DMG Consulting

APRIL 16, 2019

Analytics-enabled quality management (AQM), capturing the voice of the customer, compliance management, and sharing/leveraging results from interaction (speech and text) analytics throughout the organization all have a quantifiable payback and provide significant customer, agent and enterprise benefits.

Text Analytics 115

Text Analytics Compliance VOC Contact Center 115

SurveySensum

DECEMBER 4, 2023

They’re not just sending emails or making phone calls; they’re reaching out on social media, leaving reviews, and using various channels to connect with you. Well, tools like ‘SurveySensum’s Text Analytics ’ are the key here! The answer is clear – your customers are everywhere.

Customer Feedback 52

Customer Feedback Text Analytics Net Promoter Score Social Media 52

SurveySensum

MARCH 21, 2024

Use sources like surveys, interviews, social media analytics, and website analytics to collect information about demographics, behaviors, preferences, and challenges. and “Which social media platforms do you use to shop?” Now that you know the importance of Customer Personas, why wait?

Social Media 52

Social Media Retail Text Analytics Construction 52

DMG Consulting

OCTOBER 16, 2018

Here are some suggestions: Speech/text analytics – use contact center analytics technology to fill survey gaps. Speech and text analytics can mine customer interactions from all voice and digital channels to capture the voice of the customer (VoC), without any effort on the customer’s part.

Customer Satisfaction 67

Customer Satisfaction Text Analytics Social Media VOC 67

Lumoa

FEBRUARY 7, 2023

Social Media : even if you aren’t listening, customers will be talking about you on social media and other websites. With the help of voice and text analytics, the data analysis process is made even easier. You also have more control over which customers are invited to respond, so you can be very specific.

Voice of the Customer 169

Voice of the Customer VOC Social Media NPS 169

Customer Service Life

NOVEMBER 10, 2022

Customers blast the company on social media because of some failure of the product or service. An analyst reviews trends using speech or text analytics software discovering many support tickets about the same issue. The phone or ticket queue is triple its normal size — a clear indicator of a larger problem.

Contact Center 130

Contact Center Text Analytics Engineering Social Media 130

SurveySensum

NOVEMBER 2, 2023

Direct Feedback vs Indirect Feedback Different Types of Customer Feedback Customer Surveys Customer Reviews Social Media Feedback Customer Support Tickets Focus Groups and Customer Interviews Conclusion What is Customer Feedback? Utilizing data analysis tools like Text Analytics software to identify trends and patterns.

Customer Feedback 52

Customer Feedback Social Media Net Promoter Score Customer Survey 52

SurveySensum

MARCH 27, 2024

Customer feedback can be collected through surveys, reviews, social media interactions, direct conversations, and other channels. This process goes beyond simply having a social media presence; it involves systematically tracking and analyzing what customers and the public are saying about your business across these channels.

Customer Feedback 52

Customer Feedback Social Media Touchpoint Text Analytics 52

SurveySensum

MARCH 20, 2024

For seasoned professionals, the tool comes with advanced features such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing system (for closed loop), ease of DIY, better visualization, and more. Its text analytics helps analyze comments and feedback from open-ended survey responses.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

SurveySensum

SEPTEMBER 25, 2023

SurveySensum can help you design, set up, and distribute customer surveys via various channels, including email, social media, WhatsApp, and more. Social Media Engagement: You can gather a lot of information without even asking a single question to the customer. By monitoring social media engagement.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52

SurveySensum

JUNE 13, 2021

Tune into Social Listening. Social media is the new front page of the internet. This is why it is necessary to tune into social listening. . In fact, social listening gives you a quick look at customers who have given negative reviews on your official handles.

CX 111

CX Social Listening Unstructured Data Social Media 111

SurveySensum

FEBRUARY 26, 2024

The platform’s Text Analytics software enables you to manage and analyze your survey results without any manual analysis and identify areas of improvement effortlessly. The cutting-edge Text Analytics software goes beyond simple data collection, empowering your team to uncover hidden gems within feedback data.

Text Analytics 52

Text Analytics Close the Loop Actionable Insights Start-ups 52

SurveySensum

NOVEMBER 27, 2023

Imagine you spend most of your time on social media apps because you love sharing pictures. Second, use tools like Text Analytics to spot feedback that’s too positive or negative. Keep an eye on social media too; it gives you a different angle on what users think beyond the app.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Actionable Insights 52

SurveySensum

DECEMBER 11, 2023

Finally, through a social media referral, she snagged the heels at a WHOPPING 25% DISCOUNT compared to the price listed on the brand’s website. Instead, they effortlessly transition between mobile apps, desktop searches, social media, and even in-store visits. With omnichannel analytics. Amazing, right?

Omnichannel 52

Omnichannel Social Media Touchpoint Text Analytics 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. social media You might be wondering why social media is on the list. Social media is a powerful tool when it comes to customer experience. It's simple.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

SurveySensum

OCTOBER 12, 2023

Some of the drawbacks include limitations to running two different surveys at the same time, the dashboard being too complex, issues with building reports, no options to automate reports, text analytics being difficult to understand, and many more. With InMoment you do get this feature but it is complex to understand and use.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

SurveySensum

JULY 2, 2023

Key Features Its text analytics features automatically tag and segment customers based on their feedback. The tool offers multichannel distribution , including channels like email, social media, and website. Multi-channel survey distribution through channels like email, social media, and the web.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

Lumoa

MARCH 6, 2023

This feedback could come from questions posed to customer support, reviews left on social media, or surveys answered by your most valued customers. So when trying to consolidate and understand customer conversations, it isn’t a bad idea to consider using tools like sentiment analysis or text analytics.

Sentiment Analysis 83

Sentiment Analysis Text Analytics Innovation Social Media 83

Lumoa

MARCH 6, 2023

This feedback could come from questions posed to customer support, reviews left on social media, or surveys answered by your most valued customers. So when trying to consolidate and understand customer conversations, it isn’t a bad idea to consider using tools like sentiment analysis or text analytics.

Sentiment Analysis 83

Sentiment Analysis Text Analytics Innovation Social Media 83

SurveySensum

FEBRUARY 1, 2024

In-app feedback tool enables you to collect real-time user input, social media monitoring tracks customer sentiment and identifies emerging trends, and user testing evaluates usability. Social media engagement tracks sentiment and identifies trends through brand mentions and direct messages.

Customer Feedback 52

Customer Feedback Innovation Social Media Start-ups 52

SurveySensum

OCTOBER 20, 2023

Give your customers various channels to reach out to you easily via email surveys, live chat surveys, in-app surveys , online reviews, and tracking social media channels. Use Text Analytics software. You can use survey metrics like NPS, CSAT, and CES to ask simple questions.

Close the Loop 52

Close the Loop Social Media Customer Retention Text Analytics 52

Lumoa

APRIL 13, 2020

Organizations often collect customer feedback from multiple sources such as social media, emails, chat, surveys or reviews. When you want to generate insights from voice data the first thing you need to do is to transcribe the audio into text. What is voice feedback? This technology simply turns spoken words into written words.

Text Analytics 83

Text Analytics Artificial Intelligence Machine Learning Social Media 83

SurveySensum

SEPTEMBER 14, 2023

Text Analytics Software : Gain valuable insights from open-ended responses with the tool’s text and sentiment analysis capabilities. It allows you to collect feedback not only from your app but also from your website, email, social media, and more.

Social Media 52

Social Media Sentiment Analysis Start-ups Actionable Insights 52

DMG Consulting

JULY 16, 2019

A major challenge facing contact centers is that there is an increasing variety of interaction types, and they are coming from a growing number of channels, including calls, emails, tweets, SMS, chat, social media, and more. While many companies perform QM on their calls, too few apply this practice to other channels.

Text Analytics 69

Text Analytics Contact Center Artificial Intelligence Social Media 69

Lumoa

NOVEMBER 21, 2023

Social media monitoring: With the smart integration of AI and social media platforms, it has become a breeze to gather information about product mentions, positive and negative chatter about the business, and future trends in markets.

Customer Feedback 83

Customer Feedback AI Machine Learning Social Media 83

SurveySensum

NOVEMBER 1, 2023

Along with survey creation, SurveySensum offers text analytics software with real-time data analysis and automated tagging for better survey analysis. The powerful text analytics software allows users to extract actionable insights from open-ended feedback – ensuring no feedback is left behind.

Text Analytics 52

Text Analytics Start-ups Close the Loop NPS 52

Hodusoft

NOVEMBER 13, 2019

Omnichannel Omnichannel is nothing new but for 2020 there is a progression towards including more social media channels with Whatsapp inclusion being notable. The face to face experience Social media integration is fine in contact center solutions but for agents and customers to view each other during a talk is much better.

Contact Center 40

Contact Center Social Media Artificial Intelligence Text Analytics 40

DMG Consulting

FEBRUARY 25, 2019

The future of this process is analytics-enabled QM (AQM). Speech and text analytics are used to listen to/read customer interactions and provide feedback to the enterprise (general trends) and agents (what they do right and how to improve). This iframe contains the logic required to handle Ajax powered Gravity Forms.

AI 48

AI Text Analytics Predictive Analytics Machine Learning 48

DMG Consulting

AUGUST 3, 2020

Sales, Marketing and Enterprise Uses of Interaction Analytics. Interaction (speech and text) analytics (IA) is a solution that sells well in both strong and weak economies. Comments This field is for validation purposes and should be left unchanged. By Donna Fluss.

Sales 72

Sales Contact Center Text Analytics Social Media 72

Confirmit

JUNE 6, 2018

Confirmit Genius is an advanced Text Analytics platform that uses the latest Machine Learning technologies to help you draw meaning from unstructured content. Even social media data can be imported for analysis, providing businesses with unparalleled insights into their online reputation and informing important business decisions.

VOE 40

VOE Text Analytics Structured Data Voice of the Employee 40

SurveySensum

OCTOBER 3, 2023

What websites, social media platforms, or other resources did you use to research cars and dealerships before you visited us? Social Media Influencers Have you made purchase decisions based on recommendations from social media influencers Which social media influencers do you follow before visiting the dealer?

Customer Satisfaction 52

Customer Satisfaction Social Media Finance Sales 52

Lumoa

SEPTEMBER 8, 2021

Next-generation CEM platforms allow you to listen in to social media posts, track that exasperated tone during an onboarding call, and analyze the chat content of a support conversation. You will reap more benefits from using text analytics on your open-ended responses than from collecting numerical, in-actionable scores.

Customer Experience Management 83

Customer Experience Management CEM CX Customer Experience 83

SurveySensum

AUGUST 3, 2023

Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. The platform employs AI-driven Text Analytics software to gauge customer sentiments accurately, providing deeper insights into customer emotions.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

Lumoa

JANUARY 7, 2021

This isn’t the right time to send a survey, since you’ve had very little contact with these customers, but you can analyze comments made on social media or offer a feedback widget on your website. Best survey: Focus on public comments and social media or website feedback widgets.

Touchpoint 83

Touchpoint Customer Journey Map Social Media Text Analytics 83

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. social media You might be wondering why social media is on the list. Social media is a powerful tool when it comes to customer experience. It's simple.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

SurveySensum

OCTOBER 4, 2023

Analyze the gathered feedback with the cutting-edge technology of Text analytics software. This tool is tailored for the automotive industry as it leverages advanced AI and analytics to help automotive businesses make data-driven decisions. You can easily integrate this tool with your existing CRM.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

Callminer

FEBRUARY 27, 2019

Save your reputation by keeping an eye on social media. Social media has made negative experiences much more dangerous for companies as the reach of criticism is magnified. They usually include reviews, statistical surveying, complaints and mentions from social media. demographics) and implicit (i.e.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174