Intercom, Inc.

JUNE 7, 2022

The promise of live chat for sales teams is being able to connect faster with higher quality leads. But any target-focused sales professional will want to know: how well does live chat actually work? Want to get started with live chat for sales? Why live chat is the missing ingredient in your sales funnel. Opportunity.

Sales 245

Sales Start-ups Touchpoint B2B 245

Totango

JULY 31, 2024

In] the enterprise sale, you start by signing on the dotted line, so different expectations and skills are needed.” – Karen Budell , Chief Marketing Officer, Totango + Catalyst Shifting from a product-led growth (PLG) model to an enterprise sales motion is a significant move for any SaaS company.

Sales 98

Sales Start-ups 98

Intercom, Inc.

JANUARY 25, 2022

Successful sales and marketing teams understand the most important element of the buyer’s journey – the person behind it. A great customer relationship management (CRM) platform is at the core of every marketing and sales team’s tech stack. Provide sales teams access to key HubSpot lead data directly from Intercom messages.

Sales 216

Sales Artificial Intelligence CRM Customer Acquisition 216

Customer Think

JANUARY 31, 2024

Earlier this week, I was interviewed by John Radkins, for his Sales Machine Blog, and he asked me to explain sales process for those who don’t want to be restricted by sales process.

Sales 69

Sales 69

Customer Think

MAY 27, 2024

The news Today, May 22 2024, SugarCRM and sales-i announced the acquisition of sales-i by SugarCRM. sales-i is leading provider of a revenue intelligence solution that helps businesses maximize their revenue and profitability. The acquisition comes nearly a year […]

Sales 64

Sales Actionable Insights Technology Technology 64

Customer Think

APRIL 8, 2024

This is where sales enablement comes into play. Sales enablement equips sales teams with the tools and info for better customer interactions, aiming to boost sales productivity and revenue […] This needs quality offerings and the ability to provide seamless, personalized experiences.

Sales 83

Sales Customer Experience Technology Technology 83

Totango

JULY 17, 2024

You get success right; your revenue is coming.” – Charlie Sonnenberg, VP Sales, Totango + Catalyst Customer-led growth is the only way to protect and sustain revenue growth. Achieving higher retention and growth, however, requires effective collaboration and mutual support between customer success and sales teams. “Success is revenue.

Sales 97

Sales AI Start-ups Gaming 97

Intercom, Inc.

JUNE 14, 2022

A sales-qualified lead (SQL) is a prospective customer who has indicated through a series of actions that they have a high probability of converting. Having expressed interest in your product or service and been vetted to ensure they meet the right criteria, a sales-qualified lead is now ready to move into your sales process. .

Sales 129

Sales Social Media Customer Experience 129

Customer Think

AUGUST 21, 2024

In this episode of the Sales Leadership Awakening podcast, Katrina Heim, Regional Vice President of Sales at Tableau, delves into the importance of having tough conversations with team members, the power of collaboration and culture in driving success, and leveraging AI technology to enhance sales leadership.

Sales 59

Sales AI Technology Technology 59

Intercom, Inc.

DECEMBER 16, 2020

Your sales team is integral to your business’s success: not only do your salespeople bring in the big deals, but they also represent your company and culture to every new and potential prospect. So why is sales team culture still an afterthought for so many organizations? People all across the company are so proud of our sales team.

Sales 143

Sales Start-ups Education Customer Feedback 143

Customer Think

SEPTEMBER 8, 2024

Starting conversations and building customer relationships is the heart of any business enterprise, but sales outreach can be a significant challenge.

Sales 64

Sales Artificial Intelligence AI Customer Relationship 64

Customer Think

FEBRUARY 4, 2022

Every business needs a plan, and it’s no different when it comes to sales. To eliminate the need for guesswork and luck, a solid sales process needs to be established, ensuring consistency and a positive […]. While gut feelings and intuition might be a method to attract leads and close deals, what happens when they fail?

Sales 125

Sales 125

Intercom, Inc.

OCTOBER 26, 2021

Getting the team right is one of the hardest parts of scaling sales. But no sales team can afford to grow without intention. While building a sales team, we’ve focused a lot on our sales culture. Here’s how we went about growing a sales team that is both world class and culture-additive.

Sales 160

Sales Start-ups Touchpoint Education 160

Totango

APRIL 9, 2024

Is 2024 the year of customer success or sales? This signifies that fostering an exceptional partnership between CS and sales teams — vital for long-term revenue growth, begins with understanding which customers can derive the highest value from your products and services over time.

Sales 110

Sales Business Growth Innovation AI 110

Customer Think

SEPTEMBER 22, 2023

During my career, I have learned that no matter what one is selling, the account executives and sales leaders who win together most often are those who consistently stay in sync. And they do that by maintaining what I call a “partnership mentality.” ” I use this with my own team, and by doing so, we […]

Sales 110

Sales 110

Customer Think

AUGUST 1, 2024

In this episode of the Sales Leadership Awakening podcast, Steven Rosen and Colleen Stanley delve deep into the crucial subject of emotional intelligence (EI) for sales leaders.

Sales 59

Sales 59

Customer Think

JULY 30, 2024

How can you make your role as a sales leader easier? It might be as simple as stepping back and evaluating what made you a great salesperson AND applying those same tactics and strategies to your role as a sales leader. Stop making sales management so hard! Take a look at three areas of the […]

Sales 59

Sales 59

Customer Think

APRIL 30, 2024

The latest edition of the International Journal of Sales Transformation focuses on the critical role that trust plays in sales. Here’s my contribution: Trust is an essential foundational element in any sales environment – and it can (and must) take many forms.

Sales 72

Sales Customer Loyalty 72

Totango

APRIL 4, 2024

If you asked your customer success (CS) and sales leaders this question, what do you think each of them would say? Revenue retention hinges on the collaborative efforts of CS and sales teams as they collectively shepherd customers throughout the lifecycle journey, from acquisition to retention and expansion.

Sales 91

Sales Start-ups Gaming Customer Satisfaction 91

Intercom, Inc.

NOVEMBER 14, 2018

There are many parts to a high-performing sales organization – the right people, processes and strategy, to start. That’s not to say there’s no art to practicing sales. Much of what defines our most outstanding sales reps is their ability to deeply understand our prospects’ and customers’ business needs and speak directly to them.

Sales 188

Sales Start-ups Finance Gaming 188

Zendesk

FEBRUARY 24, 2022

If you’re reading this, you probably have a solid idea of what’s required for a strong sales team: Lead generation. Consistent sales messaging. Personalized sales styles. Intelligently utilized sales software. The secret to a successful modern sales team isn’t the closers—it’s the people behind the scenes.

Sales 98

Sales Start-ups CRM Social Media 98

Customer Think

JANUARY 10, 2023

When Dale Carnegie published How to Win Friends and Influence People in 1937 he laid the foundation for sales thinking that continues today: find folks with a need, get into a relationship, and tell them about the features, functions, and benefits of your solution in a way that induces them to buy it. But it’s […].

Sales 115

Sales 115

Customer Think

MAY 13, 2024

In this episode of the Sales Leadership Awakening podcast, Steven Rosen and Colleen Stanley discuss the impact of burnout on performance and productivity and offer strategies for leaders to create an environment that decreases burnout and stress.

Sales 64

Sales 64

Customer Think

MAY 7, 2024

In this episode of the Sales Leadership Awakening podcast, Brandon Nye, Vice President of Sales for Inmode, shares the key qualities to look for when hiring salespeople, including a proven track record in B2B sales and a competitive mindset.

Sales 59

Sales B2B 59

Zendesk

MAY 19, 2022

If you’ve ever taken sales training of any kind, you know that mastering sales vocabulary is shockingly difficult. Many sales terms sound interchangeable when, in fact, they mean drastically different things. That’s why we compiled a list of the 100 most useful sales terms every salesperson needs to know. Sales job terms.

Sales 98

Sales Non-Profits B2C CRM 98

Beyond Philosophy

MAY 24, 2024

Understanding social dynamics and influence can inform strategic decisions in customer experience design, including marketing campaigns, sales techniques, and product positioning. Strategies for leveraging social dynamics to enhance customer experiences and drive sales.

Sales 88

Sales Customer Loyalty Customer Experience CX 88

Customer Think

DECEMBER 16, 2021

I wonder if we need to rethink our concepts of sales and marketing and how we organize to provide those functions within the organization. The post Sales And Marketing Alignment Or Integration? Looking back, historically, it has made sense to separate the functions. Marketing was primarily focused on creating visibility and awareness.

Sales 124

Sales 124

Customer Think

JANUARY 20, 2023

For any business, managing and perfecting sales processes is a key component of bottom-line success. However, no sales department can achieve long-term success without the cooperation of a competent and high-performance customer success program. It’s a mutually beneficial relationship.

Sales 123

Sales Customer Loyalty Business Management 123

Customer Think

MAY 23, 2024

In this episode of the Sales Leadership Awakening Podcast, Margo Edris, Salesforce's Regional VP of Sales, shares insights on sales leadership and discusses topics such as handling challenges gracefully, preparing for coaching, and integrating fun into the workplace.

Sales 59

Sales 59

Shep Hyken

OCTOBER 5, 2022

Lately, I’ve been thinking about how sales and customer service combine to create an experience – hopefully a positive one. This is where sales and customer service collide. This is where sales and customer service collide. And by the way, you will enjoy this story even if you’re not in sales. . Here’s the short version.

Sales 108

Sales Customer Service Customer Experience 108

Zendesk

FEBRUARY 21, 2024

These convenient online shopping options breed fierce competition between brands and create pressure for sales teams. Though the sales landscape has changed drastically over the years, the fundamentals of sales remain the same. Table of contents What is inside sales? What is outside sales?

Sales 52

Sales Social Media CRM B2B 52

Customer Think

AUGUST 28, 2024

In this episode of the Sales Leadership Awakening podcast, Logan Eaton, Executive Vice President of Sales at National Land Realty, discusses the crucial elements of successful sales leadership. He delves into his experiences and insights on bridging the […]

Sales 52

Sales 52