Intercom

JULY 13, 2023

How big is the AI revolution in the customer service space, really? “My advice to other leaders in the space is that if you are not thinking about how to apply AI in your business, it’s a huge missed opportunity” That is a difficult transition for customer service leaders to make, but AI is suddenly making it a reality.

AI 90

AI Customer Service ML Voice of the Customer 90

Intercom, Inc.

JULY 15, 2021

Being responsible for the design of AI services used by millions of people is a huge responsibility, and Arin is deeply aware of that. According to him, good design doesn’t need to sacrifice transparency, and imperceptible AI isn’t ethical AI. For Arin, explainability is a key element when it comes to ethical AI.

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AI Start-ups Machine Learning Technology 245

Callminer

OCTOBER 5, 2020

Read this article to learn the most overlooked obstacles for organizations when it comes to AI ethics and AI bias.

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AI 335

Adrian Swinscoe

SEPTEMBER 27, 2023

Today’s interview is with Cathrine (Cathy) Jooste, President of the Business Process Outsourcing Division, and John Samuel, EVP and CTO, at CGS, a global provider of […] The post CX in the age of AI: A leading outsourcer’s perspective – Interview with Cathy Jooste and John Samuel of CGS first appeared on Adrian Swinscoe.

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CX AI 145

Customer Think

AUGUST 15, 2023

Finance is a sector of the economy that’s poised to benefit greatly from the adoption of AI, especially when it comes to Financial Technology or FinTech.

Artificial Intelligence 98

Artificial Intelligence Finance AI Technology 98

Beyond Philosophy

JULY 13, 2023

Organizations are making a common mistake with AI. For example, a large telecom company designed an AI system to identify customer churn. The issue was the AI didn’t pinpoint why the customers were leaving. Here’s the thing: AI models are outstanding at predicting customer behavior.

AI 143

AI Machine Learning Customer Experience Customer Relationship Management 143

Intercom, Inc.

JULY 26, 2022

Conversational AI (artificial intelligence) is technology that simulates the experience of person-to-person communication for users, either through text-based or speech-based inputs. The AI component is crucial. In the case of conversational AI, these outputs are the responses it provides to users. Why use conversational AI?

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AI Artificial Intelligence Machine Learning Start-ups 118

Beyond Philosophy

SEPTEMBER 14, 2023

Are you ready for AI? Author, speaker, consultant, and The Agile Brand podcast host Greg Kihlstrom , ( www.gregkihlstrom.com ) Principal Chief Strategies for GK5A, joined us on a recent podcast to discuss what it takes to be prepared to implement AI and improve your customer experience. These predictions will ostensibly come from AI.

AI 88

AI Predictive Analytics Customer Experience Customer Acquisition 88

Customer Think

JULY 8, 2023

In my last column article Generative AI: What’s Next and How to Get the Payoff, I concluded with a recommendation and decision tree for selecting a generative AI tool — or should I say “toy” — looking at the still ongoing hype?

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AI CX Technology Technology 86

Beyond Philosophy

SEPTEMBER 9, 2023

Being ready is critical to the successful implementation of artificial intelligence (AI) to improve your customer experience. The ability to make these predictions is AI-driven. Their data house is full of siloed data and isn’t ready for AI analysis. But, in some cases, AI might not be the best fit.

Customer Experience 78

Customer Experience AI Artificial Intelligence Innovation 78

Taylor Reach Group

SEPTEMBER 6, 2023

by Colin Taylor The rapid advancement of conversational AI has had a profound impact on various industries, and one arena that has been significantly affected is the contact center industry. Conversational AI has brought the industry one step closer to achieving this goal.

Contact Center 65

Contact Center AI Data Entry Sentiment Analysis 65

Win the Customer

SEPTEMBER 6, 2023

This is where artificial intelligence (AI) and chatbots come into play, revolutionizing the way businesses interact with their customers. In this blog post, we’ll explore how AI and chatbots are transforming customer service interactions, making them faster and more efficient. AI-driven chatbots offer a scalable solution.

Customer Service 65

Customer Service AI Artificial Intelligence Customer Expectations 65

Beyond Philosophy

AUGUST 4, 2022

Artificial Intelligence (AI) is such a promising technology. Dr. Turner explains that he thinks of AI the way author Cathy O’Neil does in Weapons of Math Destruction : Algorithms are opinions embedded in code. Dr. Turner explains that AI decides the “Y” of an outcome. So, Dr. Turner says, AI is not magic.

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AI Artificial Intelligence Machine Learning Start-ups 148

Customer Think

SEPTEMBER 26, 2023

Enter generative AI, a transformative force that’s revolutionizing how businesses interact with their customers and elevating the overall customer experience. What is Generative AI? Generative AI harnesses existing data to […]

Customer Experience 59

Customer Experience AI Technology Technology 59

Intercom

SEPTEMBER 28, 2023

In the whirlwind of the past year, customer support has undergone a seismic shift, and the AI revolution is at the heart of it. Suddenly, AI is everywhere. How can we successfully integrate AI into our processes? How can we leverage AI in a way that boosts – not hinders – the customer experience?

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AI Start-ups Customer Service Education 59

Customer Think

JUNE 13, 2023

The application of artificial intelligence (AI) in healthcare has enormous potential to transform clinical procedures and enhance patient outcomes. However, several difficulties, including high prices, are involved with using AI technologies in healthcare settings. AI has the enormous potential to […]

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Healthcare AI Artificial Intelligence Technology 111

Intercom

MARCH 14, 2023

We quickly launched a collection of AI features for our Inbox, applying this technology to deliver efficiency gains. Introducing our new AI chatbot: Fin Today we’re announcing that we’ve built an AI-powered customer service bot that has the benefits of this new technology, and is suitable for business needs.

AI 126

AI Customer Service Technology Technology 126

CSAT.AI

JULY 12, 2023

AI can help, but companies that can’t handle a complete overhaul wonder where to start with AI. The good news is it’s possible to engage AI to enhance customer experience and service without blowing the budget. The Microsoft report agreed that investing in AI powered tools that augment agent efficacy is a practical choice.

CX 87

CX AI Sentiment Analysis Customer Experience 87

Customer Think

JULY 5, 2023

Just as calculators proved to be a valuable tool, AI can […] If you’ve been around long enough, you may remember the same worries about the use of handheld calculators in schools.

Artificial Intelligence 105

Artificial Intelligence AI Education 105

DMG Consulting

AUGUST 19, 2023

Donna Fluss digs into Generative AI Is generative AI ready for prime time? The post Donna Fluss digs into Generative AI appeared first on DMG Consulting. Here’s what DMG’s president, Donna Fluss thinks.

AI 62

AI 62

eglobalis

AUGUST 8, 2023

How AI and GenAI is shaking the status quo in CX for your eyes only The post How AI and GenAI is shaking the status quo in CX for your eyes only appeared first on Eglobalis.

CX 99

CX AI Customer Relationship Innovation 99

Zendesk

MAY 30, 2023

AI helps teams boost their productivity, increase efficiency, and meet rising customer expectations at a time when many are being asked to do more with much less. Nearly 3 in 4 business leaders plan to prioritize AI across their customer experiences this year, according to Zendesk research.

AI 98

AI CX Customer Expectations Customer Experience 98

Customer Think

SEPTEMBER 26, 2023

Various technologies associated with AI—most notably OpenAI’s ChatGPT—have thrown harsh light on the inadequate structures girding most so-called modern companies while also setting blazing fires at their feet. For businesses across industries, there’s never been a more mission critical moment than the one we’re in right now.

Customer Experience 64

Customer Experience AI Technology Technology 64

Zendesk

JUNE 28, 2023

Things move fast in the world of AI, and that pace of change evokes mixed feelings for people working in customer support. In this episode, Zendesk’s Cristina Fonseca , vice president of product, chats with host Nicole Saunders about the challenges and opportunities AI presents. That idea has driven Zendesk’s AI offerings, she said.

AI 96

AI Sentiment Analysis Customer Experience Technology 96

Help Scout

SEPTEMBER 25, 2023

In this AI knowledge base guide, we’ll explore what an AI knowledge base is along with its key components and benefits, helping you determine if an AI-driven knowledge base is right for you. Read the full article

AI 45

AI 45

CSAT.AI

SEPTEMBER 22, 2022

How a Conversational AI interaction works How CAI can Help You and Your CSAs Key KPIs to Measure The Importance of Transparency, Sentiment and AI Evolution. Conversational AI (CAI) helps with the scaling of personalized customer attention and interaction sought across industries. How a Conversational AI Interaction Works.

AI 100

AI Sentiment Analysis CX Customer Service 100

Customer Think

JANUARY 27, 2023

As the world moves ever closer to a future in which artificial intelligence (AI) plays a more significant role, contact centers are at the forefront of this change. AI has the potential to dramatically improve customer service, eliminate repetitive tasks and help contact centers become more efficient. Read […]

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Contact Center AI Artificial Intelligence Customer Service 126

Zendesk

MAY 24, 2023

AI has been a part of pop culture for generations (enter: The Terminator), but the recent developments of ChatGPT and AI-powered bots have breathed new life into the conversation surrounding its role in business. How can AI help customer service? How can AI help customer service?

Customer Service 88

Customer Service AI CX Customer Experience 88

Comm100

FEBRUARY 21, 2023

There’s no question that the use of AI in customer service is on the rise. Predictions on market growth vary, but one study shows an expected compound annual growth rate in AI of 37.3% This blog will reveal why more and more organizations are adopting AI by highlighting the key benefits of AI in customer service.

Customer Service 94

Customer Service AI CX Customer Experience 94

CSAT.AI

MAY 17, 2023

can help your business save more time and money with generative AI summaries and training. Summarize interactions with generative AI so that your employees don’t have to. generative AI synopses are for. Generative AI summaries also give agents insight into customer history to address their needs more efficiently.

Sentiment Analysis 93

Sentiment Analysis AI Customer Service 93

The DiJulius Group

MARCH 13, 2023

While artificial intelligence (AI) is already improving the customer experience, it will dramatically improve the employee experience over the next decade. Read Full Article The post How AI Will Impact the Employee Experience appeared first on The DiJulius Group. Along with its subfield of machine learning (ML), there are.

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AI Artificial Intelligence Data Entry ML 111

Beyond Philosophy

JULY 30, 2022

Artificial Intelligence (AI) is an incredible technology with potential to shape the future of humanity. The common misconception is that AI is a pure technological brain built from scratch without the risk of human influence. ” All that an AI is doing can be summarized at a basic level in this equation. Thanks very much.

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AI Artificial Intelligence Customer Experience CX 97

Help Scout

SEPTEMBER 12, 2023

AI won't replace teams that talk with customers every day, it'll make their jobs easier. Learn how Help Scout's newest AI feature can help teams write better, faster responses. Read the full article

AI 61

AI 61

TeamSupport

JULY 13, 2023

With the advent of this solution, a massive wave of influence has sparked, prompting businesses everywhere to explore ways to leverage AI of this nature. In our realm, businesses are looking to use AI technology to improve their operations, provide exceptional service, and increase customer support efficiency.

B2B 85

B2B AI Sentiment Analysis Customer Satisfaction 85

Customer Think

SEPTEMBER 21, 2023

Article source: [link] “AI is selling like hotcakes” – Rowan Trollope Enterprise subscriptions are the most important quarterly performance metric for cloud contact centre software provider Five9. AI is selling like cakes,” the company’s CEO at the […] And there’s been positive news. Subscription sales jumped 51% in Q4 2021.

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AI Sales Contact Center Technology 78

Zendesk

MARCH 31, 2023

Best-in-class customer service organizations are increasingly using AI as a competitive differentiator, especially as they face economic uncertainty and rising costs. Cost-savings are just one benefit of AI in customer service. The post Gartner: 3 Ways AI Benefits Customer Service Organizations appeared first on Zendesk.

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Customer Service AI Customer Experience 95