Callminer

AUGUST 14, 2024

One of the most obvious benefits of AI is its potential to improve CX. Learn how AI has revolutionized companies' ability to engage with customers, analyze data, and make strategic decisions.

AI 182

AI Customer Experience CX 182

eglobalis

SEPTEMBER 18, 2023

Transforming Call Center Experiences: How AI-Powered Solutions Can Reclaim $250 Billion in Wasted Investments The post Transforming Call Center Experiences: How AI-Powered Solutions Can Reclaim $250 Billion in Wasted Investments appeared first on Eglobalis.

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AI Artificial Intelligence Contact Center CX 439

Callminer

DECEMBER 17, 2023

Generative AI is extremely powerful, but when it comes to TCO it’s important to understand the implications of building your own AI-powered conversation intelligence solution vs. licensing one.

AI 344

AI 344

Callminer

OCTOBER 19, 2023

This blog explores why you shouldn’t rely solely on LLMs to unveil insights in customer conversations, and offers other AI techniques that deliver conversation intelligence advantages.

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AI 336

Callminer

AUGUST 6, 2024

This blog explores how AI analytics has improved call centers beyond its basic functions, empowering them to drill down important metrics, review conversations, and better understand customers.

AI 182

AI 182

Callminer

DECEMBER 26, 2023

As we venture into 2024, AI for the contact center, CX and other business applications continues to evolve rapidly. Read this blog for five AI trends impacting organizations in the year ahead.

Contact Center 339

Contact Center AI CX 339

ECXO

MAY 27, 2024

bnbvvvV Upcoming Impact of AI on Enterprise Technology Design: Enhancing CX and Business Outcomes Article source: [link] Introduction Artificial Intelligence is revolutionizing enterprise technology, and will redefine enterprise software design, and transform how businesses enhance customer, user experiences and drive business outcomes.

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AI Technology Technology CX 212

Adrian Swinscoe

JULY 24, 2024

Given the rapid evolution of technology in the customer engagement space over the last year, and after attending a few other vendor customer events in recent […] The post PegaWorld themes speak to the top AI implementation challenges first appeared on Adrian Swinscoe.

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AI Technology Technology Artificial Intelligence 147

ECXO

MARCH 24, 2024

1710668672319 AI in Customer Experience – should I stay, or should I go? Everyone is talking about Artificial Intelligence (AI) and how it has emerged as one of the most significant technological innovations in recent years, revolutionizing various industries and opening up a world of new possibilities.

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AI Customer Experience Social Media Machine Learning 156

DMG Consulting

SEPTEMBER 6, 2024

Conversational AI Competitive Landscape September 2024 The conversational artificial intelligence (CAI) market is already crowded, with over 100 established platform and/or customer self-service competitors and more entering the sector. The post Conversational AI Competitive Landscape appeared first on DMG Consulting.

AI 62

AI Artificial Intelligence Contact Center CRM 62

Adrian Swinscoe

NOVEMBER 3, 2023

Data shows that 35% of businesses have adopted using AI […] The post How the world is reacting to AI use in customer service first appeared on Adrian Swinscoe. This is a guest post from Janine Hunt, Client Partnership Director at customer service outsourcer Kura.

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AI Customer Service 246

Adrian Swinscoe

MAY 1, 2024

Don joins me today to talk about the […] The post The Generative AI landscape: The good, the bad and the boring – Interview with Don Schuerman of Pega first appeared on Adrian Swinscoe. Today’s interview is with Don Schuerman, the CTO and Vice President of Product Strategy and Marketing at Pegasystems.

AI 231

AI Artificial Intelligence Business Growth Customer Satisfaction 231

Intercom, Inc.

JANUARY 31, 2023

Suddenly it seemed that generative AI might transform industries from education to marketing. ☞ Click here to join the beta waitlist for our AI features or receive AI news from Intercom. Introducing our AI-powered beta features Summarize The first feature we built is a conversation summarization tool.

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AI Start-ups Technology Technology 188

Adrian Swinscoe

JULY 27, 2024

Given the rapid evolution of technology in the customer engagement space over the last year, and after attending a few other vendor customer events in recent […] The post PegaWorld themes speak to the top AI implementation challenges first appeared on Adrian Swinscoe.

AI 130

AI Technology Technology 130

Totango

MAY 17, 2024

Some believe AI is overhyped. A recent poll taken during the Higher Logic Super Forum SPARK conference in April says 61% of CS professionals sometimes use AI platforms alongside other systems, while 11% always leverage AI in various instances and workflows. But there are proven, compliant ways to drive impact with AI today.

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Innovation AI Start-ups Government 98

Customer Think

JULY 23, 2024

Organizations should use LLMs and Gen AI to fix their data for AI-powered transformation. I recently attended a webinar delivered by a large AI technology vendor. One of the presenters had a slide implying that without AI, your business is dead. This is how. I find that a little bit alarmist.

AI 108

AI Technology Technology 108

C3Centricity

DECEMBER 5, 2023

Artificial Intelligence (AI) has become an integral part of our daily lives and has revolutionized how we interact with technology and businesses. This post discusses how to use AI to enhance customer experience with another AI, authentic interactions. Embracing Emotional Intelligence (EI) is crucial for AI.

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AI Artificial Intelligence Technology Technology 104

Customer Think

AUGUST 29, 2024

2024 survey results show that many retailers already use or are actively working toward adopting AI-powered tools. The data reveals that one-third are assessing or piloting AI initiatives. Overall, over 60 percent say they’re planning […]

Retail 118

Retail AI Technology Technology 118

CX Network

SEPTEMBER 3, 2024

Discover the five considerations CX professionals must focus on to effectively navigate the complexities of AI procurement and ensure AI is trustworthy

AI 69

AI CX 69

Customer Think

AUGUST 20, 2024

Thanks to advancements in technology, Artificial Intelligence (AI) is now playing […] This has made personalization a big deal for businesses. It’s about making sure each customer gets a unique experience that matches their needs and preferences.

Artificial Intelligence 109

Artificial Intelligence AI Customer Experience Technology 109

Doing CX Right

AUGUST 11, 2024

Are you curious about the ROI of AI? New research reveals surprising ways AI is transforming customer and employee experiences. The post The ROI of AI: New Research Shows the Impact on Customer and Employee Experiences appeared first on Doing CX Right. Read article and apply lessons.

AI 105

AI CX Technology Technology 105

Intercom

SEPTEMBER 4, 2024

We all know that AI is transforming customer service – the latest AI tools are incredibly good at the tasks customer support agents typically do, and AI agents will increasingly resolve more and more customer queries. Learn high-ROI strategies for integrating AI into your existing support workflows.

AI 62

AI Customer Service Innovation Customer Experience 62

Beyond Philosophy

AUGUST 22, 2024

Listen to the podcast: Artificial Intelligence (AI) has some excellent applications in Customer Experience , applications that can transform the processes in customer interactions. However, after all the sci-fi we have grown up watching, it is natural to wonder what the entrance of AI will mean for the humans involved.

AI 78

AI Artificial Intelligence Customer Relationship Gaming 78

Intercom

JUNE 20, 2024

The latest breakthroughs in AI are already profoundly changing customer service. There’s an inherent structure and repetition to customer queries that make it highly suitable for AI to enhance efficiency and improve customer satisfaction. This doesn’t mean you can just slap AI into a product and call it a day.

AI 90

AI Customer Service Machine Learning Artificial Intelligence 90

Customer Think

JUNE 18, 2024

Image Rights for ECXO: Generated by MidJourney and DALL-E The Transformative Power of AI in Physical Product Design: Enhancing Creativity and Customer Experience Article source: [link] Introduction The advent of generative AI is reshaping the landscape of physical product design, driving innovation, practicality, and enhancing the customer experience. (..)

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AI Customer Experience Innovation Technology 140

Experience Investigators

JULY 16, 2024

Join us for an exciting conversation as Jeannie Walters answers a question from Adam Toporek about the transformative power of AI on the employee experience. Gain insights into how AI can boost efficiency, sharpen decision-making, and foster personalized skill development.

AI 94

AI Artificial Intelligence CX 94

Zendesk

MARCH 13, 2024

Zendesk announced today that it will acquire Ultimate, an industry-leading provider of service automation, to deliver the most complete AI offering for customer experience (CX) in the market. The latest CX Trends data shows that unprecedented demand for AI is driving up the speed and frequency of customer engagement.

AI 138

AI CX Business Growth Innovation 138

Helpt

MAY 31, 2024

We're at a crucial point in AI with all the focus on AI customer support and its impact on customer satisfaction. Both of these companies are using AI in their customer support but the results are starkly different: one is using chatbots to cut costs while the other is using AI to increase productivity and expand the scope of the role.

Customer Satisfaction 98

Customer Satisfaction AI Sentiment Analysis Customer Experience 98

CommBox

DECEMBER 12, 2023

In the realm of customer service, the integration of Artificial Intelligence (AI) has become increasingly prevalent, with generative AI chatbots playing a pivotal role in providing efficient and streamlined human-like support. Misconception 1: AI Chatbots are Impersonal and Provide a Bad Customer Experience.

Customer Satisfaction 96

Customer Satisfaction AI Machine Learning Artificial Intelligence 96

VOZIQ

AUGUST 14, 2024

Reston, VA, — VOZIQ AI , a leading provider of AI-powered solutions to subscription businesses, today announced that they have won AI Global Excellence Award 2024 in AI-Based Customer Retention Platform category. We are honored to win this recognition.

Customer Retention 52

Customer Retention AI Machine Learning Artificial Intelligence 52