Taylor Reach Group

MAY 14, 2019

There was a time where video games were purchased, played and completed with no reason to interact with their creators. Post-purchase interaction with the game developers or publisher was limited to a P.O. Gone are the days when you bought a game, took it home, played it until it was done and then moved on to something else. When gaming companies stumble trying to live up to their marketing promises, their lack of customer service and support processes is exposed.

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Gaming Customer Service Legal Contact Center 99

Customer Think

SEPTEMBER 3, 2022

The post Sales Enablement, Upping The Game… first appeared on Partners in EXCELLENCE Blog -- Making A Difference. Again, this is one of those posts where I have to issue a disclaimer upfront.

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Gaming Sales 93

Inside Customer Service

AUGUST 26, 2021

Advanced techniques are one of the top requests I receive as a customer service trainer. Many people feel the basics are, well, too basic. If that's you, I have five advanced techniques to share. But first, a word from our sponsor: basic skills. The basic skills never go out of style.

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Gaming Customer Service Sports Innovation 211

Customer Think

MARCH 8, 2022

“Gaming the system” is a term that refers to the way people in organizations will, if allowed to, operate the corporate organization to their own advantage, rather than to the advantage or objectives of the organization in which they are employed.

Gaming 100

Gaming 100

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Gaming

The DiJulius Group

JANUARY 24, 2022

By now you have either binge-watched or at the very least, heard of the new Netflix hit drama series called Squid Games. Hundreds of cash-strapped contestants accept an invitation to compete in children’s games for a big prize or risk a deadly outcome.

Gaming 85

Gaming CX 85

MyCustomer Experience

SEPTEMBER 21, 2022

CWhy a Strong CRM & Marketing Automation Strategy can be a Game Changer for Retailers CRM and Marketing Automation Systems are often. 21st Sep 2022. By Nessa Marriott

Gaming 52

Gaming CRM Retail 52

Totango

JULY 23, 2021

Excellent athletes who work together on both offense and defense to win the game. A good pitcher alone won’t win a baseball game. What makes a sports team successful?

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Gaming Sports CRM Technology 105

Customer Think

JULY 11, 2022

Blockchain games have taken the crypto world by storm since 2021. More and more crypto enthusiasts invest in the game and developers just couldn’t stop with their creative innovative concepts; metaverses, NFTs, tokens, you name it.

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Gaming Innovation Technology Technology 97

MyCustomer Experience

DECEMBER 7, 2022

In 2020, we saw rapid growth and transformation as businesses responded quickly to uncertainty and changes brought by the pandemic. However. 7th Dec 2022. By Peter Lorant COO EMEA

Gaming 56

Gaming CX 56

Customer Think

SEPTEMBER 21, 2022

The News On September 14, 2022, Zendesk announced the release of its new customer sentiment and intent functionality: Intelligent Triage and Smart Assist. These new AI based solutions shall “enable businesses to triage customer support requests auto. Blog Enterprise Technology Service and Support

Gaming 99

Gaming AI Customer Service Technology 99

MyCustomer Experience

MARCH 2, 2022

C“Gaming the system” is a term that refers to the way people in organizations will, if allowed to, operate the corporate organization to. 2nd Mar 2022. By Nicholas Watkis Principal Consultant

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Gaming 52

Customer Service Training

AUGUST 16, 2016

Use the Telephone Game in your Customer Service Training

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Gaming Customer Service 40

Customer Think

JULY 1, 2021

In 2017, 80% of all app revenue came from gaming apps for both the Apple iOS App Store and the Google Play Store. The mobile gaming industry accounts for $ 50 billion in […].

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Gaming Technology Technology 91

Doing CX Right

OCTOBER 10, 2022

The post Lessons From The Sports Industry to Level Up Your Game and Customer Service Performance appeared first on Doing CX Right.

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Sports CX Gaming Customer Service 56

ProProfs

JULY 11, 2022

The post How to Use Online Testing to Change Your Recruitment Game appeared first on ProProfs Learning. Being a recruiter is not a walk in the park.

Gaming 52

Gaming Education Engineering Sales 52

DMG Consulting

MAY 21, 2020

Gaming 67

Gaming AI 67

MyCustomer Experience

NOVEMBER 8, 2022

Digital businesses will shed the shackles of pandemic era survival at all costs. In 2023, we predict that they will refocus on the cost —. 8th Nov 2022. By Forrester Independent research and advisory firm

Gaming 52

Gaming 52

Customer Think

MAY 4, 2021

It is not that uncommon that a software company creates new software based upon customer requirements. Actually, this is the way things should be done; not exclusively, but to quite an extent. Now, there are few software vendors who are truly indepe. Blog Enterprise Technology

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Gaming Technology Technology 71

Customer Think

JUNE 28, 2021

The gaming industry is growing steadily, and there are no signs of stopping since it has even surpassed movie and music sectors combined.

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Entertainment Gaming Innovation Technology 56

Customer Think

AUGUST 27, 2021

Nowadays, the concept of the mobile game application is booming in the market. As per the report of Allied Market Research, the market capture of mobile game applications is evaluated at $106.27 During boredom, they become the best of friends.

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Gaming Technology Technology 94

Customer Think

JANUARY 6, 2022

Are you looking for fun, engaging, and exciting virtual happy hour games for your team’s next get-together? Virtual happy hours have been a great way to keep remote workers connected and will continue to be a ton of fun for the foreseeable future.

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Gaming 63

Customer Think

SEPTEMBER 24, 2021

Since the start of the pandemic, content has flooded digital channels trying to gain the attention of self-reliant buyers. The noise is deafening. And much of the B2B content produced is leaving buyers cold.Edelman and LinkedIn recently released the 20. Blog Digital Marketing

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Gaming B2B 86

Customer Service Training

JUNE 10, 2016

customer service training games to energise or break the ice during your customer service training

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Gaming Customer Service 40

Customer Think

JULY 13, 2021

Mobile game development is witnessing growth since the evolution of smartphones. During that severe time, mobile gaming emerged as an effective means of entertainment and time killer. This makes the mobile gaming industry a lucrative proposition for business in terms of revenue.

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Entertainment Gaming Technology Technology 60

Doing CX Right

OCTOBER 20, 2020

THE GAME CHANGER . The post How To Make “Voice of Customer” Your Game Changer appeared first on Doing CX Right. Who are your favorite companies, and what makes you brand loyal? People typically answer this question based on how well a business understands and meets their needs.

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Gaming VOE Close the Loop Social Media 63

Customers That Stick

DECEMBER 12, 2019

Last week we took a look at the three biggest customer experience game changers of the past decade, the 2010s; now, we’re going to look into our crystal ball and I’m going to try to predict what the three biggest customer experience game changers of the next decade, the 2020s, will be.

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Gaming Artificial Intelligence AI Retail 78

Aquire

SEPTEMBER 20, 2021

So, the question arises: is live chat beating chatbots in the customer service game? With chatbots, it’s a completely different game. The post Chatbot vs Live Chat: Which is Winning the Customer Service Game and Why?

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Gaming Customer Service AI Technology 83

MyCustomer Experience

AUGUST 2, 2021

DSometimes, you hear brands talking about how they will improve customer experience; quite often, they launch programs half-heartedly and. 2nd Aug 2021. By alonghelber CMO

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Gaming Customer Experience CX 52

Customers That Stick

DECEMBER 3, 2019

As we close out the 2010’s, I thought it would be interesting to look back at the top three customer experience game changers of the past decade.

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Gaming Retail Customer Experience Customer Service 95

ProProfs

MAY 27, 2015

Awesome news, game lovers! At ProProfs, we’ve got some enticing gaming delights for you to enjoy with friends and family. Yes, we’ve been working hard to add a fresh list of awesome brain-teasers , logic games and puzzles to our list of ProProfs Games that you can play during your free-time or just whenever you’re in the mood to tickle your brain cells. If you’re nodding your head in agreement and are up for a brainy challenge, then go for this game now!

Gaming 52

Gaming 52

Steven Van Belleghem

OCTOBER 14, 2019

The positive sum game” of Herman’s book is the opposite of the well-known negative sum (or zero sum) game, where what is good for one party is bad for the others involved. The post Why companies need to strive for a positive sum game. Driven by the war for talent.

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Gaming Government CX Customer Experience 52

Fonolo

JUNE 10, 2021

While there are plenty of ways to engage call center agents, there is one low-cost, fun way to boost motivation and general satisfaction with your employees – games! Why do games help call center agent engagement? Games create a great structure for team bonding.

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Gaming Contact Center Sports Sales 81

Customer Service Training

AUGUST 3, 2016

Customer Service Training Games Alphabet; use this simple exercise to involve everyone in your customer service training sessions

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Gaming Customer Service 40

Heart of the Customer

DECEMBER 6, 2017

The post The Three Keys to a Game-Changing CX appeared first on Heart of the Customer. Customer experience pays. There’s no shortage of research on the impact of an improved customer experience, including improved revenue, profit, and, as a result, stock price. But how do you improve your CX? By focusing on Effectiveness, Ease, and Emotion. Improving on these three factors will ensure you are improving your customers’ outcomes, as well as your own. Effectiveness: Job #1 […].

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Gaming CX Customer Experience 73

Totango

FEBRUARY 22, 2021

What comes to mind when you think of the term “game changer”? With his unfathomable number of records and wins, Brady is thought by many to be the greatest quarterback of all time and a true game changer. Changing the Customer Success Game.

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Gaming Hospitality Hospitality Sports 62

CX Network

NOVEMBER 11, 2021

Iain Langridge, product and customer leader at Amazon Games shares his top tips for successful digital transformation

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Gaming CX Transformation CX 56