eglobalis

JANUARY 7, 2025

Example: Salesforces integration of AI-driven analytics into their CRM platform stemmed from iterative testing and client feedback. This resulted in a product that significantly improved user adoption and retention while addressing pain points like data visualization and predictive analytics.

B2B 290

B2B CX Artificial Intelligence Predictive Analytics 290

Callminer

JUNE 3, 2020

We reached out to 21 analytics professionals & business leaders to learn their most creative uses of predictive analytics in the call center.

Predictive Analytics 182

Predictive Analytics 182

Callminer

DECEMBER 28, 2016

The post Why You Should Add Predictive Analytics to Your CEM Toolbox appeared first on CallMiner. Yet research shows that the majority of organizations are still prioritizing customer acquisition over retention, with fewer than half of survey respondents citing customer satisfaction as a key goal. In today’s consumer-driven […].

Predictive Analytics 140

Predictive Analytics CEM Customer Acquisition Customer Satisfaction 140

ECXO

OCTOBER 23, 2024

Predictive Analytics for Proactive Support: AI-powered predictive analytics enables businesses to anticipate customer needs and issues before they even occur. From intelligent chatbots to predictive analytics and voice assistants, AI-driven solutions offer a wide range of benefits.

AI 207

AI Customer Service Sentiment Analysis Predictive Analytics 207

Callminer

MARCH 26, 2018

Voice continue to the most widely-utilized customer service channel by consumers, with 73% of consumers calling into the call center for customer service needs, according to Forrester.

Predictive Analytics 254

Predictive Analytics AI Customer Service 254

eglobalis

FEBRUARY 24, 2025

AI strengthens B2B CX by providing real-time insights, predictive analytics and operational efficiencies. These elements of trust and empathy remain irreplaceable in driving successful B2B outcomes. What role does AI play in enhancing B2B customer experience strategy?

CX 292

CX B2B AI Innovation 292

Customer Experience Matrix

AUGUST 27, 2015

Predictive analytics vendor Fliptop today announced its acquisition by B2B social network LinkedIn. It's an interesting piece of news but I'm personally disappointed at the timing because I have been planning all week to write a post about the relationship between predictive analytics and account-based marketing (ABM).

Predictive Analytics 108

Predictive Analytics B2B Technology Technology 108

ECXO

JUNE 13, 2023

To join the 18 percent of companies that are doing that now means employing predictive analytics. With predictive analytics, accurate insights are delivered at the right time, dramatically increasing the reach and value of your data. Enabling you to make evidence-based decisions every day.

Predictive Analytics 401

Predictive Analytics Government Sales Customer Retention 401

eglobalis

JULY 31, 2024

They offer functionalities like sentiment analysis, feedback loops, and predictive analytics, which help in identifying pain points and areas of improvement in real-time, thus fostering a more responsive and proactive approach to customer satisfaction.

Customer Experience 430

Customer Experience Social Media Predictive Analytics AI 430

ECXO

AUGUST 12, 2024

These platforms facilitate real-time sentiment analysis and predictive analytics, enabling proactive improvements in customer satisfaction. Content Management Systems (CMS): Advanced CMS platforms such as WordPress and Shopify allow for the seamless creation, management, and optimization of digital content.

Customer Experience 366

Customer Experience Social Media Predictive Analytics Machine Learning 366

DMG Consulting

OCTOBER 9, 2020

Question: What is predictive analytics and how is it being used in contact centers? Answer: Predictive analytics is playing an increasingly vital role in contact centers. In short, predictive analytics capabilities can help companies provide an optimal customer experience cost effectively.

Predictive Analytics 98

Predictive Analytics Contact Center Data Mining Artificial Intelligence 98

Customer Think

NOVEMBER 10, 2022

This blog post will explore how companies can profit from customer data by unifying and consolidating it for predictive analytics. But many businesses may not realize just how valuable their customer data is. Keep reading to learn more! […].

Predictive Analytics 98

Predictive Analytics 98

Customer Think

JANUARY 4, 2022

Predictive modeling is a statistical technique that can predict future outcomes with the help of historical data and machine learning tools. Predictive models make assumptions based on the current situation and past events to show the desired output.

Predictive Analytics 80

Predictive Analytics Machine Learning 80

eglobalis

MARCH 4, 2025

Each of these providers is leading the AI agent evolution by combining conversational intelligence, automation, and predictive analytics to improve customer engagement, operational efficiency, and agent effectiveness.

AI 199

AI Sentiment Analysis Contact Center Healthcare 199

Customer Experience Matrix

JULY 17, 2015

Two vendors made the same point with me this week, which is reason enough for a blog post in mid-July. The point was the difference between basing content selection on individuals and on segments.

Predictive Analytics 106

Predictive Analytics Entertainment Retail Sales 106

ECXO

JULY 10, 2024

Proactive and Predictive Insights Traditional NPS feedback often reflects past interactions, which may lose relevance over time. Real-time insights and predictive analytics allow businesses to shift from reactive to proactive strategies. Return on Investment (ROI) : Calculates profitability from specific CX investments.

Sentiment Analysis 374

Sentiment Analysis Customer Feedback NPS Net Promoter Score 374

ECXO

JULY 26, 2023

Leverage predictive modelling Leveraging predictive models helps you anticipate customer behaviors and preferences. By analyzing real-time data, organizations can identify buying patterns, predict churn, and optimise their marketing strategies. The more complete the customer view – the more accurate the predictions.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

CommBox

JUNE 4, 2024

Welcome to the age of AI-powered predictive analytics. AI predictive analytics enables organisations to transform customer service into a proactive, personalised experience. AI-powered predictive analytics enable companies to determine demand and handle their resources effectively. The benefits continue.

Predictive Analytics 52

Predictive Analytics AI Artificial Intelligence Structured Data 52

ECXO

JUNE 11, 2024

Automated resume screening, AI-powered interviews, and predictive analytics streamline the hiring process, making it faster and more efficient. Performance Management Image source DALL·E AI enhances performance management by providing real-time insights and predictive analytics, allowing for timely interventions and support.

Sentiment Analysis 334

Sentiment Analysis AI Predictive Analytics Machine Learning 334

Callminer

DECEMBER 5, 2019

I predict that the brands that will deliver a better response to the swearing problem, by adding offensive language as a call centre KPI, will get a competitive advantage in 2020. Predictive Analytics Will Drive a Better Customer Experience. I believe that predictive analytics will drive a better customer experience in 2020.

Predictive Analytics 207

Predictive Analytics Unstructured Data Omnichannel Touchpoint 207

eglobalis

JULY 2, 2024

Consequently, real-time insights and predictive analytics render reactive NPS less critical, emphasizing the importance of anticipating and addressing customer needs before they arise.

NPS 456

NPS Customer Feedback Net Promoter Score B2C 456

ECXO

APRIL 7, 2024

AI, with its predictive analytics, can help businesses stay ahead of the curve, anticipating future trends and customer needs. AI, with its predictive analytics, anticipates the future needs of the customer. Innovation: Where AI and human creativity can dance to the rhythm of progress.

AI 333

AI CX Artificial Intelligence Predictive Analytics 333

SugarCRM

OCTOBER 12, 2021

Marketing automation and predictive analytics are among those game-changers. The best part about automation, however, is that it has opened the door to predictive analytics in marketing. This is the essence of predictive marketing, and it’s had no small part in Amazon’s massive success.

Predictive Analytics 47

Predictive Analytics Data Mining Invoicing CRM 47

ECXO

MAY 27, 2024

Personalized User and Utilization of AI Experiences Through machine learning, predictive analytics, and other algorithms, AI tools are gradually offering personalized user experiences. However, they are not yet adaptable to the level of an Amazon-like platform, where enterprise technology is tailored to each individual.

AI 227

AI Technology Technology CX 227

DMG Consulting

AUGUST 16, 2022

Question: How are contact centers and their systems using predictive analytics? Answer: Contact centers utilize predictive analytics in a number of ways to anticipate the probability of future behaviors or occurrences, and their potential impact on the customer and employee experience and bottom line.

Predictive Analytics 48

Predictive Analytics Contact Center Net Promoter Score NPS 48

SurveySensum

SEPTEMBER 11, 2024

Predictive Analytics Companies have access to a vast amount of data from multiple sources that enable them to predict customer behavior and outcomes more accurately based on their previous interactions. Get a Live Demo Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free 3.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

Customer Think

SEPTEMBER 11, 2023

The convenience of having a diverse range of products delivered directly to our doorsteps has reshaped the retail landscape. In fact, the total number of digital shoppers worldwide grew by roughly one billion between 2019 and 2022. Looking ahead, the yearly growth rate for US ecommerce sales is forecast to average out at 11.3% over […]

Predictive Analytics 63

Predictive Analytics Customer Experience Retail Sales 63

Customer Think

SEPTEMBER 6, 2024

I’ve been in the Customer Success field for several years now, and if there’s one thing I’ve learned, it’s that data can be both a blessing and a curse. On one hand, we have more information about our customers than ever before – what they like, what they need, where they’re getting stuck. But on […]

Predictive Analytics 64

Predictive Analytics Customer Loyalty 64

Win the Customer

JANUARY 9, 2025

Proactive Support: Predictive Analytics: Leverage AI to analyze customer data and identify potential issues before they occur. Personalized Interactions: Utilize AI to personalize chatbot interactions based on customer data, providing more relevant and helpful responses.

AI 59

AI Predictive Analytics Customer Satisfaction Customer Feedback 59

ECXO

AUGUST 30, 2023

To join the 18 percent of companies that are doing that now means employing predictive analytics. With predictive analytics, accurate insights are delivered at the right time, dramatically increasing the reach and value of your data. Enabling you to make evidence-based decisions every day.

Predictive Analytics 156

Predictive Analytics Government Sales Customer Retention 156

Beyond Philosophy

MAY 19, 2015

Predictive analytics. Predictive analytics describes how a company looks at data sets to identify patterns of behavior in Customer groups. Predictions, in this case, are only as good as your data. Target used predictive analytics to determine the Customer’s behavior when she learns she is pregnant.

CX 148

CX Predictive Analytics Touchpoint Customer Experience 148

ECXO

OCTOBER 7, 2024

Harness Data and Analytics: In today’s data-driven world, leveraging analytics to gain insights into customer behavior is essential. Predictive analytics can also anticipate customer needs and proactively address them, creating a proactive rather than reactive customer service approach.

Customer Experience 373

Customer Experience CX Innovation Artificial Intelligence 373

Beyond Philosophy

AUGUST 29, 2016

When you understand how people make decisions, you can predict what they are going to do next based on a situation. Predictive Analytics is a field exploring this idea in detail. In predictive analytics, analysts use predictive modeling, which is using statistics to predict what will happen next.

Predictive Analytics 111

Predictive Analytics Data Mining Customer Experience 111

Customer Experience Matrix

APRIL 15, 2015

By that standard, predictive analytics is still far from overcrowded. But there’s a deeper version of this question that asks about the role of predictive analytics within the customer management process itself. lead scoring marketing automation marketo predictive analytics predictive marketing'

Predictive Analytics 110

Predictive Analytics Engineering Start-ups B2B 110

CX Network

MARCH 26, 2024

From defining goals to preparing data, there are many steps to a successful AI or LLM deployment. Musa Hanhan explains

Predictive Analytics 64

Predictive Analytics AI 64

PeopleMetrics

FEBRUARY 14, 2025

AI-powered VoC platforms are emerging, promising to automate everything from data collection to predictive analytics. When I originally wrote about the need for external VoC partners , the main debate was whether companies should invest in a full-service VoC solution or manage the process themselves with a basic survey tool.

VOC 62

VOC Close the Loop Predictive Analytics Social Media 62

SurveySensum

MARCH 5, 2025

For example , a retail company used call center text analytics to detect frequent complaints about delayed refunds, allowing them to proactively update customers and reduce repeat calls. Be Predictive, Not Reactive Most businesses operate reactively, addressing customer issues only after they arise.

Text Analytics 52

Text Analytics AI Sentiment Analysis Contact Center 52