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Compliance Related Topics 
Uniphore
NOVEMBER 17, 2021
The sheer volume, complexity and evolving nature of these rules make total compliance a monumental task for humans. The post Keeping Compliance Under Control appeared first on Uniphore. Few industries are regulated as closely as wealth management.
Callminer
MARCH 12, 2020
Compliance with PCI-DSS involves understanding the above goals and documenting specific efforts outlined within the set of standards to meet them. The bulk of the act’s requirements pertain to in-house administrative protocols and technological requirements for proper compliance.
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Callminer
NOVEMBER 24, 2020
Read this article to learn how organizations can achieve and maintain legal compliance with a remote workforce
ProProfs
OCTOBER 4, 2022
Compliance makes it riskier to do the wrong thing, says Riaan Bekker, Force Solutions Manager, thryve – a risk management solutions provider. . And compliance assessments play a huge role in management of such risks to help your business save big. Top 10 Compliance Assessments .
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Callminer
MARCH 11, 2020
Read this article to learn more about a few relevant regulations call centers must abide by to ensure the information they process remains secure
Uniphore
JANUARY 21, 2022
It comes as no surprise then that compliance-related tools and programs are among the industry’s leading business investments. However, compliance isn’t the only factor driving healthcare business decisions today. Few industries are as closely regulated as healthcare.
Callminer
AUGUST 10, 2020
When it comes to managing a contact center, you should never take a risk in regards to regulatory compliance. Here is a look at eleven compliance acts that contact centers should be aware of
Logicalware
JUNE 20, 2022
This allows companies more flexibility to adopt new technologies or security solutions to achieve compliance. What it means for Compliance in the Cloud’ at this year’s Get Connected event. The post Achieving PCI DSS compliance with Puzzel and PCI Pal in the era of v4.0
Callminer
APRIL 23, 2019
PCI compliance call recording & transcription refers to the requirements set in the Payment Card Industry Data Security Standard (PCI DSS). Methods for Ensuring PCI Call Recording & Transcription Compliance. There are two primary categories that offer solutions to the issue of PCI compliance in the call center — manual and software solutions. Holistic policies and full compliance should be the aim of every organization under the authority of these guidelines.
ProProfs
DECEMBER 24, 2020
What is OSHA Compliance Training? Benefits of OSHA Compliance Training. HR Managers’ Roles in OSHA Compliance. OSHA Compliance Training Certification. What is OSHA Compliance Training? OSHA compliance training is a training mandated by t he agency.
Shep Hyken
DECEMBER 24, 2021
What Is PCI-DSS Compliance? . And compliance is evaluated either on a quarterly or annual basis depending on the organization.? . How to Establish PCI Compliance . These will help you see where your weak points are and how you can quickly achieve PCI compliance.? .
Callminer
MARCH 7, 2017
Definition, Tips, Best Practices, and Compliance Challenges of the CFPB appeared first on CallMiner. Call Center Best Practices Collections Compliance cfpb compliance consumer complaints consumer financial protection bureau
Callminer
MARCH 7, 2017
CFPB Compliance Best Practices. Non-compliance invariably results in costing your company financially as fines and penalties are imposed. To help you avoid CFPB compliance failure, we have developed a set of best practices: Assess Your Vendors: You should thoroughly inspect your vendors and ensure that they comply with CFPB regulations. The key here is they must maintain CFPB compliance while they make these calls. Chief Compliance Officer of Northland Group, Inc.,
Lightico
AUGUST 5, 2021
But processing of SCRA requests to date has been filled with friction and frustration — banks and financial institutions today need a swift and efficient way to manage these processes while ensuring compliance. Compliance.
Taylor Reach Group
JUNE 21, 2021
TRG) has been enlisted to ensure compliance for a statewide youth crisis line. As a result, the operation has fallen short of state compliance requirements. TRG, an award-winning call and contact center consulting and managed services firm, will be performing a deep dive into all of the center’s processes, staffing, and technology in order to determine the precise gaps between current operations and state compliance. The Taylor Reach Group, Inc.
CSAT.AI
JANUARY 8, 2020
Privacy compliance in contact centers poses unique challenges. Europe’s General Data Protection Regulation (GDPR) was just the beginning of attempts to bring more privacy and compliance protection to consumers. Contact Centers, Privacy and Compliance.
ProProfs
FEBRUARY 18, 2018
Safety, security and adhering to compliance is the major concern of every organization in today’s high-tech world, as the organization’s reputation and financial standings entirely depend on them. Although businesses are trying hard to improve their compliance, the methods they usually follow are traditional and ineffective. Identify the Compliance Requirements One of the most important things that you need to identify is the compliance requirements.
Sprinklr
OCTOBER 22, 2021
Because financial services brands operate in a heavily regulated industry, you need to develop a well-defined social media compliance strategy. Financial services companies and their advisors need to think about risk in two broad categories: regulatory compliance and brand compliance.
Callminer
APRIL 13, 2020
Here's everything you need to know about the Fair Debt Collection Practices Act (FDCPA) and what it means to both collectors and debtors
Lightico
SEPTEMBER 14, 2021
What Are the Biggest Roadblocks to Compliance. While many service providers have started a long path to digitization, many of their customer interactions remain antiquated and open to compliance risks. Leave major compliance reporting and adherence gaps.
Lightico
JULY 9, 2021
Know Your Customer (KYC) is a process that banks use in the KYC compliance program to document and verify clients’ information. KYC is a process that banks use in the KYC compliance program to document and verify customer information.
Lightico
AUGUST 3, 2021
Terms & Conditions for Banks: A Compliance & Experience Problem. But how these terms and conditions are communicated — as well as which channel these forms are sent to — create a bottleneck for business processes, open up compliance risks and lead to customer frustration.
UJET
DECEMBER 18, 2017
As part of our commitment to be the leading enterprise customer support platform on the market, we are proud to be one of the select few providers to have achieved SOC 2 Type 1 , SOC 2 Type 2, and HIPAA compliance. This morning, we shared that UJET successfully completed the SOC 2 Type 2 and HIPAA examinations.
Inside Intercom
OCTOBER 4, 2018
Why does SOC 2 compliance matter? The post Building on your trust: Announcing SOC 2 compliance appeared first on Inside Intercom. Engineering News & Updates compliance privacy security SOC 2Innovation doesn’t matter if it can’t be trusted, and that’s why we are committed to ensuring we deliver the highest standards of security for our customers. That has always been a guiding principle here at Intercom from our very earliest days.
ProProfs
JUNE 18, 2019
29% of CCOs or Chief Compliance Officers in the United States have not documented or are not sure whether they have standardized compliance roles and responsibilities for their employees. In fact, recent research points to the fact that non-compliance has become costlier for many organizations than ever before, far exceeding the costs of compliance. To put it into figures, the cost of non-compliance is 2.71 times higher than the cost of compliance.
ProProfs
JANUARY 2, 2014
Whether you’re a business looking to create a certification course on internal company policies, or an institution that has accreditation requirements, ProProfs Compliance Certificate feature helps you easily create certification courses for meeting your compliance requirements. No organization today can disregard the importance of compliance training. How does ProProfs Compliance Certificate help my organization meet compliance requirements?
ProProfs
DECEMBER 22, 2013
Whether you’re a business looking to create a certification course on internal company policies, or an institution that has accreditation requirements, ProProfs Compliance Certificate feature helps you easily create certification courses for meeting your compliance requirements. No organization today can disregard the importance of compliance training. How does ProProfs Compliance Certificate help my organization meet compliance requirements?
Callminer
NOVEMBER 9, 2020
Call Center Best Practices Contact Center Operations Risk Management & Compliance Speech AnalyticsCall center fraud is no laughing matter.
Callminer
AUGUST 19, 2019
Sensitive personal data that is not captured or transcribed into text records cannot be stolen, leaked or somehow misused thus putting the company in the unenviable position of being outside of compliance or being forced to conduct damage control with an angry customer base. Ensure automated PCI compliance for audio and text-based interactions because sensitive numeric data is removed for post-call, real-time and archived historical interactions.
Callminer
MARCH 27, 2020
Artificial Intelligence Call Center Best Practices Collections Contact Center Efficiency Contact Center Operations Customer Service & Support Quality Monitoring Risk Management & Compliance Speech Analytics
Callminer
SEPTEMBER 1, 2020
After months of organizing, and re-organizing, we’re proud to say that our first virtual Customer Engagement Transformation Exchange (CETX) was a success! With over a thousand registrants, our inaugural CETX and very first digital conference also marked one of our largest events to date.
Callminer
MARCH 30, 2020
Managing a call center caught up in the uncertainty of a worldwide pandemic is no small feat. However, there are a number of important guidelines and tips you can keep in mind to help ease your center’s workforce into remote working and mitigate contagion risks.
Callminer
MARCH 23, 2020
Providing key metrics and clear numbers is primordial in any industry, and it becomes particularly challenging in the field of call centers. This is why managers have developed a number of techniques to quantify results and improve efficiency over the years.
Callminer
JULY 22, 2020
Agent Performance Call Center Best Practices Contact Center Operations Performance Management Risk Management & ComplianceTerminating professional relationships can be difficult.
Logicalware
AUGUST 12, 2021
The compliance challenge. After receiving a demo, GC Business Finance was happy it would resolve the compliance issue it was facing and gave Puzzel the go-ahead to proceed with the integration.
Callminer
SEPTEMBER 14, 2020
For instance, a call center business analyst might recommend implementing an interaction analytics solution for a collections and accounts receivables management (ARM) firm to ensure that call center agents meet compliance requirements for debt collection.
Callminer
MARCH 25, 2020
Agent Performance Call Center Best Practices Contact Center Efficiency Contact Center Operations Customer Service & Support Performance Management Quality Monitoring Risk Management & ComplianceRead on to learn about adjustments we made to working from home.
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