Customer Think

DECEMBER 22, 2023

Running a rental business that caters to the needs of construction companies requires a strong understanding of operational efficiency, financial health, and customer satisfaction. In equipment rentals, key performance indicators (KPIs) play an important role in providing insights about business performance.

Construction 52

Construction Customer Satisfaction 52

Callminer

NOVEMBER 20, 2014

Take a look at 5 ways to deliver constructive (and motivating) feedback to your sales teams, improving agent performance and the customer experience.

Construction 182

Construction Sales Customer Experience 182

Customer Think

NOVEMBER 24, 2023

Introduction Construction equipment supply businesses continuously experience challenges. This article sheds light on the relationship between rising interest rates, their effect on construction equipment supply businesses, and how inventory management techniques, especially through software solutions, can mitigate the negative effects.

Construction 52

Construction Technology Technology 52

Beyond Philosophy

MARCH 28, 2020

The post How Apple Uses Psychology To Construct An Outstanding Experience appeared first on Customer Experience Consulting. Apple is excellent at incorporating principles of behavioral economics and psychology that are hugely influential on customer behavior in all the right ways.

Construction 60

Construction Customer Experience 60

ECXO

MAY 12, 2024

To strike a balance between providing constructive criticism and being empathetic towards customers, it is important to understand the psychological aspects involved in feedback delivery. It can be positive or negative (or as I prefer to call them, “reinforcing or balancing”) but always constructive and actionable.

Construction 156

Construction CX Customer Experience VOC 156

Futurelab

JULY 12, 2024

An order of concrete delivered a day later wastes the time and wages of everyone on the construction project for that day. But what if it’s 50 crates of beer not delivered to a bar owner hosting a EuroCup opening day? Or party decorations that came in 2 days after the party?

Manufacturing 157

Manufacturing Construction B2B Retail 157

PeopleMetrics

NOVEMBER 3, 2014

Now we’ll go into the finer details of how to construct a flexible survey. Image Credit: construction corner by Jes , courtesy of CC BY-SA 2.0. In today’s world, where the average person actively uses their mobile device 3.3 hours a day, it is crucial to keep pace with how your customers are communicating.

Construction 54

Construction Customer Feedback Voice of the Customer Customer Relationship 54

Fonolo

JANUARY 21, 2021

Give constructive feedback. That’s why constructive feedback is critical to your team’s development. Balancing positive and constructive feedback is key — you can find more tips on this here. An agent’s performance can’t improve if they don’t know where to focus their efforts. Stop exclusively focusing on numbers.

Construction 176

Construction Contact Center Start-ups Customer Satisfaction 176

Customer Think

MARCH 19, 2023

Applauding efforts through positive feedback and respectfully offering constructive criticism boosts morale and helps employees improve. Setting up a feedback culture in your company facilitates productivity, clear communication, and holistic growth in your workforce. However, your feedback system […]

Construction 119

Construction 119

Futurelab

MARCH 17, 2022

Capturing the Mass Affluent opportunity Futurelab wants to equip a select number of financial institutions with the methodologies, tools and templates to capture this untapped opportunity and: Find and understand Mass Affluent consumers using customer insight discovery and big data techniques Roll-out goal-based risk profiling, while remaining fully (..)

Finance 130

Finance Construction 130

Customer Think

JULY 5, 2024

They were “constructed” with a “strong run game that ensures balance” and keeps their […] Mike Jones, writing for “The Athletic” outlines the way the Kansas City Chiefs were able to dismantle the Baltimore Ravens on the way to the Super Bowl. The Ravens, prior to this game, notes Jones, had been a very balanced team.

Construction 59

Construction Gaming Technology Technology 59

The DiJulius Group

MAY 17, 2022

For a truly great organization, a leader’s first priority needs to be helping people lead great lives…we need to be the type of company that helps employees be their best selves and have a chance at building meaningful and constructive lives. If you want to build a world-class employee experience culture, make sure you don’t.

Construction 126

Construction 126

Intercom, Inc.

NOVEMBER 2, 2021

I often discover the best next step is not giving ‘constructive feedback’ to someone on my team about their mistakes; it’s requesting feedback on how I can better support them in future”. Like a good sports coach, managers aren’t judged on the performance of individual players, but on the team’s effort. Give feedback with empathy.

Engineering 291

Engineering Construction Sports 291

Beyond Philosophy

JULY 26, 2024

However, relying solely on intuition is inadequate for constructing precise mental models. AI presents an intriguing opportunity to enhance this approach, enabling AI to predict customer responses by accurately simulating real-world behavior. This practical application holds immense promise.

Construction 88

Construction Customer Experience AI CX 88

Customer Think

APRIL 10, 2024

Practical strategies for delivering constructive feedback and fostering growth are shared, emphasizing the importance of […] In this episode of the Sales Leadership Awakening Podcast, host Steven Rosen and Colleen Stanley delve into mastering difficult conversations, stressing preparation and agreement on the next steps.

Construction 56

Construction Sales 56

Beyond Philosophy

SEPTEMBER 21, 2023

People are savvy enough to know that to have a low price, you need low costs, and low costs typically are associated with low-quality materials or construction. He wanted it to look like a lived-in store, a warehouse, or someplace construction workers go. Also, consider how you construct your pricing strategy.

Non-Profits 88

Non-Profits Construction 88

Totango

NOVEMBER 10, 2023

It’s a false construct to say marketing, customer success or customer experience owns it. It’s a cross-functional construct, and how can you assign tasks related to the community where it’s akin to core expertise and responsibility.” — Erika Brookes, former CMO at Higher Logic Ready for more?

Customer Journey Map 100

Customer Journey Map Construction Touchpoint B2B 100

Zonka Feedback

MAY 20, 2022

Well, launching effective customer surveys and getting constructive feedback is an essential part of any business to make the right business decisions at the right time. Do you want to have a good response rate on your surveys to get real customer insights and improve your business accordingly?

Customer Survey 98

Customer Survey Construction 98

Beyond Philosophy

FEBRUARY 16, 2024

These five principles serve as a compass, aiding in constructing a framework for achieving the best outcomes and comprehending the path taken, ensuring it can be replicated successfully. It’s possible that some organizations subscribe to the notion of, “If your parents didn’t instill it, we won’t either.”

Construction 88

Construction CX 88

Intercom, Inc.

FEBRUARY 4, 2020

Adaptable: it allows for very powerful full Boolean search queries that are easy to construct. Simple: Once you know the operators and basic building blocks, you can construct any query you like, with minimal effort. This seemed to fulfill all the principles we established at the outset. ” This looks like the following: {.

Construction 231

Construction Retail Technology Technology 231

Beyond Philosophy

MARCH 8, 2024

What the benefits are of constructive dissent, where leadership encourages team members to voice differing opinions and ideas, leading to better decisions and avoiding the pitfalls of silent conformity.

Construction 88

Construction CX 88

Help Scout

AUGUST 22, 2023

Every customer-facing team should be asking for constructive insights from their customers. These customer feedback email templates take the guesswork out of how to ask. Read the full article

Customer Feedback 52

Customer Feedback Construction 52

Inside Customer Service

FEBRUARY 25, 2021

Chapman suggests acknowledging your client's obvious pride while making it clear your constructive feedback is based on your own perceptions. They usually do great work and I find it easy to tactfully provide constructive feedback when I see an opportunity for improvement. O'Flahavan is on to something.

Construction 157

Construction Start-ups Customer Service Customer Experience Management 157

CX Accelerator

NOVEMBER 7, 2023

32) can’t take complaints constructively. , Eric Engwall , also pushing us to really listen to our customers states: 20) design their customer feedback strategy around their own plants rather than their critical customers. Rod Mitchell , resetting one of our greatest priorities says: 22) fail to put the employee first.

Net Promoter Score 316

Net Promoter Score Legal Start-ups Construction 316

Callminer

FEBRUARY 12, 2020

Where mistakes are concerned, the best policy is one where constructive feedback is freely given. A good way to promote continuous development among your staff members is to provide avenues for them to contribute constructive feedback on your company’s policies as well as their own employee experiences. Provide Useful Feedback.

Construction 182

Construction Customer Service Contact Center 182

Inside Customer Service

DECEMBER 22, 2022

They share alerts about accidents, construction, traffic congestion, and other problems. Here's an excerpt: Employees in the Operations Command Center spring into action when an issue is detected and there's a danger that a bus or train might be delayed.

Transportation 207

Transportation Construction Sales Customer Experience 207

Fonolo

AUGUST 12, 2021

Give positive and constructive feedback. Give positive feedback to your agents in public, and offer constructive critiques in private. The Only Call Center Agent Performance Metrics You’ll Ever Need. Create a culture in your call center where both managers and agents feel empowered to offer feedback.

Construction 148

Construction Contact Center Customer Loyalty Customer Satisfaction 148

SurveySensum

MARCH 5, 2024

Constructive feedback fosters a culture of collaboration and mutual respect. Constructive Feedback: Constructive feedback provides both positive and critical comments to help someone improve their work, offering clear reasoning and observations to support suggestions for progress. times more likely to be innovative and agile.

Construction 52

Construction Start-ups Innovation Gaming 52

Fonolo

SEPTEMBER 21, 2023

Cultivating a culture where everyone embraces both positive and constructive feedback can help bolster your contact center’s productivity. Use evidence and business intelligence When providing constructive feedback to your agent, make sure they know where it’s coming from. Balancing positive and constructive feedback is key.

Net Promoter Score 87

Net Promoter Score Contact Center Scorecard Construction 87

Customer Think

AUGUST 31, 2021

And I always learn something constructive when I do. I’ve mentioned elsewhere that I am continually interviewing customers for our clients. In a recent interview for a client who sells office furniture, I interviewed a woman who ended up buying a chair.

Construction 75

Construction Sales 75

Intercom, Inc.

MAY 18, 2018

Appreciates fair, constructive feedback. Nice to haves: Comfortable giving constructive feedback to peers. Comfortable giving constructive feedback to leadership. Puts the team’s wellbeing above their own personal gain. Recognizes when quality of work could be better. Expresses a desire to have more ownership.

Construction 222

Construction Start-ups Innovation 222

RateMyService

JULY 19, 2023

Encourage constructive feedback, recognize achievements, and promote a healthy work-life balance. Regular feedback and recognition: Implement routine feedback mechanisms that provide constructive insights into employee performance. Recognize and reward achievements promptly, fostering a culture of appreciation and motivation.

Construction 52

Construction CX 52

Help Scout

AUGUST 22, 2023

I believe that with a fundamental shift towards thinking and communicating about it as our code we can create a more open and constructive working environment. Read the full article

Construction 40

Construction 40

Zendesk

FEBRUARY 8, 2022

Zendesk commissioned Forrester Consulting to construct a Total Economic Impact (TEI) framework through interviews with seven decision-makers at large enterprises using Zendesk, to identify the costs, benefits, flexibility, and risk factors associated with the software.

Construction 98

Construction Technology Technology Customer Experience 98

Beyond Philosophy

JUNE 15, 2023

For me, a brand is a construct in my mind, not the products and their features. These theoretical types of constructs are often a topic of this newsletter. Let’s take a closer look at each of these, shall we? Rule #1: Focus on emotional benefits and value to your customers, not just on product features.

Construction 145

Construction Customer Relationship Customer Experience 145

Customer Think

AUGUST 11, 2023

Lone workers work in isolation or without direct supervision, playing a crucial role in various industries such as construction, healthcare, retail, agriculture, security, and transportation. Lone workers take up some of the most dangerous and challenging jobs.

Agriculture 52

Agriculture Transportation Construction Innovation 52

Customer Think

AUGUST 3, 2023

The equipment rental industry has witnessed remarkable growth, outpacing even the construction sector in recent years. If you aspire to venture into an exciting and financially rewarding industry, starting an equipment rental business might be the perfect path for you.

Construction 52

Construction 52