eglobalis

APRIL 27, 2025

Security and compliance standards must be upheld, with rigorous permission and encryption. Ensuring Trust, Compliance, and Ethical AI Use As agentic AI gains autonomy, organizations must prioritize ethical guardrails to ensure it acts responsibly and remains trustworthy. Companies must monitor for consistency, accuracy, and latency.

AI 249

AI CX B2B Compliance 249

Callminer

APRIL 22, 2019

Learn more about PCI compliance call recording and transcription and read expert tips and best practices for PCI compliance in the contact center.

Compliance 207

Compliance Contact Center 207

eglobalis

NOVEMBER 26, 2024

How to Make it Actionable Develop Crisis Playbooks: Create templates and guidelines tailored for potential crises, such as product recalls, service disruptions, or compliance challenges. It is not enough! Transparent Communication: Proactively share updates and timelines with clients, even when solutions are still being finalized.

CX 513

CX B2B Predictive Analytics B2C 513

Callminer

APRIL 23, 2019

PCI compliance call recording & transcription refers to the requirements set in the Payment Card Industry Data Security Standard (PCI DSS). Methods for Ensuring PCI Call Recording & Transcription Compliance. Holistic policies and full compliance should be the aim of every organization under the authority of these guidelines.

Compliance 159

Compliance Contact Center E-commerce Customer Satisfaction 159

Lightico

MARCH 5, 2025

The Persistent Friction Between Compliance, IT, and CX Enterprises have always struggled to balance regulatory compliance, IT development, and customer experience (CX). Traditionally, compliance requirements have introduced friction in CX, resulting in delays, cumbersome customer journeys, and lower satisfaction. The result?

Compliance 52

Compliance CX Customer Experience Healthcare 52

Uniphore

NOVEMBER 17, 2021

The sheer volume, complexity and evolving nature of these rules make total compliance a monumental task for humans. Detect Potential Compliance Issues Speech analytics, as part of a conversational AI platform, enables wealth management firms to discover insights, find patterns and uncover relationships in large datasets. Download Now.

Compliance 130

Compliance Actionable Insights AI Sales 130

Uniphore

JANUARY 21, 2022

It comes as no surprise then that compliance-related tools and programs are among the industry’s leading business investments. However, compliance isn’t the only factor driving healthcare business decisions today. Healthcare CX, it seems, is as complicated and convoluted as healthcare compliance. healthcare costs.

Compliance 147

Compliance Healthcare AI Artificial Intelligence 147

Callminer

MARCH 11, 2020

Read this article to learn more about a few relevant regulations call centers must abide by to ensure the information they process remains secure.

Compliance 182

Compliance 182

eglobalis

OCTOBER 9, 2024

Security and Compliance Concerns Certain feature requests may pose security, privacy, or compliance risks, especially in industries that handle sensitive data. Actionable Suggestion : Involve your legal, compliance, and IT security teams in the decision-making process for any feature that may raise security or compliance concerns.

Customer Feedback 530

Customer Feedback Innovation Compliance B2B 530

Intercom, Inc.

OCTOBER 19, 2022

We protect it throughout its lifecycle with robust security practices, tailored role-specific staff training, and rigorous compliance with regulations. You can choose to host your data in a region that suits your compliance requirements and give you – and your users – peace of mind”. Compliance: Don’t just take our word for it .

Compliance 138

Compliance Legal Government Engineering 138

Taylor Reach Group

JUNE 21, 2021

TRG) has been enlisted to ensure compliance for a statewide youth crisis line. As a result, the operation has fallen short of state compliance requirements. The post Taylor Reach Group to ensure compliance for statewide youth crisis line first appeared on The Taylor Reach Group Inc. The Taylor Reach Group, Inc.

Compliance 128

Compliance Contact Center Government Retail 128

eglobalis

NOVEMBER 3, 2024

These teams go beyond technical support, engaging in consultative conversations to align IBM’s offerings with each client’s unique operational demands, compliance requirements, and growth objectives.

CX 523

CX B2B Innovation Sentiment Analysis 523

ECXO

OCTOBER 23, 2024

Microsoft’s AI assists in data anonymization and supports compliance with regulations like GDPR. Result : Azure’s privacy tools helped companies ensure compliance with GDPR, with fewer data breaches and improved customer trust.

AI 207

AI Customer Service Sentiment Analysis Predictive Analytics 207

Shep Hyken

DECEMBER 24, 2021

What Is PCI-DSS Compliance? . And compliance is evaluated either on a quarterly or annual basis depending on the organization.? . How to Establish PCI Compliance . These will help you see where your weak points are and how you can quickly achieve PCI compliance.? . PCI Compliance Myths to Avoid .

Compliance 108

Compliance E-commerce Contact Center Omnichannel 108

Sprinklr

AUGUST 26, 2021

But, it’s important for brand teams to remember: if your messaging isn’t following your brand compliance guidelines, it can do more harm than good. It’s mission critical to maintain brand compliance requirements and avoid damaging posts that can, at best, throw your brand voice off and leave customers confused. By then, it’s too late.

Compliance 101

Compliance Social Media AI Government 101

Callminer

JUNE 9, 2021

Quality assurance does more than ensure regulatory compliance, it helps contact centers deliver the best outcomes for customers. Read our blog for tips on optimizing QA practices.

Contact Center 290

Contact Center Compliance 290

CSAT.AI

MAY 31, 2023

The right tools track your service level agreement compliance and evolve your SLAs. Agent Compliance Support with CSAT.AI CSAT.AI, an AI powered app integrated with Zendesk, allows you to go further in tracking your SLA compliance. They need to be created with both your company’s unique needs and the needs of your customers.

Compliance 85

Compliance Sentiment Analysis AI Customer Relationship 85

Callminer

MAY 29, 2019

Ensuring compliance. Instead you should consider utilizing your call recordings in a way that will enhance your continuous monitoring capabilities by tracking every conversation to ensure that the right compliance procedures are in place. Call recordings can help drive the right kind of compliant behavior.

Contact Center 223

Contact Center Compliance Sales 223

Intercom

JANUARY 20, 2025

Verify identity: Confirm identities and ensure compliance for sensitive requests like PIN resets or account access restoration. Keep your customers data safe, secure, and compliant In fintech, maintaining compliance isnt optional its essential for protecting customers and preserving trust.

Customer Service 91

Customer Service Compliance AI Education 91

eglobalis

MARCH 4, 2025

By customizing AI solutions for industry-specific applications, businesses improve customer service efficiency while maintaining compliance and accuracy. Retail AI chatbots help customers with product recommendations, order tracking, and personalized shopping experiences.

AI 202

AI Sentiment Analysis Contact Center Healthcare 202

Navedas

FEBRUARY 1, 2025

Retrieval Augmented Generation (RAG) is revolutionizing industriesranging from construction and bid management to customer service, compliance, and enterprise automationby merging real-time data retrieval with large language models (LLMs).

Customer Service 100

Customer Service Construction Compliance AI 100

Intercom, Inc.

MARCH 25, 2021

We have also recently achieved ISO:27001 certification, adding to our existing security program, which includes SOC 2 Type 2 compliance along with ongoing information security improvements. Our HIPAA attestation report is one of two new additions to Intercom’s security program.

Healthcare 268

Healthcare Compliance Government Technology 268

Uniphore

JANUARY 21, 2022

How can healthcare CX providers ensure that members consistently receive positive, high-quality service while meeting strict compliance and privacy requirements? With more patient and member interactions happening remotely, the pressure to deliver a seamless digital experience is all too real.

Healthcare 246

Healthcare Artificial Intelligence CX Compliance 246

eglobalis

JULY 25, 2024

In contrast, European companies, including those in the UK, tend to focus more on product quality and regulatory compliance, sometimes at the expense of the customer experience. American businesses prioritize customer-centric strategies, often integrating them into their core values and operational models.

Customer Experience 512

Customer Experience Innovation CX Omnichannel 512

Zendesk

JUNE 5, 2023

We work with healthcare organizations to deliver CX in a way that allows them to meet their HIPAA compliance requirements. The post How healthcare organizations can embrace conversational CX while maintaining HIPAA compliance appeared first on Zendesk. That’s where Zendesk comes in.

Healthcare 91

Healthcare Compliance CX Education 91

Callminer

APRIL 13, 2020

Here's everything you need to know about the Fair Debt Collection Practices Act (FDCPA) and what it means to both collectors and debtors.

Compliance 182

Compliance 182

Callminer

NOVEMBER 4, 2018

Maintaining contact center compliance in the debt collection industry is a difficult task with compliance to state-by-state regulatory laws and agent retention being two of the biggest.

Contact Center 182

Contact Center Compliance 182

Lightico

MAY 14, 2025

Hiring compliance often times may feel like a legal formality. Every gap creates risk, non-compliance fines, delayed start dates, reputational damage, and operational inefficiency. The Compliance Challenges Facing Todays Enterprise Employers Enterprise employers today are navigating a perfect storm of compliance complexity.

Compliance 52

Compliance Agriculture Legal Retail 52

Callminer

OCTOBER 18, 2017

You need to determine how your company can best leverage this technology to ensure compliance, enhance customer service, support agents and reps, and get […]. Like all major technology investments, purchasing speech analytics software comes with a bit of pre-planning and analysis.

Technology 215

Technology Technology Compliance Customer Service 215

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. SOC 2 compliance: A Beginner’s Guide.

Compliance 211

Compliance Engineering Start-ups Invoicing 211

Intercom, Inc.

APRIL 23, 2018

We are taking a number of steps to ensure compliance with GDPR, but now is the time to consider the entirety of your security and data privacy strategy, both in terms of how you build it and how you communicate it. Therefore, just assuming that third-party vendors and partners take compliance and security as seriously as you is a big mistake.

Compliance 220

Compliance Legal Engineering Sales 220

PeopleMetrics

FEBRUARY 13, 2025

AI-generated insights need the same scrutinyif youre using AI to summarize customer feedback, Legal may want to ensure responses dont introduce compliance risks. Meanwhile, Procurement steps in if you need to select a VoC software partner or issue an RFP.

VOC 109

VOC Legal AI Sentiment Analysis 109

Callminer

AUGUST 19, 2019

Sensitive personal data that is not captured or transcribed into text records cannot be stolen, leaked or somehow misused thus putting the company in the unenviable position of being outside of compliance or being forced to conduct damage control with an angry customer base. Why Redact?

Compliance 140

Compliance Contact Center Legal Retail 140

ECXO

AUGUST 19, 2024

Data Privacy and Compliance : Adhering to data privacy regulations while collecting and analyzing customer data can be complex. Challenges in CX Experimentation All pictures generated with DALL-E are copyrighted by ECXO. Resource Constraints : Significant time, budget, and personnel are needed, which can be challenging for some organizations.

Customer Experience 368

Customer Experience Customer Journey Map Net Promoter Score B2B 368

Callminer

AUGUST 18, 2019

Having sensitive customer data be improperly monitored or used without consent with outside contractors is a compliance no. Better call recording with redaction could've avoid this risk.

Compliance 182

Compliance 182

Callminer

FEBRUARY 20, 2018

Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and call center compliance issues can arise. But it isn’t as simple as it may seem.

Compliance 182

Compliance Customer Satisfaction 182

Hodusoft

MAY 7, 2025

Compliance and Privacy Issues Effective property management and tenant retention strategies are key for staying compliant in todays business world. Governance compliance laws require real estate companies to handle client data responsibly. Focus on Data Security and Compliance Compliance with governance compliance laws is critical.

Real Estate 52

Real Estate AI Compliance Government 52