Beyond Philosophy

APRIL 18, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Personalization is a key element in doing business today. However, getting too personal can be off-putting in some situations. So, today we are going to look at how you can strike a balance between personalizing your interactions and offerings for customers without freaking them out.

Technology 78

Technology Technology Business Operations Customer Relationship 78

Adrian Swinscoe

APRIL 13, 2024

Last year, I spoke to Darren Rushworth, President of NICE International, about the UK’s Financial Conduct Authority (FCA) new Consumer Duty regulations and how they were […] The post Two thirds of UK customers may be vulnerable but not obviously so first appeared on Adrian Swinscoe.

Customer Service 147

Customer Service Customer Experience 147

Bill Quiseng

APRIL 17, 2024

QUI QUOTE: Instead of giving incentives to your customers who fill out your surveys, offer rewards and recognition to your people who deliver service so GREAT customers rave about them on your surveys and social media. Customers pay for their experience, not your product or service. And it’s THEIR experience, not yours. Customers seek the best emotional value in their experience.

Social Media 156

Social Media CX Customer Loyalty Customer Service 156

ECXO

APRIL 18, 2024

Delving into Digital Conversations for Business Survival or Irrelevance, featuring Paolo Fabrizio The European Customer Experience Organization (ECXO) is delighted to announce our upcoming session on AI digital conversations, a topic of utmost importance in today’s business landscape. Join us for “Delving into Digital Conversations for Business Survival or Irrelevance,” featuring Paolo Fabrizio , one of the leading authorities in Europe on this key subject.

B2B 111

B2B AI CX Customer Service 111

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

Customer Think

APRIL 19, 2024

According to Forrester Research, in 2023, for the second year in a row, the quality of customer experience among U.S. brands declined. In addition, the Average American Customer Satisfaction Index (ACSI) was 77 (a C+ grade) in 2023 and has been hovering in the mid-70s for years. What’s the missing link?

Customer Experience 108

Customer Experience Customer Satisfaction 108

Beyond Philosophy

APRIL 19, 2024

“Did I tell you about the time I …” These seven words are one of many ways we signal one of our favorite things is coming next: a story. We can’t get enough of stories and look for them everywhere, from news to conversations to the commercials we can’t avoid on TV. Stories are an essential part of the human experience. In today’s world, storytelling is crucial in various aspects of business, including marketing.

Innovation 89

Innovation CX 89

ECXO

APRIL 18, 2024

posts header on ECXO The Story of Jose – A Tale About Customer Experience Once upon a time in the bustling city of Metropolis, there was an extraordinary lion named Jose. Now, Jose was not your everyday, ordinary lion, oh no, he was much more than that. He was a Customer Success Manager at a well-known company, “TechEase” A traditional company in the city that has been there for decades, working in the same way they have always worked.

Customer Experience 97

Customer Experience Start-ups Customer Feedback Sales 97

Customer Think

APRIL 19, 2024

Short-form video content has emerged as a crucial tool for brand growth. Not only has it been recognized as the most popular and effective social media content format, but a significant portion of marketers (33%) are investing more in this strategy than any other.

Social Media 69

Social Media 69

ClearAction

APRIL 16, 2024

8 Voice of Customer Keys to CX ROI Lynn Hunsaker Voice of Customer is the basis for customer-centricity. And it should be the basis for how your business is run. Whatever is out of sync with customers costs you a lot in tied-up resources and lost opportunities. These are revenue roadblocks. Therefore, Voice of Customer should be very good at driving changes to the business, accordingly.

CX 62

CX Customer Survey Start-ups Voice of the Customer 62

Help Scout

APRIL 15, 2024

As we venture into this next season of support, where AI will make our landscape more competitive and providing human support will become more demanding, what kinds of skills should we be developing?

Sports 62

Sports AI 62

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Zonka Feedback

APRIL 19, 2024

Two years ago, we rolled out Zonka Feedback 2.0 , revolutionizing how businesses manage customer feedback. Fast forward to today, and we're thrilled to lift the curtain on the next big thing: Zonka Feedback 3.0 — your go-to Customer Experience Platform in the AI era.

AI 59

AI CX Customer Feedback Business Management 59

Customer Think

APRIL 19, 2024

Between the death of the third party cookie and the birth of AI, the face of the internet is getting a major makeover. To keep your business thriving, you’ll need to make some major changes to your marketing strategy.

AI 69

AI Technology Technology 69

CX Network

APRIL 16, 2024

How to use AI for customer behavior analysis for deeper insights that can offer enhanced content, product recommendations and pricing - ultimately refining customer experiences across sectors

AI 57

AI CX Customer Experience 57

LitmusWorld

APRIL 18, 2024

Unfolding The Narrative of CX: A Deep Dive into Its Evolution and Future Trajectories Customer Experience (CX) has become a pivotal force in shaping modern business strategies. Over the years, CX has undergone a metamorphosis, driven by technological innovations, shifting consumer behaviors, and a relentless pursuit of excellence. Let’s delve […] Unfolding The Narrative of CX: A Deep Dive into Its Evolution and Future Trajectories appeared on LitmusWorld.

CX 52

CX Innovation Technology Technology 52

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Voice of the Customer

NGDATA

APRIL 18, 2024

A recent survey by the ABA shows that while the use of AI-powered marketing technologies in banks is still low, the potential impact of AI is significant. Bank marketers see the most value in gaining efficiency and enhancing the customer experience through the automation of repetitive tasks, data analysis and insights, and personalized customer experiences.

AI 52

AI Technology Technology Customer Experience 52

Customer Think

APRIL 19, 2024

The Hall of Fame catcher Yogi Berra is known for his many “Yogisms.” The one we are most familiar with is, “It ain’t over til it’s over.” He is also known for saying, “It’s déjà vu all over again.

Sales 69

Sales 69

Intercom

APRIL 18, 2024

Last week, we announced our latest breakthrough innovation: Fin AI Copilot , a personal AI assistant for every support agent. It represents a huge leap forward in the customer service space and will completely change the way support teams work. But what does that change look like in practice? Up until now, support agents have had to spend huge amounts of time sifting through past conversations and documentation across multiple sources to find answers to customers’ questions.

AI 52

AI Start-ups Innovation Customer Service 52

LitmusWorld

APRIL 18, 2024

Unfolding The Narrative of CX: A Deep Dive into Its Evolution and Future Trajectories Customer Experience (CX) has become a pivotal force in shaping modern business strategies. Over the years, CX has undergone a metamorphosis, driven by technological innovations, shifting consumer behaviors, and a relentless pursuit of excellence. Let’s delve […] Unfolding The Narrative of CX: A Deep Dive into Its Evolution and Future Trajectories appeared on LitmusWorld.

CX 52

CX Innovation Technology Technology 52

Speaker: Blackberry, OSS Consultants, & Revenera

Software is complex, which makes threats to the software supply chain more real every day. 64% of organizations have been impacted by a software supply chain attack and 60% of data breaches are due to unpatched software vulnerabilities. In the U.S. alone, cyber losses totaled $10.3 billion in 2022. All of these stats beg the question, “Do you know what’s in your software?

Technology

NGDATA

APRIL 18, 2024

In today's competitive marketplace, consumers want unique experiences. Brands use innovative strategies like AI-powered personalization, interactive experiences, voice-activated tools, cross-channel personalization, and predictive analytics to stand out. These technologies enhance customer satisfaction, foster brand loyalty, and drive sales. Source The post 5 Innovative Ways to Give Your Customers the Personalized Experiences They Want appeared first on NGDATA.

Innovation 52

Innovation Predictive Analytics Customer Satisfaction AI 52

Customer Think

APRIL 17, 2024

” Saying you ‘recommend’ rather than ‘like’ something makes people 32 percent more likely to take your suggestion.” “Adding more prepositions to a cover letter makes you 24 percent more likely to get the job.” “And saying ‘is not’ rather than ‘isn’t’ when describing a product makes people pay three dollars more to get it.

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Lightico

APRIL 18, 2024

The amount of information available to organizations today can be overwhelming. Businesses receive a lot of data. This data includes loan applications , insurance documents , emails, reports, invoices, supporting documentation and contracts. Data needs to be processed quickly and accurately, especially when it is ingested by paper or digital documents.

Data Entry 52

Data Entry Invoicing Machine Learning ML 52

LitmusWorld

APRIL 18, 2024

The Unfolding Narrative of CX: A Deep Dive into Evolution and Future Trajectories Customer Experience (CX) has become a pivotal force in shaping modern business strategies. Over the years, CX has undergone a metamorphosis, driven by technological innovations, shifting consumer behaviors, and a relentless pursuit of excellence. Let’s delve into […] The Evolution & Future Trajectories of Customer Experience appeared on LitmusWorld.

Customer Experience 52

Customer Experience CX Innovation Technology 52

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

NGDATA

APRIL 18, 2024

The digital marketing industry has undergone major shifts, with the next being the era of artificial intelligence (AI). AI will revolutionize predictive analytics and content creation. AI-powered predictive analytics will enable faster forecasting, key decision-making, and identifying trends. AI-based content creation generates AI-generated text, images, and videos.

AI 52

AI Predictive Analytics Artificial Intelligence Technology 52

Customer Think

APRIL 15, 2024

I wrote today’s post for RingCentral; it covers the power of communication in the customer experience and includes how AI can redefine your communication strategy for better customer engagement. Communication is one of the most overlooked components of the customer experience.

AI 69

AI Customer Experience Technology Technology 69

Hodusoft

APRIL 17, 2024

Everything You Need to Know About Auto Attendant If you have ever dialed a business phone number, you must have been greeted by an automated system, which then gives you a series of options and routes you to the right agent and department. That’s nothing but auto attendant, a technology that revolutionized the way organizations and other professional entities handle massive volumes of incoming calls.

Real Estate 52

Real Estate Hospitality Hospitality Healthcare 52

TeamSupport

APRIL 17, 2024

In the digital age, where customer expectations are higher than ever, providing exceptional customer support is not just an option; it's a necessity. As businesses scramble to keep up with growing demands, the right customer support solution becomes a pivotal asset. It's not just about solving customer issues but creating a seamless, responsive, and personalized service experience that can significantly impact your brand's reputation and your bottom line.

Customer Satisfaction 52

Customer Satisfaction CRM Customer Expectations Customer Relationship 52

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JUST RELEASED! New research reveals 92% of business leaders would like to provide additional training to their customer service representatives. Soft skills training stands out as a priority area of investment and/or improvement. Check out The Northridge Group’s latest CX research report —the 7th annual CX survey of 1,000 customers and 250 business executives—to see additional statistics as well as insights that businesses can use to benchmark their customer service and improve the overall exper

CX

NGDATA

APRIL 18, 2024

Banks use real-time client data, AI, cloud computing, and open banking to enhance digital experiences and provide personalized interactions. Personalization boosts customer loyalty but raises privacy concerns due to data analysis. It also promotes financial inclusion for underserved communities by expanding banking options. Source The post 4 Ways Personalization Is Evolving at Top Banks appeared first on NGDATA.

Customer Loyalty 52

Customer Loyalty AI 52

Customer Think

APRIL 19, 2024

Organizations must be agile and adaptable to thrive in today’s rapidly evolving business landscape. This is why atomic change is more effective than quantum disruption. The traditional approach to turbulent times has always been a monumental, top-down transformation. But this is no longer the only path to success and is certainly not the most effective.

Innovation 64

Innovation 64

Logicalware

APRIL 17, 2024

The financial landscape is evolving, and with it, the expectations on financial services to deliver not just products, but value, understanding, and care to their clients. At the heart of this transformation is the Financial Conduct Authority’s (FCA) introduction of the Consumer Duty, an initiative designed to ensure that firms put consumers’ needs and outcomes at the forefront of their business practices.

Compliance 52

Compliance Finance CX Customer Service 52

cxservice360

APRIL 17, 2024

It can be difficult for businesses to find the right team members, but when they do, it can be a real game-changer. However, even if The post Why Having a Shared Company Vision is So Important For Team Motivation appeared first on CXService360.

Gaming 52

Gaming Customer Service 52

Speaker: Keith Kmett, Principal CX Advisor at Medallia

Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the

CX