SurveySensum

DECEMBER 29, 2023

This holistic aggregation of data, facilitated by robust text analytics software , empowers healthcare providers to discern intricate patterns and glean meaningful trends within the vast reservoir of patient feedback.

Healthcare 52

Healthcare Artificial Intelligence Text Analytics Innovation 52

SurveySensum

NOVEMBER 11, 2021

Text Analytics. Leveraging the potential of machine learning, Text analysis helps you identify top customer complaints from thousands of the feedback. Text Analytics. They bring feedback, coaching, and brand-aligned service actions into the pocket of your frontline team. Text Analytics and Machine Learning.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Lumoa

APRIL 28, 2024

Customer service representatives can use Medallia to hear and respond to customer feedback, report the action taken, and whether or not the issue has been resolved. Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment).

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

SurveySensum

SEPTEMBER 13, 2023

In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. 5) InMoment Customized Surveys Real-Time Insights Comprehensive Reporting Multi-Channel Feedback None Contact InMoment 4.7 (5) user/month 4.4 (5)

Manufacturing 52

Manufacturing B2B NPS Compliance 52

SurveySensum

JANUARY 18, 2024

Don’t you agree that our new and innovative product is far superior to our outdated, less efficient competitor offerings?” – what do you think is wrong with this question? The Loaded Dice of Biased Questions Another big survey practice that ruins your survey campaign is asking double-barrelled and biased questions. “Don’t

Customer Survey 52

Customer Survey Close the Loop Start-ups Text Analytics 52

Lumoa

AUGUST 8, 2023

Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth. With the right analysis techniques, you can transform your survey data into valuable insights that inform strategic decisions and drive customer satisfaction.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

Zonka Feedback

DECEMBER 26, 2023

These innovative technologies are reshaping the way we gather and interpret information, providing unprecedented insights and efficiency. Zonka Feedback Zonka Feedback isn't just a survey tool; it's an AI-powered conversation hub, transforming how you capture, analyze, and act upon customer insights. Go beyond words.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Callminer

FEBRUARY 27, 2019

Focus on gathering ‘actionable insights.’. Many companies face the issue of gathering lots of customer data but don’t know how to actually derive actionable, meaningful insights from it. To make sense of your customer data, getting actionable insights is essential.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

SurveySensum

DECEMBER 11, 2023

Look for important features such as cross-channel data integration, real-time text analytics software , multichannel data collection, and real-time dashboard. As omnichannel analytics requires gathering data from multiple channels, choose an omnichannel analytics tool that allows easy analysis of multichannel data.

Omnichannel 52

Omnichannel Social Media Touchpoint Text Analytics 52