eglobalis

MAY 20, 2025

Practical Implementation Example: SurveyMonkey improved GRR in SMBs by 8% with a customer education portal. Dropbox reduced SMB churn through structured onboarding and webinar education. Exclude upsell/expansion. Align GRR drops to support gaps or competitor defections. Why It Matters: GRR shows whether your base is stable.

CX 330

CX B2C B2B NPS 330

ECXO

OCTOBER 5, 2023

You can also learn more on our Third-party webpage: [link] The post Welcome to our Third-Party Educational Partners Program appeared first on ECXO - European Customer Experience Organization. For more information, please email success@ClearAction.com with any questions or to request a conversation.

Education 156

Education Government CX B2B 156

Inside Customer Service

MARCH 29, 2025

Use clear language to avoid surprises Educate customers on what to expect Understand why customers don't read Week 3: Managing expectations The focus is creating strategies to manage customer expectations. When can we educate customers on what to expect? Start by reviewing the week two assignments.

Customer Expectations 170

Customer Expectations Hospitality Hospitality Start-ups 170

Callminer

SEPTEMBER 12, 2022

Register today for three days of education, networking and fun. CallMiner's annual LISTEN conference is back in person at Loews Miami Beach Hotel in Miami, October 31 through November 2.

Education 69

Education 69

Experience Investigators

AUGUST 20, 2024

And customer experience management requires a thorough approach to training and educating all employees. Sam remembers their first training including education about how each employee makes a difference to customers, but subsequent training hasn’t touched on that at all. Consistency in education sends a message.

Education 102

Education CX Artificial Intelligence Start-ups 102

eglobalis

NOVEMBER 3, 2024

This is why.” ” [link] HubSpot, “B2B Customer Experience: What it Is and How to Execute it Right.” ” [link] Deloitte Insights, “Top 5 Challenges for Experience Leaders and How to Address Them.” ” [link] OurCrowd, “Together, Israel and South Korea Can Take High-Tech Even Higher.”

CX 524

CX B2B Innovation Sentiment Analysis 524

eglobalis

SEPTEMBER 11, 2024

Companies like Apple invest heavily in employee education, understanding that an informed and skilled workforce is a key driver of innovation. IBM also places a strong emphasis on continuous learning, providing employees with access to a wide range of educational resources and development programs.

Innovation 480

Innovation CX Artificial Intelligence B2B 480

Bill Quiseng

JUNE 19, 2024

Educate with CARE. Then … Educate with CARE. Instead, educate your people interactively, frequently, and continuously with customer CARE, like telephone etiquette, service recovery, and prompt, polite, and personalized interactions. Instead, select people for passion and educate them with customer CARE. Find that passion.

Education 109

Education CX Customer Service Customer Satisfaction 109

ECXO

NOVEMBER 19, 2024

For instance: • Awareness : Provide educational content to help customers recognize their problems (like how Obi-Wan introduced Luke to the Force). . • Customer Journey Stages : Break down the customer journey into stages—Awareness, Consideration, Decision, Retention, and Advocacy.

CX 296

CX Customer Experience Social Media Touchpoint 296

ECXO

JULY 16, 2024

Education and Awareness: Conducting workshops and seminars on the importance of sleep and offering tips on good sleep hygiene can empower employees to make healthier choices. Providing Education and Resources: Leaders can ensure that employees have access to educational resources about the importance of sleep.

Customer Experience 348

Customer Experience Innovation Education Gaming 348

Intercom, Inc.

JANUARY 18, 2023

Education is not exactly what we would call a tech-driven industry. The COVID-19 pandemic brought about a seismic shift in education, and all over the world, schools and universities were forced to move their classes online to keep students and faculty safe while making sure education didn’t grind to a halt. Enter 2020.

Education 205

Education Start-ups Technology Technology 205

ECXO

FEBRUARY 14, 2022

We are the business community that aims to help educate all organizations and individuals about how to get CX Done properly, and adapting it for each business maturity level in different regions. The European #CustomerExperience Organization believes that CX is an evolving subject, and we invite you to evolve with us –Together!

CX 296

CX Education Innovation AI 296

The Belding Group

OCTOBER 18, 2021

It doesn't require a specific education or skill set; and it's not dependent on how much money you make, how good looking you are or what you do for a living. A positive attitude is something that everyone is capable of. Attitude is, quite simply, a decision one makes. Shaun Belding | www.shaunbelding.com.

Education 263

Education 263

ECXO

JUNE 23, 2024

Lastly, it’s important to continuously educate and empower your customer success team. Educate your customers. You can empower your customers by providing them with educational resources like how-to guides, tutorials, webinars, or blogs about your organization, products, or services. Upselling and cross-selling.

CX 358

CX Customer Satisfaction Innovation Education 358

Customer Think

JULY 5, 2023

There has been much hand-wringing about ChatGPT recently and how it might enable a generation of students to simply cheat their way through school. If you’ve been around long enough, you may remember the same worries about the use of handheld calculators in schools. Just as calculators proved to be a valuable tool, AI can […]

Artificial Intelligence 105

Artificial Intelligence Education AI 105

eglobalis

MARCH 24, 2025

Introduction: AI-driven virtual agents, including chatbots and voice assistants, are increasingly integral to customer service operations. Organizations leverage these technologies aiming for efficiency, cost reductions, and enhanced customer experiences.

Contact Center 366

Contact Center AI Compliance Machine Learning 366

ECXO

JULY 26, 2023

The European Customer Experience Organization (ECXO) understands the complexities of data analytics and is here to help and educate. In 2024 we are launching our education program. In 2024 we are launching our education program. Find out more here.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

ECXO

JUNE 20, 2023

As Forbes explained, IBM’s purpose today ‘is to use its technological smarts to help make the planet work better in areas like healthcare, education, environmental causes, and other areas of critical need’ It’s ‘People for a Smarter Planet’ project is a good example of how a brand brings its purpose to life.

B2B 367

B2B Innovation CX Government 367

Help Scout

MARCH 24, 2025

Learn how Help Scout scaled to meet the educational needs of new, old, and prospective customers alike by turning one on one demo sessions into interactive live classes. Read the full article

Education 64

Education 64

eglobalis

JULY 25, 2024

A significant portion of European and UK influencers and educators in CX have not directly implemented or transformed CX in B2B or B2C environments. Influencers and Thought Leaders in CX In Europe, the landscape of CX thought leadership and practical application presents unique challenges.

Customer Experience 513

Customer Experience Innovation CX Omnichannel 513

Intercom, Inc.

JULY 1, 2020

At Intercom, our Support Ops and Product Education teams work hand-in-hand to deliver proactive support to our customers. You can also onboard and educate new customers, so they’re set up for success with your product from day one and have all of the information they need to overcome common hurdles. .

Education 239

Education Sales Customer Retention Customer Loyalty 239

Intercom, Inc.

JANUARY 20, 2021

At Intercom, we believe that providing educational and motivational help content leads to loyal and engaged customers. If you’re not helping to educate your customers, you’re giving your competitors a chance to fill in the gaps. These feedback loops are essential to producing quality educational content. Give the entire lesson.

Education 232

Education Engineering Sales 232

Comm100

DECEMBER 8, 2024

Higher ed chatbots are reshaping the student experience, offering real-time support, streamlining processes, and opening doors to a more connected and engaging approach to education. AI-powered chatbots offer innovative solutions to streamline student support, addressing these pain points and enhancing the overall educational experience.

Gaming 52

Gaming Education Compliance AI 52

Callminer

OCTOBER 11, 2018

Educating on self-service results in a better customer experience. Sam Fernandez is the Vice President of Strategic Alliances for Student Matching Service , a state-of-the-art contact center focused exclusively on enrollments, recruitment, and better outcomes for colleges, universities, and Higher Education. Back-end conversion rates.

Contact Center 561

Contact Center Non-Profits Compliance Education 561

CX Accelerator

MARCH 14, 2019

He's got an awesome "Simpsons" themed resource he's developed that will both educate you and make you smile. ?? If you want to dive even deeper into your Myers-Briggs type, email Ben Motteram at ben@cxpert.com.au.

Customer Experience 369

Customer Experience CX Education Customer Experience Management 369

ECXO

AUGUST 6, 2024

These influences manifest through values, norms, economic conditions, educational systems, and social structures, creating a diverse tapestry of future-oriented mindsets across different societies. This perspective fosters patience and a focus on future rewards, encouraging individuals to invest in education, savings, and long-term projects.

Customer Experience 177

Customer Experience Innovation Education Government 177

Intercom, Inc.

JUNE 28, 2021

Allyship means doing the uncomfortable work to confront your own prejudices and bias, educate yourself, and take action against discrimination. Educate yourself. Whether you’re part of the LGBTI+ community or an ally, there is constant work to be done to stay informed and educated. What can you do? So many things!

Education 223

Education 223

PeopleMetrics

JUNE 19, 2025

Gen Z and Millennials want tools, education, and support to build financial resilience. Implication: Offer education, flexibility, and policies that acknowledge their financial pressures (e.g., They don’t just want fair pay; they want financial empowerment. Raises aren’t enough.

Education 71

Education AI 71

ECXO

OCTOBER 30, 2024

Businesses should strive to educate their customers, offering resources that enhance their understanding of products and services. In the film, Neo learns to harness his abilities, ultimately breaking free from the constraints of the matrix.

Customer Experience 156

Customer Experience Social Media Artificial Intelligence CX 156

ECXO

FEBRUARY 10, 2025

Your brain is a master illusionist, piecing together fragmented information and filling in gaps with educated guesses. Reality is Just a Fancy Guesswork Machine Before we jump into physics and Hollywood, lets get one thing straight: what you see isnt what you get.

Customer Experience 167

Customer Experience Construction Social Media Customer Expectations 167

Uniphore

JUNE 9, 2021

Educate, engage and empower your employees. A great way to encourage learning is by replacing extended training sessions and manuals with engaging, personalized education material and micro-training. For best results, don’t just apply AI to your knowledge base, embed it throughout the user and employee experience.

Contact Center 246

Contact Center Education AI Start-ups 246

Intercom, Inc.

APRIL 7, 2020

For video marketing software Wistia , they’re doubling down on educational resources that take a “help first” approach. On top of that, our Customer Education team is building the Miro Academy where people can find video courses and webinar recordings to help them learn how to use the product.

B2C 217

B2C B2B Education Healthcare 217

Uniphore

DECEMBER 14, 2021

Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. .” About Uniphore Uniphore is the global leader in Conversational Automation.

Sentiment Analysis 264

Sentiment Analysis Customer Experience ML Contact Center 264

Intercom, Inc.

JUNE 26, 2019

One way to help define your talk is to decide how inspirational or educational you want it to be. In the tech industry, there’s a lot of educational talks, but don’t forget that there are other ways to give great talks. You can map this out on a grid, like so: The worst talks are neither educational nor inspirational.

Education 215

Education Start-ups Engineering 215

Intercom, Inc.

MARCH 31, 2020

Schools have closed across the globe to keep both students and teachers safe and healthy – which has required a swift transition to remote education. These companies have helped teachers lead productive and accessible remote classrooms so that their students can still get the best education possible.

Hospitality 212

Hospitality Hospitality Healthcare Transportation 212

Win the Customer

DECEMBER 26, 2024

Communication & Education: The Challenge: Customers may be hesitant to embrace AI-powered CX if they don’t understand how it works or what benefits it offers. The Product Manager’s Role: Develop clear and concise communication strategies to educate customers about the benefits of AI-powered CX.

AI 59

AI CX Artificial Intelligence Legal 59

CX Accelerator

FEBRUARY 2, 2020

I first wanted to understand a bit about the educational background of CX professionals and gain insight into their individual journeys to careers in CX. Sure, there are a variety of seemingly logical choices like business administration, marketing, computer science, psychology, and a variety of others but are these the best choice?

Customer Experience 320

Customer Experience Business Administration Customer Journey Map CX 320