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Solving the Innovator’s Dilemma: How successful companies are embracing innovation units

Intercom, Inc.

Few books have chronicled how innovation takes place – and how market leaders fail to seize it – as well as Clayton Christensen ’s seminal book The Innovator’s Dilemma. Giving the new team ownership of their tech stack boosts innovation. Innovator’s Dilemma.

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Thoughts on innovation

Intercom, Inc.

We recently had an internal discussion about innovation. Like any company, we want to create new and better products that solve important customer problems – but how do our values of moving fast and starting small foster a culture of innovation? Bad companies try to innovate everywhere.

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CallMiner Product Innovation Series: December 2022

Callminer

CallMiner's VP of Product Innovation, Bruce McMahon, shares highlights from the 2022.12 release in his latest product innovation blog

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CallMiner Product Innovation Series: January 2023

Callminer

CallMiner's VP of Product Management, Bruce McMahon, shares highlights from the 2023.01 release, which empowers users to get the most out of the CallMiner platform and drive improved CX and outcomes

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Roadmaps Are Dead! Long Live Roadmaps!

Speaker: Bruce McCarthy, Co-Author of Product Roadmaps Relaunched and Founder of Product Culture

Join Bruce McCarthy, co-author of Product Roadmaps Relaunched, as he discusses the best ways to innovate your product roadmap. So that it reflects your customers’ needs while simultaneously and accurately communicating your products strategy and vision.

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Innovation: A Catalyst For Change

Customer Think

Blog Editor's Pick InnovationWhen dealing with the aftershocks of the COVID-19 pandemic, organizations are finding that the post-pandemic business recovery is somewhat ambiguous. There are still critical business challenges that need to be examined.

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Uniphore & Jacada Help You Innovate Your CX

Uniphore

We hope that you’ll join us on this journey to innovate customer experience at record speed. How to Innovate Your CX In 3 Steps Using Advanced AI and Low Code Automation. The post Uniphore & Jacada Help You Innovate Your CX appeared first on Jacada.

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Driving Innovation In Selling

Customer Think

How do we innovate in selling? The post Driving Innovation In Selling first appeared on Partners in EXCELLENCE Blog -- Making A Difference. Blog Editor's Pick Innovation Sales Performance

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Invention, Innovation, Improvement

Customer Think

The post Invention, Innovation, Improvement first appeared on Partners in EXCELLENCE Blog -- Making A Difference. Related Posts: Looking For Ideas In All The Wrong Places Innovation And Improvement -- Whose Job In Sales Is It?

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4 eras of AI innovation in conversation intelligence

Callminer

Want to know more about AI’s role in conversation intelligence? This blog looks at four eras of AI and the impact they’ve made on customer-centric companies

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How to Work with Your Customer Success Team to Create a Great Product Feedback Experience

Speaker: Rebecca Notté, Product Operations Manager and Hannah Chaplin, Director of Product Marketing at Pendo

In this session, Hannah Chaplin and Rebecca Notté will detail the challenges of managing feedback between product and customer success teams and share their best practices on how to combat these challenges.

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CallMiner product innovation series: Q1 2022

Callminer

Read this blog from VP of Product Management, Bruce McMahon, to learn more about the most recent CallMiner updates across the platform, solutions and teams

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Tech Innovations Will Raise Expectations

Heart of the Customer

The post Tech Innovations Will Raise Expectations appeared first on Heart of the Customer. The jostling we’ve seen in the CX tech marketplace over the past few weeks ? and discussed in previous posts ? is going to impact more than just the SaaS (software as a service) companies in play.

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CallMiner Product Innovation Series: October 2022

Callminer

CallMiner's VP of Product Management shares highlights from release 2022.10, including Coach enhancements, new Solutions Catalogue language support, and screen capture ingestion and playback

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The Innovation Gray Space

Customer Think

Innovation is critical for all of us. It enables us to… well, innovate. Innovation underlies change. A lot is written about innovation. Much of it focuses on disruptive innovation. Disruptive innovation probably [.]. Blog Innovation

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The New Tech Experience: Innovation, Optimization, and Collaboration

Speaker: Paul Weald, Contact Center Innovator

Learn how to streamline productivity and efficiency no matter what industry you're in with machine learning and artificial intelligence in this exclusive webinar with expert innovator Paul Weald. Embrace automation, collaborate with new technology, and watch how you can thrive!

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Leading for Creativity and Innovation

Customer Think

One of the primary responsibilities of a leader is our ability to enable our teams to fuel their creativity and drive innovation. Blog Editor's Pick Innovation Leadership

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Account Growth And Innovation

Customer Think

If we succeed, we have helped the customer innovate, to rethink what they currently do, and to do [.]. The post Account Growth And Innovation first appeared on Partners in EXCELLENCE Blog -- Making A Difference. We struggle to get a foothold in a large account.

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How CX Intelligence Can Drive Meaningful Product Innovation

Customer Think

In this data-rich age, companies aren’t hurting for insights, but turning that information into meaningful product innovation requires intentional, careful analysis. What follows is a quick look at how to competently transform CX intelligence into effective product innovation.

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Solving Customer Pain Points Through Research, Design and Innovation

Doing CX Right

Alex Genov, Head of Research at Zappos, explains how to win customer hearts and wallets through real innovation. The post Solving Customer Pain Points Through Research, Design and Innovation appeared first on Doing CX Right. Podcast Alex Genov Customer Experience innovation Zappos

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Feedback: The Secret to Innovating Your Product Development Process

Speaker: Liz Love, Chief Commercial Officer at ProdPad

Join Liz Love, Chief Commercial Officer at ProdPad as she details how product feedback can improve your product development process while mitigating stakeholder conflict, constant feature requests, failed launches, unexpected outcomes, unhappy users, and complexity.

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Experiential Innovation: Design Your Customer Experience Future

Experience Investigators

Innovation can be driven by understanding the customer experience and by thinking completely differently about all that data collected. I refer to this type of customer-focused innovation as Experiential Innovation. That’s what experiential innovation can lead to.

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Intercom’s product principles: Following design fundamentals to leave space for innovation

Intercom, Inc.

Our strength lies in knowing when we should follow standard best practices for design and when we need to innovate and create something new. “We We believe there’s no value in innovating if it doesn’t solve our customer’s problem. We innovate where it matters.

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Chip R. Bell: Innovate, Don’t Imitate

Bill Quiseng

Why not innovate instead of imitating? Organizations need to offer customers breakthrough products, services, and solutions to effectively compete in today’s innovation-hungry economy.

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4 Ways to Avoid Innovation Catastrophe in Experiential Design

Customer Think

Article Customer Experience Editor's Pick Innovation Dave Fish: Closing the Gap Between CX Theory and Practice“Empathy means that I understand your situation.” ” The call rep with two intricate sleeve tattoos folded his hands and glanced down at the table for a moment.

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Expert Insights: Your 2023 Guide to EX, CX, and Technology

Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc

In this webinar, contact center expert Colin Taylor will discuss which trends in 2023 will drive your organization into the future!

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Walmart Rewards Loyalty Program Tests Innovation & Boundaries

Customer Think

Imagine walking down the peanut butter aisle of Walmart. Jif is on sale, and you recently enrolled in the retailer’s new customer loyalty initiative, Walmart Rewards. How easy is it to turn that purchase into a reward?

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Product Innovation – What can you Subtract?

Customer Think

Blog Editor's Pick InnovationThere is a strong human tendency to add rather than to subtract – even when subtraction is an easier and better solution. Nature magazine recently published a paper with the headline – People Systematically Overlook Subtractive Changes.

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Innovating For The Sports-Crazy Customer

Customer Think

Sports is an emotional force that isn’t bound by geographical borders, religions, age, or gender. Perhaps this is why the sports industry is one of the world’s biggest and fastest-growing entertainment industries.

Sports 94
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Innovate to Increase Customer Loyalty

Uplifting Service

Innovation is critical because service expectations are NEVER static. Watch this video to see how a single innovative idea can create a cascade of positive effects in your business. VideoPosts #ServiceCulture #Service Innovation. So they created a company wide innovation contest, and the first year they focused the contest on innovating to increase the loyalty of guests. The post Innovate to Increase Customer Loyalty appeared first on Ron Kaufman. !

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How Off-Price Retail Innovated A New Business Model For Sustainable Growth

Customer Think

Blog Customer Engagement InnovationCode red, code red! Business is suddenly declining rapidly and somehow the executive team missed the signs to mitigate the revenue miss. This sparked an across-the-board layoff.

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Sprinklr Innovator’s Series with Rahul Anishetty

Sprinklr

Our world-class engineering team is constantly finding innovative ways to raise the bar even higher to enhance the customer experience with our industry-leading artificial intelligence (AI). What makes Sprinklr’s approach to innovation different?

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Sprinklr Innovator’s Series with Chinmay Chaudhary

Sprinklr

Our world-class engineering team is constantly finding innovative ways to raise the bar even higher to enhance the customer experience with our industry-leading artificial intelligence (AI). What makes Sprinklr’s approach to innovation different?

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Innovation before Digitization Disaster

Uniphore

It’s an irrefutable fact that digitization has rapidly moved on from being somewhat of an innovative trend to becoming a core organizational competency. It’s a vital, enterprise-wide strategy affecting every dimension of the operation and driven by the necessity to add intrinsic and measurable value - as perceived by the customers - to the organization’s products or service offerings. What’s more, the strategic direction and on-going support is ideally driven by the Executive team.

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Innovation before Digitization Disaster

Uniphore

It’s an irrefutable fact that digitization has rapidly moved on from being somewhat of an innovative trend to becoming a core organizational competency. It’s a vital, enterprise-wide strategy affecting every dimension of the operation and driven by the necessity to add intrinsic and measurable value - as perceived by the customers - to the organization’s products or service offerings. What’s more, the strategic direction and on-going support is ideally driven by the Executive team.

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Leveraging branded virtual assistants to drive personalisation and innovation – Interview with Eric Turkington of RAIN

Adrian Swinscoe

The post Leveraging branded virtual assistants to drive personalisation and innovation – Interview with Eric Turkington of RAIN first appeared on Adrian Swinscoe Today’s interview is with Eric Turkington, Vice President of Growth at RAIN, a pioneer in voice & conversational AI, that is helping people, brands and businesses […].

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Innovating with Crazy Customers

Chip Bell

Innovative products and services are different than ordinary products and services in that they are crafted and choreographed from a fertile imagination. “When you innovate,” wrote Oracle CEO Larry Ellison, “You’ve got to be prepared for everyone telling you that you’re nuts.” It takes nurturing a partnership that recognizes the path to innovation involves its share of blind alleys and false starts.