article thumbnail

Live Chat Security For Higher Education [All You Need To Know]

Comm100

One of the biggest challenges colleges and universities face today has nothing to do with education itself — it’s cybersecurity. According to Check Point’s 2023 report , education and research continues to be the most targeted sector for cyberattacks, so choosing a secure live chat software is essential.

article thumbnail

Higher Education Chatbots – Everything You Need to Know

Comm100

Higher Education Chatbots – Everything You Need to Know In the competitive world of higher education, providing students with the very best support is key to increasing enrollment, improving student satisfaction, and reducing drop-out. This is where higher education chatbots come into play.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Techniques for Delivering Effective Customer Education

Customer Think

Delivering effective customer education is a key part of ensuring customers have a good experience with a brand’s products and services. Too many businesses create products and features with little to no thought into customer onboarding or customer education.

article thumbnail

Top 5 Higher Education Customer Service Trends for 2023

Comm100

Now, as we look to the future of customer service in higher education, we see that institutions are expanding on the progress of remote learning tools with new channels for student services. In this article, we’ll be looking at the top higher education customer service trends 2023 and beyond to help prepare for the year ahead.

article thumbnail

How Higher Education Can Increase Mature Student Recruitment

Comm100

They often face a different set of challenges and circumstances that higher education often fails to properly understand and cater to, particularly within their recruitment efforts. In this blog, we’ll look at some strategies that higher education can adopt to meet the unique needs of mature students and increase mature student enrollment.

article thumbnail

What is customer education? The ultimate guide

Zendesk

But a customer education program is important for ensuring customers have access to training events and courses so they can adopt your products quickly. When companies don’t prioritize customer education, their customers often miss out on opportunities to get the most value from the business, which can lead to churn.

article thumbnail

CX trends for higher education

Zendesk

But a strategic investment in centralizing data and updating old systems allows colleges and universities to focus on its core mission—education. The customer experience (CX) for higher education has evolved rapidly to mirror consumer trends. Download our free guide to see the top trends influencing higher education CX in 2023.

CX 52