Orchestrating the Switch from AI Agents to Human Interaction – When and Why It Matters in CX
eglobalis
MARCH 18, 2025
[link] Optimizing AI Agent Experiences: Leading Providers, Gaps, and Human Support Strategies [link] B2B CX Strategy & Business Alignment [link] A bout escalation strategies and flows for advanced AI agents [link] When to Escalate from AI to Human Agents: Best Practices [link] 8 best practices for customer escalation management [link] Escalation (..)
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