Voice of the Employee: A Global Study Examining the Essential Role of Employee Voice in Customer Exp
Confirmit
DECEMBER 20, 2018
Bridging the gap between Voice of the Customer (VoC) programmes that collect customer feedback, and employee engagement surveys that collect insights into job engagement, Voice of the Customer through the Employee / Voice of the Employee (VoE) programmes collect staff feedback to obtain business insights from informed members of frontline teams.
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