Video Games versus Customer Service

Taylor Reach Group

There was a time where video games were purchased, played and completed with no reason to interact with their creators. Post-purchase interaction with the game developers or publisher was limited to a P.O. Gone are the days when you bought a game, took it home, played it until it was done and then moved on to something else. When gaming companies stumble trying to live up to their marketing promises, their lack of customer service and support processes is exposed.

Sales Enablement, Upping The Game….

Customer Think

The post Sales Enablement, Upping The Game… first appeared on Partners in EXCELLENCE Blog -- Making A Difference. Again, this is one of those posts where I have to issue a disclaimer upfront.


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Five advanced customer service techniques to raise your game

Inside Customer Service

Advanced techniques are one of the top requests I receive as a customer service trainer. Many people feel the basics are, well, too basic. If that's you, I have five advanced techniques to share. But first, a word from our sponsor: basic skills. The basic skills never go out of style.

Gaming 211

Can Marketing Game the System

Customer Think

Gaming the system” is a term that refers to the way people in organizations will, if allowed to, operate the corporate organization to their own advantage, rather than to the advantage or objectives of the organization in which they are employed.

Gaming 100

Community Predictions 2022

We sat down with 22 experts to discover what's coming for community in 2022. Together, we worked out ten key takeaways for the coming year. If you run a community, are part of a community, or are debating whether or not to launch one, this eBook is for you.

Time to Create your CX Squid Games

The DiJulius Group

By now you have either binge-watched or at the very least, heard of the new Netflix hit drama series called Squid Games. Hundreds of cash-strapped contestants accept an invitation to compete in children’s games for a big prize or risk a deadly outcome.

Changing the Game in Retail

MyCustomer Experience

CWhy a Strong CRM & Marketing Automation Strategy can be a Game Changer for Retailers CRM and Marketing Automation Systems are often. 21st Sep 2022. By Nessa Marriott

How to Structure Your Customer Success Team


Excellent athletes who work together on both offense and defense to win the game. A good pitcher alone won’t win a baseball game. What makes a sports team successful?

Gaming 105

How to Market Your Blockchain Games to Mainstream Players

Customer Think

Blockchain games have taken the crypto world by storm since 2021. More and more crypto enthusiasts invest in the game and developers just couldn’t stop with their creative innovative concepts; metaverses, NFTs, tokens, you name it.

How businesses can level up their CX game

MyCustomer Experience

In 2020, we saw rapid growth and transformation as businesses responded quickly to uncertainty and changes brought by the pandemic. However. 7th Dec 2022. By Peter Lorant COO EMEA

How Zendesk Intelligent Triage steps up the customer service game

Customer Think

The News On September 14, 2022, Zendesk announced the release of its new customer sentiment and intent functionality: Intelligent Triage and Smart Assist. These new AI based solutions shall “enable businesses to triage customer support requests auto. Blog Enterprise Technology Service and Support

Can marketing game the system?

MyCustomer Experience

C“Gaming the system” is a term that refers to the way people in organizations will, if allowed to, operate the corporate organization to. 2nd Mar 2022. By Nicholas Watkis Principal Consultant

Telephone Game

Customer Service Training

Use the Telephone Game in your Customer Service Training

5 Ways to Make Money with Mobile Games

Customer Think

In 2017, 80% of all app revenue came from gaming apps for both the Apple iOS App Store and the Google Play Store. The mobile gaming industry accounts for $ 50 billion in […].

Lessons From The Sports Industry to Level Up Your Game and Customer Service Performance

Doing CX Right

The post Lessons From The Sports Industry to Level Up Your Game and Customer Service Performance appeared first on Doing CX Right.

How to Use Online Testing to Change Your Recruitment Game


The post How to Use Online Testing to Change Your Recruitment Game appeared first on ProProfs Learning. Being a recruiter is not a walk in the park.

AI Will Change the Service Game, Eventually

DMG Consulting

In 2023, Commerce Operations Will Change The Game

MyCustomer Experience

Digital businesses will shed the shackles of pandemic era survival at all costs. In 2023, we predict that they will refocus on the cost —. 8th Nov 2022. By Forrester Independent research and advisory firm

Ecosystem Play – One Game at a Time

Customer Think

It is not that uncommon that a software company creates new software based upon customer requirements. Actually, this is the way things should be done; not exclusively, but to quite an extent. Now, there are few software vendors who are truly indepe. Blog Enterprise Technology

Gaming: The New Boss in Entertainment

Customer Think

The gaming industry is growing steadily, and there are no signs of stopping since it has even surpassed movie and music sectors combined.

6 Ideas Of Mobile Game Application Development for Your Next Project 2021

Customer Think

Nowadays, the concept of the mobile game application is booming in the market. As per the report of Allied Market Research, the market capture of mobile game applications is evaluated at $106.27 During boredom, they become the best of friends.

7 Fun Virtual Happy Hours Games on Zoom

Customer Think

Are you looking for fun, engaging, and exciting virtual happy hour games for your team’s next get-together? Virtual happy hours have been a great way to keep remote workers connected and will continue to be a ton of fun for the foreseeable future.

Point of View in B2B Content Changes the Game

Customer Think

Since the start of the pandemic, content has flooded digital channels trying to gain the attention of self-reliant buyers. The noise is deafening. And much of the B2B content produced is leaving buyers cold.Edelman and LinkedIn recently released the 20. Blog Digital Marketing

customer service training games,

Customer Service Training

customer service training games to energise or break the ice during your customer service training

Top 7 Mobile Game Development Ideas Watch Out in 2021

Customer Think

Mobile game development is witnessing growth since the evolution of smartphones. During that severe time, mobile gaming emerged as an effective means of entertainment and time killer. This makes the mobile gaming industry a lucrative proposition for business in terms of revenue.

How To Make “Voice of Customer” Your Game Changer

Doing CX Right

THE GAME CHANGER . The post How To Make “Voice of Customer” Your Game Changer appeared first on Doing CX Right. Who are your favorite companies, and what makes you brand loyal? People typically answer this question based on how well a business understands and meets their needs.

Prediction: The 3 Biggest Customer Experience Game Changers of the Next Decade

Customers That Stick

Last week we took a look at the three biggest customer experience game changers of the past decade, the 2010s; now, we’re going to look into our crystal ball and I’m going to try to predict what the three biggest customer experience game changers of the next decade, the 2020s, will be.

Chatbot vs Live Chat: Which is Winning the Customer Service Game and Why?


So, the question arises: is live chat beating chatbots in the customer service game? With chatbots, it’s a completely different game. The post Chatbot vs Live Chat: Which is Winning the Customer Service Game and Why?

Digital Transformation - A Game Changer For CX

MyCustomer Experience

DSometimes, you hear brands talking about how they will improve customer experience; quite often, they launch programs half-heartedly and. 2nd Aug 2021. By alonghelber CMO

The 3 Biggest Customer Experience Game Changers of the Last Decade

Customers That Stick

As we close out the 2010’s, I thought it would be interesting to look back at the top three customer experience game changers of the past decade.

Find new brain games, puzzles and teasers at ProProfs Games!


Awesome news, game lovers! At ProProfs, we’ve got some enticing gaming delights for you to enjoy with friends and family. Yes, we’ve been working hard to add a fresh list of awesome brain-teasers , logic games and puzzles to our list of ProProfs Games that you can play during your free-time or just whenever you’re in the mood to tickle your brain cells. If you’re nodding your head in agreement and are up for a brainy challenge, then go for this game now!

Why companies need to strive for a positive sum game. The highlights of my podcast conversation with Herman Toch

Steven Van Belleghem

The positive sum game” of Herman’s book is the opposite of the well-known negative sum (or zero sum) game, where what is good for one party is bad for the others involved. The post Why companies need to strive for a positive sum game. Driven by the war for talent.

7 Games and Activities Designed to Boost Call Center Agent Engagement


While there are plenty of ways to engage call center agents, there is one low-cost, fun way to boost motivation and general satisfaction with your employees – games! Why do games help call center agent engagement? Games create a great structure for team bonding.

Customer Service Training Games Alphabet

Customer Service Training

Customer Service Training Games Alphabet; use this simple exercise to involve everyone in your customer service training sessions

The Three Keys to a Game-Changing CX 

Heart of the Customer

The post The Three Keys to a Game-Changing CX appeared first on Heart of the Customer. Customer experience pays. There’s no shortage of research on the impact of an improved customer experience, including improved revenue, profit, and, as a result, stock price. But how do you improve your CX? By focusing on Effectiveness, Ease, and Emotion. Improving on these three factors will ensure you are improving your customers’ outcomes, as well as your own. Effectiveness: Job #1 […].

Customer Growth Game Changer: Totango Breaking Records and Rewriting the Rules for Customer Success


What comes to mind when you think of the term “game changer”? With his unfathomable number of records and wins, Brady is thought by many to be the greatest quarterback of all time and a true game changer. Changing the Customer Success Game.

Amazon Games' CX lead gives his golden rule for digital CX transformation

CX Network

Iain Langridge, product and customer leader at Amazon Games shares his top tips for successful digital transformation