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Enhancing Citizen Engagement: AI in Government Communication

Comm100

Despite its ubiquity, AI has been underutilized in government affairs. While many lawmakers have weighed the antitrust implications of AI, not many in the public sector have sought out ways in which the technology can improve governance. Regardless, AI can help governments cut spending and bring people closer to their representatives.

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How to Increase Trust in Government with Digital Communication

Comm100

In an era where public trust in government institutions is understandably sensitive, the need for robust and transparent communication strategies has never been more critical. When done right, digital communication offers governments and agencies the opportunity to build, maintain, and restore trust.

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B2B Customer Experience Governance

ClearAction

B2B Customer Experience Governance Lynn Hunsaker B2B customer experience governance can generate stronger growth when it’s tied-in to the way that B2B ecosystems work. Governance of any endeavor is strongest when it’s integrated as your company’s way of life. Built-in B2B Customer Experience Governance 1.

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??How Code for America uses Intercom to bridge the gap between people and government

Intercom, Inc.

As global unemployment rates continue to grow, people are looking to government for guidance, reassurance, and financial assistance. In the US, individuals who have recently lost their job or whose income has been impacted can apply for government benefits. Here’s their story. ” Source: Code for America.

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Customer Experience Management: Optimizing Your Strategy for Financial Success

Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts

You'll walk away knowing how to: DEFINE the most effective CX measures and metrics for your organization MASTER the art and science of quantifying the value of customer experience NAVIGATE common pitfalls in quantifying CX value and gain tips for mitigation ESTABLISH a structured approach to embedding CX benefits into internal processes and governance (..)

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How to reduce wait times in government offices

Qmatic

Most government offices around the world are faced with the twin challenges of strained resources and outdated systems. Combined, these two problems often cause inefficient operation and service delivery, which is reflected in the long wait times that citizens face when dealing with public sector agencies.

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Improving Government CX – The Fundamental Building Blocks for Success

Comm100

There’s no way to sugarcoat this – government customer experience (CX) is miles behind the private sector. When calculating customer satisfaction across major industries in 6 countries, government is the bottom-performing industry in each country. There are many reasons for this, some of which excuse government underperformance.