Keeping Compliance Under Control

Uniphore

The sheer volume, complexity and evolving nature of these rules make total compliance a monumental task for humans. The post Keeping Compliance Under Control appeared first on Uniphore. Few industries are regulated as closely as wealth management.

Call Center Regulatory Compliance

Callminer

Compliance with PCI-DSS involves understanding the above goals and documenting specific efforts outlined within the set of standards to meet them. The bulk of the act’s requirements pertain to in-house administrative protocols and technological requirements for proper compliance.

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The State of Remote Workforce Compliance

Callminer

Read this article to learn how organizations can achieve and maintain legal compliance with a remote workforce

How to Conduct an Employee Compliance Assessment

ProProfs

Compliance makes it riskier to do the wrong thing, says Riaan Bekker, Force Solutions Manager, thryve – a risk management solutions provider. . And compliance assessments play a huge role in management of such risks to help your business save big. Top 10 Compliance Assessments .

Call Center Regulatory Compliance

Callminer

Read this article to learn more about a few relevant regulations call centers must abide by to ensure the information they process remains secure

AI-Powered Analytics Drive Healthcare Compliance and Personalize CX

Uniphore

It comes as no surprise then that compliance-related tools and programs are among the industry’s leading business investments. However, compliance isn’t the only factor driving healthcare business decisions today. Few industries are as closely regulated as healthcare.

What Executives Need To Know About Contact Center Compliance

Callminer

When it comes to managing a contact center, you should never take a risk in regards to regulatory compliance. Here is a look at eleven compliance acts that contact centers should be aware of

Achieving PCI DSS compliance with Puzzel and PCI Pal in the era of v4.0

Logicalware

This allows companies more flexibility to adopt new technologies or security solutions to achieve compliance. What it means for Compliance in the Cloud’ at this year’s Get Connected event. The post Achieving PCI DSS compliance with Puzzel and PCI Pal in the era of v4.0

What is PCI Compliance Call Recording & Transcription: Definition, Expert Tips & Best Practices

Callminer

PCI compliance call recording & transcription refers to the requirements set in the Payment Card Industry Data Security Standard (PCI DSS). Methods for Ensuring PCI Call Recording & Transcription Compliance. There are two primary categories that offer solutions to the issue of PCI compliance in the call center — manual and software solutions. Holistic policies and full compliance should be the aim of every organization under the authority of these guidelines.

What is OSHA Compliance Training?

ProProfs

What is OSHA Compliance Training? Benefits of OSHA Compliance Training. HR Managers’ Roles in OSHA Compliance. OSHA Compliance Training Certification. What is OSHA Compliance Training? OSHA compliance training is a training mandated by t he agency.

Guest Post: How to Ensure PCI Compliance in Your Call Center?

Shep Hyken

What Is PCI-DSS Compliance? . And compliance is evaluated either on a quarterly or annual basis depending on the organization.? . How to Establish PCI Compliance . These will help you see where your weak points are and how you can quickly achieve PCI compliance.? .

What is the CFPB Consumer Financial Protection Bureau? Definition, Tips, Best Practices, and Compliance Challenges of the CFPB

Callminer

Definition, Tips, Best Practices, and Compliance Challenges of the CFPB appeared first on CallMiner. Call Center Best Practices Collections Compliance cfpb compliance consumer complaints consumer financial protection bureau

What is the CFPB Consumer Financial Protection Bureau? Definition, Tips, Best Practices, and Compliance Challenges of the CFPB

Callminer

CFPB Compliance Best Practices. Non-compliance invariably results in costing your company financially as fines and penalties are imposed. To help you avoid CFPB compliance failure, we have developed a set of best practices: Assess Your Vendors: You should thoroughly inspect your vendors and ensure that they comply with CFPB regulations. The key here is they must maintain CFPB compliance while they make these calls. Chief Compliance Officer of Northland Group, Inc.,

How Can Banks Support Troops Abroad & Ensure SCRA Compliance?

Lightico

But processing of SCRA requests to date has been filled with friction and frustration — banks and financial institutions today need a swift and efficient way to manage these processes while ensuring compliance. Compliance.

Taylor Reach Group to ensure compliance for statewide youth crisis line

Taylor Reach Group

TRG) has been enlisted to ensure compliance for a statewide youth crisis line. As a result, the operation has fallen short of state compliance requirements. TRG, an award-winning call and contact center consulting and managed services firm, will be performing a deep dive into all of the center’s processes, staffing, and technology in order to determine the precise gaps between current operations and state compliance. The Taylor Reach Group, Inc.

New Year, New Rules: Consumer Trust, Data Privacy And Compliance In Contact Centers

CSAT.AI

Privacy compliance in contact centers poses unique challenges. Europe’s General Data Protection Regulation (GDPR) was just the beginning of attempts to bring more privacy and compliance protection to consumers. Contact Centers, Privacy and Compliance.

The Effective Use of LMS Software for Safety Compliance

ProProfs

Safety, security and adhering to compliance is the major concern of every organization in today’s high-tech world, as the organization’s reputation and financial standings entirely depend on them. Although businesses are trying hard to improve their compliance, the methods they usually follow are traditional and ineffective. Identify the Compliance Requirements One of the most important things that you need to identify is the compliance requirements.

Six ways a distributed marketing platform can boost social media compliance for financial services advisors

Sprinklr

Because financial services brands operate in a heavily regulated industry, you need to develop a well-defined social media compliance strategy. Financial services companies and their advisors need to think about risk in two broad categories: regulatory compliance and brand compliance.

What is the FDCPA Fair Debt Collection Practices Act? Definition,Tips,Best Practices,and Compliance Challenges of the FDCPA

Callminer

Here's everything you need to know about the Fair Debt Collection Practices Act (FDCPA) and what it means to both collectors and debtors

EECC is Coming to Your Contact Center: What Industry Leaders Are Doing Now to Ensure Compliance

Lightico

What Are the Biggest Roadblocks to Compliance. While many service providers have started a long path to digitization, many of their customer interactions remain antiquated and open to compliance risks. Leave major compliance reporting and adherence gaps.

3 Roles of Effective Know Your Customer (KYC) Compliance in the Banking Industry

Lightico

Know Your Customer (KYC) is a process that banks use in the KYC compliance program to document and verify clients’ information. KYC is a process that banks use in the KYC compliance program to document and verify customer information.

Can Banks Accelerate Terms & Conditions & Enhance Compliance at the Same Time?

Lightico

Terms & Conditions for Banks: A Compliance & Experience Problem. But how these terms and conditions are communicated — as well as which channel these forms are sent to — create a bottleneck for business processes, open up compliance risks and lead to customer frustration.

UJET Attains SOC 2 Type 2 and HIPAA Compliance

UJET

As part of our commitment to be the leading enterprise customer support platform on the market, we are proud to be one of the select few providers to have achieved SOC 2 Type 1 , SOC 2 Type 2, and HIPAA compliance. This morning, we shared that UJET successfully completed the SOC 2 Type 2 and HIPAA examinations.

Building on your trust: Announcing SOC 2 compliance

Inside Intercom

Why does SOC 2 compliance matter? The post Building on your trust: Announcing SOC 2 compliance appeared first on Inside Intercom. Engineering News & Updates compliance privacy security SOC 2Innovation doesn’t matter if it can’t be trusted, and that’s why we are committed to ensuring we deliver the highest standards of security for our customers. That has always been a guiding principle here at Intercom from our very earliest days.

Online Compliance Training: 10 Best Practices that You Should Start Following

ProProfs

29% of CCOs or Chief Compliance Officers in the United States have not documented or are not sure whether they have standardized compliance roles and responsibilities for their employees. In fact, recent research points to the fact that non-compliance has become costlier for many organizations than ever before, far exceeding the costs of compliance. To put it into figures, the cost of non-compliance is 2.71 times higher than the cost of compliance.

Meet compliance training requirements with ProProfs

ProProfs

Whether you’re a business looking to create a certification course on internal company policies, or an institution that has accreditation requirements, ProProfs Compliance Certificate feature helps you easily create certification courses for meeting your compliance requirements. No organization today can disregard the importance of compliance training. How does ProProfs Compliance Certificate help my organization meet compliance requirements?

Meet compliance training requirements with ProProfs

ProProfs

Whether you’re a business looking to create a certification course on internal company policies, or an institution that has accreditation requirements, ProProfs Compliance Certificate feature helps you easily create certification courses for meeting your compliance requirements. No organization today can disregard the importance of compliance training. How does ProProfs Compliance Certificate help my organization meet compliance requirements?

25 Indicators of Fraud on Inbound Calls

Callminer

Call Center Best Practices Contact Center Operations Risk Management & Compliance Speech AnalyticsCall center fraud is no laughing matter.

Under Redaction! Why Companies Can’t Seem To Get It Right When It Comes To Recorded Data

Callminer

Sensitive personal data that is not captured or transcribed into text records cannot be stolen, leaked or somehow misused thus putting the company in the unenviable position of being outside of compliance or being forced to conduct damage control with an angry customer base. Ensure automated PCI compliance for audio and text-based interactions because sensitive numeric data is removed for post-call, real-time and archived historical interactions.

Fraud Spreads as Does the Coronavirus: Steps to Take

Callminer

Artificial Intelligence Call Center Best Practices Collections Contact Center Efficiency Contact Center Operations Customer Service & Support Quality Monitoring Risk Management & Compliance Speech Analytics

Gone Virtual: Recap of the CETX Conference

Callminer

After months of organizing, and re-organizing, we’re proud to say that our first virtual Customer Engagement Transformation Exchange (CETX) was a success! With over a thousand registrants, our inaugural CETX and very first digital conference also marked one of our largest events to date.

VOE 182

Remote Call Centers: Tools, Tips & Best Practices for Remote Contact Center Managers & Agents

Callminer

Managing a call center caught up in the uncertainty of a worldwide pandemic is no small feat. However, there are a number of important guidelines and tips you can keep in mind to help ease your center’s workforce into remote working and mitigate contagion risks.

Call Center Service Levels: Calculations, Metrics, & Industry Standards

Callminer

Providing key metrics and clear numbers is primordial in any industry, and it becomes particularly challenging in the field of call centers. This is why managers have developed a number of techniques to quantify results and improve efficiency over the years.

Termination Letter Examples for Call Centers & Customer Service Pros

Callminer

Agent Performance Call Center Best Practices Contact Center Operations Performance Management Risk Management & ComplianceTerminating professional relationships can be difficult.

Legal 182

Customer Story: GC Business Finance finds secure solution for home-based agents

Logicalware

The compliance challenge. After receiving a demo, GC Business Finance was happy it would resolve the compliance issue it was facing and gave Puzzel the go-ahead to proceed with the integration.

21 Business Analysts & Call Center Leaders Reveal the Optimal Role of the Business Analyst in Call Center Operations

Callminer

For instance, a call center business analyst might recommend implementing an interaction analytics solution for a collections and accounts receivables management (ARM) firm to ensure that call center agents meet compliance requirements for debt collection.

The Two Words on Everyone’s Minds: Business Continuity

Callminer

Agent Performance Call Center Best Practices Contact Center Efficiency Contact Center Operations Customer Service & Support Performance Management Quality Monitoring Risk Management & ComplianceRead on to learn about adjustments we made to working from home.