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Sentiment arc: a better alternative to customer surveys

Inside Customer Service

A customer calls your company for service. After the call, they get an email asking them to complete a survey. The survey is intended to evaluate overall customer service and the individual rep's performance. A host of problems hurt that mission.

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Navigating Customer Survey Program Costs: The Ultimate Guide

Customer Think

What are typical customer survey program costs? With customer survey programs, as with dresses, there is an enormous range. Your Typical Customer Survey Program […] Clients ask this question all the time. Unfortunately, it’s like asking how much a dress costs.


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What’s next in VoC as traditional customer surveys fade from our memories?


What's next in VoC as traditional customer surveys fade from our memories? The end of surveys! The post What’s next in VoC as traditional customer surveys fade from our memories? appeared first on Eglobalis.

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How to Create Effective Customer Surveys?

Zonka Feedback

Do you often create surveys and wonder how to make them effective? Do you want to have a good response rate on your surveys to get real customer insights and improve your business accordingly?

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Should Customer Surveys be Anonymous?


Of course, those conversations are impossible if the customer chooses to give feedback anonymously — hence Markey’s position that anonymity is counterproductive. It’s important to note here the difference between anonymity and confidentiality in the context of customer surveys. In research, it’s the norm.

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8 Best Practices for Securing Customer Surveys


Explore Surveysensum to Keep Your Customer Surveys Safe 8. Implementing Security Policies & Procedures: Customer survey form security should be the topmost priority for companies who are dealing with customer data. for securing customer survey information.

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How to conduct B2B customer surveys that provide ROI


Conducting B2B customer surveys is for many a struggle. There are two major problems that B2B surveys often experience; not able to collect enough responses and hard to act on the feedback. Learn how to overcome these typical B2B survey problems. Feed generated with FetchRSS )

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