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The new dawn of Machine Learning

Intercom, Inc.

GPT-3 can create human-like text on demand, and DALL-E, a machine learning model that generates images from text prompts, has exploded in popularity on social media, answering the world’s most pressing questions such as, “what would Darth Vader look like ice fishing?”

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Building Resolution Bot: How to apply machine learning in product development

Intercom, Inc.

We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. So, modern machine learning opens up vast possibilities – but how do you harness this technology to make an actual customer-facing product?

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Machine learning isn?t as hard as it looks

Intercom, Inc.

It’s easy to believe that machine learning is hard. After all, you’re teaching machines that work in ones and zeros to reach their own conclusions about the world. Indeed, the majority of literature on machine learning is riddled with complex notation, formulae and superfluous language. As Intercom’s own machine learning expert, Fergal Reid , puts it, machine learning is basically a branch of applied statistics.

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Machine Learning Algorithms: A Tour of ML Algorithms & Applications

Callminer

Learn more about machine learning algorithms and their current uses in a variety of industries

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The New Tech Experience: Innovation, Optimization, and Collaboration

Speaker: Paul Weald, Contact Center Innovator

Learn how to streamline productivity and efficiency no matter what industry you're in with machine learning and artificial intelligence in this exclusive webinar with expert innovator Paul Weald. Embrace automation, collaborate with new technology, and watch how you can thrive!

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The Machine Learning Okey Dokey Hypothesis

Callminer

We’re always looking for new ways to incorporate machine learning into speech analytics. I ended up with some interesting findings that really show the power of machine learning

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Ask the Expert: Your Topic Modeling and Machine Learning Questions Answered

Callminer

Our ongoing AI webinar series has been full of great audience questions on artificial intelligence, machine learning, and natural language processing. Topic modeling is an unsupervised learning technique. Is topic modeling supervised machine learning (ML)? In most cases machine learning models don’t have a business understanding. The post Ask the Expert: Your Topic Modeling and Machine Learning Questions Answered appeared first on CallMiner.

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Ask the Expert: Your Topic Modeling and Machine Learning Questions Answered!

Callminer

Our ongoing AI webinar series has been full of great audience questions on artificial intelligence, machine learning, and natural language processing

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A Comprehensive Guide for Image Annotation in Machine Learning

Customer Think

Machine Learning, an application of Artificial Intelligence, has given us such tech marvels that […]. Have you ever wondered how self-driving cars have become a reality?

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Future of Machine Learning: Ways ML and AI Will Drive Innovation & Change

Customer Think

It’s not a surprise that Artificial Intelligence (AI) and Machine Learning (ML) are two of the top buzzwords in today’s technological world. Did you know?? By 2022, the global ML market is expected to be worth $8.81 billion.

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Introducing Relay IQ, A Machine Learning Engine Designed to Improve Customer Engagement

Customer Think

The powerful tool from Relay Network leverages the intelligence methodology of social media feeds to deliver optimal engagement experiences for B2C organizations.

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Is Your B2B Customer Support Team Benefiting from Machine Learning?

The PhaseWare Files

Much of this is due to machine learning. b2b customer support software artificial intelligence machine learningTechnological advancements have put an astounding amount of automation and control into the hands of customer support teams.

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How can AI and machine learning assist in app development and marketing?

Customer Think

Artificial intelligence and machine learning are seen as an integral part of our lives. Big and small enterprises are using the technology in many fields and are evolving the user experience to great folds.

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Smart Implementation of Machine Learning and AI in Data Analysis: 50 Examples, Use Cases and Insights on Leveraging AI and ML in Data Analytics

Callminer

More companies are mastering their use of analytics, and are delving deeper into their data to increase efficiency, gain a greater competitive advantage, and boost their bottom lines even more

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Brinks Home’s 400 basis Points Retention Improvement Driven by AI and Machine Learning

VOZIQ

Recently, Brinks Home CEO William Niles, in his conversation with Credit Suisse’s Kevin McVeigh, spoke about how the company achieved phenomenal customer retention and CLV breakthrough using AI and machine learning. Upon applying state-of-the-art machine learning to this data hub, the company was able to create personalized, resonating retention offers at the customer level, such as contract extension, RMR reduction or complimentary device.

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Intercom on Product: How ChatGPT changed everything

Intercom, Inc.

In a recent episode, our Director of Machine Learning, Fergal Reid , shed some light on the latest breakthroughs in neural network technology. OpenAI released their most recent machine learning system, AI system, and they released it very publicly, and it was ChatGPT.

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Is Your B2B Customer Support Team Benefiting from Machine Learning?

The PhaseWare Files

Machine learning can be an invaluable tool for B2B support agents in a high-volume department. Let us help by providing B2B customer support software today

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Top 5 Ways Machine Learning & AI is Transforming the Education System

ProProfs

Artificial Intelligence and Machine Learning are gaining widespread adoption in the past few years. In this era of rapidly-evolving technology, the way we learn has undergone a tremendous change. Machine learning, on the other hand, is thought of as one of AI’s subsets.

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Comet Introduces Kangas, An Open Source Smart Data Exploration, Analysis and Model Debugging Tool for Machine Learning

Customer Think

With Kangas, data scientists can now dive into their dataset, analyze and debug it like never before.

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Top 5 Ways Machine Learning & AI is Transforming the Education System

ProProfs

Artificial Intelligence and Machine Learning are gaining widespread adoption in the past few years. In this era of rapidly-evolving technology, the way we learn has undergone a tremendous change. Machine learning, on the other hand, is thought of as one of AI’s subsets.

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LighthousePE Makes Automated Mobile Proximity Engagement More Accessible with New Machine Learning Capabilities

Customer Think

The latest release of the mobile proximity engagement platform extends its capabilities to help businesses of any size strengthen customer loyalty and drive more repeat visits and sales.

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Why Qualtrics – Felix Fang – Machine Learning Engineer II – Seattle, WA

Qualtrics

Machine learning is something I can never get bored of. There is always something new every day for me to learn and potentially apply to work. Qualtrics has sophisticated tools that help customers leverage machine learning to discover insights about experience data. My favorite part of my role is to apply machine learning to improve products in Qualtrics in a meaningful way. What is your ‘why’?

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New Text iQ machine learning models deliver industry leading accuracy with sentiment analysis

Qualtrics

Since then, we've made significant improvements to the sentiment analysis system by building a state-of-the-art sentiment model, leveraging recent groundbreaking advancements in deep learning, cross-lingual language modeling, and in-domain data. What is sentiment analysis?

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IBM’s Arin Bhowmick on designing ethical AI

Intercom, Inc.

took over the company in 1952 and decided to make his mark through modern design, they’ve become the single largest design organization in the world, with over 1500 designers working in innovative products from machine learning to cloud to file sharing. Learn, reflect, and iterate.

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3 Ways AI and ML Can Take Your Customer Experience to the Next Level 

Execs In The Know

Are artificial intelligence (AI) and machine learning (ML) buzzwords or a practical reality for your contact center? Capture customer sentiment and learn from it. To learn more about this topic and others, visit the events page to check out all of our upcoming events.

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VOZIQ Rebrands Itself to VOZIQ AI; Launches a Dedicated AI Center Excellence (ACE) for Clients

VOZIQ

VOZIQ’s rebranding to VOZIQ AI highlights the company’s commitment to helping its clients reimagine customer retention by leveraging the potential of AI and machine learning. News Press Releases agent connect artificial intelligence churn reduction solution machine learning

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Microsoft’s Lili Cheng on making bots more human

Intercom, Inc.

We’re interested in talking to companies, figuring out their core challenges, and then learning what kind of apps and things they want for their customers inside their companies. What I mean by that is if you launch an AI service and it can only do one thing and it doesn’t do anything else at all, you might not learn what your customers really want. People are great at learning new things, ambiguous things, and complex problems.

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VOZIQ Wins 2021 Product of the Year Award

VOZIQ

VOZIQ’s product is powered by more than 10 proprietary machine learning algorithms and advanced text analytics technolog y. News Press Releases artificial intelligence churn reduction solution machine learningTMC recognizes VOZIQ for the third time in a row .

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VOZIQ Wins 2021 Product of the Year Award

VOZIQ

VOZIQ’s product is powered by more than 10 proprietary machine learning algorithms and advanced text analytics technolog y. News Press Releases artificial intelligence churn reduction solution machine learningTMC recognizes VOZIQ for the third time in a row. .

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Three Pillars of AI for Contact Centers

DMG Consulting

This means that the solution must utilize at least one of three pillars of AI for the contact center: natural language understanding/generation/processing (NLU/NLG/NLP), machine learning and real-time analytics. These applications are most effective when they are able to continuously learn and get smarter so that they can anticipate customer (and employee) needs. This brings us to our third pillar of AI in service organizations, machine learning (ML).

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Thanks to AI and RPA, the WFO Market Surges

DMG Consulting

Artificial intelligence (AI), machine learning, and natural language processing/natural language understanding/natural language generation are just entering the world of WFO. Thanks to AI and RPA, the WFO Market Surges. By Donna Fluss. View this document on the publisher’s website. The first half of 2018 was strong for the workforce optimization (WFO) market in general, up 6.4

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How to Leverage Technology in Hybrid and Remote Work

SugarCRM

Businesses need to use a CRM that incorporates artificial intelligence (AI) and machine learning (ML) into its functionality to augment staff knowledge and help prioritize workload focus. The pandemic has forced many businesses to recalibrate how and where we work.

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Don’t Diss the Tech: Best Uses of AI in Customer Service and How Attitudes Toward AI Have Changed

CSAT.AI

Machine learning based tech is becoming more sophisticated with virtual influencers , robot assistants , AI making appointments by phone. And based on the customer’s history and similarity to other customers, the “machine” can often predict what the customer will need next.”.

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Applications that Improve the Customer Journey

DMG Consulting

DMG defines IVAs as: specialized technology that utilizes artificial intelligence, machine learning, advanced speech technologies, and free dialogue understanding to simulate live cognitive assistance for voice, text or digital interactions via a digital persona. IVAs are self-learning; their ’intelligence; is continually evolving based on data inputs from each new interaction. Learn more at www.dmgconsult.com. Applications that Improve the Customer Journey.

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Will Robotic Process Automation Replace Human Workers?

DMG Consulting

As the technology gets better and incorporates assisted and unassisted machine learning, robots’ capabilities will expand, and the opportunity and addressable market for RPAs will continue to grow. Will Robotic Process Automation Replace Human Workers? 4/25/2019. By Donna Fluss. View this document on the publisher’s website.

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IVA Is the Future of Voice Self-Service

DMG Consulting

Intelligent virtual assistants (IVAs) are systems that use artificial intelligence (AI), machine learning, natural language processing (NLP) and natural language understanding (NLU) to automate the handling of customers’ and employees’ requests and tasks that can be addressed and resolved without requiring the cognitive capabilities of human beings. IVA Is the Future of Voice Self-Service. By Donna Fluss. View this document on the publisher’s website.

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Knowledge Management in the Era of AI

DMG Consulting

AI and machine learning technology are becoming integral components of KM solutions, helping companies improve data integrity, find data gaps and create new content. Artificial Intelligence Knowledge Management Posts Technology AI artificial intelligence contact center knowledge management Contact Center Technology intelligent virtual agents IVA’s KCS KM knowledge centered support Knowledge management machine learning robotic process automation RPA

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