The Rule of Three Steps for CX Success: Select for passion. Educate with CARE. Empower for excellence.
Bill Quiseng
JUNE 19, 2024
Educate with CARE. Then … Educate with CARE. Instead, educate your people interactively, frequently, and continuously with customer CARE, like telephone etiquette, service recovery, and prompt, polite, and personalized interactions. Instead, select people for passion and educate them with customer CARE. Find that passion.
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