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CallMiner CTO Jeff Gallino joins Bloomberg Radio’s Money Minute to highlight customer service trends

Callminer

Read this blog to learn more about CallMiner CTO, Jeff Gallino's recent appearance on Bloomberg Radio’s Money Minute to talk customer service trends with Gina Cervetti

25 customer satisfaction survey questions and examples

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Looking to optimize your customer satisfaction surveys? Read this blog for questions and examples to help flesh out your own strategy.

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How can artificial intelligence help shape the future of collections?

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AI can play a vital role in the collections strategy. CallMiner’s Rick Britt, VP of AI, explore how at Credit Connects Online Collections Technology Think Tank on 7th July at 11:55am BST

29 leaders share the best ways to increase customer lifetime value

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We asked a group of industry leaders, “What's the best way to increase customer lifetime value?” Read this blog to learn their insights and best practices

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How to Work with Your Customer Success Team to Create a Great Product Feedback Experience

Speaker: Rebecca Notté, Product Operations Manager and Hannah Chaplin, Director of Product Marketing at Pendo

In this session, Hannah Chaplin and Rebecca Notté will detail the challenges of managing feedback between product and customer success teams and share their best practices on how to combat these challenges.

101 statistics on patient experience, satisfaction, billing and more

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In the modern healthcare industry, quality patient experiences are more important than ever. Continue reading to discover 101 statistics on patient experience, satisfaction, billing, and more

5 ways to be a better ally in contact centers

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Rick Britt, CallMiner's VP of AI, shares his thoughts on diversity in the contact center industry and how people can be better allies to help change the industry. Read more in his blog

4 eras of AI innovation in conversation intelligence

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Want to know more about AI’s role in conversation intelligence? This blog looks at four eras of AI and the impact they’ve made on customer-centric companies

Detecting customer emotions with CallMiner

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Detecting emotions is hard. It is hard for machines because it is hard for humans. Read this blog to learn why it is so hard and why the CallMiner platform is one of the leaders in the space

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What is digital customer experience management?

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CX is one of the most important facets of a company's performance. Read this blog to learn about prioritizing and optimizing digital customer experience management

The Importance of Having Strong Decision Agility in Your Product Development Process

Speaker: Emily Tate, Managing Director at Mind the Product

In this talk, Emily Tate, Managing Director at Mind the Product will unpack how we can quickly make deeply-researched decisions on multiple topics that will positively influence your product development process.

What is customer journey analytics?

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Customer interactions don’t exist in a vacuum, and neither should your data. Find out how customer journey analytics break down data silos to provide better insight throughout the customer journey

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How to hire work from home call center agents

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In the age of remote call centers, it is important for organizations to consider which candidates can work from home effectively. Read on to learn tips for hiring remote call center agents

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And the winners are…congratulations to our LISTEN 2021 Award recipients!

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We recently announced our LISTEN 2021 Award winners, including seven LISTEN 2021 Analyst Award winners, and Top Partner and Top Customer of the Year. Read the blog to learn about the recipients

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25 top sales methodologies and best practices

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Read this post to learn tips and best practices for adopting an innovative sales methodology

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How Customer-Centric Feedback Loops Can Evolve Your Product Process

Speaker: Nickey Skarstad, Director of Product at Duolingo

Join Nickey Skarstad, Director of Product at Duolingo, as she discusses why it’s important to actively gather customer feedback, how to build customer feedback loops into your product planning, the best ways to decipher different types of feedback, and different frameworks for how/when to apply feedback processes.

22 healthcare professionals share considerations for patient satisfaction surveys

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Read this post to learn about improving patient satisfaction surveys and the overall patient experience

27 professionals share their favorite call center interview questions

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Read this post to learn how to hire top-notch call center agents using the right interview questions

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CallMiner State of the Business: Reflecting on an impactful H2 2021

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CallMiner has made strong progress in helping organizations drive business performance improvement with conversation analytics. Read more from CallMiner CEO, Paul Bernard, on recent company momentum

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Tips for improving customer satisfaction (CSAT)

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Read this blog for tips on how you can overcome many of the challenges that surround CSAT and improve your organization's ability to please its customers in the process

Roadmaps Are Dead! Long Live Roadmaps!

Speaker: Bruce McCarthy, Co-Author of Product Roadmaps Relaunched and Founder of Product Culture

Join Bruce McCarthy, co-author of Product Roadmaps Relaunched, as he discusses the best ways to innovate your product roadmap. So that it reflects your customers’ needs while simultaneously and accurately communicating your products strategy and vision.

Tips and best practices for managing a remote call center

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Read this post to learn tips and best practices for managing a remote call center

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CallMiner product innovation series: Q1 2022

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Read this blog from VP of Product Management, Bruce McMahon, to learn more about the most recent CallMiner updates across the platform, solutions and teams

What are omnichannel contact center solutions?

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It's important for contact centers to meet customers where they are and on their preferred channels. Read this blog to learn more about omnichannel contact center solutions

25 quotes on customer experience from CX professionals

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Delivering exceptional customer experience is critical. This blog shares 25 expert quotes, with a wealth of valuable insights from the CX professionals who are driving value for their organizations

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Feedback: The Secret to Innovating Your Product Development Process

Speaker: Liz Love, Chief Commercial Officer at ProdPad

Join Liz Love, Chief Commercial Officer at ProdPad as she details how product feedback can improve your product development process while mitigating stakeholder conflict, constant feature requests, failed launches, unexpected outcomes, unhappy users, and complexity.

Tips & strategies for improving customer experience

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Read this blog to learn how the right tips and strategies can help your organization deliver positive, effective customer experience

25 Call Center Technology Trends to Watch in 2021

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Read this blog to learn about the 25 top trends for 2021 in call center technology

Understanding and driving omnichannel customer experience

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Deepening the connection between your customers and your brand should be your top priority when implementing an omnichannel customer experience strategy. Our latest blog explores how to do that

Technical basics series: The singular value decomposition (SVD) 101

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Singular value decomposition (SVD) is important to data science, as it provides a ranking of features stored by a matrix. The CallMiner Research Lab team explores several SVD applications

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How a Strong Customer Engagement Strategy Can Improve the Usability of Your Product

Speaker: Hannah Chaplin, Director, Product Marketing at Pendo and Esther Edel, Product Operations Analyst at Pendo

Join Mobile expert Hannah Chaplin as she shares best practices and real examples to help you improve your mobile apps with in-app guides.

25 Call Center Technology Trends to Watch in 2021

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Throughout 2020, many new trends arose and call center solutions continued to evolve to meet fresh challenges in the space.

What is a conversation intelligence platform?

Callminer

Conversation intelligence platforms can power your entire business improvement roadmap by providing your teams – from the contact center to the C-suite. Learn more in this blog

Accelerating the value of customer interactions: Introducing the new CallMiner

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Read about CallMiner's new brand identity. The new brand is a natural evolution as CallMiner continues to grow as the leader in conversation analytics and business performance improvement

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Congratulations to our LISTEN UK 2021 Award winners!

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During the CallMiner LISTEN UK 2021 Virtual Series, we had the honor of announcing the LISTEN UK 2021 Award winners. Read more about the successes of African Bank, British Gas and Hoist Finance UK

How to Evaluate and Implement Customer Feedback Into Your Product Roadmap

Speaker: Rebecca Notté, Product Operations Manager and Hannah Chaplin, Director of Product Marketing at Pendo

This interactive session, Hannah Chaplin and Rebecca Notté will share their experience of building product roadmaps that align with company goals while also ensuring that customers are truly heard.

CallMiner named a leader in 2022 SPARK Matrix™ for Speech Analytics

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Learn more about the global market for speech analytics and conversation intelligence within the customer experience in this 2022 SPARK Matrix independent analyst report