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Breaking News: President Biden Signs Executive Order on CX

Shep Hyken

The Order also is pushing for better service for some of what matters most to people, such as turning 65 (retiring), small business loans, and having a child. Hyken said, “I’m intrigued and even excited about the Government, and especially President Biden, taking a big step in improving the customer experience for the people.

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Welcome, Jade Mulé!

Kerry Bodine

She also received a bachelor’s degree in business administration and marketing from California State University, Northridge. She was famous for her customer service and would often have a line of customers waiting to talk with her, even when other employees were available. Please help me welcome Jade! The post Welcome, Jade Mulé!

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5 Strategies for CX Excellence

PeopleMetrics

in Business Administration with a specialization in marketing science from Temple University in Philadelphia. His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data. Sean holds a Ph.D.

CX 163
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What does a sales manager do? (+7 must-have skills)

Zendesk

Here’s how to become a sales manager: Earn a bachelor’s degree in business administration, public relations, or psychology (or another relevant field). If you already have some experience, consider getting a master’s degree in sales management or business administration.

Sales 98
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How to Become a Customer Experience Manager

Fonolo

(Salesforce) How to Become a Customer Experience Manager Step 1: Build your education Formal education isn’t always required to become a customer experience manager, but having a degree in a related field like business administration, marketing, or communications can help.

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A Bonus Recommendation for Reopening Your VoC Program

PeopleMetrics

in Business Administration with a specialization in marketing science from Temple University in Philadelphia. His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data. Sean holds a Ph.D.

VOC 71
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Best Practices in Communications to Improve Employee Experience

PeopleMetrics

in Business Administration with a specialization in marketing science from Temple University in Philadelphia. His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data. Sean holds a Ph.D.

CEM 116