CX Network

JULY 24, 2023

The UK’s new Consumer Duty applies to banks, insurers and even some entertainment services – and it has the potential to re-write the rules around CX in multiple markets. Tony Crane explains.

Entertainment 96

Entertainment CX 96

The DiJulius Group

SEPTEMBER 20, 2023

This episode of The Customer Service Revolution invites you to a fascinating conversation with Bronkar Lee, whose journey from an overweight kid to a high-profile entertainer, performer, and motivational speaker is inspirational. Bronkar’s unique blend of music and circus entertainment, which has earned him.

Entertainment 64

Entertainment Customer Service 64

Experience Investigators

APRIL 30, 2024

Let’s embark on an insightful exploration of CX in the live entertainment industry. Get ready to discover how to stand out in a sea of entertainment options and ensure that your customers are embarking on an experience that resonates with your brand’s unique story even before the moment tickets are purchased.

Entertainment 52

Entertainment Customer Journey Map Touchpoint CX 52

Callminer

JULY 5, 2017

We’ve put together this list of 50 top marketing and analytics podcasts to make the search a bit less painful for you.

Entertainment 182

Entertainment 182

Customer Think

NOVEMBER 10, 2022

Most people think of storytelling as a way to entertain or engage an audience. But did you know that storytelling can also be used in customer service? After all, people no longer respond to canned responses or scripted interactions. They want to see real people interacting with them, and they want helping solving their problems […].

Customer Service 105

Customer Service Entertainment 105

Help Scout

AUGUST 22, 2023

Brighten up your day and entertain your team with these 28 funny customer service quotes that are sure to make you laugh out loud. Read the full article

Customer Service 80

Customer Service Entertainment 80

Intercom, Inc.

DECEMBER 17, 2020

Whether it’s recreating the small talk in the recruiting process, onboarding through a screen, or entertaining the masses without defaulting to a Zoom quiz, it’s been a year of shared challenges, so here’s what we can learn from the folks who who have steadied the course.

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E-commerce Entertainment 210

Customer Think

AUGUST 13, 2021

From financial services to healthcare to retail, gaming, media and entertainment — and anything and everything in between — organizations have been forced to adapt as many normal business operations were suspended due to […].

Entertainment 120

Entertainment Healthcare Retail Gaming 120

Customer Think

DECEMBER 28, 2021

A COVID-19 study indicated that even more people opted for older shows for entertainment […]. Let’s not even get into the world of anime; it’s almost like all the shows we loved as kids are finding their way back into the spotlight.

Entertainment 111

Entertainment 111

Steven Van Belleghem

MARCH 28, 2022

When you think about Mark Zuckerberg’s vision of the metaverse and all the opportunities that he sees there, it’s very clear that the next step will be convenience plus entertainment. Think about all the new forms of entertainment that will grow out of this intersection. Think about all the new ways of holding business meetings.

Entertainment 104

Entertainment CX Technology Technology 104

Customer Think

APRIL 22, 2021

Yes, OTT platforms saw tremendous growth, and they became a major source of entertainment for users. One of the industries that benefitted from the COVID-19 pandemic is the OTT industry (Over-The-Top). As per Statista, OTT media revenue is predicted to reach over 167 billion U.S. dollars by 2025, more than twice the 83.3

Entertainment 116

Entertainment Technology Technology 116

Beyond Philosophy

JANUARY 19, 2022

While they have to this point largely been dominated by games and entertainment, these immersive technologies are poised to change how people interact with brands’ products and services in more everyday ways. Immersive experiences are part of the metaverse, leveraging the power of augmented reality (AR) and VR.

Entertainment 78

Entertainment Social Media Management Consulting Touchpoint 78

ProProfs

JULY 3, 2020

During these trying times, an easy way to keep ourselves entertained and educated is just a click away. Whether it is about taking a fun quiz to kill some time or learning about a specific topic, quizzes are a great source of knowledge and entertainment. . Entertainment Quizzes. Cinema & Entertainment- Interactive Quiz.

Entertainment 99

Entertainment Sports Social Media Finance 99

Steven Van Belleghem

JANUARY 3, 2021

They describe entertainment as a basic human need, which feels extra relevant in these pandemic and lockdown-filled times: Entertainment, like friendship, is a fundamental human need; it changes how we feel and gives us common ground. We want to entertain the world. Know what you sell. Happy employees beget happy customers.

Entertainment 104

Entertainment Customer Experience Innovation Start-ups 104

Conversation Agent

OCTOBER 21, 2022

Ridicule may be entertaining, but it's rarely productive. Perhaps cucumber on pizza (must be a British thing) can paper over the Government's embarrassment for the ridiculous twists and turns of the last few days. But the resignation of a Prime Minister is an opportunity for introspection.

Entertainment 84

Entertainment Government 84

NGDATA

NOVEMBER 1, 2023

Between work, shopping and entertainment, we're online several times a day (and an increasing number of us are online "almost constantly," according to Pew Research). It's the digital age. So why am I, a digital marketer, talking about traditional marketing? Because we still operate in the physical world.

Entertainment 52

Entertainment 52

NGDATA

NOVEMBER 1, 2023

Between work, shopping and entertainment, we're online several times a day (and an increasing number of us are online "almost constantly," according to Pew Research). It's the digital age. So why am I, a digital marketer, talking about traditional marketing? Because we still operate in the physical world.

Entertainment 52

Entertainment 52

NGDATA

OCTOBER 25, 2023

Between work, shopping and entertainment, we're online several times a day (and an increasing number of us are online "almost constantly," according to Pew Research). It's the digital age. So why am I, a digital marketer, talking about traditional marketing? Because we still operate in the physical world.

Entertainment 52

Entertainment 52

NGDATA

NOVEMBER 1, 2023

Between work, shopping and entertainment, we're online several times a day (and an increasing number of us are online "almost constantly," according to Pew Research). It's the digital age. So why am I, a digital marketer, talking about traditional marketing? Because we still operate in the physical world.

Artificial Intelligence 52

Artificial Intelligence Entertainment 52

Doing CX Right

APRIL 22, 2023

Britanny Hokak, author and entrepreneur, and Stacy Sherman reveal 5 tactics to create brand advocates and raving fans based on working with reputable customer-centric companies and famous entertainers. The post 5 Essential Elements of Creating Loyal Advocates and Raving Fans appeared first on Doing CX Right.

Entertainment 59

Entertainment CX Customer Retention Customer Loyalty 59

Customer Think

FEBRUARY 16, 2023

The surge in reels, memes and TikTok has only furthered the desire for quick, eye-catching content to inform, entertain and guide people. We’re living in a world dominated by the visual medium. It’s how the eCommerce landscape functions.

Entertainment 64

Entertainment Customer Experience 64

Customer Think

JULY 27, 2023

Introduction: The metaverse’s rapid rise has presented an exciting new frontier for innovation, collaboration, and entertainment. However, as this digital realm expands, so do the legal challenges it poses, particularly concerning intellectual property rights.

Legal 52

Legal Entertainment Innovation Technology 52

Customer Think

FEBRUARY 16, 2023

How Aligning Your Customer to the Hero’s Journey Will Create Content That Results in Happy Endings For centuries, storytellers the world over have used fictional tales not only to entertain, but to teach.

Entertainment 59

Entertainment 59

Steven Van Belleghem

OCTOBER 15, 2023

While the parks and experiences division – which includes cruises, live entertainment and theme parks – made up 34% ($29B) of revenue and 66% ($8B) of the operating profit. But they will also route a mini parade, or send characters to busy locations to entertain the crowds while they wait.

Entertainment 67

Entertainment Non-Profits CX Gaming 67

Zendesk

APRIL 26, 2023

When Chris Ebeling co-founded Virtually Human in 2018, Blockchain technology was coming into its own and digital entertainment was entering its immersive era. Ebeling joined the Sit Down Startup podcast to talk about uncharted waters in entrepreneurship, entertainment, investment, and more. But first, the horses. million races run.

Entertainment 52

Entertainment Gaming Technology Technology 52

Customer Think

NOVEMBER 10, 2021

Some of them help us, some of them entertain us while some of them connect us to other people. Mobile apps have significantly changed our lives and if the quality of life has become better or degraded – that’s a debate for another day. Mobile app development services have emerged for various purposes. The quality […].

Entertainment 78

Entertainment Technology Technology 78

C3Centricity

MARCH 12, 2024

It’s about creating content that solves problems, educates, and entertains your target audience, thereby building trust and establishing your brand as an authority in your field. The Power of Content Marketing to Attract High-Quality Traffic Content marketing is another vital strategy for driving high-quality traffic.

Entertainment 90

Entertainment Engineering Education Customer Satisfaction 90

Callminer

SEPTEMBER 1, 2020

While it may not have been our typical, in-person experience filled with cocktail hours and outdoor activities, there was no shortage of entertainment and powerful and engaging insight from the customer experience (CX) and contact center industry’s most influential leaders, and hands-on practitioners. The great online kick-off.

VOE 182

VOE Artificial Intelligence Contact Center Entertainment 182

CX Network

JANUARY 26, 2023

Delta Airlines CEO shares the airline’s latest CX innovations including free Wi-Fi and interactive and engaging in-flight entertainment

Entertainment 52

Entertainment CX Innovation 52

Intercom, Inc.

JULY 11, 2018

Maybe your customers want to be entertained, or spend more time with their friends, or understand what projects teammates are working on, or maybe they want to project growth for their business. A strong understanding of the outcome customers want , and how they currently get it, is essential for you to succeed in product development.

Entertainment 205

Entertainment Start-ups Engineering Technology 205

Experience Investigators

NOVEMBER 28, 2023

Listen in as they discuss its impact on industries like entertainment and dining and how businesses can adapt to lure customers back into physical spaces. They uncover the mysteries of the “hermit consumer” – a seismic $600 billion shift in consumer behavior brought about by the pandemic.

CX 52

CX Entertainment Touchpoint Customer Satisfaction 52

Customer Think

OCTOBER 18, 2021

No longer are consumers watching news, entertainment, and sports over a limited number of channels at specifically scheduled times of the day. The cable industry is at a crossroads.

Entertainment 64

Entertainment Sports Technology Technology 64

Customer Think

AUGUST 10, 2023

From entertainment and shopping to productivity and communication, there’s an app for almost everything nowadays. Mobile apps have become an indispensable part of our daily lives. However, not all mobile app ideas succeed in this highly competitive marketplace.

Entertainment 52

Entertainment Technology Technology 52

Inside Customer Service

JULY 28, 2022

One recent story involved rallying the team to entertain fans even when the game itself was rained out. He frequently shares examples on LinkedIn of doing just that: solving problems by using the club’s customer service vision (and other principles) as a guide. Conclusion The best leaders talk about customer service a lot.

Customer Service 147

Customer Service Entertainment Gaming Start-ups 147

Zonka Feedback

MAY 30, 2022

A Museum visit is a source of entertainment as well as a mode of getting more knowledge for the visitors. People who like to visit museums usually want to explore different museums in various places, but they revisit those museums that are able to provide a thrilling and memorable experience to them.

Entertainment 52

Entertainment 52

Customer Think

JULY 13, 2021

During that severe time, mobile gaming emerged as an effective means of entertainment and time killer. Mobile game development is witnessing growth since the evolution of smartphones. This growth became more evident during the period of the Covid-19 outbreak. If […].

Gaming 64

Gaming Entertainment Technology Technology 64

Execs In The Know

JANUARY 31, 2024

Prepare for a night filled with lively music, dancing, captivating entertainment, and various special experiences. Join us for a night to remember, where you can mingle with our renowned special guest, and enjoy a toast to new connections.

Entertainment 111

Entertainment Start-ups CX Innovation 111