Intercom, Inc.

FEBRUARY 13, 2020

. “So we’ve seen companies who have basically re-centralized their data into cloud data warehouses, and that is the source of truth. It’s a system of record, and they’re marrying together both the unstructured data and the structured data to do really interesting marketing.”.

Unstructured Data 181

Unstructured Data Omnichannel Structured Data Machine Learning 181

CX Accelerator

FEBRUARY 12, 2018

4) Tell a complete story with your data. Only using structured data in your VoC initiatives is like having a one-sided coin. Combine structured and unstructured feedback data in your analyses. It doesn’t tell the complete story. In fact, it could set you up for a lot of false positives.

Voice of the Customer 140

Voice of the Customer VOC Close the Loop Unstructured Data 140

CSAT.AI

SEPTEMBER 25, 2017

The second challenge lies in whether it’s structured or unstructured data. Structured data is highly organized and readily searchable within a relational database, like a CRM. Unstructured data doesn’t often live in a database, but in a silo without any organizational structure to it.

Artificial Intelligence 59

Artificial Intelligence Predictive Analytics Unstructured Data Sentiment Analysis 59

VOZIQ

APRIL 21, 2022

This information includes customer data captured from contact center agent notes, surveys, emails, chats, and web forms. Traditional customer retention strategies only use structured data because it’s easier for their models to understand and be trained with.

Unstructured Data 52

Unstructured Data Contact Center Text Analytics Customer Retention 52

Confirmit

DECEMBER 14, 2016

We’ll also look at the integration of unstructured and structured data to bring insights to life to inspire employees. How to motivate your team: The role of viral change in killing the “command and control” ethos, empowering and enabling everyone in the organization from the bottom up.

CX 40

CX Predictive Analytics Structured Data VOC 40

VOZIQ

JUNE 16, 2022

Enhance retention impact by leveraging unstructured data. Include unstructured data in your analysis to decipher complex customer behavioral patterns. Sole reliance on structured data sources will fail to understand the risk until it is too late or missing several addressable opportunities.

Unstructured Data 40

Unstructured Data Customer Retention Structured Data Contact Center 40

VOZIQ

JUNE 16, 2022

Enhance retention impact by leveraging unstructured data. Include unstructured data in your analysis to decipher complex customer behavioral patterns. Sole reliance on structured data sources will fail to understand the risk until it is too late or missing several addressable opportunities.

Unstructured Data 40

Unstructured Data Customer Retention Structured Data Contact Center 40

Totango

AUGUST 23, 2017

Organizations can use data to grow from low adoption, to high adoption, and finally to effective adoption. Currently, only 25% of benchmarked companies are using data analytics to predict churn, and only 13% to predict expansion opportunities.

Customer-Centric Organization 64

Customer-Centric Organization Structured Data Education Sales 64

SurveySensum

OCTOBER 19, 2023

Closed-ended questions provide structured data, while open-ended questions yield qualitative insights. Incorporate Both Closed-Ended and Open-Ended Questions: Use a mix of closed-ended (multiple-choice, rating scales) and open-ended questions. Use Simple Language: Keep the language clear, concise, and easily understandable.

Customer Satisfaction 52

Customer Satisfaction Structured Data Social Media Start-ups 52

DMG Consulting

FEBRUARY 25, 2019

Speech and text analytics provide essential input into the CJA process by capturing spoken and written conversations and converting them into structured data for analysis. Leading organizations are combining self-service with live agent support to pre-engineer effortless service experiences.

AI 48

AI Text Analytics Predictive Analytics Machine Learning 48

Lumoa

FEBRUARY 16, 2023

Analyzing VoC data is just as critical as getting the data. Here are three things to help analyze your VoC data. Prepare and Structure Data Unstructured data sources are pervasive in business and need to be effectively managed.

VOC 94

VOC Unstructured Data Customer Feedback Net Promoter Score 94

DMG Consulting

OCTOBER 18, 2017

Currently, there are two categories of speech analytics vendors in the market: a large group of competitors who sell basic applications that focus on identifying key words and phrases, and a smaller set of feature-rich solution providers who offer extensive business intelligence platforms that provide enterprise-level data.

Text Analytics 48

Text Analytics Contact Center Artificial Intelligence Structured Data 48

SurveySensum

MARCH 4, 2024

Multiple-choice questions offer structured data, while open-ended questions allow for nuanced responses. Use a Mix of Question Types Diversity in question types is key to obtaining a comprehensive understanding of employees’ experiences. Rating scale questions provide a quantitative measure.

Start-ups 52

Start-ups Gaming Structured Data Construction 52

PeopleMetrics

JULY 31, 2018

Unlike structured data, which are easy to display graphically or in tables, each piece of unstructured data is different—unique to each customer who took the time to provide it. The following is a unifying framework that gives examples that I hope will make this clear: Making Sense of Unstructured Feedback.

Text Analytics 79

Text Analytics VOC Unstructured Data CEM 79

Execs In The Know

APRIL 12, 2024

Summaries + Transcription: A Foundation of Intelligence Taking your AI journey seriously involves more than just implementing isolated solutions; it requires building a structured, data-driven foundation. By structuring data from the get-go, you ensure that subsequent AI solutions have a solid base to build upon.

AI 52

AI Contact Center Structured Data Artificial Intelligence 52

Lumoa

JANUARY 19, 2023

Train in Reporting and Story-telling Data reporting is a crucial skill that entails gathering, evaluating, and structuring data into an understandable format. As statistics and data can become dull over time, more and more businesses are turning to storytelling to improve employee engagement.

Net Promoter Score 94

Net Promoter Score Customer Experience NPS Start-ups 94

Lumoa

JANUARY 23, 2018

Text analytics includes a set of techniques that structure information arriving in text format— in this case, free text customer feedback. The purpose is to convert unstructured text into meaningful structured data to support business analysis and decision making. Topic analysis reveals topics that are most talked about.

Text Analytics 121

Text Analytics Sentiment Analysis NPS Net Promoter Score 121

SurveySensum

MARCH 3, 2022

Semantria Storage and Visualization (SSV) allows you to collect, store, and analyze texts to generate reports and structure data to identify trends. . Semantria is a cloud-based tool to recognize natural languages from words. Best Features. Text Analytics for Robotic process automation.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

VOZIQ

FEBRUARY 25, 2022

Structured Data Over-reliance. Organizations using traditional models rely on structured data – e.g., subscription information, billing details, payment history, and FICO scores, to name a few -. However, structured data is transactional, quantitative, and fails to answer ‘why’ a customer might cancel.

Structured Data 40

Structured Data Unstructured Data Customer Retention ML 40

Intercom, Inc.

OCTOBER 13, 2022

With messenger-first tickets, you can use bots to capture structured data, saving your agents’ time and removing back-and-forth steps to collect information. No matter what your customer needs, you can give them a personal, modern, rich experience that drives up their happiness, engagement, and satisfaction.

Start-ups 118

Start-ups Machine Learning Engineering Customer Satisfaction 118

Zendesk

FEBRUARY 10, 2022

Set up tools for collecting customer data. Evaluate both structured and unstructured data to develop a comprehensive understanding of your customers and their interactions with your brand. Structured data is quantitative information such as names, geolocations, and credit card transactions.

Customer Experience 98

Customer Experience Unstructured Data Customer Journey Map Net Promoter Score 98

ProProfs

APRIL 25, 2019

The Internet is a technology that allows us to accumulate and structure data without any territorial limitations. Universities accumulated knowledge and attracted everyone who could dive into the system and contribute to the knowledge base later on. Even YouTube tutorials and lectures mark a breakthrough.

Education 75

Education Non-Profits Structured Data Manufacturing 75

Taylor Reach Group

SEPTEMBER 29, 2020

Third, your CRM should provide enhanced data reporting and retrieval through automated-surfacing of insights and an optimized data storage and retrieval structure. Data is useless unless you use it and there are so many companies today collecting boatloads of unused customer information.

Contact Center 85

Contact Center Artificial Intelligence CRM Net Promoter Score 85

Lumoa

JUNE 26, 2023

But omnichannel strategies utilize data from more than one source, which is often unstructured, fragmented, and not ready for analysis. This data cannot be directly integrated and compared as they have different formats.

Omnichannel 83

Omnichannel Net Promoter Score Customer Experience Social Media 83

Lumoa

FEBRUARY 9, 2023

Text Analytics Text Analytics (text mining) includes a set of techniques that structure information arriving in text format— for instance free text customer feedback. The purpose is to convert unstructured text into meaningful structured data to support business analysis and decision-making.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Zendesk

APRIL 16, 2021

Let CNBC, Yahoo, or ESPN do all the work on UX patterns and how to structure data, and apply that to your own blog.”. “So, don’t approach it as a library—make it look like the sites that people already use to consume content. How to generate leads through email.

Social Media 98

Social Media B2B Sales Start-ups 98

Lumoa

MARCH 20, 2018

text analytics Text Analytics (text mining) includes a set of techniques that structure information arriving in text format— for instance free text customer feedback. The purpose is to convert unstructured text into meaningful structured data to support business analysis and decision making.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Steven Van Belleghem

MAY 19, 2020

We see this evolution on progressing over two dimensions: the complexity of the tasks and the complexity of the data that is handled in those tasks. At the basic level, we plan to achieve efficiency through the automation of simple tasks that handle structured data.

Contact Center 52

Contact Center Start-ups E-commerce Innovation 52

Comm100

AUGUST 21, 2018

Chatbot “training” is possible in the sense that chatbots can use machine learning to convert user interactions into structured data. Depending on where you see room to improve your customer service metrics, turn to your chatbot and/or agent training process to get to the root of the problem, and begin to remedy it.

Mystery Shopping 40

Mystery Shopping Mystery Shopper Net Promoter Score Customer Service 40

Lumoa

MARCH 20, 2018

text analytics Text Analytics (text mining) includes a set of techniques that structure information arriving in text format— for instance free text customer feedback. The purpose is to convert unstructured text into meaningful structured data to support business analysis and decision making.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

Comm100

AUGUST 21, 2018

Chatbot “training” is possible in the sense that chatbots can use machine learning to convert user interactions into structured data. Depending on where you see room to improve your customer service metrics, turn to your chatbot and/or agent training process to get to the root of the problem, and begin to remedy it.

Mystery Shopping 40

Mystery Shopping Mystery Shopper Net Promoter Score Customer Service 40