Case Management, Customer Service and Customer Service Sales

Should Social Media be the Responsibility of Customer Service or Marketing?

DMG Consulting

AUGUST 14, 2017

Should Social Media be the Responsibility of Customer Service or Marketing? . Therefore, DMG believes that social media is a service channel that should be properly staffed. Marketing vs. Customer Service. It doesn’t matter if customer service or marketing oversees the social channel.

Social Media

Social Media Customer Service Contact Center Case Management

Your CRM, your choice

SugarCRM

FEBRUARY 26, 2019

Features to consider: customer profiling, data management, campaign management, lead management, social media integration, marketing platform integration. Looking after customers. Customer service processes can be managed tightly via CRM and it’s the best way to keep a real-time view of customer satisfaction.

CRM

CRM Social Media Sales Government

Tech Customer Success

Should Social Media be the Responsibility of Customer Service or Marketing?

Your CRM, your choice

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