DMG Consulting

FEBRUARY 25, 2019

The future of this process is analytics-enabled QM (AQM). Speech and text analytics are used to listen to/read customer interactions and provide feedback to the enterprise (general trends) and agents (what they do right and how to improve). VoC Unfiltered.

AI 48

AI Text Analytics Predictive Analytics Machine Learning 48

Lumoa

AUGUST 8, 2023

Unlocking the power of VoC feedback is vital to the success of any business. Whether it be through surveys, focus groups, or even social media, businesses have access to valuable feedback on their products and services. Let’s check out the types of questions that can supercharge your VoC surveys.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

Callminer

AUGUST 6, 2019

Contact center software has evolved as customers’ expectations and needs have shifted with the rise of mobile devices and social media. SMS text, live chat and email), contact center software has evolved to enable agents to interact via these additional channels. Social media. Speech/text analytics.

Contact Center 140

Contact Center VOC Social Media AI 140

SurveySensum

NOVEMBER 8, 2023

One effective way to gather VoC is by collecting real-time customer feedback during interactions. By leveraging real-time customer feedback to gather VoC insights, businesses can boost customer retention rates and increase the number of referrals. However, surveys alone are not sufficient for comprehending customer feedback.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

Confirmit

JUNE 6, 2018

Confirmit Genius is an advanced Text Analytics platform that uses the latest Machine Learning technologies to help you draw meaning from unstructured content. Even social media data can be imported for analysis, providing businesses with unparalleled insights into their online reputation and informing important business decisions.

VOE 40

VOE Text Analytics Structured Data Voice of the Employee 40

SurveySensum

OCTOBER 4, 2023

It empowers you to deploy CSI, SSI, NPS , CSAT, onboarding, and other VOC surveys to gauge the pulse of your automotive customers. Analyze the gathered feedback with the cutting-edge technology of Text analytics software. The dashboards are customizable and can be easily shareable with the team, letting you make quick decisions.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

DMG Consulting

MARCH 12, 2018

At a minimum, SMB contact centers should use the following: Recording – a multi-channel platform that handles 100% recording of: audio (calls), screens (servicing applications, email, chat, short message service (SMS)/text, social media, etc.)

Contact Center 48

Contact Center Text Analytics VOC Social Media 48

SurveySensum

NOVEMBER 10, 2023

You rely heavily on email and social media for customer feedback for your bookstore. The Text Analytics software enables users to get actionable insights from open-ended feedback. Listen to Your VOC & Improve Your Website CX – Request a Demo 6.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

DMG Consulting

SEPTEMBER 26, 2018

Today’s SA solutions give enterprises much-needed first-hand access to the voice of the customer (VoC) from all voice and digital channels, including social media, to “hear” what customers are saying. Enterprises are seeking tools to help them understand and address customer needs more quickly.

Contact Center 48

Contact Center Machine Learning Artificial Intelligence Text Analytics 48

DMG Consulting

AUGUST 3, 2020

Sales, Marketing and Enterprise Uses of Interaction Analytics. Interaction (speech and text) analytics (IA) is a solution that sells well in both strong and weak economies. Comments This field is for validation purposes and should be left unchanged. By Donna Fluss.

Sales 72

Sales Contact Center Text Analytics Social Media 72

DMG Consulting

APRIL 16, 2019

Social media depends heavily on real-time responses; omnichannel service requires companies to respond to a variety of media, such as chat, SMS, and video, in real time; and globalization has opened the door to worldwide resources and requires immediate responses for customers worldwide.

Contact Center 48

Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48

SurveySensum

NOVEMBER 23, 2023

It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers. Text Analytics Software The innovative Text and Sentiment Analysis technology automatically extracts quantitative data from unprocessed, qualitative information to discover patterns and trends within the text.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

APRIL 21, 2023

Text Analytics: SurveySensum uses AI-driven sentiment analysis to help understand the emotions behind the open-ended responses. Text Analytics : This feature helps analyze open-ended text responses from survey participants. Users can embed surveys on their website or share them via social media or email.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Callminer

FEBRUARY 27, 2019

Voice of the Customer (VoC) is a type of market research which aims to better understand current and prospective customers. When your customers share their voice in real-time with your organization, they expect you to listen, act and report back to them on progress.” – What is Voice of the Customer (VoC)?,

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

Lumoa

FEBRUARY 9, 2023

Social Media You might be wondering why social media is on the list. Social media is a powerful tool when it comes to customer experience. Let statistics speak for themselves: Churn can increase by up to 15% if businesses fail to respond to customers over social media. It’s simple.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. social media You might be wondering why social media is on the list. Social media is a powerful tool when it comes to customer experience. It's simple.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

NOVEMBER 21, 2023

Social media monitoring: With the smart integration of AI and social media platforms, it has become a breeze to gather information about product mentions, positive and negative chatter about the business, and future trends in markets.

Customer Feedback 83

Customer Feedback AI Machine Learning Social Media 83

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. social media You might be wondering why social media is on the list. Social media is a powerful tool when it comes to customer experience. It's simple.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64