Video Games versus Customer Service

Taylor Reach Group

There was a time where video games were purchased, played and completed with no reason to interact with their creators. Post-purchase interaction with the game developers or publisher was limited to a P.O. Gone are the days when you bought a game, took it home, played it until it was done and then moved on to something else. When gaming companies stumble trying to live up to their marketing promises, their lack of customer service and support processes is exposed.

Can Marketing Game the System

Customer Think

Gaming the system” is a term that refers to the way people in organizations will, if allowed to, operate the corporate organization to their own advantage, rather than to the advantage or objectives of the organization in which they are employed.


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Five advanced customer service techniques to raise your game

Inside Customer Service

Advanced techniques are one of the top requests I receive as a customer service trainer. Many people feel the basics are, well, too basic. If that's you, I have five advanced techniques to share. But first, a word from our sponsor: basic skills. The basic skills never go out of style.

Gaming 211

Unintended Consequences, Games Sellers Play…

Customer Think

People “game” the system. The gaming process is the natural reaction of people to respond these rules, even if they, [.]. The post Unintended Consequences, Games Sellers Play… first appeared on Partners in EXCELLENCE Blog -- Making A Difference.

Time to Create your CX Squid Games

The DiJulius Group

By now you have either binge-watched or at the very least, heard of the new Netflix hit drama series called Squid Games. Hundreds of cash-strapped contestants accept an invitation to compete in children’s games for a big prize or risk a deadly outcome.

How to Structure Your Customer Success Team


Excellent athletes who work together on both offense and defense to win the game. A good pitcher alone won’t win a baseball game. What makes a sports team successful?

Gaming 105

Telephone Game

Customer Service Training

Use the Telephone Game in your Customer Service Training

5 Ways to Make Money with Mobile Games

Customer Think

In 2017, 80% of all app revenue came from gaming apps for both the Apple iOS App Store and the Google Play Store. The mobile gaming industry accounts for $ 50 billion in […].

AI Will Change the Service Game, Eventually

DMG Consulting

7 Games and Activities Designed to Boost Call Center Agent Engagement


While there are plenty of ways to engage call center agents, there is one low-cost, fun way to boost motivation and general satisfaction with your employees – games! Why do games help call center agent engagement? Games create a great structure for team bonding.

Ecosystem Play – One Game at a Time

Customer Think

It is not that uncommon that a software company creates new software based upon customer requirements. Actually, this is the way things should be done; not exclusively, but to quite an extent. Now, there are few software vendors who are truly indepe. Blog Enterprise Technology

Gaming: The New Boss in Entertainment

Customer Think

The gaming industry is growing steadily, and there are no signs of stopping since it has even surpassed movie and music sectors combined.

7 Fun Virtual Happy Hours Games on Zoom

Customer Think

Are you looking for fun, engaging, and exciting virtual happy hour games for your team’s next get-together? Virtual happy hours have been a great way to keep remote workers connected and will continue to be a ton of fun for the foreseeable future.

Point of View in B2B Content Changes the Game

Customer Think

Since the start of the pandemic, content has flooded digital channels trying to gain the attention of self-reliant buyers. The noise is deafening. And much of the B2B content produced is leaving buyers cold.Edelman and LinkedIn recently released the 20. Blog Digital Marketing

6 Ideas Of Mobile Game Application Development for Your Next Project 2021

Customer Think

Nowadays, the concept of the mobile game application is booming in the market. As per the report of Allied Market Research, the market capture of mobile game applications is evaluated at $106.27 During boredom, they become the best of friends.

Top 7 Mobile Game Development Ideas Watch Out in 2021

Customer Think

Mobile game development is witnessing growth since the evolution of smartphones. During that severe time, mobile gaming emerged as an effective means of entertainment and time killer. This makes the mobile gaming industry a lucrative proposition for business in terms of revenue.

customer service training games,

Customer Service Training

customer service training games to energise or break the ice during your customer service training

How To Make “Voice of Customer” Your Game Changer

Doing CX Right

THE GAME CHANGER . The post How To Make “Voice of Customer” Your Game Changer appeared first on Doing CX Right. Who are your favorite companies, and what makes you brand loyal? People typically answer this question based on how well a business understands and meets their needs.

Digital Transformation - A Game Changer For CX

MyCustomer Experience

DSometimes, you hear brands talking about how they will improve customer experience; quite often, they launch programs half-heartedly and. 2nd Aug 2021. By alonghelber CMO

Chatbot vs Live Chat: Which is Winning the Customer Service Game and Why?


So, the question arises: is live chat beating chatbots in the customer service game? With chatbots, it’s a completely different game. The post Chatbot vs Live Chat: Which is Winning the Customer Service Game and Why?

Prediction: The 3 Biggest Customer Experience Game Changers of the Next Decade

Customers That Stick

Last week we took a look at the three biggest customer experience game changers of the past decade, the 2010s; now, we’re going to look into our crystal ball and I’m going to try to predict what the three biggest customer experience game changers of the next decade, the 2020s, will be.

The 3 Biggest Customer Experience Game Changers of the Last Decade

Customers That Stick

As we close out the 2010’s, I thought it would be interesting to look back at the top three customer experience game changers of the past decade.

Find new brain games, puzzles and teasers at ProProfs Games!


Awesome news, game lovers! At ProProfs, we’ve got some enticing gaming delights for you to enjoy with friends and family. Yes, we’ve been working hard to add a fresh list of awesome brain-teasers , logic games and puzzles to our list of ProProfs Games that you can play during your free-time or just whenever you’re in the mood to tickle your brain cells. If you’re nodding your head in agreement and are up for a brainy challenge, then go for this game now!

How YouTubers Can Use Social Media Listening to Stay on Top of Their Game

Customer Think

YouTube is one of the most influential platforms when it comes to extracting market intelligence through social media listening. After all, with over 2.3 billion users worldwide, it’s easy to see why YouTube is one of the best social channels to build and engage with an audience.

Why companies need to strive for a positive sum game. The highlights of my podcast conversation with Herman Toch

Steven Van Belleghem

The positive sum game” of Herman’s book is the opposite of the well-known negative sum (or zero sum) game, where what is good for one party is bad for the others involved. The post Why companies need to strive for a positive sum game. Driven by the war for talent.

Amazon Games' CX lead gives his golden rule for digital CX transformation

CX Network

Iain Langridge, product and customer leader at Amazon Games shares his top tips for successful digital transformation

Customer Growth Game Changer: Totango Breaking Records and Rewriting the Rules for Customer Success


What comes to mind when you think of the term “game changer”? With his unfathomable number of records and wins, Brady is thought by many to be the greatest quarterback of all time and a true game changer. Changing the Customer Success Game.

Customer Service Training Games Alphabet

Customer Service Training

Customer Service Training Games Alphabet; use this simple exercise to involve everyone in your customer service training sessions

The Three Keys to a Game-Changing CX 

Heart of the Customer

The post The Three Keys to a Game-Changing CX appeared first on Heart of the Customer. Customer experience pays. There’s no shortage of research on the impact of an improved customer experience, including improved revenue, profit, and, as a result, stock price. But how do you improve your CX? By focusing on Effectiveness, Ease, and Emotion. Improving on these three factors will ensure you are improving your customers’ outcomes, as well as your own. Effectiveness: Job #1 […].

Game of Thrones Meets Big Bang Theory: Welcome to CDP Industry's Next Phase

Customer Experience Matrix

Think Survivor meets Game of Thrones with a dash of Big Bang Theory. The CDP Institute just published its latest Industry Update, our semi-annual overview of CDP vendors with data on employment, funding, locations, and more. Download here.

Is Microsoft bringing the joy and community of gaming to everyone?

Customer Think

On January 18, 2022, Microsoft announced the intention to acquire Activision Blizzard with the vision of bringing the joy and community of gaming to everyone, for $95 per share, which equals a transaction value of $68.7

Here's a Game about Building Your Martech Stack

Customer Experience Matrix

The explosion of interest in games in particular seems to offer an opportunity for creative solutions. So it was fairly natural to conceive of a game that addresses the deployment sequence puzzle.

8 Game-Changing Social Media Tips to Grow Your Business


So, consider these game-changing social media tips that will help you grow your business: 1. The post 8 Game-Changing Social Media Tips to Grow Your Business appeared first on ProProfs Learning and Knowledge Management Resources. Are you still not convinced about the power of social media and the benefits it offers for your business? Then, you need to take a closer look. With more than 2 billion users worldwide, your target customers are already there.

Amazon Has Arrived in the Insurance Game: How Can Providers Rise to the Challenge?


“Five stars, six if I could!” Strategies for upping your Customer Success game to add value and drive growth

Customer Think

So, you’ve got a stellar product… Now what? In a world where customers have seemingly infinite options of products to choose from, earning a customer’s sustained loyalty to your product, and thereby reducing churn, has become the fuel that enables a company to out-pace the rest of its pack.

Game of Thrones Meets Big Bang Theory: Welcome to CDP Industry’s Next Phase

Customer Think

The CDP Institute just published its latest Industry Update, our semi-annual overview of CDP vendors with data on employment, funding, locations, and more. Download here.) There were three pieces of information that stood out: Only four new ven.

Don’t Make Customers Play the Service Waiting Game

Customer Bliss

In this week’s Daily Dose video, I share a short video inspired by the lessons of my most recent book, Would You Do That To Your Mother. . The following is a lightly edited transcript of the video below. Does this scenario sound familiar: I’ve had breakfast, lunch and a snack and the cable guy is still not here. I got a call from him about an hour ago that he’s, “On his way.” ” No clue what that means. Is it about your customer’s needs?