Uniphore

JUNE 22, 2021

So, put down that annual voice of the employee survey and get ready for unreal insights gleaned straight from the rants of real call center agents. Nobody was listening when these call center agents were ranting about their everyday challenges.

Contact Center 219

Contact Center NPS Social Media Customer Service 219

Confirmit

NOVEMBER 14, 2019

EJ Sieracki, Senior Director, Voice of the Employee at Confirmit. Watch this webinar to find out how you can effectively prove the ROI of Employee Experience, and demonstrate the company-wide benefits focusing on your employees. Voice of the Employee Webinars.

Voice of the Employee 40

Voice of the Employee 40

PeopleMetrics

JANUARY 14, 2015

That belief guides our thinking and our product design: Our Voice of the Prospect platform helps clients identify strengths and weaknesses in their consultative sales process—before customers are customers. Our Voice of the Customer platform helps clients improve their customer experience—while they’re customers.

Voice of the Employee 117

Voice of the Employee Voice of the Customer Customer Experience CX 117

Confirmit

JANUARY 9, 2018

Confirmit Horizons™ Version 23 is the latest release of our award-winning software for Voice of the Customer, Voice of the Employee, and Market Research programs. Voice of the Customer Voice of the Employee Market Research Factsheets. Download the factsheet to learn more.

Voice of the Employee 40

Voice of the Employee Voice of the Customer 40

Confirmit

JANUARY 9, 2018

Confirmit Horizons™ Version 23 is the latest release of our award-winning software for Voice of the Customer, Voice of the Employee, and Market Research programs. Voice of the Customer Voice of the Employee Market Research Factsheets. Download the factsheet to learn more.

Voice of the Employee 40

Voice of the Employee Voice of the Customer 40

Confirmit

APRIL 20, 2020

Voice of the Employee Featured Webinars. The implications for listening with remote workforces. What business needs prompted CSAA Insurance Group to implement a continuous listening strategy, and what their program entails. Register for the webinar today!

Voice of the Employee 52

Voice of the Employee 52

Confirmit

APRIL 3, 2020

Voice of the Employee Featured Webinars. The implications for listening with remote workforces. What business needs prompted CSAA Insurance Group to implement a continuous listening strategy, and what their program entails. Register for the webinar today!

Voice of the Employee 52

Voice of the Employee 52

Confirmit

FEBRUARY 28, 2018

Confirmit’s Discovery Analytics is an easy-to-use solution that helps analysts interact with, explore, and visualize data collected from Voice of the Customer, Voice of the Employee, and Market Research programs. Voice of the Customer Voice of the Employee Market Research Factsheets.

Voice of the Employee 40

Voice of the Employee Voice of the Customer 40

DMG Consulting

DECEMBER 7, 2021

This includes auditing and compliance functions that need to make sure employees follow the company’s rules and guidelines when interacting with customers and prospects. The legal department can capture and understand facts from the voice of the customer or the voice of the employee, to support a legal position.

Text Analytics 77

Text Analytics Contact Center Artificial Intelligence Predictive Analytics 77

DMG Consulting

APRIL 11, 2022

Surveying solutions, sometimes referred to as enterprise feedback management (EFM) applications, can be used to gain insights into the voice of the customer (VoC), and the voice of the employee (VoE).

VOE 48

VOE Artificial Intelligence VOC Predictive Analytics 48

Confirmit

JANUARY 15, 2020

Voice of the Customer Voice of the Employee Market Research Videos. For a more in-depth view, take a look a the 2019 ACE Awards Winners Showcase which features over 30 case studies from our partners around the world.

Voice of the Customer 52

Voice of the Customer Voice of the Employee Pharmaceutical Customer Experience 52

Confirmit

MARCH 5, 2017

Confirmit Horizons™ Version 20 is the latest release of our award-winning software for Voice of the Customer, Voice of the Employee, and Market Research programs. Voice of the Customer Voice of the Employee Market Research.

Voice of the Employee 40

Voice of the Employee Voice of the Customer 40

Execs In The Know

MAY 18, 2021

Using Research — Research is most valuable when used in combination with program data — things like Voice of the Customer data, and even Voice of the Employee data. Benchmarking research can also be useful for understanding core metrics. This helps create greater relevancy for different types of research.

CX 87

CX Voice of the Employee Voice of the Customer Contact Center 87

Confirmit

MARCH 6, 2017

Video is a rich data source that allows you to gather powerful, qualitative insights into the behavior, attitude and opinions of the participants in your Market Research studies or feedback programs, whether they are for Voice of the Customer (VoC) or Voice of the Employee (VoE).

VOE 40

VOE Voice of the Employee VOC Voice of the Customer 40

Confirmit

JANUARY 21, 2021

Voice of the Customer Voice of the Employee Market Research Best Practices. Confirmit ? ConfirmitACEAwards. Ensure to email your completed entry to ACESubmissions@confirmit.com by the end of day on 17th March 2021.

Voice of the Employee 52

Voice of the Employee Voice of the Customer CX 52

Confirmit

MARCH 5, 2017

Effectively managing hierarchies is imperative for quality and integrity of data collection and reporting for most Voice of the Customer, Voice of the Employee, and Market Research programs. Voice of the Customer Voice of the Employee Market Research.

Voice of the Employee 40

Voice of the Employee Voice of the Customer 40

PeopleMetrics

FEBRUARY 6, 2015

Regularly listening and sharing feedback from employees across departments and between levels is an excellent way to build stronger internal working relationships and, as Henry Ford said, move from coming together to truly working together for mutual success.

Customer Experience 86

Customer Experience Voice of the Employee Net Promoter Score Customer Journey Map 86

PeopleMetrics

AUGUST 25, 2015

If you want to figure out how to retain customers and find new ones, listening to the Voice of the Customer is a necessary step. Listening to the Voice of the Employee works in a similar way, but from an internal perspective. It helps you understand whether your crew is engaged in their work and understands your direction.

Voice of the Employee 96

Voice of the Employee Customer Experience Management Voice of the Customer Customer Experience 96

Confirmit

APRIL 8, 2020

Voice of the Employee Featured Webinars. Measurement approaches that can help uncover solutions to these challenges, and track the effectiveness of changes. What tools can be put in place to facilitate these approaches and take action on what’s discovered.

Voice of the Employee 52

Voice of the Employee Technology Technology 52

Confirmit

FEBRUARY 22, 2017

Corporations conducting Voice of the Customer/Voice of the Employee surveys and Market Researchers often struggle with declining survey response rates and low respondent engagement. Voice of the Customer Voice of the Employee Market Research Webinars Best Practices.

Voice of the Employee 40

Voice of the Employee Voice of the Customer 40

Confirmit

MARCH 12, 2019

From Confirmit’s perspective, we’re there to talk Customer Experience , insights, Voice of the Employee and anything to do with bringing together data to help businesses make better decisions. Voice of the Customer Voice of the Employee Market Research Company Best Practices. We’d love to see you!

Voice of the Employee 56

Voice of the Employee CX Voice of the Customer B2C 56

Confirmit

MAY 10, 2018

Voice of the Customer Voice of the Employee Market Research. The data you collect can be analyzed alongside other rich sources of customer data and used to automatically initiate the appropriate next step. Download the fact sheet to learn more.

Voice of the Employee 40

Voice of the Employee Technology Technology Voice of the Customer 40

Confirmit

MARCH 16, 2020

Voice of the Customer Voice of the Employee Company. If you have any questions about the submission process, please contact the ACE Awards team on ACEAwards@Confirmit.com. Enter here – good luck!

Voice of the Customer 52

Voice of the Customer Voice of the Employee Customer Experience Technology 52

Confirmit

APRIL 30, 2018

Configured according to rules that you define, it is the pulse survey module of Confirmit Employee Voices, the the Continuous Listening suite that enables you to run any type of employee feedback programme for a full picture of your business. Voice of the Employee Factsheets.

Voice of the Employee 40

Voice of the Employee 40

Confirmit

JUNE 6, 2018

It is tightly integrated with Confirmit Horizons, our comprehensive, multichannel Voice of the Customer (VoC), Voice of the Employee (VoE), and Market Research platform, so you can easily combine structured data from surveys with the depth of insight and unprecedented level of detail available only in open-ended feedback.

VOE 40

VOE Text Analytics Voice of the Employee Voice of the Customer 40

Confirmit

APRIL 5, 2018

Configured according to rules that you define, it is the pulse survey module of Confirmit Employee Voices, the the Continuous Listening suite that enables you to run any type of employee feedback program for a full picture of your business. All Industries Voice of the Employee Factsheets.

Voice of the Employee 40

Voice of the Employee 40

Confirmit

JANUARY 9, 2018

This allows you to gather post-call customer feedback from contact centers, as well as retail insights, and employee feedback. Voice of the Customer Voice of the Employee Market Research Factsheets. Download the fact sheet to learn more about Confirmit IVR.

Voice of the Employee 40

Voice of the Employee Contact Center Voice of the Customer Customer Feedback 40

Confirmit

JANUARY 9, 2018

This allows you to gather post-call customer feedback from contact centers, as well as retail insights, and employee feedback. Voice of the Customer Voice of the Employee Market Research Factsheets. Download the fact sheet to learn more about Confirmit IVR.

Voice of the Employee 40

Voice of the Employee Contact Center Voice of the Customer Customer Feedback 40

Confirmit

APRIL 3, 2020

Voice of the Employee Featured Webinars. What tools can be put in place to facilitate these approaches and take action on what’s discovered. Register for the webinar today , and we’ll work to help you keep your teams and people connected and moving in the right direction.

Voice of the Employee 52

Voice of the Employee Technology Technology 52

Confirmit

MARCH 17, 2020

Voice of the Customer Voice of the Employee Market Research Company. We appreciate your understanding at this time, and are committed to ensuring that we remain the trusted partner you have come to expect. Stay well, and thank you for your continued support.

Voice of the Employee 52

Voice of the Employee Voice of the Customer Customer Service 52

PeopleMetrics

APRIL 9, 2015

Customer Experience Customer Feedback Management Voice of the Prospect Customer Feedback Voice of the Customer Voice of the Employee Customer-Centric Culture Customer Experience Management Solutions Employee Engagement' shopping cart by me. Tree Rings by Don DeBold , CC BY 2.0.

Customer Experience 125

Customer Experience Voice of the Customer Customer Feedback Customer Experience Management 125

Confirmit

NOVEMBER 21, 2019

Voice of the Employee Webinars. Smartly include “Nudges” encouraging leaders take action. Considering the value a great EX can afford your business, you don’t want to miss this important webinar! Register now !

Voice of the Employee 52

Voice of the Employee CX Customer Experience 52

PeopleMetrics

NOVEMBER 17, 2014

A great way to do this is to source every available perspective on the employee’s performance, and include details in the conversation that make suggested improvements crystal clear. That’s where Voice of the Customer (VOC) and Voice of the Employee (VOE) programs can help you in the coaching opportunity of a performance review.

Voice of the Customer 59

Voice of the Customer VOE VOC Voice of the Employee 59

Confirmit

AUGUST 15, 2019

You can focus on building and running world-class Market Research, Customer Experience, and Voice of the Employee programs, while we focus on ensuring it is safe and secure. Voice of the Customer Voice of the Employee Market Research Company Best Practices.

Voice of the Employee 40

Voice of the Employee Voice of the Customer Compliance Customer Experience 40

Confirmit

OCTOBER 11, 2018

Confirmit Horizons™ Version 24 is the latest release of our award-winning software for Voice of the Customer, Voice of the Employee, and Market Research programs. Voice of the Customer Voice of the Employee Market Research Factsheets. Facilitate cross-functional collaboration and organizational change.

Voice of the Employee 40

Voice of the Employee Unstructured Data Sentiment Analysis Voice of the Customer 40

Confirmit

APRIL 12, 2018

Voice of the Customer Voice of the Employee Market Research. To support our customers’ needs for survey translation services, Confirmit has partnered with Language Intelligence, a leader in language services, translation, localization, language learning, and interpreting. Download the fact sheet to learn more.

Voice of the Employee 40

Voice of the Employee Voice of the Customer 40

Confirmit

JUNE 13, 2018

This report, Why Paying Employees for Delivering Good CX is a Bad Idea, May 2018, Forrester , recommends better ways for driving customer-centric behaviors that improve CX delivery and guides CX pros on weaning their organizations off monetary CX incentives. All Industries Voice of the Customer Voice of the Employee Analyst Insight.

CX 40

CX Voice of the Employee Voice of the Customer 40