Customer Service Lessons from a Snake Farmer

Shaun Belding

Customer Service Lessons From a Snake Farmer The very foundation of outstanding customer service, as well as successful selling, is the willingness and ability to be truly interested in each customer you meet. Customer Service

Customer Service Starts At The Top

Shaun Belding

Organizations that deliver outstanding customer service have one thing in common: Clear, consistent, customer-focused messaging throughout the organization at every level. Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Customer Service Training Needs Different Approaches

Shaun Belding

If you use a traditional training approach with customer service, it will fail. Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog. Customer Service

5 Reasons Your Customer Service Training is Failing

Shaun Belding

Creating outstanding customer service training harder to achieve than most people realize The reality is that more customer service training fails than succeeds. Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog.

5 Reasons Your Customer Service Training is Failing – Part 2

Shaun Belding

Customer Service Training Mistake #2: Fail to Establish Customer Service Standards This is the second part in the five-part 5 Reasons Your Customer Service Training is Failing series exploring the most common mistakes made when implementing customer service training.

Is Customer Service Getting Harder?

Shaun Belding

Customer service is getting harder. There is an insidious perfect storm brewing in our relationship with our customers. Customer Service Service Recovery

5 Must-Read Books on Customer Service

Shaun Belding

Here are five books that can help you boost your customer service skills and improve your relationship with your customers. Customer Experience Customer Service

How Tone of Voice Affects Customer Service

Fonolo

Studies have proven that tone of voice in customer service is even more important to a successful interaction than the specific words that are being said, and that an agent’s energy will translate to their customer even without face-to-face interaction.

Customer service tip: Lose the rules

Shaun Belding

Customer Service Tip: Lose The Rules Here’s a huge customer service tip: Lose the rules, and make it EASY for customers to do business with you. Customer Service

10 Best Customer Service Stories of 2019

Shaun Belding

If you are looking to improve your customer service for 2020, you needn’t look any further than these 10 fantastic customer service stories from 2019 for inspiration.

Omnichannel customer service: Tips for great experiences

Callminer

Getting omnichannel customer service right involves balancing myriad moving parts. This blog shares what makes omnichannel customer service important and how you can master it.

Customer Service Language Barriers

The Belding Group

In today's global village it is not uncommon to find yourself face-to-face, or on the telephone, with a customer who is struggling with your language. Winning with Customers

The Shortest Customer Service Keynote Speech Ever!

Shep Hyken

In my latest book, I’ll Be Back: How to Get Customers to Come Back Again and Again , I share a story about the shortest customer service keynote speech I’ve ever delivered. The shortest customer service speech ever …. “BE I’ve written about today’s topic before.

Customer Service Week Day 3!

Myra Golden Media

Day 3 of Customer Service Week was fun! I shared ten super-energizers that are fantastic for Customer Service Week and beyond! Customer Experience DesignOh, wow! If you missed the live event, no worries. We’ve got you covered with the replay below.

Customer service means having fun!

Shaun Belding

Customer Service & Having Fun Customer service is all about how well we are able to connect with our customers.To boil it down to its essence -do your customers like you? Customer Service

Customer Service Phrases to Avoid

The Contact Company

Every brand makes mistakes sometimes, and interactions can be tricky for the customer service team when customers are feeling frustrated, but it’s the team’s job to turn this around. The post Customer Service Phrases to Avoid appeared first on The Contact Company.

Bright Spots for Customer Service

Taylor Reach Group

Too often as professionals in Customer Service we report and write about lousy service, long wait times, poor follow through, weaseling phases in terms and conditions, too many steps to get satisfaction plus many, many more. Well done, Google and Dinaco, for your service.

Social Media is Bad for Customer Service

Bill Quiseng

Social media is bad for customer service. Whether ranting or raving, customers are telling stories online about businesses whether those businesses are listening or not. But I am not against monitoring social media or using it as a responsive customer service channel.

Combating language discrimination in customer service

Adrian Swinscoe

The post Combating language discrimination in customer service first appeared on Adrian Swinscoe Vasco Pedro, CEO and Founder of Unbabel, recently told me a story when I spoke to him on my podcast about his experience with British Airways’ […].

Buyers Guide: How to choose the best customer service software

Callminer

Read our blog for tips and best practices to choosing and buying the best omnichannel customer service software for your business

The Importance of Personalized Customer Service

Fonolo

Although fantastic customer support has always been at the forefront of contact center success, statistics are beginning to expose a new trend. What is personalized customer service? How do contact centers benefit from tailoring customer experiences?

Striking the Right Balance as a Customer Service Leader

Customer Service Life

As a customer service leader, there’s a certain balance I’ve struggled to find. Spending too much time interacting with customers can leave me feeling like our team is treading water and not making progress on key initiatives.

Customer Service Story – Schlage Locks

cxservice360

Customer service stories are great ways to showcase how various businesses all over the world go above and beyond to delight both customers and prospects. In this customer service story shared by Aaron Lassig, he shares.

The Top 3 Customer Service Trends to Expect in 2022

Comm100

The customer service landscape is forever changing as technologies and consumer expectations develop, but 2021 has seen a shift of proportions that we have arguably never experienced. Perhaps another, better title might be customer retention expert, or revenue enhancement specialist.

Saintly Customer Service in a Survey World

Navedas

The post Saintly Customer Service in a Survey World appeared first on Navedas. Customer Satisfaction Blog AAA completely satisfied Customer satisfaction index Distort Customer expectations fear Honest feedback csat Metrics Ratings Profit very satisifieed

Launch a Stellar Retail Customer Service Strategy in 6 Steps

Fonolo

If you were a brick-and-mortar-only business pre-pandemic, chances are you quickly pivoted to provide online shopping options for your customers. Creating a Customer Service Strategy That Drives Business Growth. Train your agents to be customer service obsessed.

Your customer service “Oh Sh*t Kit”

Customer Service Life

It got me thinking about customer service and how, when working with customers, we may not always know what will happen and we need to be ready for anything. What is in my Customer Service “Oh Sh*t Kit” may be different than yours, and that’s great.

Guest Post: Customer Service Automation: A Quick Beginner’s Guide

Shep Hyken

This week we feature an article by Jason Grills, Customer Support Expert at ProProfs , a company that provides software that empowers organizations to deliver happiness to their customers and employees. He writes about what automated customer service can do for your business.

Top Five Crushing Customer Service Replies | #CX #CustServ #PeopleSkills

Kate Nasser

For customer service excellence avoid saying these crushing customer service replies. The post Top Five Crushing Customer Service Replies | #CX #CustServ #PeopleSkills appeared first on KateNasser.com.

Customer service workers facing increasing threats and violence

The Customer Service Blog

According to new research by the Institute of Customer Service, 60% of customer service workers have experienced hostility in the past year - and nearly half of those who faced abuse said customers were becoming more aggressive because of stock and staff shortages.

Customer service teams: the time for more service advocacy is now

Adrian Swinscoe

Customer service teams are often taken for granted. The post Customer service teams: the time for more service advocacy is now first appeared on Adrian Swinscoe Some of you may think that that is a strong statement. But, if you look up the expression […].

3 Key Strategies For Call Center Customer Service

Fonolo

Your call center’s customer service strategy dictates customer loyalty, agent satisfaction, and company growth. No matter what product or service you offer, your approach needs to be nothing short of “customer-obsessed.”. Set clearly defined customer service goals.

The Top 3 Customer Service Trends to Expect in 2022

Comm100

The customer service landscape is forever changing as technologies and consumer expectations develop, but 2021 has seen a shift of proportions that we have arguably never experienced. Perhaps another, better title might be customer retention expert, or revenue enhancement specialist.

National Customer Service Week 2021

The Customer Service Blog

National Customer Service Week (NCSW) will take place from Monday 4th to Friday 8th October. NCSW is a week-long opportunity to raise awareness of customer service and the vital role it plays in successful business practice and the growth of the UK economy.

Empathy in Customer Service. What Do Experts Say?

Provide Support

The post Empathy in Customer Service. Articles Best Practice Tips and Tricks empathy in customer service empathy on live chat live chat empathyWhat Do Experts Say? appeared first on Provide Support Blog.

25 Conflict Resolution Strategies for Customer Service

Callminer

Given the often-hectic nature of call-based customer support, it is not at all uncommon for conflicts to arise with confused or otherwise frustrated customers. The most successful companies have solutions in place for monitoring customer interactions and analyzing customer sentiment.

On Being an Accountable Customer Service Leader

Customer Service Life

The other day I was reviewing emails sent to our customers to make sure they were doing all of the following behaviors (Coincidentally, these are the behaviors on our quality form): Making a human connection. Reviewing the customer’s history and notes. Empowering the customer.

5 Top Customer Service Articles of the Week 6-28-2021

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. America’s Best Customer Service Companies by Newsweek. My Comment: We start off this week with Newsweek’s list of America’s BEST customer service companies.

Three Steps to Proactive Customer Service

Bill Quiseng

Too often, businesses focus solely on the negative feedback from their customer surveys in CSI fashion, identifying the pain points and taking the steps to eliminate them. Here are three steps you can take to move from reactive to proactive customer service.

22 Customer Service Experts Reveal How Call Center Reps Should Address Complaints About Bad Customer Service

Callminer

No company wants to receive complaints about bad customer service, but even companies that strive to create exceptional customer service will occasionally disappoint a customer. Here are four steps to move the customer from angry to heard.