article thumbnail

Using AI to address five critical business challenges in healthcare

Callminer

From consumerization to bad debt to staffing shortages, here’s how healthcare organizations can address five of the most critical challenges in 2023 with AI.

article thumbnail

Three Key Challenges Healthcare CX Leaders Face Today

Uniphore

These are just a few of the patient service challenges healthcare leaders are grappling with today. How can healthcare CX providers ensure that members consistently receive positive, high-quality service while meeting strict compliance and privacy requirements? Healthcare consumers are overwhelmed and frustrated.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

6 Healthcare Call Center Best Practices

Callminer

Read this blog to learn how providers and organizations in the healthcare industry can improve their patients’ experiences through innovative call center services.

article thumbnail

Why digital healthcare solutions are essential for future healthcare

Qmatic

Today, patients expect to receive patient-centered healthcare along with technologies that improve the patient journey and quality of care.

article thumbnail

The New Tech Experience: Innovation, Optimization, and Collaboration

Speaker: Paul Weald, Contact Center Innovator

No matter what industry you're in - healthcare, customer service, sales, and more - it’s easier than you think to reduce wait times, monitor sentiment, and provide enhanced self-service options for all of your users. Learn how to streamline productivity and efficiency across your organization with machine learning and artificial intelligence!

article thumbnail

Health matters: Store and process healthcare data in a HIPAA-compliant manner using Intercom

Intercom, Inc.

The onset of COVID-19 has accelerated a digital transformation in the healthcare industry, resulting in changes to how patients receive care and how medical records are stored and processed. With Intercom: Healthcare organizations see a 90% median CSAT score. With Intercom: Healthcare organizations see a 90% median CSAT score.

article thumbnail

AI-Powered Analytics Drive Healthcare Compliance and Personalize CX

Uniphore

Few industries are as closely regulated as healthcare. healthcare costs. healthcare costs. However, compliance isn’t the only factor driving healthcare business decisions today. Healthcare CX, it seems, is as complicated and convoluted as healthcare compliance. Healthcare is no exception.