Innovation Related Topics 
Callminer
SEPTEMBER 8, 2023
Bruce McMahon, VP of Product Management, shares updates from the 2023.09 release including enhancements to bulk export API capabilities, giving customers even more control over their data.
Callminer
JUNE 28, 2023
Learn more about new product innovations and review some of the most influential innovative products in recent times, according to business experts.
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Callminer
AUGUST 4, 2023
CallMiner's VP of Product, Bruce McMahon, shares updates from the 2023.08 release that ensure organizations get flexibility, customization and ultimately, business value from the CallMiner platform.
Intercom, Inc.
APRIL 21, 2021
We recently had an internal discussion about innovation. Like any company, we want to create new and better products that solve important customer problems – but how do our values of moving fast and starting small foster a culture of innovation? Innovation means doing new, different, and better. Below is my answer for our team.
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
You'll walk away knowing how to: DEFINE the most effective CX measures and metrics for your organization MASTER the art and science of quantifying the value of customer experience NAVIGATE common pitfalls in quantifying CX value and gain tips for mitigation ESTABLISH a structured approach to embedding CX benefits into internal processes and governance (..)
Callminer
DECEMBER 2, 2022
CallMiner's VP of Product Innovation, Bruce McMahon, shares highlights from the 2022.12 release in his latest product innovation blog.
Callminer
JULY 7, 2023
CallMiner VP of Product Management, Bruce McMahon, shares updates in the 2023.07 release, including the type of data users can collect, as well as how and where that data is viewed.
Speaker: Rebecca Notté, Product Operations Manager and Hannah Chaplin, Director of Product Marketing at Pendo
Throughout this series, we have been discussing ways to innovate your feedback loops, and strategies for incorporating your customers into the heart of your product development systems. It is very common for your product operation team to feel overwhelmed with the amount of customer data that is available to them.
Speaker: Paul Weald, Contact Center Innovator
Join us for this exclusive webinar with expert innovator Paul Weald to learn more about: How artificial intelligence technology can complement employee performance and optimize business performance with intelligent insights and analytics. Embrace automation, collaborate with new technology, and watch how you thrive!
Speaker: Liz Love, Chief Commercial Officer at ProdPad
As product managers, we all seem to experience similar pain points in our day to day lives. We all struggle with stakeholder conflict, constant feature requests, failed launches, unexpected outcomes, unhappy users, and complexity. But what if there was a secret ingredient that could help us reduce these problems and live happier work lives?
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
Adoption and innovation are swift and ongoing. Contact center operators have been buffeted by the pandemic, work-from-home initiatives, the great resignation, and quiet quitting. As a result of these changes, new challenges have emerged, requiring contact centers to undergo major transformations.
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