Bill Quiseng

APRIL 18, 2021

Social media is bad for customer service. But I am not against monitoring social media or using it as a responsive customer service channel. But I am not against monitoring social media or using it as a responsive customer service channel. Their customers build it for them via their raves on social media.

Social Media 167

Social Media Customer Service Customer Satisfaction Customer Loyalty 167

Customer Think

FEBRUARY 6, 2023

As a business owner or marketer, you likely have to manage multiple social media accounts simultaneously for marketing purposes. And managing social media accounts can be overwhelming without the right strategy to impact your SEO and business goals. Need to post on Instagram today? Or focus on Twitter?

Social Media 109

Social Media 109

Fonolo

SEPTEMBER 19, 2018

That being said: Social media platforms aren’t solely used for public brand-shaming. For those of us invested in improving our customer support offerings, we must acknowledge social media as a remarkable space in which to play.

Social Media 237

Social Media Contact Center Customer Service Customer Experience 237

Customer Think

MARCH 12, 2023

People often ask me: “Does social media marketing really lead to sales?” My answer always starts with this: “Yes, you can make sales directly from social media if you are selling a business-to-consumer (B2C) product or service. But if you are selling a.

Social Media 75

Social Media Sales B2C 75

Customer Think

JANUARY 25, 2022

It’s not a secret — social media is where everyone is at. And if you are not tapping into social media to generate more leads, you are really missing out on a lot.

Social Media 135

Social Media 135

Doing CX Right

SEPTEMBER 26, 2021

Listen to Madalyn Sklar, social media evangelist, explain how to enhance customer relationships, build communities, and gain competitive info. The post Leveraging Social Media For Customer Service & Competitive Insights appeared first on Doing CX Right.

Social Media 111

Social Media Customer Service CX Customer Relationship 111

Customer Think

AUGUST 12, 2021

Do you want to know the best social media platforms for small businesses to help boost engagement, drive more referral traffic, and increase revenue? Except for your website, social media can be one of the best marketing tools for your business.

Social Media 131

Social Media 131

Shep Hyken

JULY 2, 2021

He writes about the do’s and don’ts of social media customer service. We already know more brands are using social media as a customer service channel for answering FAQs, customer complaints, and general support questions. . It’s time to review the do’s and don’ts of social media customer service. .

Social Media 132

Social Media Customer Service Customer Expectations Customer Relationship 132

Fonolo

MARCH 6, 2020

These days, the odds are pretty high that a business will have a presence on social media, interacting with customers and promoting their product. If you are just getting started or you haven’t considered how you can use social media to benefit your business, it’s time. Response Times. Be Proactive.

Social Media 122

Social Media Customer Service Contact Center Customer Satisfaction 122

Customer Think

MAY 22, 2023

While traditional search engines like Google and Bing have been the go-to platforms for finding information, the rise of social media platforms has introduced a new player in the game: in-platform search. In an increasingly interconnected world, where information is just a click away, the process of search has evolved significantly.

Social Media 52

Social Media Engineering Gaming 52

Customer Think

NOVEMBER 19, 2021

In addition to the standard customer retention strategies, companies nowadays have to divert more and more attention to another medium — social media. Social media can be one of the best places to build customer loyalty because, by its very nature, it encourages engagement between brands and customers.

Customer Loyalty 107

Customer Loyalty Social Media Customer Retention 107

Customer Think

APRIL 30, 2021

Source: Adobe Stock Social media is bad for customer service. Whether ranting or raving, customers are telling stories online about businesses whether those businesses are listening or not.

Social Media 113

Social Media Customer Service 113

Zonka Feedback

FEBRUARY 28, 2023

Social media marketing is now a key component of any successful business. Unfortunately, many small business owners make some major mistakes when it comes to their social media marketing efforts.

Social Media 52

Social Media Customer Experience 52

Execs In The Know

FEBRUARY 17, 2023

Social media has been around for almost two decades, with 75% of the world’s population ( ages 13+) now actively engaged in an ever-evolving online community of networks and algorithms. It’s something our advisory team at VXI observes frequently when evaluating a brand’s social media technology stack.

Social Media 52

Social Media AI Customer Experience Artificial Intelligence 52

cxservice360

OCTOBER 19, 2022

Social media is considered a goldmine, especially if you know how to capitalize on the available market opportunities within the platforms. billion social media users active on different social media platforms. Research conducted recently has revealed that there are 3.92

Social Media 52

Social Media Customer Service 52

Zendesk

JUNE 3, 2021

. . . Social media isn’t just the tool of teens—over the past year, it has quickly become one of the fastest-growing channels for customer support, with tickets up 181 percent since the start of the pandemic. Now, more than ever, customers are looking to connect with brands on their favorite social media platforms.

Social Media 98

Social Media Social Listening Start-ups Customer Loyalty 98

cxservice360

JUNE 23, 2022

Social media is very important in online marketing. Are you using social media. The post Top 10 Social Media Marketing Strategies for eCommerce Websites appeared first on CXService360 - Customer Service Articles, Stories and more. Are you one of those stores?

Social Media 59

Social Media Customer Service 59

Customer Think

SEPTEMBER 21, 2021

Do you want to grow your customer base through social media? And no, we’re not talking about paid ads to bring in traffic and engagement. Instead, you can leverage a clever marketing strategy where you offer free content to your audience in different ways.

Social Media 121

Social Media 121

cxservice360

DECEMBER 28, 2022

The post Best Practices for Customer Service on Social Media appeared first on CXService360 - Customer Service Articles, Stories and more. Challenges relating to the customer experience are often linked to poor customer service but, again, overcoming obstacles to stellar service is not.

Social Media 52

Social Media Customer Service Customer Experience 52

Adrian Swinscoe

APRIL 6, 2022

Today’s interview is with Joel Bailey, the Product & Service Director at Arwen, a technology platform that uses AI to remove unwanted content from social media […].

Social Media 130

Social Media AI Technology Technology 130

Hodusoft

AUGUST 9, 2021

EasyFive Reasons Why E-commerce Players Need Social Media Contact Center Software. Many e-Commerce players using Social Media Contact Center Software for better CX. While we can still debate which sector has been impacted the most by social media buzz. A customer service agent responds by commenting.

E-commerce 105

E-commerce Contact Center Social Media Omnichannel 105

Customer Think

SEPTEMBER 15, 2021

Imagine this scenario: you’re a social media manager for a thriving software-as-a-service company. Your day starts normally, but by the time you get to work, you’ve heard the bad news: the network is down. None of your customers can access your servers, and nobody knows when everything will be back online.

Social Media 110

Social Media 110

Zendesk

DECEMBER 3, 2020

Namely, the design of a coronavirus-shaped canapé that one diner photographed and shared on social media. Like many businesses in hot water, they could’ve better weathered the controversy by employing some proven social media crisis-management tactics. What is a social media crisis?

Social Media 95

Social Media Social Listening Start-ups Customer Service 95

Bill Quiseng

DECEMBER 14, 2015

But today’s customers are expecting service on-line and on the social media channels that they use. One of the great benefits of social media is connecting with people who we would otherwise not meet. Are you a business owner or entrepreneur looking to use social media for customer service?

Social Media 151

Social Media Customer Service Customer Loyalty Customer Feedback 151

Intercom, Inc.

MARCH 8, 2018

In a time where buyer behavior has rendered cold calling nearly obsolete, successful sales prospecting begins with using tools like live chat and social media to build relationships. At LinkedIn, I launched the social selling business and brought LinkedIn Sales Navigator to market. The foundations of social selling.

Social Media 186

Social Media Sales Start-ups B2B 186

Zendesk

JANUARY 25, 2021

The brainchild of Facebook originally hit the social media scene in 2010 as a quirky platform to share photos. Today, Instagram has grown to be one of the most popular social media platforms, with 1 billion active users a month. In the last few years, Instagram has really grown up.

Social Media 97

Social Media Customer Service Customer Feedback CRM 97

Beyond Philosophy

SEPTEMBER 7, 2015

Social Media can level the playing field. Even solo entrepreneurial businesses can create a global presence using social media. Another benefit to social media is cost. You don’t need to hire a media company to buy airtime on radio and television. Social Media is a gift.

Social Media 166

Social Media Customer Service CX Customer Experience 166

CX Network

OCTOBER 5, 2022

A guide on how to leverage social media to create a seamless purchasing journey this Black Friday.

Social Media 52

Social Media 52

Customer Think

SEPTEMBER 1, 2021

Social media campaigns can literally take your marketing game to new heights this year. The content that you are going to post on your social media accounts will decide the fate of your brand.

Social Media 58

Social Media Gaming 58

Comm100

APRIL 30, 2021

Social media and customer service have become an integral partner in customer support as social platforms have grown to become a part of most of our daily lives. But while it’s crucial to offer customer service on your social media platforms, venturing into this space can be a minefield. There are 2.7

Social Media 52

Social Media Customer Service Omnichannel Start-ups 52

Sprinklr

OCTOBER 20, 2021

When you think about your brand’s social media strategy, what comes to mind? Is it about listening to what your customers are saying about your brand on social media? Social media is now ubiquitous to the customer experience. On social media, the answer is a resounding yes.

Social Media 85

Social Media CXM Unstructured Data Customer Experience 85

Win the Customer

NOVEMBER 14, 2016

Whether it’s Snapchat’s GeoFilters or Facebook’s 360 Photos, more businesses are finding that social media is one of the most powerful tools available today. Whatever industry you’re in, you simply must have a social media presence these days. It’s called social media for a reason, after all.

Social Media 145

Social Media Customer Service Social Listening Customer Satisfaction 145

CX Network

JULY 29, 2021

Discover how to boost omnichannel customer service through the integrationof social media platforms such as Facebook, Twitter and Instagram.

Social Media 59

Social Media Omnichannel Customer Service 59

Win the Customer

DECEMBER 27, 2016

Social Media has become not just a prominent platform for marketing and advertising but also an accessible tool for forming and improving customer relationships. In fact, JD Power conducted a survey and found that 67 percent of respondents admitted to having contacted a company for support via social media.

Social Media 96

Social Media Customer Relationship 96

Fonolo

OCTOBER 10, 2019

If you were to check your company’s social media mentions right now, there is a very good chance you would find customers trying to get your attention. Power , 67% of online users are leveraging social media to get in touch with companies for support. Some brands are funny on social media. According to J.D.

Social Media 73

Social Media Customer Service Social Listening Omnichannel 73

Lumoa

OCTOBER 13, 2017

Brands are often missing that “social media” is a social platform. Although social media is often used for advertising and brand awareness, do you remember that the best advertisement is a happy customer? Social interaction and engagement is what makes your brand personal and builds connection to the audience.

Social Media 109

Social Media Customer Experience Customer Service Customer Feedback 109