Adrian Swinscoe
JANUARY 30, 2023
How businesses can meet the demands of digital-savvy customers and push the boundaries of CX This is a guest post by Laura Bassett, Vice President, Product […] The post Turning the unamazing into the amazing first appeared on Adrian Swinscoe
Customer Think
JANUARY 30, 2023
“Do more with less” may be more prevalent this year as some tech firms and many others trim their customer experience teams, programs, and the experience itself. But maybe this is the wrong path! Perhaps your customer experience management is on a misguided trajectory.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Bill Quiseng
JANUARY 25, 2023
In retail customer service, your people are NOT your most important assets. In the book Good to Great, Jim Collins writes that “People are not your most important asset. The right people are.”
Lumoa
JANUARY 27, 2023
Civil rights activist Maya Angelou once said that people will forget what you said or did but will always remember how you made them feel. This is especially true when it comes to serving your customers.
Advertisement
The Northridge Group’s State of Customer Experience 2023 research report reveals a surge in preference for online agent chat versus phone amongst 18-35-year-olds—the first time online chat has eclipsed phone! Download the new report for more CX insights.
Customer Think
JANUARY 26, 2023
Contact center leaders, your time is now. Customer service and customer experience analysts and thought leaders are suggesting that the contact center is “the next big tech frontier.” Investment in the contact center is increasingly—finally.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Adrian Swinscoe
JANUARY 26, 2023
Today’s interview is with Richard Hammond, co-founder and CEO of Uncrowd, the innovative enterprise SaaS experience analytics platform that helps organisations grow market share by revealing […] The post What the heck is Relative Attractiveness and why it matters? Interview with Richard Hammond of Uncrowd first appeared on Adrian Swinscoe
Bill Quiseng
JANUARY 26, 2023
In hospitality, your people are NOT your most important assets. In the book Good to Great, Jim Collins writes that “People are not your most important asset. The right people are.”
The DiJulius Group
JANUARY 25, 2023
On this episode of The Customer Service Revolution, Chief Revolution Officer John DiJulius of The DiJulius Group talks with Jason Reid. Jason is a serial entrepreneur, author, ironman athlete, and, most of all, a great family man.
Qmatic
JANUARY 25, 2023
Running a lab can be overwhelming. From checking in patients, collecting specimens, running analyses, and relaying results to patients and providers, it is easy to lose sight of a critical component - the overall patient experience. Patient Journey
.png)
Beyond Philosophy
JANUARY 28, 2023
If you have customer segments that read like the drink sizes on a fast-food menu, then this podcast is one you really need. The fact is many organizations get customer segmentation wrong. So, we came up with some critical questions that can get it back on track.
Myra Golden Media
JANUARY 26, 2023
Those with strong emotional intelligence deliver bad news confidently, control calls easily, and prevent escalation. This is why I teach empathy, connection, and listening. Meet with me for a 45-minute discussion on how to coach your team to be more effective with soft skills.
Doing CX Right
JANUARY 29, 2023
Anthony Coppedge, IBM's Global Digital Sales leader, shares practical ways to establish clear, measurable objectives and track progress. It entails "stopping the stupid" and eliminating unnecessary work to focus on high-impact tasks that improve customer experience and profitability.
Customer Think
JANUARY 27, 2023
As the world moves ever closer to a future in which artificial intelligence (AI) plays a more significant role, contact centers are at the forefront of this change.
Speaker: Nathan Hart, Mary Kane & Imran Mohammed
Join The Northridge Group for an exploration into how a data-driven root cause analysis of Contact Center First Contact Resolution (FCR) issues can lead to actionable insights to resolve FCR problems, improve Customer Experience, and reduce costs!
CX Network
JANUARY 27, 2023
A guide to the steps required when implementing customer journey mapping
Shep Hyken
JANUARY 25, 2023
Here’s an interesting concept. I’ll describe it in the form of a question: Do you create an experience that is so good your customers want to remember it with a photograph?
Myra Golden Media
JANUARY 25, 2023
Every week, I invest 3 hours in myself. And I want you to do the same. Every week, I invest three uninterrupted hours in myself or my business. I do not respond to emails or perform any routine business tasks during this time. The focus is strictly on professional/personal development.
Zonka Feedback
JANUARY 30, 2023
With the healthcare options available today and healthcare consumers prioritizing care and treatment over shorter healthcare bills, ensuring complete patient satisfaction has become critical in the healthcare industry
Advertisement
Consumers are shopping online more now than ever before but find the service experience inadequate. Download The Northridge Group's State of Customer Service Experience report for more insights into the latest customer experience trends.
Customer Think
JANUARY 25, 2023
Digital assistants are taking a larger role in digital transformations. They can improve customer service, providing more convenient and efficient ways for customers to interact with the organization.
Doing CX Right
JANUARY 30, 2023
The future of work is here. AI Robots are changing customer service experiences. Learn how to deliver excellence as humans & bots merge. The post The Rise of AI Robots in Customer Service: How Humans and Bots Can Co-Exist appeared first on Doing CX Right.
ClientSuccess
JANUARY 30, 2023
Vectors by Vecteezy As the growth of your business accelerates, you may face a difficult decision: when and how to scale up your customer success team. Scaling up at the right time with the right approach ensures that customers get the support they need while reducing burnout in your organization.
TeamSupport
JANUARY 30, 2023
What is a Seamless Customer Experience A seamless customer experience is one where the customer interacts with a company in a smooth, effortless manner. The customer feels that their needs are understood, meaning the company is able to anticipate the customer's needs and proactively offer solutions.
Advertisement
Finding the right CDP can help unlock the value of your customer data. This eBook offers guidance on choosing, deploying, and utilizing a CDP, along with a case study on how one bank put data into action to forge stronger connections with customers.
Zonka Feedback
JANUARY 30, 2023
Ensuring a great User Experience is essential to be successful when you are into SaaS business. To ensure an awesome User Experience, there is one essential thing that is common in most successful companies. What is that? You’ll say it's a great product. Of course, it is!
Customer Think
JANUARY 25, 2023
While many companies use social media to engage audiences, email marketing still takes the top spot in maintaining regular connections with potential leads and customers. There is barely any person without an email address. So, collecting them is now easier than ever.
The DiJulius Group
JANUARY 30, 2023
I am so passionate about what I do and share with my clients how to build a world-class experience (customer & employee) brand. However, that passion tends to be a major problem for me when it takes over and I just start dominating the conversations.
ProProfs
JANUARY 30, 2023
Training expenditure in the US has crossed the $100 billion mark. Considering how expensive training can be, even a few wasted training sessions can be heartbreaking. Businesses must consistently create the right training programs and conduct them impactfully.
Speaker: Sneha Narahalli - VP, Head of Product at Sephora
In this webinar, Sneha Narahalli, Head of Product at Sephora (Digital, Data & MarTech), will give you an iterative method for identifying and developing Product Market Fit.
Expert insights. Personalized for you.
169 
Let's personalize your content