Customer Service Related Topics 
Shaun Belding
JANUARY 17, 2023
The 2022 list of best customer service stories was a tough one. Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog. Customer Service customer service stories
Shaun Belding
AUGUST 24, 2021
Customer Service Lessons From a Snake Farmer The very foundation of outstanding customer service, as well as successful selling, is the willingness and ability to be truly interested in each customer you meet. Customer Service
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Shaun Belding
JUNE 27, 2022
Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog. Customer ServiceThis is what WOW experiences are all about. This fantastic story about the actions of Publix employee Gilnet Sainvil reaches to the very heart of creating loyalty.
Inside Customer Service
NOVEMBER 17, 2022
A LinkedIn post asked managers to share what they find most difficult about holding customer service employees accountable. If you have access to LinkedIn Learning, you can view an entire course on solving common performance problems that plague customer service employees.
Advertisement
The Northridge Group’s State of Customer Experience 2023 research report reveals a surge in preference for online agent chat versus phone amongst 18-35-year-olds—the first time online chat has eclipsed phone! Download the new report for more CX insights.
The Customer Service Blog
JANUARY 11, 2023
The All-Party Parliamentary Group (APPG) on Customer Service is run by and for Members of the House of Commons and House of Lords.
Customer Service Life
OCTOBER 13, 2020
The other day I was reviewing emails sent to our customers to make sure they were doing all of the following behaviors (Coincidentally, these are the behaviors on our quality form): Making a human connection. Reviewing the customer’s history and notes. Empowering the customer.
Shaun Belding
JANUARY 17, 2023
The Top 10 Customer Service Stories of 2022 This year’s Top 10 Customer Service Stories for 2021 is kind of special for us, as it represents a rebound from the previous year where positive stories were few and far between. Customer Service
Inside Customer Service
OCTOBER 20, 2022
The employee was furious at her coworkers, and she let everyone in the customer service training class know it. One employee failed to meet a single service standard. She was the employee who had failed to meet a single service standard. Do you feel superior to customers?
The Belding Group
FEBRUARY 8, 2023
It's one of the things that makes external and internal customer service challenging. Shaun Belding | www.shaunbelding.com Winning with CustomersIt's frustrating when other people's concepts of time appear to be completely out of sync with yours.
Advertisement
Consumers are shopping online more now than ever before but find the service experience inadequate. Download The Northridge Group's State of Customer Service Experience report for more insights into the latest customer experience trends.
.png)
Shaun Belding
SEPTEMBER 28, 2021
Organizations that deliver outstanding customer service have one thing in common: Clear, consistent, customer-focused messaging throughout the organization at every level. Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog.
Inside Customer Service
SEPTEMBER 8, 2022
The conversation reminded me how important it is to show appreciation and support to customer service professionals who are working hard to serve us. I talk to a lot of customer service professionals like Lauren. Many feel beat up by angry and unreasonable customers.
Shaun Belding
MARCH 14, 2022
What is the Difference Between Outstanding Customer Service and WOW Customer Service? When a company approaches us about customer service training programs, one of the first questions we ask is, “What are you hoping to achieve with the training?”
Shaun Belding
NOVEMBER 15, 2022
It gives your customers greater confidence with the second person, and to establish that their needs are not just important to you, but to everybody in the organization. Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog. Customer Service
Speaker: Paul Weald, Contact Center Innovator
Learn how to streamline productivity and efficiency no matter what industry you're in with machine learning and artificial intelligence in this exclusive webinar with expert innovator Paul Weald. Embrace automation, collaborate with new technology, and watch how you can thrive!
The Customer Service Blog
MARCH 3, 2023
The Customer Service Blog has just achieved a new record! Blogging Blogs The Customer Service Blog writers writingLast month (February 2023) we achieved 14,553 article views within a single month - the best viewing figures since the blog began in 2016.
Customer Service Life
JULY 23, 2021
It got me thinking about customer service and how, when working with customers, we may not always know what will happen and we need to be ready for anything. What is in my Customer Service “Oh Sh*t Kit” may be different than yours, and that’s great.
Shaun Belding
NOVEMBER 15, 2022
It gives your customers greater confidence with the second person, and to establish that their needs are not just important to you, but to everybody in the organization. Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog. Customer Service
Shaun Belding
OCTOBER 13, 2021
If you use a traditional training approach with customer service, it will fail. Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog. Customer Service
Customer Service Life
FEBRUARY 10, 2020
The Greatest Avenger of the CX Universe – If you were going to hire a character from the Marvel Cinematic Universe to spearhead the customer experience effort in your organization, who would it be? Beyond “buy 10 get one free”: What is customer loyalty? Happy (belated) New Year!
The Customer Service Blog
JULY 1, 2022
National Customer Service Week is a celebration of customer service, which takes place across the UK every year. Each year, Customer Service Week has a different theme for each day of the week.
Shaun Belding
NOVEMBER 20, 2022
The one place you absolutely don't want to be is in the bottom position of customer experience. There is nothing worse than having the reputation of ABYC (Anyone But Your Company) in a customer's mind.
Shaun Belding
SEPTEMBER 19, 2022
How you manage customer expectations is a critical component to delivering outstanding customer experiences. When you can meet or exceed someone's expectations you trigger trust and the belief that you genuinely care about your customers. Customer Service Service Recovery
Adrian Swinscoe
SEPTEMBER 23, 2022
The post Diminishing unconscious bias in customer service first appeared on Adrian Swinscoe This is a guest post by Amanda Winstead, a freelance writer from the Portland area. One of the most dangerous things in the workforce, particularly in […].
The Customer Service Blog
DECEMBER 15, 2022
You might already know that The Customer Service Blog has 250,000 readers around the world. But did you know that we also have a Facebook page where readers of The Customer Service Blog can interact with each other and share comments about our articles.
Inside Customer Service
MARCH 10, 2022
Tyler clearly possessed a customer service superpower: the ability to identify my unspoken service cues. What are service cues? Service cues are unspoken customer needs. They're often very subtle, but they can be the keys to a customer's heart.
Bill Quiseng
DECEMBER 13, 2021
Customer loyalty is not by offering discounts, upgrades, or subscriptions to repeat customers. Real customer loyalty is built on service so great that customers return again and again, raving to others along the way. What’s better than gaining a new customer?
Shaun Belding
APRIL 7, 2022
The Top 10 Customer Service Stories for 2021 2021 picked up where 2020 left off in terms of being a tough year. Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog. Customer Service
Inside Customer Service
MARCH 3, 2022
Our phone lines rang throughout the office whenever a customer was holding for more than a minute. The president thought it was my job to stop the surge since I was the customer service manager. They distance themselves from anything that has a negative impact on customers.
Shaun Belding
OCTOBER 4, 2021
Creating outstanding customer service training harder to achieve than most people realize The reality is that more customer service training fails than succeeds. Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog.
The DiJulius Group
JANUARY 24, 2023
Companies are charging customers hidden fees. One company eliminates their customer service, another starts charging patients for messages in amounts that would make most consumers say “Ouch” not to mention “You’ve gotta be kidding me!”
Shaun Belding
APRIL 7, 2022
The Top 10 Customer Service Stories for 2021 This year’s Top 10 Customer Service Stories for 2021 is kind of special for us, as it represents a rebound from the previous year where positive stories were few and far between. Customer Service
Shaun Belding
JANUARY 29, 2020
If you are looking to improve your customer service for 2020, you needn’t look any further than these 10 fantastic customer service stories from 2019 for inspiration.
Adrian Swinscoe
DECEMBER 5, 2022
Customer service should be one of the top priorities for every […]. The post Why you should prioritize accessibility in your customer service experience first appeared on Adrian Swinscoe This is a guest post by Amanda Winstead, a freelance writer from the Portland area.
Bill Quiseng
APRIL 18, 2021
Social media is bad for customer service. Whether ranting or raving, customers are telling stories online about businesses whether those businesses are listening or not. But I am not against monitoring social media or using it as a responsive customer service channel.
Expert insights. Personalized for you.
264 
Let's personalize your content