CommBox

OCTOBER 18, 2023

In recent years, a remarkable transformation has taken place across various industries, ushering in a new era of customer service. This transformation is powered by the rapid emergence of conversational AI and generative AI. Data-Driven Insights Conversational AI collects vast amounts of data from customer interactions.

Customer Service 75

Customer Service AI CX Omnichannel 75

Win the Customer

SEPTEMBER 6, 2023

In today’s fast-paced digital world, customer expectations are higher than ever, and they demand quick and efficient responses. This is where artificial intelligence (AI) and chatbots come into play, revolutionizing the way businesses interact with their customers. Customer service is the lifeblood of any business.

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Customer Service AI Artificial Intelligence Customer Expectations 65

Help Scout

OCTOBER 3, 2023

Generative AI can be an incredibly powerful tool when implemented and used correctly. Here are four benefits of using AI in your customer service experience, as well as advice on how to do so responsibly. Read the full article

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Customer Service AI 81

Zendesk

MARCH 31, 2023

Best-in-class customer service organizations are increasingly using AI as a competitive differentiator, especially as they face economic uncertainty and rising costs. Cost-savings are just one benefit of AI in customer service.

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Customer Service AI Customer Experience 95

Doing CX Right

OCTOBER 29, 2023

Conor Grennan, Dean of MBA students at NYU Stern School of Business and Stacy Sherman discuss how to transform CX with generative AI. Learn proven techniques to enhance personalization, content & customer service. The post The Power of Generative AI – Transforming Customer Service appeared first on Doing CX Right.

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Customer Service AI CX Artificial Intelligence 52

Zendesk

MAY 24, 2023

AI has been a part of pop culture for generations (enter: The Terminator), but the recent developments of ChatGPT and AI-powered bots have breathed new life into the conversation surrounding its role in business. How can AI help customer service? How can AI help customer service?

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Customer Service AI CX Customer Experience 88

Zendesk

NOVEMBER 9, 2023

Over the last year, there’s been a lot of talk around generative AI and its potential to improve the customer experience (CX). In fact, two-thirds of consumers believe that generative AI will soon become an important part of their service experiences. As a result, companies can meet customers’ rising expectations.

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Customer Service AI Customer Satisfaction CX 52

Execs In The Know

OCTOBER 9, 2023

Reflecting on 2023, it’s evident that AI has made monumental strides from both a consumer and brand perspective. But across the undulating positives and negatives, there remains no question that AI will play a significant role in the future of businesses everywhere. So, will AI be our new superpower or our substitute?

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Customer Service AI CX Customer Experience 52

Comm100

OCTOBER 9, 2023

Its sophisticated ability to understand and generate human-like text has unlocked opportunities across sectors, one of the most intriguing being customer service. However, if you’re looking to leverage ChatGPT for customer service, there’s many considerations that need to be looked at before jumping in.

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Customer Service AI CX Technology 105

Help Scout

AUGUST 22, 2023

AI has many customer service applications, but that doesn’t mean it will replace human service. Here's a look at what that means. Read the full article

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Customer Service AI 75

Comm100

OCTOBER 17, 2023

Businesses today thrive on efficiency, and the customer service domain is no exception. With the rise of technology, businesses have started to adopt customer service automation software to scale their operations without ballooning headcount. What is customer service automation software?

Customer Service 94

Customer Service Omnichannel AI Customer Satisfaction 94

Help Scout

AUGUST 22, 2023

How ChatGPT — or other generative AI tools — can be used to help answer customer service queries and deliver better service. How good is ChatGPT and in what other ways could it be used in customer service situations? Read the full article

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Customer Service AI 104

Customer Think

OCTOBER 10, 2023

AI is good at performing tasks, but can really replace the complete job of customer service reps? Commentators have been suggesting that professional jobs, including those in contact centers, are about to vanish since ChatGPT was released at the end of 2022.

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Customer Service AI Contact Center Technology 82

Comm100

FEBRUARY 21, 2023

There’s no question that the use of AI in customer service is on the rise. Predictions on market growth vary, but one study shows an expected compound annual growth rate in AI of 37.3% This blog will reveal why more and more organizations are adopting AI by highlighting the key benefits of AI in customer service.

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Customer Service AI CX Customer Experience 87

The Customer Service Blog

OCTOBER 2, 2023

Welcome to National Customer Service Week (NCSW). This year, NCSW runs from Monday 2nd to Friday 6th October 2023, and it presents the opportunity for businesses and other organisations to celebrate customer service with a series of themes and prepared activities for each day, in addition to some helpful resources.

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Customer Service AI 74

Intercom

NOVEMBER 9, 2023

It creates customer loyalty, elevates your brand, and propels your business to new heights. “Online customer service is broken” But today, online customer service is broken. It’s not because of customer service teams. The arrival of generative AI has transformed what’s possible.

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Customer Service Artificial Intelligence AI Customer Loyalty 52

Zonka Feedback

JULY 10, 2023

Artificial Intelligence is set to empower the customer service teams. Check out ways in which AI is impacting customer service & how you can use it too. Artificial Intelligence (AI) is prevalent in many industries and becoming integral to business processes.

Customer Service 52

Customer Service AI Artificial Intelligence Healthcare 52

Doing CX Right

JULY 23, 2023

Frank X Shaw, Chief Communication Officer at Microsoft, explains how AI is changing the way we work, communicate & deliver better customer service. The post How AI Is Transforming Communication & Customer Service appeared first on Doing CX Right.

Customer Service 52

Customer Service AI CX Artificial Intelligence 52

Intercom

JUNE 14, 2023

Since we published the 2023 edition of our Customer Service Trends Report earlier this year, we’ve gotten a lot of questions about how recent AI developments would impact the customer service landscape in the months and years to come. AI will enhance the role of humans in support, not replace them.

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Customer Service AI CX Customer Expectations 59

Doing CX Right

MARCH 12, 2023

Evan Kirstel, an expert analyst in disruptive technologies, and Stacy Sherman discuss how you can transform customer experiences with generative AI to achieve service efficiency while maintaining human empathy. The post The Future of Customer Service: How Generative AI is Changing the Game appeared first on Doing CX Right.

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Customer Service AI Gaming CX 91

Intercom

MARCH 21, 2023

Any report predicting the “jobs to be replaced by AI” will tell you that top of the list of endangered roles is the customer service representative. A key thing currently missing from the narrative around AI replacing customer service reps is that customer service teams are under huge pressure almost all of the time.

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Customer Service AI Customer Experience Customer Satisfaction 66

Intercom

JUNE 7, 2023

There’s a big question being asked in the customer service industry right now: what will the future of support look like in the age of AI? AI and automation have presented huge opportunities for customer service teams in terms of scalability, time savings, faster resolutions and response times, and improved customer experiences.

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Customer Service AI Customer Experience CX 103

Ameyo Callversations

APRIL 6, 2022

AI chatbot solutions are leading the way in providing exceptional customer service to businesses worldwide. They play a major role in delivering consistent and engaging customer experiences across eCommerce, retail, banking, insurance, and travel. 8 Proven Ways How Chatbots Help Deliver Enhanced Customer Service.

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Customer Service AI Customer Experience Contact Center 98

Ameyo Callversations

APRIL 6, 2022

AI chatbot solutions are leading the way in providing exceptional customer service to businesses worldwide. They play a major role in delivering consistent and engaging customer experiences across eCommerce, retail, banking, insurance, and travel. 8 Proven Ways How Chatbots Help Deliver Enhanced Customer Service.

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Customer Service AI Customer Experience Contact Center 98

Comm100

MAY 23, 2023

Wherever you look, automation is popping up across customer service teams as organizations look to improve efficiency, reduce support costs, and scale their business. While we read about the many benefits of automation in customer service, it can be difficult to know how exactly to introduce this into your own organization.

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Customer Service Artificial Intelligence AI Machine Learning 92

DMG Consulting

OCTOBER 2, 2023

The report defines generative AI and explores in-depth how contact centers and customer service organizations can utilize it to achieve their essential goals. Generative AI has the potential to transform contact centers and customer service departments as we know them today,” says Donna Fluss, President of DMG Consulting LLC.

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Contact Center Customer Service AI CX 59

Intercom, Inc.

JANUARY 31, 2023

Suddenly it seemed that generative AI might transform industries from education to marketing. And Intercom’s area of focus – customer service – is among those most poised to benefit. ☞ Click here to join the beta waitlist for our AI features or receive AI news from Intercom.

AI 188

AI Customer Service Start-ups Technology 188

Ameyo Callversations

JULY 10, 2022

This is where technology, in the form of conversational AI, comes to the rescue. Conversational AI for customer service is considered a core contact center automation technology that promotes the shift to a digital-first approach for customer support solutions. Operational Challenges Solved by Conversational AI.

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Customer Service AI Contact Center Social Media 52

Comm100

JANUARY 11, 2023

The State of Automated Customer Service in 2023. As a result, customer service expectations are now sky-high as consumers demand the very best support – and will even switch brands for better service. Meeting today’s high customer service expectations can be a challenge. Table of Contents.

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Customer Service AI Artificial Intelligence Healthcare 97

Help Scout

AUGUST 22, 2023

Every interaction with a customer is equally an opportunity to grow trust or a chance to destroy it. So we should be very thoughtful about the introduction of artificial intelligence into customer service scenarios beyond the most limited forms. Read the full article

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Customer Service Artificial Intelligence AI 75

Help Scout

AUGUST 22, 2023

When AI can answer (some) customer questions, what is the role of humans in support? The answer is bringing human curiosity back into service. Read the full article

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Customer Service AI 91

Zendesk

OCTOBER 17, 2023

ChatGPT is an impressive conversational AI (artificial intelligence) chatbot by OpenAI that launched in 2022. But can OpenAI API or ChatGPT be used for customer service? Can businesses use ChatGPT for customer service? Can businesses use ChatGPT for customer service? What is ChatGPT?

Customer Service 52

Customer Service AI Artificial Intelligence CX 52

Help Scout

AUGUST 22, 2023

Here are 7 important trends that will affect your work in customer service and experience for 2023, from supply chain recovery to AI-driven productivity. Read the full article

Customer Service 101

Customer Service AI 101

CommBox

JUNE 25, 2023

But what about the world of customer service? Is there a fundamental principle that governs how businesses address the ever-growing volumes of customer communication? The introduction of generative AI technologies such as ChatGPT, disrupts that long-standing balance. Indeed, there is. No small feat, to be precise.

Customer Service 52

Customer Service AI Net Promoter Score Customer Satisfaction 52

Intercom

NOVEMBER 29, 2023

The rules of customer support are being totally rewritten, and anyone who thought “this whole AI thing” would eventually blow over is updating their predictions. But what does your team need to do to embrace the all-powerful combination of human and AI-powered support?

Customer Service 52

Customer Service AI Customer Experience Start-ups 52

Uniphore

DECEMBER 20, 2021

With more customers engaging with businesses remotely, contact centers are scrambling to find new ways to attract, empower and retain top talent. Enter conversational AI and automation. AI can offer real-time assistance to agents on calls. The post Reducing Attrition in BPO Customer Service appeared first on Uniphore.

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Customer Service Contact Center AI Technology 130