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Guest Post: How To Get Customer Service, Sales & Marketing Teams On The Same Page

Shep Hyken

He shares how to get your customer service, sales, and marketing teams in sync. One of the most overlooked struggles for any business’s customer experience is getting every team on the same page. . But we found a simple solution that made everything work together and actually improved customer satisfaction. .

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Aligning sales and customer service: How and why


Sales and customer service should be a natural fit. Both teams work to create successful customer interactions and move the company forward. Because sales and customer service (CS) teams are focused on different metrics, they rarely interact with each other. Why the misalignment?


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10 Ways Customer Service Wins Customers Without Selling [Infographic]

Win the Customer

The secret to effective customer service sales without having to sell is to understand customers wants, needs, and delivering those. Communication Customer Experience Infographic'

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Phygital Customer Experience: Make customer service your competitive advantage


The customer service world is awash with buzzwords and trends. So, is Phygital Customer Experience just another buzzword or the next best thing? With almost 90% of customer journeys now beginning online, organisations need to be able to deliver compelling online customer service, sales and marketing experiences.

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The New Tech Experience: Innovation, Optimization, and Collaboration

Speaker: Paul Weald, Contact Center Innovator

No matter what industry you're in - healthcare, customer service, sales, and more - it’s easier than you think to reduce wait times, monitor sentiment, and provide enhanced self-service options for all of your users.

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Uniphore Collaborates with Cisco to Enable Better Customer Experiences


Through Cisco’s SolutionsPlus Program, Cisco’s customers and channel partners can purchase Uniphore’s conversational automation products to enable more efficient, frictionless and secure conversations between customer service agents and customers.

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How Can Customer Service Agents Help Upsell and Cross-sell? 3 Techniques and Tips


Often customer service leaders believe that with a few simple moves, they can transform their customer service department from a cost center into a profit center. It’s just a matter of encouraging service reps to push your products or services aggressively. Are you unsure of where to begin?