflect what’s good for our customers,” he says.

Announcing Custom Bots, the chatbots that drive business growth

Inside Intercom

We believe these new chatbots will help our customers grow their business in much faster, more efficient ways, and will usher in a new era in customer communication. Because Custom Bots is fully customizable for your business, there are so many powerful use cases. We are excited about this launch for two big reasons: For the immediate efficiency gains and new customer growth we know our customers will see in their business. The same is starting to happen in business.

Confirmit and ENGAGE: Using employee engagement to drive strategic action and business growth


In this case study, you'll learn: ENGAGE and Confirmit were able to build highly flexible reporting accessible for 1,300 managers around the business, helping to make sense of 60,000 pieces of feedback. The way in which Confirmit's Action Management capability has ensured that feedback leads to effective business change.

What metrics are the most important for your product?

Inside Intercom

So how do you go from simply plugging your numbers into cookie cutter formulas to answering key questions about your product and business, and providing data that can inform product team decisions? So much depends on the type of business you’re running.

Ease of Doing Business: Best Customer Experience Leading Indicator


Ease of Doing Business: Best Customer Experience Leading Indicator optimizecx. Customers are juggling more than ever before, and companies are realizing a heightened need for ease of doing business: value with minimal hurdles, hassles and worries.

Predictive Lead Scoring: A Path to Profitable Growth


This is the reason why many corporations decided to switch to the predictive lead scoring business model. Here are all the benefits of using predictive lead scoring in your business. Business Sales Increase Revenue © Rawpixelimages |

The “Make Mom Proud” Standard for How to Treat Your Customers

Customer Bliss

It also describes companies who follow her lead in how they grow their business. Applying Mom’s Lessons to Business. They also remain as some of our most sound advice for how to behave in business. These characteristics are what we strap to our backs and take with us into business. How do we cut through the rigmarole of business to give customers the treatment they desire, and employees the ability to deliver it? They share freely. They have our back.

How to Find the CRM That Fits Your Business


Understanding the quality of the vendor relationship and long-term commitment to helping your business grow are critical factors for success but are often overlooked in the evaluation process. What are the top three value propositions of the application for your business?

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Do You Have Command Presence?

Chip Bell

For Leaders of Innovation Recommended Books business growth business innovation business leader great leadership leaders leadership leadership development“You can pretend to care, you cannot pretend to be there,” wrote Texas Bix Bender in his book Don’t Squat with ‘Yer Spurs On! Bender was describing a vital feature of effective leadership—command presence. People who spend more than twenty minutes in the military know the power of command presence.

What will CX look like in 2017?

Customer Bliss

The second article is from Harvard Business Review and called “The Most Common Reasons Customer Experience Programs Fail.” Because your phone has your location info (unless you opt out of that feature), businesses can set up geofences and target messages to you when you enter or exit a specific area. They have “soft” metrics rather than real business goals. Over the holidays, I read two interesting articles about customer experience.

I spend three hours every week working “on” my business. Do you?

Myra Golden Media

Morgan and Michael Lennington, is for me to spend three hours every week “on” my business. It’s three uninterrupted hours of me doing something to improve my business. Today that three-hour block was spent listening to a business audiobook on my Alexa Echo. My only focus is doing something that helps me improve my business. Do you dedicate time monthly, or better yet, weekly to developing your team, department or business?

Customer experience improvement program: 2017 assets

Customer Bliss

It’s been a busy 2016. All the competencies connect to business growth. The competencies work in tandem to elevate the work from getting a survey score to ‘earning the right’ to growth. Jose Vergara of McKesson Medical Imaging came on the show to discuss the role of customer experience in B2B businesses. If you think 2017 is the year you really want to shift to customer-driven growth, consider having me come in and rally up the troops.

Goodbye CMOs, Your Time is Up: From Brand Building to Business Growth


It is more than a year ago that Coca-Cola did away with their CMO in favour of a Chief Growth Officer. These are a huge challenge for businesses, because being on the first page of search results is no longer enough; you have to be first! This is good for business as customers see how their data is being used, which builds trust. Or to be precise, they started on their journey towards putting the consumer at the heart of their business.

Key Takeaways from SugarCRM’s 2021 Analyst Summit


A Focus on Growth. If I were to pick the main theme surrounding this year’s summit, it would be Growth. During the summit, there were two customer-focused sessions, featuring 7 of our great customers sharing how their businesses were positively impacted by using Sugar.

CX 26

Finding Business Success with CRM


Understanding the Business Needs. When my father’s company went bankrupt, I was old enough to learn two important lessons that guided me over the years: Don’t be afraid to pivot your business : When technology changes, you’ll have to change with it. Finding Business Success.

CRM 26

Business to Business Customer Experience Leadership, With Tabitha Dunn – CB49

Customer Bliss

In our conversation we discuss how specifically one goes about improving business to business customer experience. She was initially working for Xerox during a time when Harvard Business Review was profiling their need for a seismic business shift. This is huge in business to business customer experience. ” That can work, but often doesn’t work as effectively towards customer-driven growth. General Episode Overview.

8 Customer Experience Quotes You Need To Know

Customer Bliss

In the course of working with different companies throughout my career, I’ve found that leaders focused on serving customers’ lives as a way to grow their business often begin with an uncommon attitude. Here are a few of the people and customer experience quotes that embrace this attitude and approach to human centered business growth. In my opinion, this customer experience quote is the backbone of how companies should think about business growth.

What makes Business Intelligence (BI) important?


Business intelligence (BI) bridges the gap between business goals and the information needed to reach them. This blog shares how the right BI tools can drive business growth and transformation

Customer Experience vs Customer Service: What are they, and how are they different?

Zonka Feedback

Customer Experience and Customer Service both are your priorities to keep your customers happy and achieve business growth. Both are part of a customer-centric approach and are considered the same thing. Thus, both the terms are used interchangeably but are they the same things?

Success is Living Like Your Cat

Chip Bell

He not busy being born,” sang folk singer Bob Dylan in his hit song It’s Alright Ma , “Is busy dying.” Success comes from perpetual growth and daily reinvention. For Leaders of Innovation business growth business leader cats customer service enjoy moments self confidence success what is successI recently visited the Key West home of famed writer Ernest Hemingway.

100 Customer Feedback Questions to Improve Your Business

Zonka Feedback

Customer Feedback is a very important tool for business growth. It helps you directly communicate with customers and know what they’re exactly thinking about your business.

Two Voids Buyer Personas Can Fill To Achieve Growth Strategies

Customer Think

Lack of buyer insights and brand vision can doom growth strategies. On the minds of many CEOs entering 2022 is how to make business growth a top priority. Especially after two years of an enduring COVID-19 pandemic. While some indust. Blog Digital Marketing

Marketing Leaders Should Always Be Looking “Beyond the Core”

Customer Think

A growing number of marketing leaders now believe that driving business growth is the raison d'etre of the marketing function. Recent research shows that the pressures on marketers to deliver on revenue growth have become intense.

CXO career trajectory in Tech, With Lexi Reese – CB50

Customer Bliss

Lexi Reese currently works at Gusto, which works with businesses of all sizes on process issues like payroll, onboarding, etc. She also has a MBA from Harvard Business School. Because she’s worked on both the operations side of a business and the customer experience side — and usually at large companies — I wanted her perspective on career trajectories. Lexi’s passion lies with helping small and medium business owners succeed.

What is an eCommerce CDP, anyway?

Customer Think

Learn how it can fuel online marketing objectives and drive business growth Don’t worry; if you’re scratching your head right now wondering what an eCommerce CDP is, you’re not alone. A customer data platform is more than just CRM.

CRM 60

Top 5 Customer Service Books You Can’t Afford To Miss


In this customer-centric era, delivering exceptional customer service is crucial for long-term business growth. The book is divided into 3 parts, each of them describing his adventures in the business world.

What are Detractors and how to turn Detractors into Promoters?

Zonka Feedback

Detractors are customers that are, generally speaking, unhappy and dissatisfied with your business. They are likely to not be willing to recommend your business and services to others and in fact, share their disappointment with their friends and family.

Top 15 Best Online Business Tools to Skyrocket Growth [2022]


And with the rise of the digital workforce, the right online business tools can really help improve how you run your business. This is a complete list of the best online business tools to skyrocket business growth. And most importantly, grow your business.

23 Proven Ways to Improve Your Customer Lifetime Value (CLV) in 2021

Zonka Feedback

There is no shortcut for achieving rapid business growth. Still, you can improve your sales by focusing on retaining your existing customers and acquiring new customers.

How the pandemic has changed customer support forever


The COVID-19 pandemic has had an irreversible impact on how the world does business. As brick-and-mortar stores closed , even businesses that previously weren’t online had to pivot to digital-first.

24 Best Website Survey Questions to Ask Customers in 2021

Zonka Feedback

Further, they help you improve the overall user experience, enhance your business' conversions, reduce drop-offs, reduce churn and lead to business growth. You bring visitors to your Website, but what do you do if customers are not staying and not returning?