SMALL IS BEAUTIFUL
Futurelab
FEBRUARY 7, 2025
#NoBullshitCX #20yearsFuturelab Nobody is too small for CX. Sometimes when I talk to clients, they say things like We are too small to do Customer Experience. CX is somehow believed to be something for the big names. Nothing can be further from the truth. I need to remind them all the time that the most customer-centric businesses are often small market stalls, hole-in-the-wall venues, little bars on beaches, and tiny corner shops.
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