Best Practices for VoC Analysis

Confirmit

Analytics are the systematic computational analysis of data. These techniques include topics like key Driver Analysis. Key driver analysis is one of the most powerful analysis techniques available to business today. Calculated using either correlation or regression analysis, key drivers help you identify the factors that influence or ‘drive’ business outcomes.

VOC 40

Gratitude Grows Gains from Customer Experience Strategies

ClearAction

In the best of times and the hardest of times, gratitude is your key to rising above norms. Motivate prevention of issue recurrence and occurrence : Start out by conducting key driver analysis (correlation), followed by Pareto analysis, and then 5-why’s analysis.

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5 Best Experience Management Metrics

ClearAction

Return on Assets is the key to EPS. Lifetime Value of customers, partners, and employees is the key to ROA. Margin Expansion is a key to LTV. Sales Velocity is another key to LTV. Indexes are useful in quantifying XM ROI when you use them for correlation analysis.

2020 Customer Experience: 20 Wishes

ClearAction

Key driver analysis (advocacy index correlation analysis) opens the door to actionability. Key drivers identify areas where non-customer-facing teams can make a difference. Apply Pareto analysis to customer comments and operations data for each key driver.

CXM 101

CEO’s Guide to Growth Through Ease of Business & Ease of Work

ClearAction

New Key Performance Indicators. New key performance indicators (KPIs) are needed to assess: Ease-of-Doing-Business from the viewpoint of customers and suppliers. CEO’s Guide to Growth Through Ease of Business & Ease of Work Lynn Hunsaker.

21 Tips for 2021 Customer Experience Excellence

ClearAction

Leading indicators are identified by conducting (1) key driver analysis (also known as correlation analysis) with your index (e.g. 21 Tips for 2021 Customer Experience Excellence Lynn Hunsaker.

2020s Customer Value: 20 Wishes

ClearAction

Key driver analysis (advocacy index correlation analysis) opens the door to actionability. Key drivers identify areas where non-customer-facing teams can make a difference. Apply Pareto analysis to customer comments and operations data for each key driver.

CXM 81

Surveying Your Customers for NPS or Feedback? Consider these critical questions to ask a prospective vendor.

Waypoint Group

… Tell me about your implementation experience: How long does implementation take and what are the key milestones? Does the vendor understand the statistics of key-driver analysis and how to apply it to your data set? And/Or, does the platform provide for statistical analysis to help you determine the optimal priorities?

NPS 40

Are you making this critical connection with your customers to strengthen relationships and drive loyalty?

Waypoint Group

The key to scalably accelerating profitable growth is by creating truly loyal customers. Here’s why that’s true and how to make this critical, emotional connection with your key customer contacts to strengthen relationships and drive true loyalty. On her final broadcast, Oprah Winfrey shared this key learning from 25 years as host of her show: “I’ve talked to nearly 30,000 people on this show, and all 30,000 had one thing in common: They all wanted validation.

Introducing Brand Impact Simulator

Qualtrics

They don’t know how to identify the right mix of brand attitudes and strategies to improve key outcomes such as customer acquisition, website traffic, or subscriptions. What if you could identify the key drivers of purchase consideration across your organization?

Personal relationships are everything when it comes to employee engagement

Qualtrics

The results of our 2018 State of Play Employee Engagement study are in and from our research into the experience for 6,000 employees around the world, one thing is clear — personal relationships are one of the key factors that impact the experience. Through key driver analysis, we can see the top drivers of: Job satisfaction.

Conducting market research — when and why you should outsource

Qualtrics

Analysis and reporting - look out for an agency or vendor that offers a wide range of analysis options. Some of the most common types of analysis to look out for include: Conjoint / MaxDiff. Regression analysis. Segmentation analysis. TURF analysis.

Stop Chasing Renewals: Here’s How to Keep Customers Engaged So Renewals (and More!) Will Just Come

Waypoint Group

Screenshot of TopBox Account XRay, showing breadth, depth, and sentiment of key contacts in an account. Let’s start with the 2 key drivers of churn that we want to manage: CHALLENGE: Loss of an executive sponsor or champion opens opportunities for competitors in the account, or for the program that you support to be canceled entirely. If you don’t do it in advance, trying to build those key relationships “in crisis mode” is unlikely to work.

Market research software buyer’s guide 2021

Qualtrics

In the 1960s and 1970s, huge amounts of processing power — think rooms full of computers — was required and so this kind of analysis was reserved for a select few academic and research institutions. 10 key features of market research software to look out for.

Choose the best free survey tool for your business – 2020 buyer’s guide

Qualtrics

To help you pick the right one for your business, here are the key features and functionality to look out for when deciding which survey platform is right for your business. For more advanced researchers, the ability to export data to other formats like SPSS is a useful addition that allows you to take the data you’ve collected and use it in the programs and software you’re using for data analysis elsewhere. Quantitative data analysis. Key driver analysis.