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3 Ways to Use Artificial Intelligence in Your Call Center

Fonolo

Wondering how to use artificial intelligence (AI) in your call center? Some people worry that AI is dangerous. Others have their eyes on job loss, thinking that AI might replace human agents altogether. There is plenty to learn about artificial intelligence and its cousin, machine learning (ML).

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How AI Will Impact the Employee Experience

The DiJulius Group

While artificial intelligence (AI) is already improving the customer experience, it will dramatically improve the employee experience over the next decade. Tedious tasks that once took agents hours upon hours to complete—be it boring data entry or replying to repetitive questions—will be relegated to computers.

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Harnessing the Power of AI in Lending: Leveraging Artificial Intelligence to Revolutionize Loan Originations Servicing and Document Management

Lightico

Artificial intelligence (AI) has revolutionized various industries, including financial services and lending. However, extracting meaningful information from this data has been a challenge. The traditional approach involves cumbersome paperwork, manual data entry, and extensive manual review processes.

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The Evolution of Conversational AI in the Contact Center Industry

Taylor Reach Group

by Colin Taylor The rapid advancement of conversational AI has had a profound impact on various industries, and one arena that has been significantly affected is the contact center industry. Conversational AI has brought the industry one step closer to achieving this goal.

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Top 5 Conversational Automation Considerations for Healthcare CX Providers

Uniphore

Conversational AI and automation are rapidly modernizing today’s healthcare consumer experience. Using real-time data—including emotion, sentiment and intent analysis—AI-powered systems are substantially shortening and simplifying complex patient and member journeys. In other words, better CX can improve patient retention.

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Conquering Uncertainty: How Intelligent Document Processing (IDP) Empowers Your Credit Analysts

Lightico

Here’s where Intelligent Document Processing (IDP) for Auto Finance , elevates the role of the credit analyst, & emerges as a game-changing technology. Accuracy at Scale – Building a Foundation for Informed Decisions Human error is an inevitable part of manual processes and data entry.

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Intelligent Document Processing: Fueling Efficiency and Growth

Lightico

Data needs to be processed quickly and accurately, especially when it is ingested by paper or digital documents. This is where Intelligent Document Processing (IDP) comes in. IDP is a technology that uses artificial intelligence and machine learning to automate the extraction of data from documents.