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Incorporating Live Chat into Educational Programmes for Students with Dyslexia could Revolutionize the Face of Inclusive Education

Comm100

Dyslexia should be a massive consideration in education, and making learning more accessible for those suffering from the disorder should be a priority for educational institutions. But despite its prevalence, not enough has been done within education to facilitate successful academic careers. How Does Dyslexia Impact Education?

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The Crucial Role of CX Education in Driving Customer (and Employee) Centricity: A Personal Perspective

Customer Think

Titled “The Pivotal Role of CX Education and Upskilling in Accelerating Customer Centricity Leadership,” the study offers valuable insights into the transformative impact of CX education on organizational maturity and customer-centricity across […]

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Make Your Customer Smarter: Create an Educational Experience

Shep Hyken

The other will share the same information, but at the same time will educate you why one is better – or not – than another. It’s because they educated you and made you smart! . Creating an educational experience is a powerful customer experience strategy. They will explain the “why” behind the specs on the card.

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Higher Education | Agent Assist Streamlines Admissions Processing

Uniphore

The post Higher Education | Agent Assist Streamlines Admissions Processing appeared first on Jacada. The Visual IVR system not only improved their customer experience and agent experience but also added value for the company. Your UX Is Not the Problem. Assist Customers in Real-time to Boost Digital Adoption. Request Demo.

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Customer Story: Panorama Education

Help Scout

Using the Help Scout and Jira integration helps Panorama Education's Client Success, Product, and Engineering teams stay on the same page. Read the full article

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Live Chat Security For Higher Education [All You Need To Know]

Comm100

One of the biggest challenges colleges and universities face today has nothing to do with education itself — it’s cybersecurity. According to Check Point’s 2023 report , education and research continues to be the most targeted sector for cyberattacks, so choosing a secure live chat software is essential.

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Techniques for Delivering Effective Customer Education

Customer Think

Delivering effective customer education is a key part of ensuring customers have a good experience with a brand’s products and services. Too many businesses create products and features with little to no thought into customer onboarding or customer education.