Uniphore

JUNE 15, 2021

Dispute Gods Use account disputes to “game the system” for provisional credit. However, beneath this surface is a wellspring of actionable insights. Two-Faced Types Start out friendly but turn ugly when things don’t go smoothly. Tech Experts Can usually resolve their own concerns with minor assistance.

CX 162

CX Social Media Contact Center Actionable Insights 162

ClientSuccess

MAY 25, 2023

Engagement Insights The new Engagement Insights feature streamlines the customer engagement process by automatically summarizing customer success managers’ meeting and call notes, identifying crucial next steps, and discerning customer sentiment.

Net Promoter Score 81

Net Promoter Score AI Unstructured Data NPS 81

Hodusoft

SEPTEMBER 21, 2022

By tracking these metrics, a business can gain actionable insights on how to improve its outbound calling strategy. Best practices to level up your outbound game. Here’s a list of metrics outbound call centers must focus on to bring efficiency: Average handling time. Average call duration. List closure rate. Conversion rate.

CRM 96

CRM Actionable Insights Business Growth Sales 96

Execs In The Know

MARCH 13, 2023

Turo Is a Game-Changer in the Car Rental Industry Being customer obsessed is essential for a brand’s success. Offering a more cost-effective, flexible, and environmentally friendly alternative to traditional car rental services, Turo is a game-changer. Feedback is a driving element of customer experience,” said Weingardt.

Transportation 88

Transportation Non-Profits Sports Hospitality 88

Experience Investigators

FEBRUARY 20, 2024

This efficiency is crucial for capturing the full spectrum of customer emotions, intents, and sentiments, leading to actionable insights that drive our customer experience strategies forward. These predictive insights are game-changers, enabling us to act before a customer becomes a detractor.

Voice of the Customer 98

Voice of the Customer VOC AI Sentiment Analysis 98

Lumoa

OCTOBER 15, 2023

Swift Solutions: Tackling Issues Through Instant Feedback Analysis Imagine this scenario: Your team launches a product or service into the market, and then… the waiting game begins. Conclusion Okay, let’s wrap this up: Analyzing customer feedback in real time is a game-changer. That’s powerful stuff.

Customer Feedback 83

Customer Feedback Text Analytics Hospitality Hospitality 83

SurveySensum

JANUARY 1, 2024

It’s more than just numbers; it’s a game-changer in sparking motivation and engaging your team like never before. Empowerment through Actionable Insights Empowerment through Actionable Insights involves assigning ownership of improvement projects derived from VoC data to individuals based on their expertise.

VOC 52

VOC Social Media Actionable Insights Customer Satisfaction 52

SurveySensum

SEPTEMBER 14, 2023

5) UserVoice Real-Time Feedback User Activity Insights Session Replays Free trial available Starts at $699/mo annual agreement 4.5 (5) 5) Mopinion Comprehensive Feedback User-Centric Insights Versatile Survey Campaigns Free trial available Starts at € 259 per month 4.1 (5) Your next click could be a game-changer for your app!

Social Media 52

Social Media Sentiment Analysis Start-ups Actionable Insights 52

Zendesk

SEPTEMBER 21, 2023

Get ready to level up your support game like never before. Convosense.ai (Support) is an AI-powered conversation analytics platform that integrates with Zendesk to provide robust analytics, sentiment analysis, and actionable insights. Once installed, the app adds a convenient “Refine” button to the text editor.

Hospitality 52

Hospitality Hospitality Sentiment Analysis AI 52

SurveySensum

NOVEMBER 10, 2023

Using an efficient website feedback tool is a game-changer for online businesses. The Text Analytics software enables users to get actionable insights from open-ended feedback. It is designed to help businesses gain actionable insights from customer feedback data. So, what’s the solution here? → per month.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

Qualtrics

JULY 29, 2021

This data exists at such a scale that, without Clarabridge, companies might never discover and analyze it in a way that provides meaningful, actionable insights that drive business outcomes. This is an absolute game-changer for Experience Management, the category we created and continue to lead.

Omnichannel 49

Omnichannel Unstructured Data Actionable Insights Innovation 49

Zendesk

AUGUST 2, 2021

To see this play out, consider a game store that sells video games, board games, and yard games. By tracking sales per product, the store manager can see how each type of game is selling. Video games normally have a higher price point, so the store may sell fewer yet make more off each sale. Ease of use.

Sales 98

Sales Gaming Predictive Analytics Actionable Insights 98

SurveySensum

NOVEMBER 30, 2023

Fintech companies that make a real effort to up their customer experience game and boost their NPS scores are setting the stage for solid and long-lasting connections with their customers. Using these links, I have customized survey questions based on individual user interactions and behaviors, yielding more specific and actionable insights.

NPS 52

NPS Close the Loop Customer Satisfaction Actionable Insights 52

Zonka Feedback

DECEMBER 26, 2023

In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. These innovative technologies are reshaping the way we gather and interpret information, providing unprecedented insights and efficiency. Forget clunky forms and generic questions.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

SurveySensum

FEBRUARY 23, 2020

Without further ado, let’s dig into the most common mistakes that could be hurting your customer experience right now and impairing your CX game. One easy way to improve your customer experience is by asking them what they think about your business, and transforming what they have to say into actionable insights so that you can act on it.

Customer Experience 52

Customer Experience Omnichannel Customer Feedback Actionable Insights 52

SurveySensum

DECEMBER 14, 2023

NPS is Not a Good Predictor of Growth or Customer Behavior NPS Only Shows a Single Dimension of Loyalty NPS Tends to Skew to the Extremes NPS Doesn’t Tell You What You Need to Fix NPS Doesn’t Tell You What is Popular NPS Doesn’t Take Consumer Demographics Into Account Gaming the NPS Score So, How Should You Measure Customer Experience? –

NPS 52

NPS Customer Experience Customer Satisfaction Actionable Insights 52

Lumoa

FEBRUARY 14, 2024

Provide valuable insight into customer journeys by mapping each customer interaction Eliminate the possibility of human error impacting a customer’s interaction with the company. Embrace Technology It might seem counterintuitive to champion technology as a game-changer for CX since having a human touch plays such a big part.

Customer Experience 83

Customer Experience ML Social Media CX 83

DMG Consulting

MARCH 10, 2023

These solutions should provide actionable insights that improve CX, increase first-contact resolution (FCR), reduce customer holds and transfers, provide timely feedback to agents, eliminate subjectivity in the QM process, and enhance agent engagement. Gamification.

Contact Center 48

Contact Center Artificial Intelligence Actionable Insights CX 48

DMG Consulting

SEPTEMBER 29, 2022

The uses of IA are growing enterprise wide as the current generation of IA solutions is effective at capturing, identifying, and delivering actionable insights into the customer and employee experience. Real-time solutions are game-changers for improving performance,” said Donna Fluss, President of DMG Consulting.

Contact Center 48

Contact Center Text Analytics Outlook Actionable Insights 48

Zendesk

APRIL 24, 2023

When you put Zendesk automations into practice and utilize them in real-time, it is game-changing. When you put Zendesk automations into practice and utilize them in real-time, it is game-changing. That’s how we move mountains.” That’s how we move mountains,” says Zachary Seay-Klatt, Systems Administrator at Workrise.

AI 52

AI Legal Gaming Actionable Insights 52

SurveySensum

JANUARY 9, 2024

It Encourages Gaming the Score Under pressure to maintain or improve scores, agents may manipulate customer feedback , pushing customers to provide higher ratings even if their experiences don’t warrant it. The tool also comes with CX experts who provide end-to-end support to ensure that your CX program is a success.

VOC 52

VOC Scorecard Construction Customer Satisfaction 52

Hodusoft

OCTOBER 14, 2022

These reports offer actionable insights to improve the performance of your call center as well as the customer experience. Some more features that make contact center software a game changer. Data analytics analyzes essential metrics such as average speed of answering, first resolution rate, customer satisfaction rating, etc.,

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

Execs In The Know

OCTOBER 27, 2021

Analytic tools can help accomplish this, turning program data into actionable insights. Although Williams-Sonoma has upped its digital game, the company is not afraid to revisit the tried and true if it makes sense. You have the data, so it’s time to put it to work. Don’t Shy Away from Traditional Solutions.

Contact Center 52

Contact Center Actionable Insights NPS Retail 52

SugarCRM

MARCH 10, 2021

The Power of SugarPredict: Actionable Insight . It’s uniquely capable to provide everyone access to AI insights in their respective roles. To identify insights that are actionable, using goal-specific AI models based on the data within your system, and augmented with secure third-party data. .

AI 49

AI Artificial Intelligence Actionable Insights Construction 49

SurveySensum

AUGUST 1, 2023

Building Lasting Connections: The Power of Customer Loyalty in Retail In today’s fast-paced and crazy competitive retail world, customer loyalty is like the secret sauce for staying ahead of the game. Seriously, it’s a game-changer! Identify areas of improvement and potential pain points that customers may be experiencing.

Customer Loyalty 52

Customer Loyalty Retail Social Media Touchpoint 52

SurveySensum

MARCH 12, 2024

Impact: Enhances the quality of collected data, providing more actionable insights. Strategic Insights: Benefit: Allows for strategic questioning based on respondent behavior or characteristics. Impact: Provides deeper insights into specific areas of interest, helping researchers make informed decisions.

Start-ups 52

Start-ups Actionable Insights Retail Gaming 52

SurveySensum

SEPTEMBER 12, 2023

To show appreciation for users’ help in identifying and addressing these issues, the game rewards users with in-game currency or other bonuses. Step 5: Analyze Data Effectively After collecting survey responses, it’s crucial to analyze the data effectively to drive actionable insights.

Non-Profits 52

Non-Profits Touchpoint Customer Feedback Actionable Insights 52

SurveySensum

NOVEMBER 13, 2023

Now, you might be wondering, ‘How can I amp up my mobile CX game?’ Apart from survey creation, this tool has AI-powered text analytics software that helps you derive actionable insights from open-ended feedback with no manual coding. It’s like having a magic wand to streamline your feedback process.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

CX Journey

MARCH 17, 2015

I joined Bob, along with Jeanne Bliss, in the first webinar to discuss Creating Actionable Insight from a Customer Listening Engine. Jeanne talked about the role of the Chief Customer Officer, while I ran through my Six Steps to Turn VoC into Action. I think when you start doing that, you start disrespecting the game.

VOC 77

VOC Gaming Start-ups Actionable Insights 77

SurveySensum

JULY 25, 2023

So, before you hit that send button, make sure you do customer segmentation to ensure that your B2B survey reaches the right individuals, giving you meaningful responses and actionable insights. By capturing feedback when it mattered most, they achieved higher response rates and gained valuable insights.

B2B 52

B2B Text Analytics Customer Survey Customer Satisfaction 52

SurveySensum

NOVEMBER 15, 2023

This product feedback loop has proven to be a game-changer, enabling Uber to promptly address issues, maintain service quality, and continually enhance the overall experience for all users. Key Takeaways Here are some key takeaways and actionable insights that will help you tailor product feedback programs for your business.

Transportation 52

Transportation Customer Satisfaction Customer Survey Customer Feedback 52

SugarCRM

SEPTEMBER 22, 2022

A shared customer relationship management ( CRM ) data platform and business intelligence system fuels the actionable insights that sales, marketing, and service teams need to act decisively at every critical touchpoint throughout the customer journey. Step 5: Level Up Your CX Game with More Quality Sales and Lead Generation.

Artificial Intelligence 26

Artificial Intelligence Customer Experience CRM Actionable Insights 26

SurveySensum

MARCH 28, 2024

Leveraging productivity techniques is like unlocking a new level in the game of academia, where better time management equals more moments for relaxation and less academic stress. It’s a game-changer. ” Tailor your requests for feedback so you garner actionable insights that can directly influence your study habits.

Construction 52

Construction Gaming Education Start-ups 52

PeopleMetrics

OCTOBER 25, 2017

Draw new actionable insights at scale. Warm ups are over, it’s game time. The more customer-facing employees with access to a real-time view of customer feedback, the more awareness, focus, and unity there is around your company’s CX mission and goals. The most democratized CEM programs are usually also the most successful.

CEM 122

CEM Customer Experience VOC Scorecard 122

Intercom, Inc.

DECEMBER 8, 2020

Effective reporting contextualizes customer behavior and feedback, so you can glean actionable insights from data to provide a more positive customer experience. But you need time to do this valuable analysis; without time, you can’t collaborate with relevant teams to glean insights from help desk metrics and customer behaviors.

Customer Satisfaction 211

Customer Satisfaction Customer Expectations Machine Learning Start-ups 211

SurveySensum

NOVEMBER 2, 2023

To stay ahead, use a robust customer feedback platform to gather insights from various interactions, such as delivery experience, product usage, support queries, and website visits. These insights empower you to enhance customer experience, boost satisfaction, and foster loyalty. But is customer feedback really a game-changer?

Customer Feedback 52

Customer Feedback Social Media Net Promoter Score Customer Survey 52

Hodusoft

NOVEMBER 29, 2022

Call center automation software has indeed been a game-changer in the sphere of customer service. Analytics & reporting Manually analyzing call center data to drive actionable insights is a nightmare for businesses. It also decreases the call abandonment rate and enhances the overall customer service experience.

Data Entry 52

Data Entry CRM Business Operations Compliance 52