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Using AI to address five critical business challenges in healthcare


From consumerization to bad debt to staffing shortages, here’s how healthcare organizations can address five of the most critical challenges in 2023 with AI.

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Three Key Challenges Healthcare CX Leaders Face Today


These are just a few of the patient service challenges healthcare leaders are grappling with today. How can healthcare CX providers ensure that members consistently receive positive, high-quality service while meeting strict compliance and privacy requirements? Healthcare consumers are overwhelmed and frustrated.


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6 Healthcare Call Center Best Practices


Read this blog to learn how providers and organizations in the healthcare industry can improve their patients’ experiences through innovative call center services.

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Healing Healthcare: Overcoming Challenges to Improve Patient Experience

Doing CX Right

Learn how transforming patient experience can heal our broken healthcare system, with insights for everyone in the medical field. The post Healing Healthcare: Overcoming Challenges to Improve Patient Experience appeared first on Doing CX Right.

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The New Tech Experience: Innovation, Optimization, and Collaboration

Speaker: Paul Weald, Contact Center Innovator

No matter what industry you're in - healthcare, customer service, sales, and more - it’s easier than you think to reduce wait times, monitor sentiment, and provide enhanced self-service options for all of your users. Learn how to streamline productivity and efficiency across your organization with machine learning and artificial intelligence!

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Why digital healthcare solutions are essential for future healthcare


Today, patients expect to receive patient-centered healthcare along with technologies that improve the patient journey and quality of care.

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Health matters: Store and process healthcare data in a HIPAA-compliant manner using Intercom

Intercom, Inc.

The onset of COVID-19 has accelerated a digital transformation in the healthcare industry, resulting in changes to how patients receive care and how medical records are stored and processed. With Intercom: Healthcare organizations see a 90% median CSAT score. With Intercom: Healthcare organizations see a 90% median CSAT score.