Customer Service Related Topics 
Inside Customer Service
OCTOBER 10, 2024
I'm an accidental customer service trainer. One day, I was working in customer service as a retail associate. I've now been a customer service trainer for more than 30 years. Today, I talk to a lot of people who want to become customer service trainers. The same is true for customer service.
Inside Customer Service
APRIL 11, 2024
This training plan is for customer service managers and trainers. It helps you use the Customer Service Foundations course on LinkedIn Learning with your team. It also helps experienced customer service pros refresh their skills. Access to Customer Service Foundations for all participants.
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Inside Customer Service
JUNE 13, 2024
I asked a group of customer service leaders how they typically set expectations. Conclusion Set better expectations with customer service reps by doing three things: Communicate clearly Verify understanding Gain agreement Learn more about being a customer-focused leader by visiting this resource page.
Inside Customer Service
MAY 9, 2024
Hiring, training, and giving feedback would all be easier if you could accurately measure customer service skills like rapport, listening, or empathy. The analyst would have had an easier time if she could focus on the specific skills that made someone seem friendly to a customer. You might face that problem, too.
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New research reveals 92% of business leaders would like to provide additional training to their customer service representatives. JUST RELEASED! Soft skills training stands out as a priority area of investment and/or improvement.
Adrian Swinscoe
OCTOBER 2, 2024
Recently, I was invited to participate in a discussion about how to improve customer service outcomes. At one point in the discussion, we were talking about […] The post Are assumptions hindering your delivery of great customer service? first appeared on Adrian Swinscoe.
Adrian Swinscoe
AUGUST 19, 2024
Recently, I was invited to participate in a discussion about how to improve customer service outcomes. At one point in the discussion, we were talking about […] The post Are assumptions hindering your delivery of great customer service? first appeared on Adrian Swinscoe.
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The Northridge Group’s State of CX 2023 Part II research report reveals that nearly 50% of consumers surveyed had knowingly spoken to a customer service associate working from home—and almost 75% of those respondents felt the associate's location did not impact the service or experience. JUST RELEASED!
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Check out The Northridge Group’s latest CX research report—the 7th annual CX survey of 1,000 customers and 250 business executives—to see additional statistics as well as insights that businesses can use to benchmark their customer service and improve the overall experience!
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The Northridge Group’s 7th annual State of Customer Experience 2023 report resulted from surveys of 1000 customers and 250 business leaders and features insights that businesses across all industries can use to benchmark their Customer Service and improve the Customer Experience.
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The Northridge Group's State of Customer Service Experience report provides a clear message to businesses. Today’s consumers are shopping online more now than ever, but find the service experience inadequate. Download the report for more insights into the latest customer experience trends.
Speaker: Paul Weald, Contact Center Innovator
No matter what industry you're in - healthcare, customer service, sales, and more - it’s easier than you think to reduce wait times, monitor sentiment, and provide enhanced self-service options for all of your users.
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
Don't miss this exclusive event! Register today and receive FREE GIFTS from Steve after the webinar! 🗓 Thursday, January 11th, 2024 at 9:30am PST, 12:30pm EST, 5:30pm GMT
Speaker: Michael McMillan - Customer Experience Expert, TEDx Speaker, and Author
Learning objectives: Review and pinpoint challenges in your CX strategy Learn how SaaS products are changing CX and UX Recognize and personalize your customers' needs and preferences Setting your DCX goals Best practices for implementing a customer-centric digital strategy and ensuring seamless interactions across channels The role of conversational (..)
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