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How Is Data Analytics Reshaping Construction Data?

Customer Think

The same is true of the construction industry, which relies on data analytics platforms like ITLytics to make design decisions, improve efficiency, and even prevent accidents. We live in an increasingly connected world, and we’re using more data than ever before to solve problems and understand the world around us.

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How this construction company became a Shining Diamond in customer experience

Customer Think

If there is one sector where there is still room to grow in terms of customer focus, it surely is the construction sector. I do not know what your experience is with construction companies, but mine is not terribly positive. How often are appointments to build or repair something cancelled at the last minute? How […]

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7 Ways to Improve Construction Processes for Customers Satisfaction

Customer Think

Whether you’re just starting as a new construction company or have years of industry experience under your belt, your customers should always be your main priority. You need to attract new customers and new projects if you want your construction business to continue growing and surviving, but this can sometimes […].

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How this construction company became a Shining Diamond in customer experience

Steven Van Belleghem

Since there is no better way to explain my new concept than by showing which companies have gotten their CX culture right, I wanted to share the fantastic example of a bright diamond in the construction sector: ibens where I recently had the opportunity to give a presentation and which immediately impressed me with their customer experience.

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The Science of Managing a Construction Equipment Rental Business

Customer Think

Running a rental business that caters to the needs of construction companies requires a strong understanding of operational efficiency, financial health, and customer satisfaction. In equipment rentals, key performance indicators (KPIs) play an important role in providing insights about business performance.

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Growth Strategies: A Blueprint for Construction Equipment Rental Businesses

Customer Think

In the tough world of construction equipment rentals, achieving success is like putting together a puzzle with many pieces.

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The Impact of Rising Interest Rates on Construction Equipment Supply Businesses: An In-Depth Look at Effective Inventory Management

Customer Think

Introduction Construction equipment supply businesses continuously experience challenges. This article sheds light on the relationship between rising interest rates, their effect on construction equipment supply businesses, and how inventory management techniques, especially through software solutions, can mitigate the negative effects.