The State of Remote Workforce Compliance
Callminer
NOVEMBER 24, 2020
Read this article to learn how organizations can achieve and maintain legal compliance with a remote workforce
Compliance Related Topics 
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Keeping Compliance Under Control
Uniphore
NOVEMBER 17, 2021
The sheer volume, complexity and evolving nature of these rules make total compliance a monumental task for humans. The post Keeping Compliance Under Control appeared first on Uniphore. Few industries are regulated as closely as wealth management.
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Call Center Regulatory Compliance
Callminer
MARCH 12, 2020
Compliance with PCI-DSS involves understanding the above goals and documenting specific efforts outlined within the set of standards to meet them. The bulk of the act’s requirements pertain to in-house administrative protocols and technological requirements for proper compliance.
Call Center Regulatory Compliance
Callminer
MARCH 11, 2020
Read this article to learn more about a few relevant regulations call centers must abide by to ensure the information they process remains secure
25 Things Chief Compliance Officers Want Every Contact Center Agent to Know
Callminer
JANUARY 26, 2021
See how maintaining contact center compliance requires cooperation between CCOs, contact center agents and an entire organization
What Executives Need To Know About Contact Center Compliance
Callminer
AUGUST 10, 2020
When it comes to managing a contact center, you should never take a risk in regards to regulatory compliance. Here is a look at eleven compliance acts that contact centers should be aware of
Facilitating Compliance: helping patients choose health
Customer Think
OCTOBER 12, 2022
In the late 1970s, I approached my studies for an MSc in Health Sciences (Community Health Education) with an idealistic goal to create ways to promote wellness and prevent disease.
How to Conduct an Employee Compliance Assessment
ProProfs
OCTOBER 4, 2022
Compliance makes it riskier to do the wrong thing, says Riaan Bekker, Force Solutions Manager, thryve – a risk management solutions provider. . And compliance assessments play a huge role in management of such risks to help your business save big. Top 10 Compliance Assessments .
What is PCI Compliance Call Recording & Transcription: Definition, Expert Tips & Best Practices
Callminer
APRIL 23, 2019
PCI compliance call recording & transcription refers to the requirements set in the Payment Card Industry Data Security Standard (PCI DSS). Methods for Ensuring PCI Call Recording & Transcription Compliance. There are two primary categories that offer solutions to the issue of PCI compliance in the call center — manual and software solutions. Holistic policies and full compliance should be the aim of every organization under the authority of these guidelines.
What is PCI Compliance Call Recording & Transcription: Definition, Expert Tips & Best Practices
Callminer
APRIL 22, 2019
Learn more about PCI compliance call recording and transcription and read expert tips and best practices for PCI compliance in the contact center
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How we ensure the highest standards of data privacy and compliance within Intercom
Intercom, Inc.
OCTOBER 19, 2022
We protect it throughout its lifecycle with robust security practices, tailored role-specific staff training, and rigorous compliance with regulations. You can choose to host your data in a region that suits your compliance requirements and give you – and your users – peace of mind”.
Omni+ Powered by Safe Select: Complete CCaaS Outbound Compliance
The DiJulius Group
OCTOBER 19, 2022
We are happy to announce that NobelBiz has partnered with Customer Dynamics, the #1 TCPA compliance innovator, to futureproof its contact center technology ecosystem. The post Omni+ Powered by Safe Select: Complete CCaaS Outbound Compliance appeared first on The DiJulius Group.
Achieving PCI DSS compliance with Puzzel and PCI Pal in the era of v4.0
Logicalware
JUNE 20, 2022
This allows companies more flexibility to adopt new technologies or security solutions to achieve compliance. What it means for Compliance in the Cloud’ at this year’s Get Connected event. The post Achieving PCI DSS compliance with Puzzel and PCI Pal in the era of v4.0
What is OSHA Compliance Training?
ProProfs
DECEMBER 24, 2020
What is OSHA Compliance Training? Benefits of OSHA Compliance Training. HR Managers’ Roles in OSHA Compliance. OSHA Compliance Training Certification. What is OSHA Compliance Training? OSHA compliance training is a training mandated by t he agency.
What is the CFPB Consumer Financial Protection Bureau? Definition, Tips, Best Practices, and Compliance Challenges of the CFPB
Callminer
MARCH 7, 2017
Definition, Tips, Best Practices, and Compliance Challenges of the CFPB appeared first on CallMiner. Call Center Best Practices Collections Compliance cfpb compliance consumer complaints consumer financial protection bureau
Compliance Analytics: Effectively Gathering and Making Use of Compliance Related Data
Callminer
APRIL 16, 2015
Using speech analytics to improve the compliance of your call center can save you money and help you avoid fines
Maintaining compliance in inbound customer service call centers
Callminer
MARCH 21, 2016
Compliance doesn’t just happen – call centers need to deploy the right tools and strategies
What is the CFPB Consumer Financial Protection Bureau? Definition, Tips, Best Practices, and Compliance Challenges of the CFPB
Callminer
MARCH 7, 2017
CFPB Compliance Best Practices. Non-compliance invariably results in costing your company financially as fines and penalties are imposed. To help you avoid CFPB compliance failure, we have developed a set of best practices: Assess Your Vendors: You should thoroughly inspect your vendors and ensure that they comply with CFPB regulations. The key here is they must maintain CFPB compliance while they make these calls. Chief Compliance Officer of Northland Group, Inc.,
3 Ways Speech Analytics Can Improve Call Center Compliance
Callminer
SEPTEMBER 17, 2015
Speech analytics plays a pivotal role in driving call center compliance. Take a look at how
20 Call Center Pros Reveal the Biggest Things Companies Overlook When It Comes to Call Center Compliance Issues
Callminer
FEBRUARY 26, 2018
Call centers are constantly under pressure from regulatory compliance concerns
How to Maintain Contact Center Compliance [Resource Guide]
Callminer
MARCH 3, 2016
Here’s how to maintain PCI compliance in the contact center Companies that regularly handling financial transactions have a responsibility to protect consumer data.
Building on your trust: Announcing SOC 2 compliance
Intercom, Inc.
OCTOBER 4, 2018
Why does SOC 2 compliance matter? The post Building on your trust: Announcing SOC 2 compliance appeared first on Inside Intercom. Engineering News & Updates compliance privacy security SOC 2Innovation doesn’t matter if it can’t be trusted, and that’s why we are committed to ensuring we deliver the highest standards of security for our customers. That has always been a guiding principle here at Intercom from our very earliest days.
Guest Post: How to Ensure PCI Compliance in Your Call Center?
Shep Hyken
DECEMBER 24, 2021
What Is PCI-DSS Compliance? . And compliance is evaluated either on a quarterly or annual basis depending on the organization.? . How to Establish PCI Compliance . These will help you see where your weak points are and how you can quickly achieve PCI compliance.? .
10 Keys to PCI Compliance in the Call Center
Callminer
APRIL 17, 2014
Here are 5 keys to PCI compliance in the call center Failing to protect customer privacy can result in serious fines and reputation issues.
Taylor Reach Group to ensure compliance for statewide youth crisis line
Taylor Reach Group
JUNE 21, 2021
TRG) has been enlisted to ensure compliance for a statewide youth crisis line. As a result, the operation has fallen short of state compliance requirements. TRG, an award-winning call and contact center consulting and managed services firm, will be performing a deep dive into all of the center’s processes, staffing, and technology in order to determine the precise gaps between current operations and state compliance. The Taylor Reach Group, Inc.
The Effective Use of LMS Software for Safety Compliance
ProProfs
FEBRUARY 18, 2018
Safety, security and adhering to compliance is the major concern of every organization in today’s high-tech world, as the organization’s reputation and financial standings entirely depend on them. Although businesses are trying hard to improve their compliance, the methods they usually follow are traditional and ineffective. Identify the Compliance Requirements One of the most important things that you need to identify is the compliance requirements.
5 Keys to PCI Compliance in the Call Center
Callminer
NOVEMBER 24, 2017
How can call centers remain PCI compliant and instill customer confidence that data is being protected? Here are 5 key ways
Introducing Lightico’s Dynamic Documents: For Next-Level Compliance and CX
Lightico
DECEMBER 14, 2022
Compliance teams can easily review the documents as they are stored in one digital location. Lightico’s automated workflow solution allows documents to be created that can hide or show text based on a known customer condition. These documents are known as Dynamic Documents.
New Year, New Rules: Consumer Trust, Data Privacy And Compliance In Contact Centers
CSAT.AI
JANUARY 8, 2020
Privacy compliance in contact centers poses unique challenges. Europe’s General Data Protection Regulation (GDPR) was just the beginning of attempts to bring more privacy and compliance protection to consumers. Contact Centers, Privacy and Compliance.
How Can Banks Support Troops Abroad & Ensure SCRA Compliance?
Lightico
AUGUST 5, 2021
But processing of SCRA requests to date has been filled with friction and frustration — banks and financial institutions today need a swift and efficient way to manage these processes while ensuring compliance. Compliance.
Interactions Launches Trustera, First-Of-Its-Kind Redaction Solution Transforming Contact Center Compliance in a Work-from-Anywhere (WFA) Environment
Customer Think
NOVEMBER 10, 2022
Amid unprecedented security challenges, Conversational AI-powered solution delivers security compliance, protects companies and customers and boosts brand trust.
Six ways a distributed marketing platform can boost social media compliance for financial services advisors
Sprinklr
OCTOBER 22, 2021
Because financial services brands operate in a heavily regulated industry, you need to develop a well-defined social media compliance strategy. Financial services companies and their advisors need to think about risk in two broad categories: regulatory compliance and brand compliance.
What is the FDCPA Fair Debt Collection Practices Act? Definition,Tips,Best Practices,and Compliance Challenges of the FDCPA
Callminer
APRIL 13, 2020
Here's everything you need to know about the Fair Debt Collection Practices Act (FDCPA) and what it means to both collectors and debtors
EECC is Coming to Your Contact Center: What Industry Leaders Are Doing Now to Ensure Compliance
Lightico
SEPTEMBER 14, 2021
What Are the Biggest Roadblocks to Compliance. While many service providers have started a long path to digitization, many of their customer interactions remain antiquated and open to compliance risks. Leave major compliance reporting and adherence gaps.
3 Roles of Effective Know Your Customer (KYC) Compliance in the Banking Industry
Lightico
JULY 9, 2021
Know Your Customer (KYC) is a process that banks use in the KYC compliance program to document and verify clients’ information. KYC is a process that banks use in the KYC compliance program to document and verify customer information.
UJET Attains SOC 2 Type 2 and HIPAA Compliance
UJET
DECEMBER 18, 2017
As part of our commitment to be the leading enterprise customer support platform on the market, we are proud to be one of the select few providers to have achieved SOC 2 Type 1 , SOC 2 Type 2, and HIPAA compliance. This morning, we shared that UJET successfully completed the SOC 2 Type 2 and HIPAA examinations.
Can Banks Accelerate Terms & Conditions & Enhance Compliance at the Same Time?
Lightico
AUGUST 3, 2021
Terms & Conditions for Banks: A Compliance & Experience Problem. But how these terms and conditions are communicated — as well as which channel these forms are sent to — create a bottleneck for business processes, open up compliance risks and lead to customer frustration.
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