Uniphore

NOVEMBER 9, 2021

Contact centers can deliver superior CX and agent experience with conversational AI and automation tools. In a digital-first post-pandemic world, organizations need to pay close attention to the customer experience and agent experience alike. Enhance customer experience with secure authentication and self-service channels.

AI 130

AI Artificial Intelligence CX Machine Learning 130

VOZIQ

APRIL 15, 2024

VOZIQ AI’s AI Center of Excellence (ACE) to work as an extension of the Hawx team to manage the AI solution, improve the retention metrics and grow business value by improving customer lifetime value. Deploying a contact-center agent UI that displays customer risk and revenue opportunities. .

AI 52

AI Customer Loyalty Artificial Intelligence Machine Learning 52

CommBox

JANUARY 28, 2024

Self-service support channels such as chatbots, online portals, knowledge base and FAQs are considered crucial for customer service. You might even say that they’re now mandatory for any service organization. Research indicates that 67% of consumers prefer self-service over speaking to a company representative.

AI 52

AI Customer Service Real Estate B2C 52

Intercom

JULY 13, 2023

How big is the AI revolution in the customer service space, really? Over the course of my career, support has traditionally been very transactional – customers would get in touch with issues or questions, and support reps would resolve and close them out. . The time for AI in customer service is now.

AI 90

AI ML Sentiment Analysis Artificial Intelligence 90

CSAT.AI

OCTOBER 19, 2022

Phrase based models use natural language processing (NLP) and machine learning which allow AI to derive meaning from human language. This is a powerful customer service technology in multiple ways. AI, when trained on robust and applicable data sets, ‘learns’ and processes all of these details with amazing speed.

Sentiment Analysis 107

Sentiment Analysis Customer Service Machine Learning AI 107

Aquire

JULY 1, 2021

Conversational AI today is probably the closest technology has come to mimicking human interactions. That’s one of the reasons this tech has grown in popularity — and for customer experience in particular. But, the workings of AI are often complex. The technology behind conversational AI How does conversational AI work?

AI 125

AI Artificial Intelligence Machine Learning ML 125

Experience Investigators

AUGUST 1, 2023

Artificial Intelligence (AI) is revolutionizing customer service and transforming the way organizations manage their customer and employee experiences. Here are a few ideas to explore the benefits, challenges, and best practices for integrating AI into your customer experience strategy.

AI 52

AI Customer Service Customer Experience Machine Learning 52

Intercom

MARCH 14, 2023

The arrival of OpenAI’s ChatGPT transformed everything – the huge implications for customer service were immediately obvious. We quickly launched a collection of AI features for our Inbox, applying this technology to deliver efficiency gains. Inevitably, the chatbot won’t be able to answer all customer queries.

AI 126

AI Machine Learning Technology Technology 126

Comm100

DECEMBER 12, 2023

We all know that the world of customer service and support is constantly on the move. This blog will delve into the top four customer service trends that are expected to take center stage in 2024. It’s worth noting that these AI advancements do pose challenges too.

Innovation 78

Innovation Customer Service Omnichannel Social Media 78

VOZIQ

DECEMBER 22, 2023

Reston, VA,  December 21, 2023 : VOZIQ AI, a leading provider of Predictive Customer Intelligence Solutions for subscription-based recurring-revenue businesses, is pleased to announce its strategic partnership with AMP Smart to offer AI-enabled proactive customer loyalty solution aimed at maximizing Customer Lifetime Value (CLV).

AI 52

AI Customer Loyalty Artificial Intelligence Machine Learning 52

Zendesk

NOVEMBER 28, 2023

What is AI as a service? AI as a service (AIaaS) is a service offered by third-party vendors that allows businesses to incorporate AI-powered tools and capabilities into their systems. Premiering in 1962, the cartoon accurately depicts many technologies we use today—including AI.

AI 52

AI ML Machine Learning Artificial Intelligence 52

UJET

NOVEMBER 3, 2020

AI (artificial intelligence) customer service tools weren’t designed to replace your agents. They were designed to help your agents deliver a better customer experience. To truly modernize your customer service, you don’t need to choose between AI or human involvement. You need both.

AI 82

AI Customer Service Contact Center CRM 82

CSAT.AI

SEPTEMBER 22, 2022

How a Conversational AI interaction works How CAI can Help You and Your CSAs Key KPIs to Measure The Importance of Transparency, Sentiment and AI Evolution. Connecting with your customers on a personal level is important to building lasting relationships. How a Conversational AI Interaction Works. Key KPIs to Measure.

AI 100

AI Sentiment Analysis Machine Learning Technology 100

DMG Consulting

MARCH 8, 2024

AI and the Contact Center Staffing Challenge March 2024 It’s challenging and costly to hire, train, and onboard new contact center agents, and it’s often more difficult to retain them. This is one of the many reasons artificial intelligence (AI) is proving to be valuable for contact centers.

Contact Center 48

Contact Center AI Artificial Intelligence Real Estate 48

Zendesk

JANUARY 25, 2024

What is an AI call center? An artificial intelligence (AI) call center is a customer service operation that uses AI technologies to manage customer inquiries, interactions, and tasks across voice and digital channels. AI in call centers enhances customer satisfaction by helping teams offer faster support.

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

Help Scout

JUNE 8, 2021

Artificial intelligence (AI) shows incredible promise in 2021, but the experience of interacting with an AI chatbot is more like talking to a distracted toddler than it is to Tony Stark’s Jarvis. Still, using AI chatbots for customer service makes plenty of sense. What are AI chatbots? AI-based chatbots.

AI 144

AI Machine Learning Artificial Intelligence Technology 144

Logicalware

NOVEMBER 23, 2023

It’s safe to say that AI has been on everyone’s lips throughout 2023. In fact, it has been so ubiquitous that Collins dictionary even named AI the word of the year in 2023. Yet, a burning question remains; What does the future hold for AI? AI is not a passing trend; it’s here to stay.

AI 52

AI Artificial Intelligence Sentiment Analysis Innovation 52

Comm100

MAY 23, 2023

Wherever you look, automation is popping up across customer service teams as organizations look to improve efficiency, reduce support costs, and scale their business. While we read about the many benefits of automation in customer service, it can be difficult to know how exactly to introduce this into your own organization.

Customer Service 71

Customer Service Artificial Intelligence Machine Learning AI 71

UJET

NOVEMBER 3, 2020

AI (artificial intelligence) customer service tools weren’t designed to replace your agents. They were designed to help your agents deliver a better customer experience. To truly modernize your customer service, you don’t need to choose between AI or human involvement. You need both.

AI 72

AI Customer Service Contact Center CRM 72

CommBox

SEPTEMBER 20, 2021

From a business perspective, 69 % of decision-makers see self-service as a significant part of their service strategy. In 2019, Gartner stated that 91% of organizations plan to deploy AI in self-service within three years. Chatbots can help businesses save up to 30% on their customer service.

AI 96

AI Customer Service B2C Real Estate 96

Comm100

AUGUST 8, 2022

Customer service is an always changing landscape. While many aspects of providing excellent customer service have held true over decades, the reality is that customer expectations have grown and shifted with technology. and “how does a chatbot use machine learning?”. What is a chatbot?

Customer Service 77

Customer Service Machine Learning AI Social Media 77

Zendesk

JANUARY 18, 2024

What is AI transparency? AI transparency means understanding how artificial intelligence systems make decisions, why they produce specific results, and what data they’re using. Simply put, AI transparency is like providing a window into the inner workings of AI, helping people understand and trust how these systems work.

AI 52

AI Artificial Intelligence Legal Machine Learning 52

Taylor Reach Group

SEPTEMBER 6, 2023

by Colin Taylor The rapid advancement of conversational AI has had a profound impact on various industries, and one arena that has been significantly affected is the contact center industry. These systems aimed to streamline customer interactions by automating routine inquiries.

Contact Center 65

Contact Center AI Data Entry Sentiment Analysis 65

CSAT.AI

OCTOBER 13, 2020

Machine learning based tech is becoming more sophisticated with virtual influencers , robot assistants , AI making appointments by phone. Acceleration of AI adoption Post-COVID. Interactions LLC conducted customer surveys in 2020 that revealed general support for AI and robotics.

AI 52

AI Machine Learning Customer Service Artificial Intelligence 52

Zendesk

JANUARY 7, 2022

Today’s businesses are looking to provide customers with improved experiences while decreasing service costs—and they’re quickly learning that chatbots and conversational AI can facilitate these goals. What’s the difference between chatbots and conversational AI? What is conversational AI? What is a chatbot?

AI 98

AI Machine Learning Artificial Intelligence ML 98

Ameyo Callversations

NOVEMBER 16, 2021

In a digital-first post-pandemic world, exceptional customer experience has become a priority without stepping out, and organizations are paying close attention to making it happen with inbuilt AI technologies in contact and cloud centers. A report predicts that the AI market size will reach US$ 270 billion by the end of 2027.

Contact Center 96

Contact Center AI Artificial Intelligence Customer Experience 96

CallCare

JULY 21, 2023

AI isn’t just a hot topic right now across the customer service industry; it’s the topic. In this post, we outline exactly what AI is, why it’s important and how you can use it to enhance the customer experience. What is AI? Why is artificial intelligence important? AI is important for many reasons.

AI 52

AI Artificial Intelligence Customer Experience Machine Learning 52

Zendesk

DECEMBER 7, 2021

Companies are increasingly leaning on artificial intelligence (AI) to automatically collect and organize customer data at each touchpoint so they can deliver better experiences. But what exactly does it mean to use AI throughout the customer journey? What is AI customer experience? We’ve got a few ideas.

AI 97

AI Customer Experience Artificial Intelligence Machine Learning 97

ECXO

MARCH 24, 2024

1710668672319 AI in Customer Experience – should I stay, or should I go? Everyone is talking about Artificial Intelligence (AI) and how it has emerged as one of the most significant technological innovations in recent years, revolutionizing various industries and opening up a world of new possibilities.

AI 52

AI Customer Experience Social Media Machine Learning 52

Ameyo Callversations

FEBRUARY 9, 2022

Yet, responding to customers according to their preferred channel at the desired time can be cumbersome. Conversational AI can become a powerful tool in this context. It helps improve customer communication efficiently by providing fast and accurate responses to their queries. What Is Conversational AI?

AI 98

AI Artificial Intelligence Machine Learning E-commerce 98

Execs In The Know

SEPTEMBER 29, 2023

.’ During an enlightening luncheon hosted by Interactions, some of the brightest minds in business convened to delve deep into the world of conversational AI. Conversational AI acts as a bridge between humans and computers, facilitating seamless communication. Let’s dive in. To understand, we need to explore its essence.

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

Comm100

JUNE 12, 2023

The AI chatbot application can respond to written prompts to generate stories, essays, articles, answers to questions, code sequences, and even jokes and poems. For businesses, ChatGPT and other AI chatbots are providing transformative potential in the field of customer experience. What are AI Chatbots?

AI 52

AI Customer Experience Artificial Intelligence Machine Learning 52

Fonolo

JANUARY 17, 2023

The cost savings AI offers makes the move to more automation inevitable. Gartner reports that AI chatbots alone can save the contact center industry up to $80 billion in annual labor costs by 2026. It’s clear that AI’s impact on customer care and CX will be profound. What Do Customers Value in CX? Human touch.

Artificial Intelligence 154

Artificial Intelligence Contact Center CX Machine Learning 154

Ameyo Callversations

FEBRUARY 22, 2022

Artificial intelligence (AI), also called machine learning, has hugely impacted the digital world. AI is based on the process of mimicking the human intelligence process by the creation of algorithms into the computer process. Through AI, businesses can augment customer experience.

AI 52

AI Artificial Intelligence Machine Learning CX 52

Uniphore

JANUARY 25, 2022

However, in artificial intelligence (AI), the feeling is anything but cautious. While the rest of the world was scrambling to course-correct in the wake of the global pandemic, AI was undergoing nothing short of a revolution. Emotion is the Next AI Frontier. Video-based AI software is the answer to that demand.

AI 130

AI Artificial Intelligence Healthcare Legal 130

Intercom

MARCH 29, 2023

We teamed up once again with Klaus, Aircall, and Support Driven to survey customer service leaders on their key metrics, how they maintain support quality, and where they’re investing in 2023. By using the three tactics mentioned above, teams can focus on providing personalized, fast, and genuine support to their customers.

Customer Service 69

Customer Service Outlook Machine Learning AI 69

Lumoa

NOVEMBER 30, 2022

Not only are online retailers enjoying massive revenue from their customers (expected to be over $6 trillion in 2022 ), but the platforms themselves are also becoming increasingly sophisticated. Now, technologies such as AI and machine learning are driving highly personalized customer experiences.

Retail 83

Retail AI Customer Experience E-commerce 83