Steven Van Belleghem

JUNE 23, 2021

JetBlue automatically credited the TrueBlue accounts of every person on the flight $100 when in-flight entertainment didn’t work. Gusto is a payroll and benefits service that has a nearly impossible NPS score of 75 (30 is good and 70 is world class) through a CX strategy of listening, hiring and engineering.

CX 104

CX Customer Experience Entertainment Retail 104

Steven Van Belleghem

JANUARY 10, 2023

Its findings are consolidated into three major trend forces: Actionable Entertainment. Acxiom: beyond the Metaverse: CX Predictions for 2023. The post 15 free trend reports from big brands to inspire your 2023 CX strategy appeared first on Steven Van Belleghem. Making Space for Joy (my favorite for obvious reasons).

CX 134

CX Entertainment AI Engineering 134

CSAT.AI

MARCH 27, 2023

To have these great relationships companies need to create great CX. Using gamification or entertaining methods of asking, along with intelligent timing of the ask, improves response rates. Per CX expert, Shep Hyken , emotional connection with the customer is a key to their true loyalty, and stronger than price or convenience alone.

Customer Relationship 63

Customer Relationship CX Sentiment Analysis Social Listening 63

Steven Van Belleghem

OCTOBER 11, 2021

Travel in the West is either business-related or fun, but Chinese people want to be guided into an entertainment and educational environment. So it was great to hear Pascal talk about how a CX leader like trip.com does everything in their power to offer a great employee experience as well. Think like a superapp.

CX 113

CX Transportation Entertainment Education 113

Steven Van Belleghem

NOVEMBER 28, 2023

What’s interesting is that they are positioning the Vision Pro as a general computing device, much like the Mac or the iPhone: one that is built for facetime, entertainment, gaming, productivity and even mental wellbeing. Not just in entertainment and gaming, which are the most obvious examples of course.

CX 62

CX Customer Experience Entertainment Gaming 62

Callminer

SEPTEMBER 1, 2020

While it may not have been our typical, in-person experience filled with cocktail hours and outdoor activities, there was no shortage of entertainment and powerful and engaging insight from the customer experience (CX) and contact center industry’s most influential leaders, and hands-on practitioners. The great online kick-off.

VOE 182

VOE Artificial Intelligence Contact Center Entertainment 182

Doing CX Right

APRIL 22, 2023

Britanny Hokak, author and entrepreneur, and Stacy Sherman reveal 5 tactics to create brand advocates and raving fans based on working with reputable customer-centric companies and famous entertainers. The post 5 Essential Elements of Creating Loyal Advocates and Raving Fans appeared first on Doing CX Right.

Entertainment 59

Entertainment CX Customer Retention Customer Loyalty 59

Ameyo Callversations

OCTOBER 22, 2021

Delivering exceptional personalized experiences with Conversational AI is the need of an hour to offer and build more intelligent CX. When establishing a conversational AI application, it becomes important to integrate the personalization, context, and relevance in the interaction between humans and bots/computers to ensure better CX.

AI 98

AI CX Artificial Intelligence Touchpoint 98

Kate Nasser

MAY 4, 2019

If you mean more than entertain them, here are guaranteed steps to wow 'em. Kate Nasser The People Skills Coach™ #CX #CustomerService #CustServ #Sales. The post Make Customers Smile w/ These Guaranteed Steps | #CX #CustServ appeared first on KateNasser.com. Do you want to make customers smile?

Entertainment 67

Entertainment CX Sales Hospitality 67

Steven Van Belleghem

MARCH 28, 2022

When you think about Mark Zuckerberg’s vision of the metaverse and all the opportunities that he sees there, it’s very clear that the next step will be convenience plus entertainment. Think about all the new forms of entertainment that will grow out of this intersection. Full CX Update.

Entertainment 104

Entertainment CX Technology Technology 104

C3Centricity

MARCH 12, 2024

Join our Ultimate 60-mins CX Makeover to discover a new way to decrease information investments while simultaneously deepening the knowledge of your market and customers. The Power of Content Marketing to Attract High-Quality Traffic Content marketing is another vital strategy for driving high-quality traffic.

Entertainment 90

Entertainment Engineering Education Customer Satisfaction 90

Execs In The Know

JANUARY 31, 2024

Join your fellow CX leaders and colleagues for a dynamic experience of learning, sharing, networking, and engagement. Prepare for a night filled with lively music, dancing, captivating entertainment, and various special experiences. Customer Response Summit (CRS) returns in Tucson, Arizona, March 12-15, 2024.

Entertainment 111

Entertainment Start-ups CX Innovation 111

Shep Hyken

APRIL 1, 2022

He writes about the future of digital customer experience and explores the CX predictions and trends for 2022. Whether it is shopping, banking, working, entertainment, or even dating, digital options are available nowadays, and people are using them. . Moreover, the pandemic has tremendously increased this tendency to go digital.

CX 77

CX Social Media Artificial Intelligence Touchpoint 77

Beyond Philosophy

JANUARY 19, 2022

While they have to this point largely been dominated by games and entertainment, these immersive technologies are poised to change how people interact with brands’ products and services in more everyday ways. Great Practical Examples of the Beginning of the Metaverse appeared first on CX Consulting. The post Is This The Future?

Entertainment 78

Entertainment Social Media Management Consulting Touchpoint 78

Steven Van Belleghem

JANUARY 3, 2021

They describe entertainment as a basic human need, which feels extra relevant in these pandemic and lockdown-filled times: Entertainment, like friendship, is a fundamental human need; it changes how we feel and gives us common ground. We want to entertain the world. Know what you sell. Happy employees beget happy customers.

Entertainment 104

Entertainment Customer Experience Innovation Start-ups 104

Uniphore

JUNE 22, 2021

So, we had to make their rants more entertaining. 3 AI and Robotics Will Not Save Your CX AI and automation are often prescribed as key ingredients in today’s recipe for digital transformation. Nobody was listening when these call center agents were ranting about their everyday challenges. Well, at least, we tried.

Social Media 219

Social Media Contact Center Actionable Insights Entertainment 219

Steven Van Belleghem

DECEMBER 14, 2021

The largest entertainment brand in the world, Disney Inc, has also launched numerous Marvel NFTs on the Veve platform in summer 2021. The post My interview with Jeremiah Owyang: Brands are using NFTs to Drive Customer Engagement and Loyalty for their CX Strategy appeared first on Steven Van Belleghem.

CX 104

CX Entertainment Gaming Social Media 104

Beyond Philosophy

MARCH 22, 2017

Does anyone else find it entertaining that in China they order American Take Out? The post Are you Lovin’ or Hating McDonald’s New CX? Delivering the Goods. Delivery is key for McDonald’s food in other part of the world, mostly Asian countries. Last year, China’s delivery business grew by 30%. appeared first on.

CX 127

CX Entertainment Customer Loyalty Customer Experience 127

Ameyo Callversations

FEBRUARY 22, 2022

Businesses have completely reinvented the customer journey while taking the CX benefits to a new level by incorporating AI. AI incorporated CX technologies leverage deep learning and natural language understanding to automate even the most minor interactions that can make up a user’s experience. AI can enhance CX in several ways.

AI 52

AI Artificial Intelligence Machine Learning CX 52

ClearAction

FEBRUARY 13, 2023

Even the entertainment and end-to-end fan experience are highly coordinated orchestrations. It makes your CX team indispensable. This customer experience course is an actionable overview for making CX a team sport company-wide. Almost-automatic CX excellence means preventing issues for customers consistently.

Sports 71

Sports Customer Experience Entertainment VOC 71

Steven Van Belleghem

FEBRUARY 7, 2022

I believe that this is the perfect moment for companies to start testing it in terms of marketing and CX: the potential is huge and the entry costs still rather low (depending on what you choose to do there, obviously). And where a limited group of first movers is experimenting to understand it. 5. Virtual Events. That’s it for now.

E-commerce 117

E-commerce Gaming Non-Profits Entertainment 117

Beyond Philosophy

APRIL 25, 2019

Furthermore, the examples Hedgecock has seen are funny and entertaining. Branding And CX: The Surprising Way They Work Together To Form Customer Loyalty. The post Are You Ready for Facial Recognition Technology in Your CX? While it sounds creepy at first, it is useful once you experience it. appeared first on.

Technology 118

Technology Technology CX Entertainment 118

Aquire

OCTOBER 26, 2021

If there’s one thing that’s accepted as truth in the customer experience world, it’s that CX personalization is a must-do. Thankfully, CX personalization has been tested enough by now that the benefits are crystal clear. We can draw a parallel with ‘why’ CX personalization doesn’t always work. We’ve seen the power. The stalker.

CX 52

CX Artificial Intelligence Entertainment Retail 52

Zendesk

FEBRUARY 16, 2021

According to Zendesk’s Customer Experience (CX) Trends Report 2021 , 65 percent of customers want to buy from companies that offer quick and easy online transactions. Learn more about how CX has changed in your industry and how your business can successfully adapt. Media and Entertainment. Media and Entertainment.

E-commerce 76

E-commerce Entertainment Healthcare Manufacturing 76

Beyond Philosophy

AUGUST 8, 2016

By making it entertaining while you deliver the usual safety demo, you surprise your Customers, and except the rare curmudgeon, you make them laugh. The post 5 Things You Can’t Forget about CX During the Vacation Season appeared first on. This example is about the “how.” Hire people who aren’t a buzz kill.

CX 105

CX Entertainment Customer Experience 105

Beyond Philosophy

DECEMBER 24, 2022

and founder of TRAP LAB , a few months ago, there is sure to be something for everyone—or at least some thing to entertain you. This is what we have learned… appeared first on CX Consulting. Assistant Professor of Marketing at Virginia Tech., Key Ideas to Improve your Customer Experience. Please tell us how we are doing!

Entertainment 68

Entertainment Management Consulting AI CX 68

Customer Bliss

DECEMBER 6, 2018

In this past year alone, I’ve had conversations with quite a few leaders in this industry who are working extremely hard to improve CX within their organizations. Alvin Stokes, SVP of CX @CWC_tweets Click To Tweet. I used to be afraid of something changing too fast or thinking there was too much risk involved. About Alvin Stokes.

CX Transformation 72

CX Transformation CX NPS Entertainment 72

Uniphore

JANUARY 25, 2022

As the AI-powered customer experience (CX) frontier becomes more mainstream, companies will look to emotion AI to offer a differentiated experience rich in actionable data. Video will be Preferred CX Platform. Expect those numbers to grow as the technology matures and video becomes a more prevalent – and even preferred – CX channel.

AI 130

AI Artificial Intelligence Healthcare Legal 130

Shep Hyken

JULY 12, 2021

My Comment: When it comes to customer support and contact centers, the people at Sharpen CX are pretty sharp. Retail CX interviewed brand and content strategy expert, Margo Bloomstein, to gain insights on what today’s customers want, need, and expect. I love the very entertaining story that sets up the main point of the article.

Customer Service 116

Customer Service Retail Entertainment Social Media 116

Taylor Reach Group

JULY 17, 2017

How pervasive is the impending impact of artificial intelligence (AI) on the customer experience (CX)? By: JD Fairweather. Well, to join a discussion on the topic, I’d be willing to traverse a room full of telemarketers pitching the latest timeshare deals in Orlando. Amazon banned shoppers who returned items too frequently.

Machine Learning 251

Machine Learning Artificial Intelligence Customer Experience E-commerce 251

CSAT.AI

DECEMBER 16, 2021

This helps to maintain and improve CX while expanding your business. This supports your agents in providing quality CX and protects both sides from emotional stress. Finance, insurance and health care all suffered , along with many industries like live entertainment that came to a complete halt. Who Is Offshoring.

Contact Center 109

Contact Center Entertainment Legal Retail 109

VOZIQ

APRIL 7, 2021

How to leverage CX automation for customer retention. The new age of customers, especially mobile-first customer, expect quicker, intuitive and entertaining shopping. You must know these benefits of proactive retention advantages! Continuous engagement is critical to long-term customer loyalty.

Customer Retention 52

Customer Retention Entertainment Customer Loyalty CRM 52

Beyond Philosophy

JANUARY 19, 2022

Usually, you think of VR as an entertainment experience. However, Coca-Cola is taking their use of AR and VR beyond traditional entertainment and gaming use into new areas. Great Practical Examples of the Beginning of the Metaverse appeared first on CX Consulting. Subscribe today right here. The post Is This The Future?

Real Estate 89

Real Estate Entertainment Gaming Technology 89

Beyond Philosophy

JULY 19, 2019

There was a phrase that used to entertain me along these lines that said, “When somebody pats you on the back, they are looking for the place to stick the knife.” When you can get on with management, you can get on with your promotions after all.

Entertainment 107

Entertainment Customer Loyalty CX Customer Experience 107

Shep Hyken

MARCH 14, 2022

My Comment: Here is an excellent article that covers how certain AI (Artificial Intelligence) “mistakes” can negatively impact your customer service and CX. It’s a long series, to be sure, and in theory it never ends because as soon as think we’ve landed on the optimal CX, customers change their expectations.

Artificial Intelligence 64

Artificial Intelligence Customer Service Customer Journey Map Entertainment 64

CSAT.AI

AUGUST 3, 2022

With v ideo games and apps , licensing with top entertainment franchises and a string of amusement parks , Lego is everywhere. The post Happy Customers Feel Lucky: Learn From the Legacy of Lego appeared first on Zendesk Quality Assurance - Automated & CX - Realtime Agent Coaching & Analytics. Freaky Service.

Entertainment 102

Entertainment Sports Innovation Gaming 102

Taylor Reach Group

MAY 24, 2018

Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. CX NYC 2018: June 19-20, New York, NY.

Contact Center 48

Contact Center CX Healthcare Social Media 48