Customer Think

AUGUST 17, 2024

Approval process automation has revolutionized the way businesses operate, offering streamlined workflows, faster decision-making, and improved efficiency. However, while the benefits of automating approval processes are numerous, many organizations fall into common traps that hinder the full potential of these systems.

Business Operations 59

Business Operations Technology Technology 59

Customer Think

JULY 27, 2024

In today’s digital landscape, where data services are the backbone of business operations, the quality of customer support can make or break a company’s reputation and success.

Gaming 59

Gaming Business Operations 59

Customer Think

JUNE 18, 2024

In today’s digital landscape, there is a plethora of data involved in all aspects of business operations, but without a strategic roadmap, it can become misinterpreted or misplaced.

Business Operations 64

Business Operations Technology Technology 64

Customer Think

JUNE 14, 2024

In recent years, a transformative wave has been sweeping through the financial industry, reshaping landscapes and redefining traditional business strategies. As C-Suites and decision-makers, understanding this […]

Finance 64

Finance Innovation Business Operations 64

The DiJulius Group

AUGUST 21, 2024

Discover how AI is reshaping customer support and transforming business operations with Eric Vermillion, CEO of Helpshift. By automating tedious tasks.

AI 52

AI Contact Center Gaming Business Operations 52

Zonka Feedback

OCTOBER 4, 2021

The past year changed the way businesses operate. From being a niche decision to become an inevitable choice to ensure business continuity, Organizations across all industry verticals adopted remote working.

Business Operations 139

Business Operations 139

Customer Think

AUGUST 13, 2021

From financial services to healthcare to retail, gaming, media and entertainment — and anything and everything in between — organizations have been forced to adapt as many normal business operations were suspended due to […].

Entertainment 120

Entertainment Healthcare Retail Gaming 120

Uniphore

APRIL 22, 2020

It’s fair to say COVID-19 has changed the way businesses operate. Compare everyday life today with your daily concerns from a month ago. The difference is pretty stark. Like everyone else, call centers have been reeling from the aftermath of the coronavirus.

Contact Center 130

Contact Center AI Business Operations 130

Customer Think

DECEMBER 19, 2021

Current processes are constantly being improved, and the recent pandemic changed the way many businesses operate. Image Source Customer service is forever evolving. Curbside pick-up isn’t a new idea, but it has certainly increased in popularity. This is because it provides a safe, contact-free collection system.

Business Operations 110

Business Operations Customer Service Technology Technology 110

Zonka Feedback

NOVEMBER 8, 2023

In today's fast-paced, data-driven world, making business decisions based on gut feelings or guesswork can be compared to flying blind. Whether you're conducting market research, analyzing consumer behavior, or seeking to optimize your internal business operations, the fundamental bedrock of sound decision-making is rooted in data.

Business Operations 59

Business Operations 59

Help Scout

APRIL 30, 2024

Unlock the potential of your customer service with analytics, and explore data-driven strategies to improve your business operations. Read the full article

Customer Service 45

Customer Service Business Operations 45

Hodusoft

SEPTEMBER 16, 2022

Therefore, automatic provisioning makes the process faster and easier, adding to the convenience of your business operations. Therefore, businesses can enjoy a more secured IP PBX system with automatic IP provisioning phones. . Improves business operation visibility. How does auto provisioning IP Phones work?

Business Operations 98

Business Operations Omnichannel Engineering Sales 98

Customer Think

MARCH 27, 2023

Contact centers are an essential component of modern business operations, providing customer support, technical assistance, and other services.

Contact Center 75

Contact Center Technology Technology Business Operations 75

Lumoa

JANUARY 8, 2019

Drive your business-to-business operations to customer success and advocacy. Understand the influence of customer feedback on B2B operations. Find out what are 5 leading trends in B2B customer experience management in 2019. RSS generated with FetchRss )

Customer Experience Management 145

Customer Experience Management B2B Customer Experience Business Operations 145

Customer Think

APRIL 16, 2023

Content Management Systems (CMS) have become an essential part of digital business operations in recent years. A CMS enables businesses to create, manage, and publish digital content without requiring extensive technical knowledge or web development expertise.

Business Operations 64

Business Operations Technology Technology 64

Customer Think

JANUARY 23, 2023

Are you facing challenges in your business operations? Before you have any second thoughts about your business, we want you to consider the following statistics. Are you an eCommerce retailer? Are you unable to serve the changing customer needs? – Revenue in the eCommerce market is projected to reach US$4.48tn in 2023.

Retail 64

Retail Business Operations Omnichannel Technology 64

Intercom, Inc.

APRIL 26, 2022

Prior to that, Eileen was President of Time Magazine, President of Time Interactive and General Manager of Fortune. The magic of Intercom’s technology is that it makes the internet feel human, which is a compelling value proposition at this stage of the digital evolution.

Healthcare 118

Healthcare AI Business Operations Technology 118

C3Centricity

SEPTEMBER 17, 2024

A customer-first strategy in CPG involves prioritizing consumer needs and experiences across all business operations, from product development to marketing and customer service. Here are the ten most important questions that CPG leaders should ask when adopting a consumer-first strategy and culture in their organization.

E-commerce 62

E-commerce Gambling Social Media AI 62

Hodusoft

SEPTEMBER 14, 2022

Multi-tenant PBX software has come up as a reliable business communication tool for companies that have multiple branches spread over different geographical locations. It helps in leveling up business operations to boost revenue. In this blog, we will discuss 7 ways how multi-tenant software adds value to your business.

Business Operations 96

Business Operations Contact Center Customer Satisfaction Omnichannel 96

Zonka Feedback

FEBRUARY 1, 2023

In the business world, data is king. The ability to collect, analyze, and interpret data is critical to make informed decisions that can improve business operations and, ultimately, the bottom line.

Business Operations 52

Business Operations 52

C3Centricity

SEPTEMBER 3, 2024

Known for its environmental activism and durable products, Patagonia directly aligns its business operations with customer values. As a result, Allbirds has grown exponentially by delivering products that align with customer desires for both comfort and sustainability. Patagonia is another company that excels in customer-centricity.

Artificial Intelligence 62

Artificial Intelligence Predictive Analytics AI Customer Feedback 62

Uniphore

AUGUST 9, 2018

Especially as emerging technologies have begun threatening long-established companies in verticals such as retail, insurance, banking, government and more, the push for automation is now more critical than ever when it comes to optimizing front-end business processes to meet growing consumer expectations. Read More.

Government 133

Government Retail Business Operations Technology 133

cxservice360

JANUARY 12, 2023

Implementing an Enterprise Resource Planning (ERP) system for your business can be one of the most important investments you make. An ERP system consolidates all the data, applications, and processes that are necessary for your business operations into one unified system. Here, we discuss.

Business Operations 52

Business Operations Customer Service Customer Experience 52

CallCare

JULY 9, 2024

Evaluating the impact of these threats on business operations is needed for prioritising risks based on their likelihood and potential damage. Make sure the disaster recovery plan changes with technological advancements and changes in business operations.

E-commerce 52

E-commerce Business Operations Technology Technology 52

SurveySensum

SEPTEMBER 20, 2024

Benefits of Integrating HubSpot with NPS Tools Integrating HubSpot with NPS tools offers several benefits that can enhance your understanding of customer feedback and improve your business operations. Here’s how it helps: 1. This means that every piece of feedback collected through NPS surveys is directly imported into HubSpot.

NPS 52

NPS Net Promoter Score Actionable Insights CRM 52

cxservice360

AUGUST 1, 2023

In the digital age, digitization has revolutionized numerous sectors, reshaping how businesses operate and impacting people’s daily lives. The transformative power of digitalization has facilitated The post 5 Vital Sectors Transformed by the Power of Digitization appeared first on CXService360.

Business Operations 40

Business Operations Customer Service 40

Hodusoft

MAY 26, 2022

Khambhati added, “In this competitive business environment, operational efficiency and productivity are the two most important goals to deliver exceptional customer experience. HoduSoft products drive business growth by enriching the following aspects of the business.

Business Operations 98

Business Operations Contact Center Actionable Insights Innovation 98

Zendesk

DECEMBER 15, 2021

She has extensive experience in strategic planning, business operations, and employee-centric process re-architecture. “Andee is a passionate and engaged leader who can take complex issues and apply solutions that can be easily understood and clearly communicated across a global organization,” said CEO Mikkel Svane.

Business Operations 98

Business Operations 98

Totango

DECEMBER 20, 2023

Mid-market business leader in computer & network security Why customer success leaders love Totango Effective cross-functional collaboration is a defining attribute of any rising customer success team and another reason our users recognize Totango as a software leader.

Business Operations 111

Business Operations Customer Satisfaction Sales Customer Service 111

Futurelab

DECEMBER 27, 2023

Emphasize the potential positive impact on business growth when bridging the gap between research and action by showcasing the ROI of individual customer initiatives. Understand the operations: Dedicate time to gain a comprehensive understanding of the entire business operation, extending beyond research responsibilities.

Customer Experience 157

Customer Experience CX Start-ups Actionable Insights 157

Execs In The Know

APRIL 10, 2024

With markets evolving at an unprecedented pace, the article highlights the paramount importance of feedback as the cornerstone of customer-centricity—a philosophy that places customers at the heart of business operations and strategies.

Customer Feedback 52

Customer Feedback Innovation Artificial Intelligence Social Media 52

ECXO

MARCH 5, 2024

Digital transformation isn’t just about integrating digital technology into all areas of a business. It’s about creating a shift in how businesses operate and deliver value to customers. In the context of digital transformation, Design Thinking plays a pivotal role.

Innovation 294

Innovation Gaming Customer Satisfaction Start-ups 294

Execs In The Know

SEPTEMBER 14, 2022

Robotic Process Automation (RPA) has revolutionized the way businesses operate. This progressive technology allows virtual employees, also known as “bots,” to automate many of the routine tasks that humans regularly perform. .

Artificial Intelligence 98

Artificial Intelligence Machine Learning Technology Technology 98

ECXO

MAY 14, 2024

Transparency and Honesty: Maintaining transparent business practices, including clear communication with customers and stakeholders about product sourcing, business operations, and corporate governance. This includes advocating for labor rights and fighting against child labor and exploitation.

B2C 156

B2C B2B Artificial Intelligence Non-Profits 156

Fonolo

FEBRUARY 22, 2022

Isn’t it easy enough to hire more agents at a limited cost to business operations? Leveraging your hard data to better your business operations is your best way forward. But why does call center attrition matter? Call center attrition is useless without nuance.

Contact Center 87

Contact Center Business Operations Start-ups Technology 87

CallCare

MAY 14, 2024

In modern business operations, outsourcing business services refers to the strategic practice of delegating specific business functions or processes to external service providers. Employees who perform day-to-day tasks can provide valuable insights into operational challenges and suggest practical improvements.

Business Services 52

Business Services Legal Compliance Innovation 52

Futurelab

MAY 23, 2024

The reason is that getting customer data and creating business insight based on require two different types of people. A researcher should deliver unbiased data, but a business operative should be biased towards the business. VoC manager should therefore be able tocreate a bridge between these two.

VOC 31

VOC B2B Voice of the Customer Business Operations 31