The State of Remote Workforce Compliance
Callminer
NOVEMBER 24, 2020
Read this article to learn how organizations can achieve and maintain legal compliance with a remote workforce.
Compliance Related Topics 
Call Center Regulatory Compliance
Callminer
MARCH 12, 2020
Compliance with PCI-DSS involves understanding the above goals and documenting specific efforts outlined within the set of standards to meet them. The bulk of the act’s requirements pertain to in-house administrative protocols and technological requirements for proper compliance. Protect Cardholder Data.
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Keeping Compliance Under Control
Uniphore
NOVEMBER 17, 2021
The sheer volume, complexity and evolving nature of these rules make total compliance a monumental task for humans. Detect Potential Compliance Issues Speech analytics, as part of a conversational AI platform, enables wealth management firms to discover insights, find patterns and uncover relationships in large datasets. Download Now.
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What Executives Need To Know About Contact Center Compliance
Callminer
AUGUST 10, 2020
When it comes to managing a contact center, you should never take a risk in regards to regulatory compliance. Here is a look at eleven compliance acts that contact centers should be aware of.
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25 Things Chief Compliance Officers Want Every Contact Center Agent to Know
Callminer
JANUARY 26, 2021
See how maintaining contact center compliance requires cooperation between CCOs, contact center agents and an entire organization.
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AI-Powered Analytics Drive Healthcare Compliance and Personalize CX
Uniphore
JANUARY 21, 2022
It comes as no surprise then that compliance-related tools and programs are among the industry’s leading business investments. However, compliance isn’t the only factor driving healthcare business decisions today. Healthcare CX, it seems, is as complicated and convoluted as healthcare compliance. healthcare costs.
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How we ensure the highest standards of data privacy and compliance within Intercom
Intercom, Inc.
OCTOBER 19, 2022
We protect it throughout its lifecycle with robust security practices, tailored role-specific staff training, and rigorous compliance with regulations. You can choose to host your data in a region that suits your compliance requirements and give you – and your users – peace of mind”. Compliance: Don’t just take our word for it .
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Service Level Agreement Compliance: How to Track Your SLAs
CSAT.AI
MAY 31, 2023
The right tools track your service level agreement compliance and evolve your SLAs. Agent Compliance Support with CSAT.AI CSAT.AI, an AI powered app integrated with Zendesk, allows you to go further in tracking your SLA compliance. They need to be created with both your company’s unique needs and the needs of your customers.
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What is PCI Compliance Call Recording & Transcription: Definition, Expert Tips & Best Practices
Callminer
APRIL 22, 2019
Learn more about PCI compliance call recording and transcription and read expert tips and best practices for PCI compliance in the contact center.
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What is PCI Compliance Call Recording & Transcription: Definition, Expert Tips & Best Practices
Callminer
APRIL 23, 2019
PCI compliance call recording & transcription refers to the requirements set in the Payment Card Industry Data Security Standard (PCI DSS). Methods for Ensuring PCI Call Recording & Transcription Compliance. Holistic policies and full compliance should be the aim of every organization under the authority of these guidelines.
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Guest Post: How to Ensure PCI Compliance in Your Call Center?
Shep Hyken
DECEMBER 24, 2021
What Is PCI-DSS Compliance? . And compliance is evaluated either on a quarterly or annual basis depending on the organization.? . How to Establish PCI Compliance . These will help you see where your weak points are and how you can quickly achieve PCI compliance.? . PCI Compliance Myths to Avoid .
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How healthcare organizations can embrace conversational CX while maintaining HIPAA compliance
Zendesk
JUNE 5, 2023
We work with healthcare organizations to deliver CX in a way that allows them to meet their HIPAA compliance requirements. The post How healthcare organizations can embrace conversational CX while maintaining HIPAA compliance appeared first on Zendesk. That’s where Zendesk comes in.
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Smart Compliance: the smart way to ensure brand protection
Sprinklr
AUGUST 26, 2021
But, it’s important for brand teams to remember: if your messaging isn’t following your brand compliance guidelines, it can do more harm than good. It’s mission critical to maintain brand compliance requirements and avoid damaging posts that can, at best, throw your brand voice off and leave customers confused. By then, it’s too late.
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Taylor Reach Group to ensure compliance for statewide youth crisis line
Taylor Reach Group
JUNE 21, 2021
TRG) has been enlisted to ensure compliance for a statewide youth crisis line. As a result, the operation has fallen short of state compliance requirements. The post Taylor Reach Group to ensure compliance for statewide youth crisis line first appeared on The Taylor Reach Group Inc. The Taylor Reach Group, Inc.
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How to Conduct an Employee Compliance Assessment
ProProfs
OCTOBER 4, 2022
Compliance makes it riskier to do the wrong thing, says Riaan Bekker, Force Solutions Manager, thryve – a risk management solutions provider. . And compliance assessments play a huge role in management of such risks to help your business save big. What are Employee Compliance Assessments? You may ask. . It’s simple. .
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How to Maintain Contact Center Compliance [Resource Guide]
Callminer
MARCH 3, 2016
Here’s how to maintain PCI compliance in the contact center. Companies that regularly handling financial transactions have a responsibility to protect consumer data.
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Compliance Analytics: Effectively Gathering and Making Use of Compliance Related Data
Callminer
APRIL 16, 2015
Using speech analytics to improve the compliance of your call center can save you money and help you avoid fines
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Call Center Regulatory Compliance
Callminer
MARCH 11, 2020
Read this article to learn more about a few relevant regulations call centers must abide by to ensure the information they process remains secure.
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Omni+ Powered by Safe Select: Complete CCaaS Outbound Compliance
The DiJulius Group
OCTOBER 19, 2022
We are happy to announce that NobelBiz has partnered with Customer Dynamics, the #1 TCPA compliance innovator, to futureproof its contact center technology ecosystem. The post Omni+ Powered by Safe Select: Complete CCaaS Outbound Compliance appeared first on The DiJulius Group. Read Full Article.
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Maintaining compliance in inbound customer service call centers
Callminer
MARCH 21, 2016
Compliance doesn’t just happen – call centers need to deploy the right tools and strategies.
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What is the CFPB Consumer Financial Protection Bureau? Definition, Tips, Best Practices, and Compliance Challenges of the CFPB
Callminer
MARCH 7, 2017
CFPB Compliance Best Practices. Non-compliance invariably results in costing your company financially as fines and penalties are imposed. Non-compliance invariably results in costing your company financially as fines and penalties are imposed. The key here is they must maintain CFPB compliance while they make these calls.
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10 Keys to PCI Compliance in the Call Center
Callminer
APRIL 17, 2014
Here are 5 keys to PCI compliance in the call center. Failing to protect customer privacy can result in serious fines and reputation issues.
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What is OSHA Compliance Training?
ProProfs
DECEMBER 24, 2020
What is OSHA Compliance Training? Benefits of OSHA Compliance Training. HR Managers’ Roles in OSHA Compliance. OSHA Compliance Training Certification. What is OSHA Compliance Training? Before we get to OSHA compliance programs, let’s find out: what does OSHA stand for? Table of Contents. Introduction.
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3 Ways Speech Analytics Can Improve Call Center Compliance
Callminer
SEPTEMBER 17, 2015
Speech analytics plays a pivotal role in driving call center compliance. Take a look at how.
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20 Call Center Pros Reveal the Biggest Things Companies Overlook When It Comes to Call Center Compliance Issues
Callminer
FEBRUARY 26, 2018
Call centers are constantly under pressure from regulatory compliance concerns.
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182 What is the CFPB Consumer Financial Protection Bureau? Definition, Tips, Best Practices, and Compliance Challenges of the CFPB
Callminer
MARCH 7, 2017
Definition, Tips, Best Practices, and Compliance Challenges of the CFPB appeared first on CallMiner. The CFPB has jurisdiction over areas including banks, credit unions, securities firms, debt collectors, foreclosure […]. The post What is the CFPB Consumer Financial Protection Bureau?
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Building on your trust: Announcing SOC 2 compliance
Intercom, Inc.
OCTOBER 4, 2018
Why does SOC 2 compliance matter? The post Building on your trust: Announcing SOC 2 compliance appeared first on Inside Intercom. With this most recent audit, we are proud to say that we have successfully demonstrated a mature and reliable commitment to protecting our customer’s data.
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Achieving PCI DSS compliance with Puzzel and PCI Pal in the era of v4.0
Logicalware
JUNE 20, 2022
This allows companies more flexibility to adopt new technologies or security solutions to achieve compliance. What it means for Compliance in the Cloud’ at this year’s Get Connected event. The post Achieving PCI DSS compliance with Puzzel and PCI Pal in the era of v4.0 A significant change in version 4.0 PCI DSS v4.0
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Introducing Lightico’s Dynamic Documents: For Next-Level Compliance and CX
Lightico
DECEMBER 14, 2022
Compliance teams can easily review the documents as they are stored in one digital location. They eliminate ambiguity, ensuring that customers see the precise terms that apply to them. They can be saved in the agent’s CRM with a complete audit trail, and customers can optionally download a copy for themselves.
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The Effective Use of LMS Software for Safety Compliance
ProProfs
FEBRUARY 18, 2018
Safety, security and adhering to compliance is the major concern of every organization in today’s high-tech world, as the organization’s reputation and financial standings entirely depend on them. Although businesses are trying hard to improve their compliance, the methods they usually follow are traditional and ineffective.
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Six ways a distributed marketing platform can boost social media compliance for financial services advisors
Sprinklr
OCTOBER 22, 2021
Because financial services brands operate in a heavily regulated industry, you need to develop a well-defined social media compliance strategy. Financial services companies and their advisors need to think about risk in two broad categories: regulatory compliance and brand compliance. Regulatory compliance.
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3 Roles of Effective Know Your Customer (KYC) Compliance in the Banking Industry
Lightico
JULY 9, 2021
Know Your Customer (KYC) is a process that banks use in the KYC compliance program to document and verify clients’ information. KYC is a process that banks use in the KYC compliance program to document and verify customer information. What is the Purpose of KYC Purpose. 3 Roles of Effective KYC.
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Interactions Launches Trustera, First-Of-Its-Kind Redaction Solution Transforming Contact Center Compliance in a Work-from-Anywhere (WFA) Environment
Customer Think
NOVEMBER 10, 2022
Amid unprecedented security challenges, Conversational AI-powered solution delivers security compliance, protects companies and customers and boosts brand trust.
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How Can Banks Support Troops Abroad & Ensure SCRA Compliance?
Lightico
AUGUST 5, 2021
But processing of SCRA requests to date has been filled with friction and frustration — banks and financial institutions today need a swift and efficient way to manage these processes while ensuring compliance. What banks need to quickly and efficiently complete SCRA processes and ensure compliance. Compliance. NPS / CSAT.
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Can Banks Accelerate Terms & Conditions & Enhance Compliance at the Same Time?
Lightico
AUGUST 3, 2021
Terms & Conditions for Banks: A Compliance & Experience Problem. Over the years, bank contact centers and BPO managers servicing banks have looked for ways to make sure terms and conditions are communicated clearly and effectively to the customer – both to avoid disputes and ensure both legal and regulatory compliance.
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EECC is Coming to Your Contact Center: What Industry Leaders Are Doing Now to Ensure Compliance
Lightico
SEPTEMBER 14, 2021
What Are the Biggest Roadblocks to Compliance. While many service providers have started a long path to digitization, many of their customer interactions remain antiquated and open to compliance risks. Leave major compliance reporting and adherence gaps. In short, verbal confirmations on terms and disclosures have proven to.
Online Compliance Training: 10 Best Practices that You Should Start Following
ProProfs
JUNE 18, 2019
29% of CCOs or Chief Compliance Officers in the United States have not documented or are not sure whether they have standardized compliance roles and responsibilities for their employees. To put it into figures, the cost of non-compliance is 2.71 times higher than the cost of compliance. What is Compliance Training?
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25 tips for optimizing your contact center's QA practices
Callminer
JUNE 9, 2021
Quality assurance does more than ensure regulatory compliance, it helps contact centers deliver the best outcomes for customers. Read our blog for tips on optimizing QA practices.
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New Year, New Rules: Consumer Trust, Data Privacy And Compliance In Contact Centers
CSAT.AI
JANUARY 8, 2020
Privacy compliance in contact centers poses unique challenges. Europe’s General Data Protection Regulation (GDPR) was just the beginning of attempts to bring more privacy and compliance protection to consumers. Contact Centers, Privacy and Compliance. Compliance and Consumer Trust. From GDPR to CCPA.
5 Keys to PCI Compliance in the Call Center
Callminer
NOVEMBER 24, 2017
How can call centers remain PCI compliant and instill customer confidence that data is being protected? Here are 5 key ways:
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UJET Attains SOC 2 Type 2 and HIPAA Compliance
UJET
DECEMBER 18, 2017
As part of our commitment to be the leading enterprise customer support platform on the market, we are proud to be one of the select few providers to have achieved SOC 2 Type 1 , SOC 2 Type 2, and HIPAA compliance.
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Collection Success Stories in the Contact Center: Part 2
Callminer
NOVEMBER 4, 2018
Maintaining contact center compliance in the debt collection industry is a difficult task with compliance to state-by-state regulatory laws and agent retention being two of the biggest.
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How has Brexit affected businesses?
CallCare
SEPTEMBER 27, 2023
Regulatory compliance As EU rules may no longer apply to customer service functions, legal teams will need to ensure that businesses comply with a changing landscape of regulatory compliance. In a post-Brexit world, it can be difficult for businesses to stay on top of changes to compliance, regulations and consumer expectations too.
21 Call Center Leaders Reveal the Biggest Concerns Keeping Call Center Managers Up at Night
Callminer
FEBRUARY 2, 2018
With managers often having large staffs of call center representatives to manage, regulatory compliance requirements to address, customer satisfaction to uphold, sales targets to hit, and more, it’s no surprise that call […].
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