Confirmit

MAY 3, 2017

.” The report also recognized Confirmit’s “powerful self-service survey capabilities,” and stated the company’s “text analytics capabilities are very well integrated into analyses, dashboards, and alerts.” ” Voice of the Customer Voice of the Employee Market Research Analyst Insight.

Customer Feedback 40

Customer Feedback Text Analytics Voice of the Employee B2B 40

PeopleMetrics

FEBRUARY 6, 2015

PeopleMetrics Feedback Friday Tool: Similar to OfficeVibe, we offer an opportunity for you to capture and analyze open-ended feedback from employees each week. Employee Feedback Engaged Employees Customer Experience Strategy Voice of the Employee Customer-Centric Culture Customer Experience Culture Navigator'

Customer Experience 86

Customer Experience Voice of the Employee Net Promoter Score Text Analytics 86

SurveySensum

MARCH 3, 2022

Thematic is an AI-powered Text Analytics solution that analyses and extracts text from customer feedback. This voice of the customer tool evaluates the meaning of texts and classifies them into themes. Text Analytics for Robotic process automation. Text Analytics and Machine Learning.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

PeopleMetrics

MARCH 13, 2015

Feedback Fridays, Tip Tuesdays, SharePoint, and Slack channels that are dedicated to employee suggestions and feedback are increasing. These channels allow employees to share—openly or with anonymity—their ideas for improving the customer and employee experience. Meerkats " by Ronnie Macdonald , CC BY 2.0.

Close the Loop 109

Close the Loop Customer Experience Net Promoter Score Voice of the Employee 109

Confirmit

JULY 10, 2017

One of my big successes in that role was the creation of our most advanced demo dashboard which incorporated web surveys, IVR surveys, voice-to-text, text analytics and action management in an end-to-end process. Voice of the Customer Voice of the Employee Market Research Company.

Text Analytics 61

Text Analytics Voice of the Employee Start-ups Technology 61

Confirmit

NOVEMBER 18, 2018

The ability to incorporate digital into your omni-channel feedback program, being able to use text analytics to understand customer comments, automatically adding contextual information so you don’t have to ask too many questions, and you can make more sense of responses… there’s a lot!

Text Analytics 40

Text Analytics Voice of the Employee Voice of the Customer Innovation 40

Confirmit

OCTOBER 28, 2018

As a novice to the Voice of the Customer / Employee and Market Research worlds, I’ve been fortunate enough to be able to sit with some pretty knowledgeable people and pick their brains on everything from CX programs to text analytics. Voice of the Customer Voice of the Employee Market Research Company.

CX 40

CX Text Analytics Voice of the Employee Voice of the Customer 40

Confirmit

MARCH 13, 2018

A safe bet in most cases is the Voice of the Customer category, but it’s wise to see if there is another one better suited to your business. If you’re doing something with new technologies, such as mobile or text analytics, consider our Innovation category. But you knew that! Can I enter multiple categories?

VOE 40

VOE Voice of the Employee Text Analytics NPS 40

Confirmit

DECEMBER 21, 2016

It’s satisfying to reflect on a program that was just starting out a year or two ago and now has multiple surveys, reporting, Action Management, integration with Salesforce, Text Analytics. Voice of the Customer Voice of the Employee Market Research Company.

VOE 53

VOE Text Analytics VOC Voice of the Employee 53

Callminer

JULY 15, 2019

Join Vice President of AI Rick Britt and Data Scientist Kirsten Stallings as they dispel the myth that out-of-the-box text analytics works the same on speech data. Leveraging Machine Learning in Conversational Analytics. In addition, a wide range of acoustics are in play to provide contextual accuracy.

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28

Confirmit

MAY 29, 2018

” Ideally the answer should be in open text format and allow the respondent to express their views in their own terms. Text analytics, through solutions like Confirmit Genius , can make sense of these verbatims and point you in the right direction when it comes to prioritizing actions based on customer feedback. *All

Net Promoter Score 40

Net Promoter Score NPS Close the Loop Customer Loyalty 40