Kate Nasser

MAY 4, 2019

If you mean more than entertain them, here are guaranteed steps to wow 'em. Kate Nasser The People Skills Coach™ #CX #CustomerService #CustServ #Sales. The post Make Customers Smile w/ These Guaranteed Steps | #CX #CustServ appeared first on KateNasser.com. Do you want to make customers smile?

Entertainment 67

Entertainment CX Sales Hospitality 67

Execs In The Know

JULY 1, 2021

Industries like travel and hospitality, dining, and entertainment are all reopening and re-ramping concurrently. Even within the CX sector, competition is fierce, pay scales are rapidly rising, and companies are introducing all sort so new incentives and sign-on bonuses to attract the very best workers. 4 — Build Partnerships.

Contact Center 98

Contact Center Entertainment Hospitality Hospitality 98

Shep Hyken

JANUARY 7, 2022

Josh Liebman is the Guest Experience Evangelist for ROLLER Software , a company that works with leisure and entertainment businesses to help them deliver better guest experiences. Read Shep’s latest Forbes article: 10 Customer Service And CX Quotes To Inspire And Motivate Your Team.

Entertainment 77

Entertainment Hospitality Hospitality Start-ups 77

Confirmit

MARCH 22, 2020

While we cannot do much to help you secure such household goods, we can help you navigate the confusing waters of Customer Experience (CX) during times of crisis. In the past few days, we’ve been getting a lot of questions from our clients on best CX practices in light of Covid-19. Your Questions Explored.

Customer Experience 52

Customer Experience B2C Hospitality Hospitality 52

Steven Van Belleghem

APRIL 20, 2021

Which is why the collected writings of Jeff Bezos – from his unique annual shareholder letters to numerous speeches and interviews – that gather his core principles and philosophy are a gold mine for CX leaders. This ultimate CX classic from 2010 tells the story of Tony Hsieh and his company Zappos.

Customer Experience 109

Customer Experience E-commerce Social Media Government 109

Qualtrics

OCTOBER 24, 2019

If there’s one key factor in delivering high-quality CX, it’s your staff. Employees are the front line for customer experience, and can have a huge influence on both the day-to-day and the long-term success of your CX program. The CX benefit? Capture the voice of employees in your CX program. REQUEST DEMO. Book a demo.

CX 32

CX Entertainment Hospitality Hospitality 32

Qualtrics

OCTOBER 15, 2019

If there’s one key factor in delivering high-quality CX, it’s your staff. Employees are the front line for customer experience, and can have a huge influence on both the day-to-day and the long-term success of your CX program. The CX benefit? Discover how you capture the voice of employees in your CX program. Book a demo.

CX 20

CX Entertainment Hospitality Hospitality 20