Uniphore & Jacada Help You Innovate Your CX

Uniphore

We hope that you’ll join us on this journey to innovate customer experience at record speed. How to Innovate Your CX In 3 Steps Using Advanced AI and Low Code Automation. The post Uniphore & Jacada Help You Innovate Your CX appeared first on Jacada.

Invention, Innovation, Improvement

Customer Think

The post Invention, Innovation, Improvement first appeared on Partners in EXCELLENCE Blog -- Making A Difference. Related Posts: Looking For Ideas In All The Wrong Places Innovation And Improvement -- Whose Job In Sales Is It?

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CallMiner product innovation series: Q1 2022

Callminer

Read this blog from VP of Product Management, Bruce McMahon, to learn more about the most recent CallMiner updates across the platform, solutions and teams

4 eras of AI innovation in conversation intelligence

Callminer

Want to know more about AI’s role in conversation intelligence? This blog looks at four eras of AI and the impact they’ve made on customer-centric companies

How to Optimize Your Contact Center: AI Tech for a Better CX

Speaker: Paul Weald, Contact Center Innovator

With the help of artificial intelligence and machine learning, you can streamline your contact center productivity and efficiency by reducing call wait times, monitoring customer sentiment and satisfaction, and providing better self-service options for all of your customers. Join us for this exclusive webinar with contact center innovator Paul Weald to learn more!

The Innovation Gray Space

Customer Think

Innovation is critical for all of us. It enables us to… well, innovate. Innovation underlies change. A lot is written about innovation. Much of it focuses on disruptive innovation. Disruptive innovation probably [.]. Blog Innovation

Thoughts on innovation

Inside Intercom

We recently had an internal discussion about innovation. Like any company, we want to create new and better products that solve important customer problems – but how do our values of moving fast and starting small foster a culture of innovation? Bad companies try to innovate everywhere.

Driving Innovation In Selling

Customer Think

How do we innovate in selling? The post Driving Innovation In Selling first appeared on Partners in EXCELLENCE Blog -- Making A Difference. Blog Editor's Pick Innovation Sales Performance

Leading for Creativity and Innovation

Customer Think

One of the primary responsibilities of a leader is our ability to enable our teams to fuel their creativity and drive innovation. Blog Editor's Pick Innovation Leadership

Account Growth And Innovation

Customer Think

If we succeed, we have helped the customer innovate, to rethink what they currently do, and to do [.]. The post Account Growth And Innovation first appeared on Partners in EXCELLENCE Blog -- Making A Difference. We struggle to get a foothold in a large account.

Roadmaps Are Dead! Long Live Roadmaps!

Speaker: Bruce McCarthy, Co-Author of Product Roadmaps Relaunched and Founder of Product Culture

Join Bruce McCarthy, co-author of Product Roadmaps Relaunched, as he discusses the best ways to innovate your product roadmap. So that it reflects your customers’ needs while simultaneously and accurately communicating your products strategy and vision.

Solving Customer Pain Points Through Research, Design and Innovation

Doing CX Right

Alex Genov, Head of Research at Zappos, explains how to win customer hearts and wallets through real innovation. The post Solving Customer Pain Points Through Research, Design and Innovation appeared first on Doing CX Right. Podcast Alex Genov Customer Experience innovation Zappos

Walmart Rewards Loyalty Program Tests Innovation & Boundaries

Customer Think

Imagine walking down the peanut butter aisle of Walmart. Jif is on sale, and you recently enrolled in the retailer’s new customer loyalty initiative, Walmart Rewards. How easy is it to turn that purchase into a reward?

How CX Intelligence Can Drive Meaningful Product Innovation

Customer Think

In this data-rich age, companies aren’t hurting for insights, but turning that information into meaningful product innovation requires intentional, careful analysis. What follows is a quick look at how to competently transform CX intelligence into effective product innovation.

Chip R. Bell: Innovate, Don’t Imitate

Bill Quiseng

Why not innovate instead of imitating? Organizations need to offer customers breakthrough products, services, and solutions to effectively compete in today’s innovation-hungry economy.

How to Work with Your Customer Success Team to Create a Great Product Feedback Experience

Speaker: Rebecca Notté, Product Operations Manager and Hannah Chaplin, Director of Product Marketing at Pendo

In this session, Hannah Chaplin and Rebecca Notté will detail the challenges of managing feedback between product and customer success teams and share their best practices on how to combat these challenges.

Leveraging branded virtual assistants to drive personalisation and innovation – Interview with Eric Turkington of RAIN

Adrian Swinscoe

The post Leveraging branded virtual assistants to drive personalisation and innovation – Interview with Eric Turkington of RAIN first appeared on Adrian Swinscoe Today’s interview is with Eric Turkington, Vice President of Growth at RAIN, a pioneer in voice & conversational AI, that is helping people, brands and businesses […].

Experiential Innovation: Design Your Customer Experience Future

Experience Investigators

Innovation can be driven by understanding the customer experience and by thinking completely differently about all that data collected. I refer to this type of customer-focused innovation as Experiential Innovation. That’s what experiential innovation can lead to.

Product Innovation – What can you Subtract?

Customer Think

Blog Editor's Pick InnovationThere is a strong human tendency to add rather than to subtract – even when subtraction is an easier and better solution. Nature magazine recently published a paper with the headline – People Systematically Overlook Subtractive Changes.

Sprinklr Innovator’s Series with Rahul Anishetty

Sprinklr

Our world-class engineering team is constantly finding innovative ways to raise the bar even higher to enhance the customer experience with our industry-leading artificial intelligence (AI). What makes Sprinklr’s approach to innovation different?

Feedback: The Secret to Innovating Your Product Development Process

Speaker: Liz Love, Chief Commercial Officer at ProdPad

Join Liz Love, Chief Commercial Officer at ProdPad as she details how product feedback can improve your product development process while mitigating stakeholder conflict, constant feature requests, failed launches, unexpected outcomes, unhappy users, and complexity.

Sprinklr Innovator’s Series with Chinmay Chaudhary

Sprinklr

Our world-class engineering team is constantly finding innovative ways to raise the bar even higher to enhance the customer experience with our industry-leading artificial intelligence (AI). What makes Sprinklr’s approach to innovation different?

Innovation before Digitization Disaster

Uniphore

It’s an irrefutable fact that digitization has rapidly moved on from being somewhat of an innovative trend to becoming a core organizational competency. It’s a vital, enterprise-wide strategy affecting every dimension of the operation and driven by the necessity to add intrinsic and measurable value - as perceived by the customers - to the organization’s products or service offerings. What’s more, the strategic direction and on-going support is ideally driven by the Executive team.

Innovation before Digitization Disaster

Uniphore

It’s an irrefutable fact that digitization has rapidly moved on from being somewhat of an innovative trend to becoming a core organizational competency. It’s a vital, enterprise-wide strategy affecting every dimension of the operation and driven by the necessity to add intrinsic and measurable value - as perceived by the customers - to the organization’s products or service offerings. What’s more, the strategic direction and on-going support is ideally driven by the Executive team.

Innovating with Crazy Customers

Chip Bell

Innovative products and services are different than ordinary products and services in that they are crafted and choreographed from a fertile imagination. “When you innovate,” wrote Oracle CEO Larry Ellison, “You’ve got to be prepared for everyone telling you that you’re nuts.” It takes nurturing a partnership that recognizes the path to innovation involves its share of blind alleys and false starts.

Social insights from the Olympics: inspirational tradition and modern innovation

Sprinklr

It’s hard to imagine a better example than the Olympics, which combine the tradition and prestige of the past with modern trends and sporting innovation. The post Social insights from the Olympics: inspirational tradition and modern innovation appeared first on Sprinklr.

4 Ways to Avoid Innovation Catastrophe in Experiential Design

Customer Think

Article Customer Experience Editor's Pick Innovation Dave Fish: Closing the Gap Between CX Theory and Practice“Empathy means that I understand your situation.” ” The call rep with two intricate sleeve tattoos folded his hands and glanced down at the table for a moment.

Uniphore Announces “Uniphore Unite” Partner Program to Accelerate Global AI and Automation Innovation

Uniphore

its Uniphore Unite partner program to support a rapidly expanding market that is seeing the benefits of using Artificial Intelligence (AI) and automation technology to significantly improve customer experience (CX). Uniphore Unite is a robust partner program that includes essential resources to support the partner lifecycle end – to – end and enables partners to leverage Uniphore’s best-of-breed, innovative technology to expand their portfolio and profitability.

Know an Insurance Innovator? Bring Their Name Forward!

Lightico

The new award program honors the people and companies that are helping to innovate, accelerate and enhance the insurance industry. If you would like to honor and recognize those who are innovating and modernizing the industry, nominate now! These people are true innovators.

Unveiling the Top Auto Finance Innovators!

Lightico

Innovation is about more than technology. The auto finance industry has been blessed with the contributions and efforts of innovative leaders helping to drive digital transformation and benefits that will be reaped by lenders and their customers. Innovator of the Year (Subprime).

How to Succeed in Leadership, Marketing, Innovation and Insight

C3Centricity

How to Innovate Successfully (What You’re Still Getting Wrong!). This post mentions the ten reasons innovation fails and then shares ideas on finding a solution to each of them. Innovation #Brand #Marketing Click To Tweet. #4

How To Create Innovative Service

Beyond Philosophy

Customer loyalty consultants refer to it as Innovative Customer Experience, and it is the key to getting your customers to talk about your experience to everyone they know. As a customer loyalty consultant to Fortune 100 Companies, Bell explains how Innovative Service is the kind that gets talked about, and what inspires the customer behavior you want. However, when people have a unique experience with innovative service, they talk, post, and tweet about it all the time.

How to Bring Agile Innovation to Customer Success

Totango

When you bring agile innovation to customer success , you empower your CS strategy with the latest technology. Then we’ll lay out seven steps to bring agile innovation to customer success. Why Bring Agile Innovation to Customer Success?

Increasing net retention requires an innovative approach to CX

Zendesk

Turning customers into loyalists requires a more innovative approach to customer relationship management. See how Zendesk powers innovative CX for software and cloud services companies. The post Increasing net retention requires an innovative approach to CX appeared first on Zendesk.

Innovation Is No Longer Optional

Customers That Stick

While the need for innovation might not be as obvious and the penalties for failing to innovate might be less drastic — even in non-tech industries, innovation is no longer optional. You had better be innovating the way it’s packaged or delivered. Where can you find competitive advantage by looking for opportunities to innovate? The pace of change is faster than ever before.

How Emotion-Driven Innovation Increases Customer Loyalty

Customer Bliss

Emotional understanding of customer experiences is often what leads these companies to their most innovative practices. So, practice emotion-driven innovation. Make-Mom-Proud companies strive for innovations starting with the emotions customers are having. Both the Disney Institute and Gallup Research tell us that companies who practice this kind of emotion-driven innovation earn customer advocates three times more likely to recommend.

Customer-Centric Innovation

ClearAction

Customer-Centric Innovation Lynn Hunsaker. My recommendation for innovation research is to focus primarily on the customer’s world, and secondarily on the company’s product, service or process. Thoroughly understand the bigger picture of how the customer is using your offering, and their related challenges, workarounds, and any excesses or deficiencies, and you’ll find a great deal of inspiration for innovation.