DMG Consulting

SEPTEMBER 29, 2022

Companies also have interaction analytics (also known as speech and text analytics), which is used to capture implicit feedback and insights from unstructured conversations. All of this innovation is being enabled by AI, which is simultaneously challenging and energizing the world of service.

Artificial Intelligence 62

Artificial Intelligence CX Contact Center Text Analytics 62

DMG Consulting

AUGUST 3, 2020

Background: DMG Consulting LLC , a leading provider of contact center, back-office and real-time analytics market research and consulting services, today released its 22020 – 2021 Interaction Analytics Product and Market Report. The Report focuses on contact center and service-related uses of interaction (speech and text) analytics.

Text Analytics 62

Text Analytics Contact Center Innovation Sales 62

DMG Consulting

JANUARY 2, 2018

The primary issues are these: Speech analytics is not yet considered a “must-have” application; analytics-enabled quality assurance (AQA) has not caught on; real-time speech analytics has a limited number of use cases; and text analytics continues to struggle to be noticed. Like what you’re reading? FINAL THOUGHTS.

Text Analytics 54

Text Analytics Contact Center Artificial Intelligence Machine Learning 54

Experience Investigators

APRIL 23, 2024

Additionally, segmenting your customer base and using text analytics to review qualitative data can pinpoint opportunities for the most significant impact, optimizing resource allocation and enhancing overall customer experience. Cultivate a proactive environment by inviting employees to share ideas on improving customer interactions.

Net Promoter Score 52

Net Promoter Score CEM CX Customer Experience 52

SurveySensum

JULY 25, 2023

Their CX team understood that these questions could reveal hidden pain points and innovative ideas from their customers. To make the most of the open-ended responses, CMS leveraged the Text Analytics tool – allowing them to identify trends, uncover valuable suggestions, and tailor their offerings accordingly.

B2B 52

B2B Text Analytics Customer Survey Customer Satisfaction 52

Fonolo

NOVEMBER 11, 2022

C all center agents drive sales growth, create happy customers, and gather data that’s essential to innovation — and this is the year we think they’ll be recognized and rewarded for it. Since you’re here, you can enjoy an appetizer before the main event. Let’s dig in! . 2023 Trends: A New Focus on Agent Well-Being .

Contact Center 87

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 87

DMG Consulting

APRIL 15, 2020

Companies are making long-overdue improvements to their technology and pushing forward with innovative uses for automation throughout the enterprise. The Report provides projections and guidance that will help these business leaders deliver on the promise of automation and innovation to achieve the vision of the contact center of the future.

Outlook 62

Outlook Contact Center Artificial Intelligence Text Analytics 62

DMG Consulting

SEPTEMBER 29, 2022

Historical speech analytics is considered essential in many contact centers, and text analytics is delivering critical insights into the burgeoning volume of text-based interactions. Now in its 20 th year, the IA market is thriving and is expected to continue to grow rapidly.

Contact Center 48

Contact Center Text Analytics Outlook Actionable Insights 48

DMG Consulting

MAY 5, 2020

Speech and text analytics solutions, collectively known as interaction analytics (IA), provide a comprehensive, unfiltered view of all activity that occurs between customers and an organization.

CX 96

CX Artificial Intelligence Contact Center Touchpoint 96

DMG Consulting

DECEMBER 7, 2020

Interaction (speech and text) analytics can empower contact center agents with the information and context they need to handle inquiries, and also identify trends and challenges for the entire enterprise. Voice and screen recording capabilities allow managers to track their remote employees’ performance throughout the day.

Contact Center 62

Contact Center Text Analytics Technology Technology 62

SurveySensum

DECEMBER 2, 2021

Company A may have achieved an NPS score of 50 while it might be considered the market leader in size or pioneer in innovation. A cut-throat competitive scenario would require businesses to innovate faster and better which would result in better customer service. Text analytics. Here is how.

Net Promoter Score 52

Net Promoter Score NPS Text Analytics Hospitality 52

DMG Consulting

OCTOBER 17, 2019

Background: DMG Consulting LLC , a leading provider of contact center, back-office and real-time analytics market research and consulting services, today released its 2019 – 2020 Contact Center Analytics Product and Market Report.

Contact Center 48

Contact Center Text Analytics Touchpoint Innovation 48

SurveySensum

DECEMBER 29, 2023

This holistic aggregation of data, facilitated by robust text analytics software , empowers healthcare providers to discern intricate patterns and glean meaningful trends within the vast reservoir of patient feedback.

Healthcare 52

Healthcare Artificial Intelligence Text Analytics Innovation 52

Hodusoft

JUNE 17, 2021

It is our vision to make innovative market leading software accessible to businesses of all sizes. Contact centers in which agents heavily use applications such as CRM applications should look into desktop analytics to supplement call recording. We firmly believe that the success of our client is the lever for our success.

Contact Center 98

Contact Center Gambling Text Analytics Government 98

Confirmit

SEPTEMBER 11, 2017

Of course, it’s not all about metrics, it’s about action and innovation and here Siemens does really well. Another area where Siemens is focused on innovation is text analytics. With text analytics and real-time alerts, their teams always have up-to-date information most pertinent to them at the right time.

Text Analytics 40

Text Analytics CX Social Media Voice of the Employee 40

Confirmit

SEPTEMBER 11, 2017

Of course, it’s not all about metrics, it’s about action and innovation and here Siemens does really well. Another area where Siemens is focused on innovation is text analytics. With text analytics and real-time alerts, their teams always have up-to-date information most pertinent to them at the right time.

Text Analytics 40

Text Analytics CX Social Media Voice of the Employee 40

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. Are there any pain points that need addressing?

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

NOVEMBER 11, 2021

Text Analytics. Leveraging the potential of machine learning, Text analysis helps you identify top customer complaints from thousands of the feedback. Text Analytics. Get high productivity and accuracy with innovative real-time feedback. Text Analytics and Machine Learning. Analytics Solutions.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

DMG Consulting

APRIL 15, 2020

Workforce priorities have shifted, as have other management trends, including the introduction of innovative smart technology, expanding global business and broader market opportunities. We also help vendors develop products and services that deliver differentiated innovation and benefits that meet end users’ current and future needs.

Predictive Analytics 62

Predictive Analytics Contact Center Machine Learning Artificial Intelligence 62

SurveySensum

OCTOBER 4, 2023

Analyze the gathered feedback with the cutting-edge technology of Text analytics software. This tool is tailored for the automotive industry as it leverages advanced AI and analytics to help automotive businesses make data-driven decisions. You can easily integrate this tool with your existing CRM.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

VOZIQ

DECEMBER 17, 2020

Recently, VOZIQ’s predictive customer retention solution was honored for consistent innovation and extraordinary value creation and won the 2020 Product of the Year award. We want to share with you some of our most popular blogs of 2020, in case you missed them when we first published them.

Customer Retention 98

Customer Retention Text Analytics AI Engineering 98

Confirmit

APRIL 18, 2019

In this webinar, Claire Sporton, SVP CX Innovations at Confirmit will tackle this problem head on. She will also look at the importance of text analytics category models that will help you make sense of unstructured feedback, whatever the source.

CX 45

CX Text Analytics Voice of the Customer Innovation 45

Confirmit

JUNE 6, 2018

Confirmit Genius is an advanced Text Analytics platform that uses the latest Machine Learning technologies to help you draw meaning from unstructured content. Voice of the Customer Voice of the Employee Market Research Product Innovation Factsheets. What are the two main modules of Confirmit Genius?

VOE 40

VOE Text Analytics Structured Data Voice of the Employee 40

VOZIQ

MARCH 19, 2021

The CUSTOMER Product of the Year Award is an annual recognition that highlights innovative, high-quality products that have enabled companies to exceed customer expectations and thereby driving revenues. . VOZIQ’s product is powered by more than 10 proprietary machine learning algorithms and advanced text analytics technolog y.

Machine Learning 52

Machine Learning Artificial Intelligence Text Analytics Retail 52

VOZIQ

MARCH 19, 2021

The CUSTOMER Product of the Year Award is an annual recognition that highlights innovative, high-quality products that have enabled companies to exceed customer expectations and thereby driving revenues. . VOZIQ’s product is powered by more than 10 proprietary machine learning algorithms and advanced text analytics technolog y.

Machine Learning 52

Machine Learning Artificial Intelligence Text Analytics Retail 52

DMG Consulting

DECEMBER 10, 2019

Momentum is strong; AI driving accelerated innovation and change. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. DMG Consulting Releases 2019 Contact Center Workforce Optimization. Mid-Year Market Share Report. 11/12/2019.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Innovation 48

SurveySensum

OCTOBER 11, 2023

It offers robust analytics capabilities , via advanced text analytics software , to uncover valuable insights from customer qualitative feedback. It offers robust analytics and reporting features , including sentiment analysis and text analytics, to help users gain deeper insights from survey data.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

DMG Consulting

DECEMBER 11, 2019

Strong and innovative sector with sustained growth and momentum. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. DMG Consulting Releases 2019 – 2020 Cloud-Based Contact Center Infrastructure Product and Market Report. 12/11/2019.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 48

Confirmit

SEPTEMBER 1, 2019

As a top national mortgage lender, PennyMac is committed to providing its customers with a range of innovative mortgage solutions. By adding text analytics and additional data sources to the Voice of the Customer insights, PennyMac have achieved an extraordinary amount with a small team.

CX 40

CX Text Analytics Voice of the Customer Innovation 40

DMG Consulting

NOVEMBER 14, 2020

We also help vendors develop products and services that deliver differentiated innovation and benefits that meet end users’ current and future needs.

Customer Service 62

Customer Service Contact Center Artificial Intelligence Text Analytics 62

DMG Consulting

JUNE 12, 2019

While the number of contact center seats has not grown substantially during the year, the WFO vendors are seeing impressive sales numbers because they are delivering innovation that addresses the evolving business needs of their customers.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Innovation 48

DMG Consulting

OCTOBER 17, 2019

At the same time, vendors are investing in their RPA solutions, increasing the use of AI technologies, especially machine learning, predictive analytics, innovative optical character recognition (OCR), and advanced computer vision capabilities. OnviSource is covered at a high level.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 48

DMG Consulting

AUGUST 9, 2018

We also help vendors develop products and services that deliver differentiated innovation and benefits that meet end users’ current and future needs.

Text Analytics 48

Text Analytics Contact Center Predictive Analytics Machine Learning 48

Confirmit

NOVEMBER 15, 2020

But it has reminded us here at Confirmit how proud we are to work with some of the most innovative, leading CX teams around the globe as they embrace the change. Shortly afterwards, Louise implemented text analytics, enabling them to see, per customer journey stage, and customer type, how actions translate into customer experience.

CX 52

CX VOC Text Analytics Voice of the Customer 52

SurveySensum

SEPTEMBER 13, 2023

In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. And once the survey responses start coming in, the tool centralizes the feedback, automates analysis using Text Analytics software , and provides detailed reports on a user-friendly dashboard.

Manufacturing 52

Manufacturing B2B NPS Compliance 52

DMG Consulting

JUNE 11, 2019

It provides the game-changing innovation that is opening doors to unlimited new possibilities in many fields. We also help vendors develop products and services that deliver differentiated innovation and benefits that meet end users’ current and future needs. AI is playing an increasingly influential role in today’s world.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Machine Learning 48

SurveySensum

DECEMBER 19, 2023

Use analytics tools such as SurveySensum’s Text Analytics Software to transform your survey data into valuable insights effortlessly. My work focuses on pioneering innovative tech solutions while fostering a sustainable future. Analyzing data might be daunting, but it’s worth it.

Text Analytics 52

Text Analytics Gaming Start-ups Customer Feedback 52