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MSP Game Changers: Mastering the Soft Factors that Matter


We’re going to start this blog post with a heavy dose of nerdy: place yourself back to when you played your last Japanese roleplaying game or Dungeons and Dragons. Buckle up and discover the hidden "soft factors" that can make your MSP a true game changer. Here are some ways you can identify potential leadership qualities in your team.

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The Game-Changer: Why Omnichannel Comms is Critical for Gaming


In the fast-paced, high-stakes world of the gaming industry, the phrase “adapt or perish” couldn’t be more relevant. As player preferences evolve and competition intensifies, gaming companies must leverage every technological advantage at their disposal. Enter omnichannel communication.

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Imagine having to type a ticket using a gaming console – Interview with Tony Adams of Supercell

Adrian Swinscoe

Today’s interview is with Tony Adams, Product Manager at Supercell, the global gaming company based in Helsinki, Finland. Tony joins me today to talk about Player […] The post Imagine having to type a ticket using a gaming console – Interview with Tony Adams of Supercell first appeared on Adrian Swinscoe.

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Video Games versus Customer Service

Taylor Reach Group

There was a time where video games were purchased, played and completed with no reason to interact with their creators. Post-purchase interaction with the game developers or publisher was limited to a P.O. Gone are the days when you bought a game, took it home, played it until it was done and then moved on to something else.

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The Future of Customer Loyalty: Rewards, Retention, Appreciation, and More

Speaker: Jennifer Hileman - Director, Retail Data & Technology at Orium, and Zach Ettelman - Solutions Partner Team in North America at Talon.One

Elevate your retail game by unleashing the power of customer loyalty! The holidays are the perfect time to redefine and reimagine your retail strategy, as modern customers are being re-engaged through creative retention tactics.

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Time to Create your CX Squid Games

The DiJulius Group

By now you have either binge-watched or at the very least, heard of the new Netflix hit drama series called Squid Games. Hundreds of cash-strapped contestants accept an invitation to compete in children’s games for a big prize or risk a deadly outcome. While the stakes don’t have to be as high, we have found. Read Full Article.

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Elevate the VIP Experience: How to Maximize High Spenders in Gaming & Gambling 


In the vibrant universe of the gaming and online gambling industries, VIP players aren’t just valued customers; they’re akin to brand ambassadors. The Rise of AI-Assisted Communication Modern gaming companies are viewing support not just as a solution center, but as a cornerstone of the player experience.

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Reimagining CX: How to Implement Effective AI-Driven Transformations

Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster

💥 Enter conversational AI - an absolute game-changer (if done right) in redefining CX norms. As businesses strive for success in an increasingly digitized world, delivering an exceptional customer experience has become paramount.

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Community Predictions 2022

From gaming communities, Nonprofit Associations, and SaaS company communities, our experts are based in North America, Germany, Spain, and India. Check out the ten predictions we make for 2022 and prepare your community for the future. They have something in common though, and that’s a passion for all things community building.