Callminer

JANUARY 9, 2018

Artificial intelligence (AI) gives machines the ability to learn from experience as they take in more data and perform tasks like humans.

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Callminer

JUNE 27, 2022

AI can play a vital role in the collections strategy. CallMiner’s Rick Britt, VP of AI, explore how at Credit Connects Online Collections Technology Think Tank on 7th July at 11:55am BST.

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Customer Think

MARCH 24, 2024

Artificial Intelligence (AI) is poised to revolutionize the field of software development, fundamentally changing how software is designed, built, and tested. With its ability to analyze data, automate tasks, and make intelligent decisions, AI is reshaping the entire software development lifecycle.

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Customer Think

FEBRUARY 2, 2024

Artificial Intelligence (AI) is transforming the manufacturing industry, leading it to a new era of innovation and efficiency. By leveraging artificial intelligence, manufacturers are optimizing their operations, enhancing supply chains, and overcoming challenges.

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Customer Think

AUGUST 15, 2023

Finance is a sector of the economy that’s poised to benefit greatly from the adoption of AI, especially when it comes to Financial Technology or FinTech.

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Logicalware

JULY 26, 2023

Artificial Intelligence (AI) has transformed contact centres, improving customer experiences and operational efficiency. However, it’s important to recognise that AI is an umbrella term encompassing various subfields and techniques. What is Artificial Intelligence (AI)?

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Shep Hyken

APRIL 29, 2022

He shares how organizations can use data and AI-powered tools to benefit customers. As I write this, I’m using web-based artificial intelligence (AI) transcription software called Otter to help me turn recorded audio interviews into a text transcription.

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Customer Think

JULY 5, 2023

Just as calculators proved to be a valuable tool, AI can […] If you’ve been around long enough, you may remember the same worries about the use of handheld calculators in schools.

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Callminer

APRIL 16, 2018

Artificial intelligence (AI) is about to transform every segment of our economy.

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Customer Think

OCTOBER 30, 2021

Artificial Intelligence is a new force that is reallocating the ideas of following fashion trends from the […]. This industry is figuring out which technological aspect suits it best and generates maximum benefits, especially in light of the reasons and technological developments throughout the world.

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DMG Consulting

SEPTEMBER 29, 2022

How Artificial Intelligence Is Transforming CX. Artificial intelligence (AI) is driving a great wave of contact center system and application overhauls and upgrades. Artificial intelligence is being rolled out in contact centers in a couple of ways. AI’s Vision for Contact Centers.

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Fonolo

JANUARY 10, 2023

Wondering how to use artificial intelligence (AI) in your call center? Some people worry that AI is dangerous. Others have their eyes on job loss, thinking that AI might replace human agents altogether. There is plenty to learn about artificial intelligence and its cousin, machine learning (ML).

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Customer Think

OCTOBER 31, 2021

Artificial Intelligence (AI) – the capability of a machine or piece of software to display human-like intelligence – permeates our daily lives, often in ways we do not notice. It touches us in myriad ways. In the words of […].

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Customer Think

DECEMBER 26, 2021

Now artificial intelligence (AI) has become a key piece […]. Seventy-five percent of salespeople believe that they could not do their jobs as effectively without current technologies, according to our latest research.

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The DiJulius Group

APRIL 24, 2024

Is your company’s watchful AI eye crossing the line into employee privacy? On this episode of The Customer Service Revolution, John tackles this contentious debate head-on, sharing his astonishment at the corporate practice of monitoring employee communications through artificial intelligence.

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Customer Think

JULY 11, 2023

New cross-functional group is created to address issues surrounding the use of artificial intelligence in the research, insights, and analytics sector worldwide

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NGDATA

DECEMBER 18, 2023

Artificial Intelligence (AI) is a simulation of human intelligence by computers achieved through techniques like machine learning. Machine learning allows AI to create algorithms and learn from data without explicit programming. Source The post Artificial Intelligence: Hype vs.

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Customer Think

JULY 22, 2021

Everyone is aware of Artificial Intelligence and its contribution to every industry. The work has transformed after Artificial Intelligence, and the latest technology has made every job/work seamlessly. Now, it is likely to hear a remarkable thing about AI, as there is certainly no doubt of testimonies in this situation.

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Customer Think

AUGUST 30, 2021

The AI market is growing at a rapid rate, with experts claiming that it will snowball to reach a market value of $190.61 Research also indicates that the forecasted AI annual growth rate will reach 33.2% And if you think that AI is primarily being used to drive […]. billion by 2025. between 2020 and 2027.

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Uniphore

SEPTEMBER 6, 2017

Language versus Intelligence. Natural Language Understanding and artificial intelligence are often terms that are used interchangeably when describing virtual assistants, but they are actually two different things. Read More.

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Adrian Swinscoe

FEBRUARY 25, 2022

In early December, Cogito published some new research designed to capture consumers’ understanding of artificial intelligence (AI), their overall perception and utilization of it, and any […]. The post Customers know how to solve data, privacy and AI trust issues.

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Neosperience

DECEMBER 21, 2022

Artificial Intelligence has come a long way in recent years: growing in possibility, skill, and prevalence, it has become part of our everyday lives, influencing our habits. AI Bill of Rights. public sector , but the guidelines it contains can also be applied in other contexts where it is used.

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Beyond Philosophy

JULY 18, 2020

The Big Mistake People Make with AI. Specifically, one would be wise to understand what AI is, how it works, and what problems it can solve for your business. Ghosh studies AI and its overlap with behavioral economics. There are many types of AI. AI is excellent at categorizing groups. Key Takeaways.

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Customer Think

APRIL 12, 2024

Yet, within this expansive world, there is an increasingly essential thread – artificial intelligence (AI). AI’s role in software development is not only about streamlining processes and improving efficiency; it’s about personalization – the shaping of every coder’s […]

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TeamSupport

SEPTEMBER 23, 2020

Failing to do so will increase the likeliness of customer churn and also damage their reputation.That’s why an increasing number of businesses are leveraging AI every year to enhance their brand and provide a level of support required to stay competitive. Fortunately, companies that integrate AI have it easier. In Summary.

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Customer Think

MARCH 20, 2024

More than nine in ten leading businesses have ongoing investments in artificial intelligence (AI), including non-tech giants like McDonald’s, CVS Health, and Pfizer. More than 90% also report increasing their investment and incorporating AI into more of their processes.

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Zendesk

MAY 9, 2023

According to our latest CX Trends Report , around two-thirds of CX leaders believe that artificial intelligence (AI) will drive large cost savings over the next few years and that it has the potential to transform how they engage with their customers. Retailers around the world are investing in the power of AI.

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Customer Think

MARCH 20, 2024

Source: Shutterstock (This year, I’m devoting some of my Research Round-Up posts to academic research papers relating to the use of artificial intelligence for marketing purposes.

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TeamSupport

SEPTEMBER 21, 2020

Among all the innovations that have developed throughout the years, artificial intelligence, or AI, is one of the biggest technological breakthroughs that has ever happened to mankind. Ever since AI came into existence, it has been significantly impacting various sectors, including contact centers and the B2B industry.

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NGDATA

APRIL 18, 2024

The digital marketing industry has undergone major shifts, with the next being the era of artificial intelligence (AI). AI will revolutionize predictive analytics and content creation. AI-powered predictive analytics will enable faster forecasting, key decision-making, and identifying trends.

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ECXO

APRIL 7, 2024

The Majestic Dance between AI and Humans in CX Indeed, in the luminous panorama of business ecosystems, the phrase “customer experience” has emerged as a cardinal point of focus. In this digital era, artificial intelligence (AI) has certainly emerged as a powerful tool that can augment and enhance customer experience.

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Intercom, Inc.

JULY 26, 2022

Conversational AI (artificial intelligence) is technology that simulates the experience of person-to-person communication for users, either through text-based or speech-based inputs. The AI component is crucial. In the case of conversational AI, these outputs are the responses it provides to users.

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Customer Think

JUNE 13, 2023

The application of artificial intelligence (AI) in healthcare has enormous potential to transform clinical procedures and enhance patient outcomes. However, several difficulties, including high prices, are involved with using AI technologies in healthcare settings. AI has the enormous potential to […]

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Customer Think

AUGUST 13, 2021

AI is becoming common in many services and products. AI development firms work with businesses to develop machine learning-based AI software development intended specifically for their needs. AI development […]. A large amount of data is trained and analyzed for the machine to understand.

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UJET

DECEMBER 2, 2020

Actually, they aren’t just asking, they are hoping that artificial intelligence (AI) will allow them to replace live agents, just as they have been since interactive voice response systems (IVRs) were first introduced into the market more than five decades ago. The post Can Artificial Intelligence Replace Contact Center Agents?

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Adrian Swinscoe

APRIL 23, 2024

The research found that […] The post New Adobe research: Generative AI is changing what consumers expect from brands first appeared on Adrian Swinscoe. About a year ago, I spoke to Luc Dammann, President EMEA at Adobe, about some new research that Adobe had just published.

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C3Centricity

DECEMBER 5, 2023

Artificial Intelligence (AI) has become an integral part of our daily lives and has revolutionized how we interact with technology and businesses. This post discusses how to use AI to enhance customer experience with another AI, authentic interactions. Embracing Emotional Intelligence (EI) is crucial for AI.

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