Customer Think

JULY 1, 2021

In 2017, 80% of all app revenue came from gaming apps for both the Apple iOS App Store and the Google Play Store. The mobile gaming industry accounts for $ 50 billion in […]. The popularity of mobile devices and the huge increase in technological capability have taken the mobile app industry to the next level.

Gaming 110

Gaming Technology Technology 110

Customer Think

MAY 7, 2023

As the two galactic superstars (and PSG teammates) Lionel Messi and Kyrian Mbappe traded goals and impressive moves during the World Cup final in December, the world was glued to televisions to see how it would end. They also were glued to their phones, sharing memes, predictions, and running commentary on the match. The global […]

Gaming 117

Gaming Technology Technology 117

cxservice360

MARCH 24, 2023

It was founded in 2010 by Girish Mathrubootham and Shan Krishnasamy, The post Transforming Customer Support with Freshdesk: A Game-Changing Platform appeared first on CXService360. Freshdesk is a cloud-based customer support software that helps businesses manage customer service operations.

Gaming 52

Gaming Customer Service Business Management Omnichannel 52

Customer Think

AUGUST 27, 2021

Nowadays, the concept of the mobile game application is booming in the market. As per the report of Allied Market Research, the market capture of mobile game applications is evaluated at $106.27 During boredom, they become the best of friends. billion in the year 2018, which is projected to hit the milestone of $407.31

Gaming 115

Gaming Technology Technology 115

Fonolo

JUNE 10, 2021

While there are plenty of ways to engage call center agents, there is one low-cost, fun way to boost motivation and general satisfaction with your employees – games! Why do games help call center agent engagement? Motivational games can also boost agents’ productivity at work, and there are many different kinds of games to play.

Gaming 91

Gaming Contact Center Sales Customer Satisfaction 91

Customer Think

FEBRUARY 16, 2023

In the weeks preceding the most recent SuperBowl game, LoopMe ran a consumer survey to learn more about U.S. Specifically, the survey asked respondents about where and how they will be watching the big game, why they will be tuning in, and what type of commercials they […] viewers’ plans and preferences related to the event.

Gaming 58

Gaming 58

Intercom, Inc.

AUGUST 13, 2018

Growing up, I was surrounded by video games. In my house, we had the NES, Nintendo 64, Game Boy and a bunch of PC games. I would play video games for hours on end, only stopping for the odd toilet break. But as my love of gaming grew, it became obvious that I wasn’t drawn to the typically popular action or racing games.

Gaming 163

Gaming Hospitality Hospitality Start-ups 163

MyCustomer Experience

SEPTEMBER 21, 2022

CWhy a Strong CRM & Marketing Automation Strategy can be a Game Changer for Retailers CRM and Marketing Automation Systems are often. 21st Sep 2022. By Nessa Marriott.

Retail 52

Retail Gaming CRM 52

Customer Think

JANUARY 6, 2022

Are you looking for fun, engaging, and exciting virtual happy hour games for your team’s next get-together? Virtual happy hours have been a great way to keep remote workers connected and will continue to be a ton of fun for the foreseeable future. These events are a subset of virtual team building and are useful […].

Gaming 68

Gaming 68

Customer Think

FEBRUARY 5, 2023

Today’s interview is with Tony Adams, Product Manager at Supercell, the global gaming company based in Helsinki, Finland. Tony joins me today to talk about Player Experience (PX), the specific challenges that entails, the GiG metric, the horrific thoug.

Gaming 58

Gaming Customer Experience 58

Customer Think

JULY 13, 2021

Mobile game development is witnessing growth since the evolution of smartphones. During that severe time, mobile gaming emerged as an effective means of entertainment and time killer. This makes the mobile gaming industry a lucrative proposition for business in terms of revenue.

Gaming 63

Gaming Entertainment Technology Technology 63

Customer Think

JUNE 28, 2021

The gaming industry is growing steadily, and there are no signs of stopping since it has even surpassed movie and music sectors combined. The reason is — as the social life is disrupted by the COVID-19 crisis, people do not have as much access to entertainment as they used to, which gave rise to the […].

Entertainment 58

Entertainment Gaming Innovation Technology 58

Inside Customer Service

AUGUST 26, 2021

Advanced techniques are one of the top requests I receive as a customer service trainer. Many people feel the basics are, well, too basic. If that's you, I have five advanced techniques to share. But first, a word from our sponsor: basic skills. The basic skills never go out of style.

Customer Service 178

Customer Service Gaming Sports Innovation 178

Customer Think

JANUARY 25, 2023

Digital assistants are taking a larger role in digital transformations. They can improve customer service, providing more convenient and efficient ways for customers to interact with the organization.

Gaming 115

Gaming Customer Service Artificial Intelligence Technology 115

SixteenVentures

FEBRUARY 27, 2023

So if you’re ready to take your Customer Success game to the next level, it’s time to learn about prompt engineering and start exploring the potential of ChatGPT. With this powerful combination of tools at your fingertips, there’s no limit to what you can achieve in your role.

Gaming 62

Gaming AI Engineering Start-ups 62

Customer Experience Matrix

APRIL 27, 2020

The explosion of interest in games in particular seems to offer an opportunity for creative solutions. So it was fairly natural to conceive of a game that addresses the deployment sequence puzzle. But for game purposes, you could simplify matters to assume that each system costs the same and each use case has the same value.

Gaming 74

Gaming Start-ups Government Technology 74

Customers That Stick

DECEMBER 12, 2019

Last week we took a look at the three biggest customer experience game changers of the past decade, the 2010s; now, we’re going to look into our crystal ball and I’m going to try to predict what the three biggest customer experience game changers of the next decade, the 2020s, will be. Read the rest here. »

Customer Experience 78

Customer Experience Gaming Artificial Intelligence AI 78

MyCustomer Experience

MARCH 2, 2022

C“Gaming the system” is a term that refers to the way people in organizations will, if allowed to, operate the corporate organization to. 2nd Mar 2022. By Nicholas Watkis Principal Consultant.

Gaming 52

Gaming 52

Customer Think

JANUARY 23, 2022

On January 18, 2022, Microsoft announced the intention to acquire Activision Blizzard with the vision of bringing the joy and community of gaming to everyone, for $95 per share, which equals a transaction value of $68.7 This is a bit more.

Gaming 63

Gaming Technology Technology 63

Customer Think

MAY 12, 2023

Whether it’s college football in January, the Super Bowl in February, the eponymous March Madness or the Masters Tournament in April, the first few months of the year are a time of pride and joy for many sports fans. Unfortunately, it’s also a favorite season for fraudsters. Forter data shows that online ticket sales for […]

Gaming 63

Gaming Sports Sales Technology 63

Doing CX Right

OCTOBER 10, 2022

The post Lessons From The Sports Industry to Level Up Your Game and Customer Service Performance appeared first on Doing CX Right.

Customer Service 59

Customer Service Sports Gaming CX 59

CX Network

FEBRUARY 21, 2023

Tune in to fine tune your strategy with CX Network’s round-up of the most original and educational CX podcasts

CX 105

CX Gaming Education 105

Customers That Stick

DECEMBER 3, 2019

As we close out the 2010’s, I thought it would be interesting to look back at the top three customer experience game changers of the past decade. So much has changed in the past 10 years, and truly, no decade prior to this one has been more important to the theory and practice of customer experience.

Customer Experience 103

Customer Experience Gaming Customer Service Retail 103

Aquire

SEPTEMBER 20, 2021

So, the question arises: is live chat beating chatbots in the customer service game? With chatbots, it’s a completely different game. The post Chatbot vs Live Chat: Which is Winning the Customer Service Game and Why? Get the guide. Before drawing any conclusions, let’s compare the two based on a few key factors.

Customer Service 98

Customer Service Gaming AI Customer Experience 98

Totango

FEBRUARY 22, 2021

What comes to mind when you think of the term “game changer”? Brady would go on to lead the Patriots to 17 division titles, 13 AFC Championship Games, nine Super Bowl appearances, and six Super Bowl wins before transferring to the Tampa Bay Buccaneers in 2020 and leading that team to win its first Super Bowl title since 2003.

Gaming 62

Gaming Hospitality Hospitality Start-ups 62

SixteenVentures

FEBRUARY 18, 2023

You know ChatGPT is powerful, but how is it actually useful to you in Customer Success on a daily basis? When it comes to AI like ChatGPT, everything starts with understanding Prompt Engineering. I like to remind people that AI will not replace you.

Gaming 62

Gaming AI Engineering Start-ups 62

Customer Think

SEPTEMBER 21, 2022

The News On September 14, 2022, Zendesk announced the release of its new customer sentiment and intent functionality: Intelligent Triage and Smart Assist. These new AI based solutions shall “enable businesses to triage customer support requests auto.

Customer Service 121

Customer Service Gaming AI Technology 121

Steven Van Belleghem

JULY 10, 2020

KBC bought the media rights of Belgian soccer games. A bank that buys the rights to broadcast soccer games via their mobile banking app. KBC wants to offer soccer fans that don’t have the time to watch full games a user friendly solution to follow their favorite team(s). A world of super apps. Cool service, right.

Gaming 91

Gaming Entertainment Customer Experience Start-ups 91

CX Network

NOVEMBER 11, 2021

Iain Langridge, product and customer leader at Amazon Games shares his top tips for successful digital transformation.

CX Transformation 59

CX Transformation CX Gaming 59

MyCustomer Experience

DECEMBER 7, 2022

In 2020, we saw rapid growth and transformation as businesses responded quickly to uncertainty and changes brought by the pandemic. 7th Dec 2022. By Peter Lorant COO EMEA.

CX 104

CX Gaming 104

Win the Customer

JUNE 23, 2015

The idea behind gamification is quite simple: by applying game mechanics to tasks or functions that typically have no entertainment value, you provide people with motivation to partake in these tasks. If […].

Customer Experience 122

Customer Experience Gaming Technology Technology 122

Heart of the Customer

DECEMBER 6, 2017

The post The Three Keys to a Game-Changing CX appeared first on Heart of the Customer. Improving on these three factors will ensure you are improving your customers’ outcomes, as well as your own. Effectiveness: Job #1 […].

CX 79

CX Gaming Customer Experience 79

Doing CX Right

OCTOBER 20, 2020

THE GAME CHANGER . The post How To Make “Voice of Customer” Your Game Changer appeared first on Doing CX Right. If you have a centralized survey team, who calls customers share recordings and notes with your sales teams so they can contact customers, rectify issues, and thank them, too. .

VOC 69

VOC Gaming VOE CX 69

Chip Bell

DECEMBER 11, 2018

Absent any skin in the game (like a commission, incentive, or a piece of the action), they focus on chores not outcomes; they check a box instead of championing the customer. Service is at its purist when you are willing to put skin in the game. The post Will You Put Skin in the Service Game? appeared first on Chip R.

Gaming 63

Gaming Retail Customer Service Customer Experience 63

ProProfs

MAY 27, 2015

Awesome news, game lovers! At ProProfs, we’ve got some enticing gaming delights for you to enjoy with friends and family. Here’s a small peak into some new games for you: Lever : It’s all about the balancing act as we get into the workings of Lever Physics. So come game lovers and get them!

Gaming 58

Gaming 58

Customer Think

SEPTEMBER 24, 2021

Since the start of the pandemic, content has flooded digital channels trying to gain the attention of self-reliant buyers. The noise is deafening. And much of the B2B content produced is leaving buyers cold.Edelman and LinkedIn recently released the 20.

B2B 103

B2B Gaming 103

Customer Experience Matrix

DECEMBER 30, 2021

Think Survivor meets Game of Thrones with a dash of Big Bang Theory. Connecting these dots reveals a clear picture: an industry that has stopped attracting new entrants but is now growing strongly on its own – with leading vendors stockpiling funds to compete against each other an elimination round where only a few can emerge as winners.

Gaming 86

Gaming Retail Customer Experience Hospitality 86