Confirmit

SEPTEMBER 24, 2018

CEM software – or Customer Experience Management software - refers to the suite of software solutions that help organizations monitor their relationships with their customers, analyze the insights from feedback and other relevant data (e.g. How Does CEM Software Helps your Business? Which Are the Key CEM Software Metrics?

CEM 40

CEM Net Promoter Score CRM Voice of the Customer 40

Confirmit

SEPTEMBER 24, 2018

CEM software – or Customer Experience Management software - refers to the suite of software solutions that help organizations monitor their relationships with their customers, analyze the insights from feedback and other relevant data (e.g. How Does CEM Software Helps your Business? Which Are the Key CEM Software Metrics?

CEM 40

CEM Net Promoter Score CRM Voice of the Customer 40

Taylor Reach Group

DECEMBER 3, 2017

The focus of this year’s event was incorporating CEM strategies as part of your corporate DNA. Overall this was a great event to attend and it truly did focus exclusively on how companies can make Customer Experience (CEM) strategies as part of their corporate DNA to lock in profitable, long-term customer loyalty.

CEM 0

CEM Contact Center Customer Loyalty Customer Expectations 0

Beyond Philosophy

NOVEMBER 24, 2014

Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s first organizations devoted to customer experience. Colin is an international author of four best-selling books and an engaging keynote speaker. Follow Colin Shaw on Twitter @ColinShaw_CX.

Customer Expectations 167

Customer Expectations Net Promoter Score CEM Customer-Centric Organization 167

Beyond Philosophy

MARCH 16, 2015

For more Customer Experience concepts, register for our Advanced Customer Experience Management (CEM) Certification Course beginning on April 20th. Let’s make sure we work together to avoid them for the benefit of the Customer. Customers deserve better. Please click here to learn more. Follow Colin Shaw on Twitter @ColinShaw_CX.

CEM 122

CEM CX CRM Customer Experience Management 122

CX Journey

JANUARY 31, 2018

Image courtesy of Pixabay Change. It's inevitable. And it's hard. Many - as high as 70% of - change initiatives fail. But don't let that stat scare you. And don't let it change your attitude about what lies ahead. Don't let that become a self-fulfilling prophecy! You know you need to make the change. You know that it will take a Herculean effort.

CEM 65

CEM Government Customer Experience Management Start-ups 65

Beyond Philosophy

JANUARY 12, 2015

Blogs Customer Experience CEM CEO Conferences consultants consumer behaviour Customer Behaviour Customer experience customer experience industry customer experience management employee engagement' Colin is an international author of four best-selling books and an engaging keynote speaker. Follow Colin Shaw on Twitter @ColinShaw_CX.

Customer Experience 163

Customer Experience CEM Customer Experience Management Customer Expectations 163

Beyond Philosophy

JANUARY 16, 2015

Blogs Digital Experience CEM CEO consumer behaviour Customer Analysis Customer Behaviour customer experience management digital experience Emotional Experience Market Research' Follow Colin Shaw on Twitter @ColinShaw_CX. The post Why I Suffered Through A Website Redesign (and You Should, too!) appeared first on Beyond Philosophy.

CEM 152

CEM Customer Experience Management Customer Experience 152

Beyond Philosophy

FEBRUARY 2, 2015

“Music & How it Impacts Your Brain, Emotions.” Psychcentral.com. 16 December 2014. < < [link]. Title: The post Music: A Marketing Tool appeared first on Beyond Philosophy.

CEM 166

CEM Customer Experience Management Customer Experience Start-ups 166

Beyond Philosophy

NOVEMBER 11, 2014

With nearly half of every decision decided by habits, the real question is how much longer can you afford to ignore the power of habits in your marketing efforts?

Net Promoter Score 167

Net Promoter Score CEM Gambling Social Media 167

Uniphore

AUGUST 30, 2017

Here are some of the most important things that a CEM should (and should not) do. The customer experience manager is key to delivering the kind of service offering that can truly differentiate an organization. Read More.

Customer Experience Management 150

Customer Experience Management CEM Customer Experience 150

LitmusWorld

SEPTEMBER 13, 2021

CRM vs CEM – Why using only CRM platforms can kill your CX programme Customer Relationship Management (CRM) and Customer Experience Management (CEM) may sound like they both serve the same purpose – both deal Read more… Why using only CRM platforms can kill CX appeared on LitmusWorld.

CRM 85

CRM CEM CX Customer Relationship Management 85

Beyond Philosophy

NOVEMBER 6, 2014

Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s first organizations devoted to customer experience. Colin is an international author of four best-selling books and an engaging keynote speaker.

Net Promoter Score 163

Net Promoter Score CEM Social Media Retail 163

Beyond Philosophy

FEBRUARY 24, 2015

For more Customer Experience concepts, register for our Advanced Customer Experience Management (CEM) Certification Course beginning on April 20th. . Do you know the psychological cues in your experience? I would be interested to hear about these in your comments below. Please click here to learn more. appeared first on Beyond Philosophy.

CEM 122

CEM Social Media Customer Experience Management Sports 122

Lumoa

MARCH 5, 2018

For a growing number of B2B companies, the pathway to growth will be through CEM. This year, Forrester predicts that B2B firms will move from “just selling” to customer success management. Many B2C CX practices have become universal. Digital" has become a standard not only for B2C customer interactions but also for B2B customer experiences.

B2B 113

B2B CEM B2C Customer Experience 113

PeopleMetrics

MARCH 14, 2016

The best customer experience management (CEM) solutions make taking action clear. CEM solutions are designed to reveal actions you can take to improve customer experience. By helping companies focus on action, CEM solutions can help gain traction on improving individual customer experiences as well as the aggregate customer experience.

Customer Experience Management 79

Customer Experience Management CEM Customer Experience Voice of the Customer 79

Beyond Philosophy

APRIL 17, 2015

For more important Customer Experience concepts, register for our Advanced Customer Experience Management (CEM) Certification Course beginning on April 20th. As you can see, they two are inextricably linked–and equally important to creating an excellent Customer Experience. Please click here to learn more.

VOE 148

VOE VOC CX CEM 148

Lumoa

FEBRUARY 9, 2023

Customer Experience Management Customer Experience Management (CEM, CXM) is tracking and understanding your customers’ experience, acting on that understanding, and closing the loop with the customer. By leveraging customer experience design, businesses can create customer experiences that drive customer loyalty and business growth.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Beyond Philosophy

NOVEMBER 10, 2014

. < [link] > “The ‘moment of truth’ in customer service.” www.mckinsey.com. February 2006. 26 August 2014. The Value of Customer Experience, Quantified.

Net Promoter Score 164

Net Promoter Score Customer Experience CEM NPS 164

Beyond Philosophy

NOVEMBER 4, 2014

To read more from Colin on LinkedIn, connect with him by clicking the follow button above or below. If you would like to follow Beyond Philosophy click here. Follow Colin Shaw on Twitter @ColinShaw_CX.

Retail 148

Retail Net Promoter Score Customer Experience Real Estate 148

Experience Investigators

APRIL 23, 2024

Let’s explore customer experience management (CEM), its pivotal role in shaping customer lifetime value , and strategies for measuring the return on investment of CX initiatives. Understanding Customer Experience Management (CEM) Let’s start at the beginning. CEM is no different, but tracking metrics alone is not a strategy.

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94

Beyond Philosophy

JANUARY 28, 2015

Follow Colin Shaw on Twitter @ColinShaw_CX. The post My First 90 Days: The Secrets You Must Know About Your New Job appeared first on Beyond Philosophy.

CEM 146

CEM Customer Experience Management Gaming Customer Experience 146

Beyond Philosophy

NOVEMBER 10, 2014

Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s first organizations devoted to customer experience. Colin is an international author of four best-selling books and an engaging keynote speaker. Follow Colin Shaw on Twitter @ColinShaw_CX.

Net Promoter Score 118

Net Promoter Score Customer Experience CEM Customer Satisfaction 118

Beyond Philosophy

MARCH 5, 2015

Follow Colin Shaw on Twitter @ColinShaw_CX. View our books on Customer Experience here. The post 3 Examples of Change for the Better in Airlines appeared first on Beyond Philosophy.

Net Promoter Score 132

Net Promoter Score Transportation CEM Customer Retention 132

Beyond Philosophy

JANUARY 23, 2015

Colin is an international author of four best-selling books and an engaging keynote speaker. Follow Colin Shaw on Twitter @ColinShaw_CX. The post How to Get People to Do What You Want appeared first on Beyond Philosophy.

CEM 126

CEM Customer Retention Customer Loyalty Customer Satisfaction 126

Lumoa

MARCH 24, 2022

Setting survey response rate benchmarks can help you assess the performance and overall growth of your customer experience management (CEM) system. We’ll also share the areas of your CEM system you can record and provide general steps to help you benchmark your performance. What Is Your Survey Response Benchmark?

CEM 78

CEM Net Promoter Score NPS Customer Survey 78

Beyond Philosophy

MARCH 17, 2015

To learn more ways you can use the subconscious to evoke the positive emotions you want from your Customer Experience, register for our Advanced Customer Experience Management (CEM) Certification Course beginning on April 20th. Please click here to learn more.

Sales 151

Sales CEM Customer Experience Customer Experience Management 151

Lumoa

SEPTEMBER 8, 2021

The Next Generation of CEM Today, product and service changes are typically driven by interviewing key clients, running surveys, or hosting customer advisory meetings. By integrating VOC into all of these systems, your CEM tool can find the negative feedback and create a ticket for a response by your support or success team.

Customer Experience Management 78

Customer Experience Management CEM Customer Experience CX 78

Beyond Philosophy

OCTOBER 6, 2014

Follow Colin Shaw on Twitter @ColinShaw_CX The post Why Most Customer Experience Programs Fail appeared first on Beyond Philosophy | Customer Experience Consultancy | CEM Consultants. Beyond Philosophy provides consulting, specialized research & training from their headquarters in Tampa, Florida, USA.

Net Promoter Score 154

Net Promoter Score Customer Experience Customer-Centric Organization CEM 154

Beyond Philosophy

FEBRUARY 3, 2015

Contentverve.com. 25 March 2013. 4 September 2014. < < [link] > The post Subconscious Clues That Call People to Action appeared first on Beyond Philosophy.

CEM 121

CEM Retail Customer Retention Customer Satisfaction 121

Beyond Philosophy

SEPTEMBER 11, 2014

If you would like to follow Beyond Philosophy click here Follow Colin Shaw on Twitter @ColinShaw_CX The post Employee Culture: Why Amazon is on Top and Bank of America Isn’t appeared first on Beyond Philosophy | Customer Experience Consultancy | CEM Consultants. Blogs Employee Experience'

CEM 138

CEM Engineering Innovation Customer Experience Management 138

Beyond Philosophy

OCTOBER 28, 2014

Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s first organizations devoted to customer experience. Colin is an international author of four best-selling books and an engaging keynote speaker. Follow Colin Shaw on Twitter @ColinShaw_CX.

Net Promoter Score 120

Net Promoter Score Customer Experience CEM Customer Retention 120

Lumoa

MARCH 20, 2018

Customer Experience Management Customer Experience Management (CEM, CXM) is tracking and understanding your customers’ experience, acting on that understanding and closing the loop with the customer. Do you love CEM as much as we do? CM strategy in the company could be decided into 6 components defined by Bob Hayes for CustomerThink.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Beyond Philosophy

MAY 26, 2015

Customer Experience Management (CEM) Certification Course beginning on April 20th. They have taken me 57 years to discover, I hope they give you the edge I didn’t have at your age. For more important Customer Experience concepts, register for our Advanced. Registration is ending soon! Use code CX200 to save $200 on course price.

CEM 142

CEM Customer Experience Management Customer Experience 142

Beyond Philosophy

JANUARY 26, 2015

Blogs CEM CEO consultants consumer behaviour Customer Behaviour customer centricity customer emotions customer engagement Customer experience customer experience books customer experience industry customer experience management Customer Experience Program customer experiences customer satisfaction Emotional Experience'

CEM 102

CEM Customer-Centric Organization Government Customer Satisfaction 102

Beyond Philosophy

MARCH 23, 2015

To learn more ways you can build better business relationships, register for our Advanced Customer Experience Management (CEM) Certification Course beginning on April 20th. We’d all love to hear your insight in the comments below. Please click here to learn more.

CEM 131

CEM Customer Experience Management Customer Experience 131

Beyond Philosophy

SEPTEMBER 26, 2014

The post How Sports Results Affect Our Decision Making appeared first on Beyond Philosophy | Customer Experience Consultancy | CEM Consultants. Register today for this fantastic webinar presented by Bob Downie, Chief Executive, the Royal Yacht Britannia, who will tell you how. Blogs Customer Analysis'

Sports 130

Sports CEM Outlook Gaming 130