Uniphore
NOVEMBER 2, 2021
3 And it only takes one bad conversation with a customer going viral to reach thousands of existing and potential new customers. In fact, bad customer service impacts customer retention more than good customer service. Here, AI and automation can have the biggest impact.
Aquire
JANUARY 6, 2022
Often, their job is to provide immediate 24/7 customer service, answer questions, and offer up helpful product information or order assistance. Given the impressive array of potential applications, having an AI powered chatbot for ecommerce brings huge added value for both ecommerce companies and customers.
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CommBox
MARCH 7, 2022
Additionally, 90% of consumers believe customer service is crucial in choosing a brand. When you meet your customers’ needs, you deliver a better customer experience and generate higher sales – 86% of consumers are willing to pay more for a great customer experience. . Illustration: Google .
CommBox
MARCH 7, 2022
Additionally, 90% of consumers believe customer service is crucial in choosing a brand. When you meet your customers’ needs, you deliver a better customer experience and generate higher sales – 86% of consumers are willing to pay more for a great customer experience. . Illustration: Google .
Speaker: Paul Weald, Contact Center Innovator
No matter what industry you're in - healthcare, customer service, sales, and more - it’s easier than you think to reduce wait times, monitor sentiment, and provide enhanced self-service options for all of your users. How AI can help you resolve queries faster and ultimately lower customer friction from all angles.
DMG Consulting
AUGUST 16, 2022
The market is experiencing a major shift from the self-service systems of old—touch-tone-based or speech-enabled interactive voice response systems (IVRs)—to the new generation of conversational artificial intelligence (AI)-based IVAs. IVAs Are Essential for an AI Transformation. Market Outlook for IVAs.
Execs In The Know
FEBRUARY 16, 2023
This guide shares some of the top considerations for making simulation training a part of your agent training program and the benefits of deploying Zenarate AI Coach. By leveraging Zenarate AI Coach, Western Union developed confident, prepared new hire agents before engaging with their first live customer. days to 2 hours.
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