Lesson #39 Revisited: Conversational Surveys and AI—The Future of Listening is Here
PeopleMetrics
APRIL 10, 2025
Why This Is a Potential Game-Changer The benefit of this approach is huge: Operators still get clean, structured data like NPS, CSAT, and key drivers. This keeps the customer engaged and delivers richer, higher-quality unstructured feedback for your business.
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