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Confirmit for Voice of the Employee

Confirmit

Voice of the Employee Videos. Confirmit makes sharing data easy with role-specific reports, dashboards, data visualization, and even real-time alerts that can be customized according to the needs of the recipient. Learn how confirmit can help your organization to drive the results your business needs.

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Voice of the Employee: A Global Study Examining the Essential Role of Employee Voice in Customer Exp

Confirmit

Bridging the gap between Voice of the Customer (VoC) programmes that collect customer feedback, and employee engagement surveys that collect insights into job engagement, Voice of the Customer through the Employee / Voice of the Employee (VoE) programmes collect staff feedback to obtain business insights from informed members of frontline teams.

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Voice of the Employee Can Cure Broken Customer Experiences

1 to 1

It had introduced a tool to capture and manage ideas from its employees on how to improve the customer experience. A few weeks ago, many of our customer experience analysts including my colleague Maxie Schmidt and me were glued to our computer screens, watching a presentation by a big bank.

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New Partnership: Lumoa in joint partnership with Forsta

Lumoa

Forsta offers scalable Voice of the Customer (VoC), Voice of the Employee (VoE), and survey options, from quick polls to advanced data collection, that fuel actionable insights in real-time.

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The True Cost of Employee Disengagement in the New Normal

Uniphore

These are some of top contact center pain points driving employee disengagement today. In our webinar, What Your Call Center Agents Rant About on Social Media , we went beyond the annual Voice of the Employee survey to explore how agents really view the contact centers they work in—and why they’re leaving at an alarming rate.

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5 Reasons Not To Ignore the Rants of Your Call Center Agents

Uniphore

So, put down that annual voice of the employee survey and get ready for unreal insights gleaned straight from the rants of real call center agents. Nobody was listening when these call center agents were ranting about their everyday challenges.

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Customer-Centric Cultures Don’t Just Happen

PeopleMetrics

That belief guides our thinking and our product design: Our Voice of the Prospect platform helps clients identify strengths and weaknesses in their consultative sales process—before customers are customers. Our Voice of the Customer platform helps clients improve their customer experience—while they’re customers.