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??How Code for America uses Intercom to bridge the gap between people and government

Intercom, Inc.

As global unemployment rates continue to grow, people are looking to government for guidance, reassurance, and financial assistance. In the US, individuals who have recently lost their job or whose income has been impacted can apply for government benefits. Here’s their story. ” Source: Code for America.

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How to reduce wait times in government offices

Qmatic

Most government offices around the world are faced with the twin challenges of strained resources and outdated systems. Combined, these two problems often cause inefficient operation and service delivery, which is reflected in the long wait times that citizens face when dealing with public sector agencies.

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Governing the customer experience

MyCustomer Experience

What governs the customer experience? From the customer’s point of view the answer may well be that their experience, good or poor, comes. 19th Jun 2023 By ElementalCoSec Director

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Citizen experience management is revitalizing government agencies

Qmatic

At a time when citizens are demanding better service, government agencies are striving to find solutions for how to make it happen. The Biden administration recently updated guidance from the Office of Management and Budget [OMB] to improve customer experience.

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Customer Experience Management: Optimizing Your Strategy for Financial Success

Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts

You'll walk away knowing how to: DEFINE the most effective CX measures and metrics for your organization MASTER the art and science of quantifying the value of customer experience NAVIGATE common pitfalls in quantifying CX value and gain tips for mitigation ESTABLISH a structured approach to embedding CX benefits into internal processes and governance (..)

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Improving Government Efficiency with Smarter Service Provision

Qmatic

Governments across the world are under pressure to improve government efficiency and public sector performance and at the same time contain expenditure growth.

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4 Reasons Why Live Chat for Government is Critical in 2022

Comm100

In US government, this score languishes at 4.5. For government organizations, this means reliance on the traditional channels of phone and email is no longer enough – live chat for government is essential. In this blog, we’ll look at the top five reasons why live chat for government is critical in 2022.