Taylor Reach Group

MAY 14, 2019

There was a time where video games were purchased, played and completed with no reason to interact with their creators. Post-purchase interaction with the game developers or publisher was limited to a P.O. Gone are the days when you bought a game, took it home, played it until it was done and then moved on to something else. When gaming companies stumble trying to live up to their marketing promises, their lack of customer service and support processes is exposed.

Gaming 98

Gaming Customer Service Legal Contact Center 98

Customer Think

MARCH 8, 2022

“Gaming the system” is a term that refers to the way people in organizations will, if allowed to, operate the corporate organization to their own advantage, rather than to the advantage or objectives of the organization in which they are employed.

Gaming 99

Gaming 99

Inside Customer Service

AUGUST 26, 2021

Advanced techniques are one of the top requests I receive as a customer service trainer. Many people feel the basics are, well, too basic. If that's you, I have five advanced techniques to share. But first, a word from our sponsor: basic skills. The basic skills never go out of style.

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Gaming Customer Service Sports Innovation 211

Customer Think

MAY 26, 2022

People “game” the system. The gaming process is the natural reaction of people to respond these rules, even if they, [.]. The post Unintended Consequences, Games Sellers Play… first appeared on Partners in EXCELLENCE Blog -- Making A Difference.

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Gaming Sales 66

The DiJulius Group

JANUARY 24, 2022

By now you have either binge-watched or at the very least, heard of the new Netflix hit drama series called Squid Games. Hundreds of cash-strapped contestants accept an invitation to compete in children’s games for a big prize or risk a deadly outcome.

Gaming 75

Gaming CX 75

Totango

JULY 23, 2021

Excellent athletes who work together on both offense and defense to win the game. A good pitcher alone won’t win a baseball game. What makes a sports team successful?

Gaming 105

Gaming Sports CRM Technology 105

Customer Service Training

AUGUST 16, 2016

Use the Telephone Game in your Customer Service Training

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Gaming Customer Service 40

Customer Think

JULY 1, 2021

In 2017, 80% of all app revenue came from gaming apps for both the Apple iOS App Store and the Google Play Store. The mobile gaming industry accounts for $ 50 billion in […].

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Gaming Technology Technology 90

DMG Consulting

MAY 21, 2020

Gaming 67

Gaming AI 67

Fonolo

JUNE 10, 2021

While there are plenty of ways to engage call center agents, there is one low-cost, fun way to boost motivation and general satisfaction with your employees – games! Why do games help call center agent engagement? Games create a great structure for team bonding.

Gaming 83

Gaming Contact Center Sports Sales 83

Customer Think

MAY 4, 2021

It is not that uncommon that a software company creates new software based upon customer requirements. Actually, this is the way things should be done; not exclusively, but to quite an extent. Now, there are few software vendors who are truly indepe. Blog Enterprise Technology

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Gaming Technology Technology 70

Customer Think

JUNE 28, 2021

The gaming industry is growing steadily, and there are no signs of stopping since it has even surpassed movie and music sectors combined.

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Entertainment Gaming Innovation Technology 55

Customer Think

JANUARY 5, 2022

Are you looking for fun, engaging, and exciting virtual happy hour games for your team’s next get-together? Virtual happy hours have been a great way to keep remote workers connected and will continue to be a ton of fun for the foreseeable future.

Gaming 62

Gaming 62

Customer Think

SEPTEMBER 24, 2021

Since the start of the pandemic, content has flooded digital channels trying to gain the attention of self-reliant buyers. The noise is deafening. And much of the B2B content produced is leaving buyers cold.Edelman and LinkedIn recently released the 20. Blog Digital Marketing

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Gaming B2B 85

Customer Think

AUGUST 27, 2021

Nowadays, the concept of the mobile game application is booming in the market. As per the report of Allied Market Research, the market capture of mobile game applications is evaluated at $106.27 During boredom, they become the best of friends.

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Gaming Technology Technology 93

Customer Think

JULY 13, 2021

Mobile game development is witnessing growth since the evolution of smartphones. During that severe time, mobile gaming emerged as an effective means of entertainment and time killer. This makes the mobile gaming industry a lucrative proposition for business in terms of revenue.

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Entertainment Gaming Technology Technology 59

Customer Service Training

JUNE 10, 2016

customer service training games to energise or break the ice during your customer service training

Gaming 40

Gaming Customer Service 40

Doing CX Right

OCTOBER 20, 2020

THE GAME CHANGER . The post How To Make “Voice of Customer” Your Game Changer appeared first on Doing CX Right. Who are your favorite companies, and what makes you brand loyal? People typically answer this question based on how well a business understands and meets their needs.

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Gaming VOE Close the Loop Social Media 62

MyCustomer Experience

AUGUST 2, 2021

DSometimes, you hear brands talking about how they will improve customer experience; quite often, they launch programs half-heartedly and. 2nd Aug 2021. By alonghelber CMO

Gaming 52

Gaming Customer Experience CX 52

Aquire

SEPTEMBER 20, 2021

So, the question arises: is live chat beating chatbots in the customer service game? With chatbots, it’s a completely different game. The post Chatbot vs Live Chat: Which is Winning the Customer Service Game and Why?

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Gaming Customer Service AI Technology 83

Customers That Stick

DECEMBER 12, 2019

Last week we took a look at the three biggest customer experience game changers of the past decade, the 2010s; now, we’re going to look into our crystal ball and I’m going to try to predict what the three biggest customer experience game changers of the next decade, the 2020s, will be.

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Gaming Artificial Intelligence AI Retail 78

Customers That Stick

DECEMBER 3, 2019

As we close out the 2010’s, I thought it would be interesting to look back at the top three customer experience game changers of the past decade.

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Gaming Retail Customer Experience Customer Service 95

ProProfs

MAY 27, 2015

Awesome news, game lovers! At ProProfs, we’ve got some enticing gaming delights for you to enjoy with friends and family. Yes, we’ve been working hard to add a fresh list of awesome brain-teasers , logic games and puzzles to our list of ProProfs Games that you can play during your free-time or just whenever you’re in the mood to tickle your brain cells. If you’re nodding your head in agreement and are up for a brainy challenge, then go for this game now!

Gaming 52

Gaming 52

Customer Think

MARCH 31, 2022

YouTube is one of the most influential platforms when it comes to extracting market intelligence through social media listening. After all, with over 2.3 billion users worldwide, it’s easy to see why YouTube is one of the best social channels to build and engage with an audience.

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Social Media Gaming 74

Steven Van Belleghem

OCTOBER 14, 2019

The positive sum game” of Herman’s book is the opposite of the well-known negative sum (or zero sum) game, where what is good for one party is bad for the others involved. The post Why companies need to strive for a positive sum game. Driven by the war for talent.

Gaming 52

Gaming Government CX Customer Experience 52

CX Network

NOVEMBER 11, 2021

Iain Langridge, product and customer leader at Amazon Games shares his top tips for successful digital transformation

Gaming 56

Gaming CX Transformation CX 56

Totango

FEBRUARY 22, 2021

What comes to mind when you think of the term “game changer”? With his unfathomable number of records and wins, Brady is thought by many to be the greatest quarterback of all time and a true game changer. Changing the Customer Success Game.

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Gaming Hospitality Hospitality Sports 62

Customer Service Training

AUGUST 3, 2016

Customer Service Training Games Alphabet; use this simple exercise to involve everyone in your customer service training sessions

Gaming 40

Gaming Customer Service 40

Heart of the Customer

DECEMBER 6, 2017

The post The Three Keys to a Game-Changing CX appeared first on Heart of the Customer. Customer experience pays. There’s no shortage of research on the impact of an improved customer experience, including improved revenue, profit, and, as a result, stock price. But how do you improve your CX? By focusing on Effectiveness, Ease, and Emotion. Improving on these three factors will ensure you are improving your customers’ outcomes, as well as your own. Effectiveness: Job #1 […].

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Gaming CX Customer Experience 73

Customer Experience Matrix

DECEMBER 30, 2021

Think Survivor meets Game of Thrones with a dash of Big Bang Theory. The CDP Institute just published its latest Industry Update, our semi-annual overview of CDP vendors with data on employment, funding, locations, and more. Download here.

Customer Experience 71

Customer Experience Gaming Retail Hospitality 71

Customer Think

JANUARY 23, 2022

On January 18, 2022, Microsoft announced the intention to acquire Activision Blizzard with the vision of bringing the joy and community of gaming to everyone, for $95 per share, which equals a transaction value of $68.7

Gaming 59

Gaming Technology Technology 59

Customer Experience Matrix

APRIL 27, 2020

The explosion of interest in games in particular seems to offer an opportunity for creative solutions. So it was fairly natural to conceive of a game that addresses the deployment sequence puzzle.

Customer Experience 60

Customer Experience Gaming Government Technology 60

ProProfs

JANUARY 30, 2019

So, consider these game-changing social media tips that will help you grow your business: 1. The post 8 Game-Changing Social Media Tips to Grow Your Business appeared first on ProProfs Learning and Knowledge Management Resources. Are you still not convinced about the power of social media and the benefits it offers for your business? Then, you need to take a closer look. With more than 2 billion users worldwide, your target customers are already there.

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Social Media Gaming Entertainment Sales 59

Lightico

OCTOBER 4, 2021

Gaming 52

Gaming E-commerce Finance Touchpoint 52

Customer Think

JANUARY 24, 2022

So, you’ve got a stellar product… Now what? In a world where customers have seemingly infinite options of products to choose from, earning a customer’s sustained loyalty to your product, and thereby reducing churn, has become the fuel that enables a company to out-pace the rest of its pack.

Gaming 87

Gaming Customer Service Customer Loyalty 87

Customer Think

DECEMBER 30, 2021

The CDP Institute just published its latest Industry Update, our semi-annual overview of CDP vendors with data on employment, funding, locations, and more. Download here.) There were three pieces of information that stood out: Only four new ven.

Gaming 62

Gaming Technology Technology 62

Customer Bliss

AUGUST 13, 2019

In this week’s Daily Dose video, I share a short video inspired by the lessons of my most recent book, Would You Do That To Your Mother. . The following is a lightly edited transcript of the video below. Does this scenario sound familiar: I’ve had breakfast, lunch and a snack and the cable guy is still not here. I got a call from him about an hour ago that he’s, “On his way.” ” No clue what that means. Is it about your customer’s needs?

Gaming 49

Gaming Innovation Customer Satisfaction Customer Experience 49