Thu.May 16, 2024

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Customer-centric leadership – what does it really mean?


Customer-centric leadership – what does it mean? In an increasingly competitive world where customer needs and expectations are continuously evolving, the concept of “customer-centric leadership” has become a cornerstone for driving successful businesses. Being customer-centric is not just a trendy phrase; it involves a deeper understanding of and alignment with customer needs, desires, and experiences.

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CX Events You Can't Afford to Miss in 2024: Insights, Networking & More

Zonka Feedback

Every year, some of the great CX leaders and professionals come together to share their insights and experiences about CX, learn from each other, and explore the best practices and CX trends in CX events and conferences held globally. Attending these events helps you learn more about how to keep customers happy to develop lasting customer relationships, discover new CX strategies, and stay updated with the latest CX trends, technologies and ideas.

CX 59

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Customer Experience Research Firms: How to Get Inside Your Customer’s Head


Can you read your customers’ minds? I didn’t think so — which is why you’re reading about customer experience research firms. Pick the right firm, and you’ll understand your customers and get inside their heads! Over 100 years ago, Ford Motor Company founder Henry Ford advised, “If there is any one secret of success, it lies in the ability to get the other person’s point of view and see things from his angle.” This observation ignited the auto indu

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Practical Tips for Community Bank Innovation


Community banks are embracing innovation and technology to stay competitive. ChoiceOne Bank built its loan origination platform and offers it to other financial institutions. BAC Community Bank has hired professionals with data analysis backgrounds to help with software and other projects. Seattle Bank launched CD Valet to increase deposits and help other banks do the same.

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How to Easily Navigate Crypto Accounting in the Web3 Era

Speaker: Aaron Jacob, VP of Accounting Solutions & Reagan Cook, GTM Lead

Are you struggling to navigate the complexities and challenges that come with crypto accounting? 🤔 This new webinar will cover everything businesses need to know to get started with crypto accounting after incorporating crypto into their business models! Industry experts Aaron Jacob and Reagan Cook of TaxBit will thoroughly explore the prevalent operational hurdles encountered by accounting teams when interacting with crypto on the books, and detail how software solutions can effectively

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The Ticket: Mapping out the first 90 days with AI-first Customer Service


It’s no secret that AI is creating an entirely new way of working for customer service teams. And while the benefits are obvious, embracing a completely new way of working can still feel pretty daunting. The good news is that it doesn’t have to. While teams are becoming increasingly excited about AI’s potential – like its ability to automate away routine tasks and focus on more nuanced, challenging problems – there’s still some uncertainty around how to actually get up and running wi

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Jack Henry Strategy Benchmark


The Jack Henry Strategy Benchmark survey found that growing deposits is a top priority for financial institutions. Both banks and credit unions plan to increase tech spending on fraud detection, digital banking, and data analytics. Net interest margin compression and deposit attrition/displacement are top concerns. Financial institutions plan to embed fintech and serve niche markets like SMBs.


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Bank Survey: Small-business owners optimistic about their future


The survey by TD Bank shows that 90% of small-business owners are optimistic about the next 12 months. However, concerns about inflation and increasing costs are prevalent. Additionally, 64% expect to need additional credit or financing, with various intentions for its use. Source The post Bank Survey: Small-business owners optimistic about their future appeared first on NGDATA.

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50+ Market Research Questions For Business Success


In this competitive era, where consumer preferences are constantly evolving, businesses need more than their instinct to go forward. They actually need to understand their target audience – their demands and needs. And market research helps with just that. Market research empowers businesses to stay ahead of the curve, identify emerging opportunities, mitigate risks, and ultimately drive growth and profitability.

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Minnesota Merger Would Make the Newest $1 Billion Credit Union


Anoka Hennepin Credit Union is set to merge with Topline Financial Credit Union, creating a combined entity managing over $1.1 billion in assets and serving nearly 70,000 members across 15 counties in Minnesota. Key executives are expected to receive retention bonuses as part of the merger, and the focus remains on providing enhanced value and expanded services to members while maintaining a commitment to financial inclusion and community support.

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Transforming Global Operations: Moeller Precision Tool’s Digital Transformation with SugarCRM


Established in 1949 on the outskirts of Detroit, Moeller Precision Tool has grown from a small family-owned business to a global powerhouse. With plans to expand to six manufacturing sites by 2024 and already spanning across 19 countries, Moeller serves a wide array of industries, from automotive to aerospace, delivering top-notch tooling solutions and unparalleled customer service.

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How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of automation to revolutionize outdated call review processes!

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Navigating compliance in community banking: AI brings opportunity


Community banks face compliance challenges due to regulations and limited resources. AI offers solutions to streamline compliance processes and free up resources for customer-focused activities. Tools like HawkAI, TridentAI, Greenlite, Shiboleth, and Parcha empower community banks to navigate compliance requirements more efficiently. Source The post Navigating compliance in community banking: AI brings opportunity appeared first on NGDATA.

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Announcing Execs In The Know’s Fall 2024 Customer Response Summit, Taking Place In Palm Springs, California on SEPTEMBER 24-26, 2024

Execs In The Know

PHOENIX, Ariz., May 16, 2024 — Global customer experience (CX) industry leader Execs In The Know (EITK) is pleased to announce its fall Customer Response Summit (CRS) , a CX leadership event, will be held in Palm Springs, California on September 24-26, 2024. CRS is best known for its “Leaders Learning From Leaders” agenda which offers a unique experience that promotes open learning, sharing, networking, and engagement among fellow leaders and practitioners who oversee CX, customer care, and

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Help Scout Using Help Scout: Tags and Custom Fields

Help Scout

Let's take a look at how Help Scout's customer support team uses the tag and custom field Inbox features.

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Machine Learning Development: A Comprehensive Review of Booktest and Testing Tools


Before we begin, we’d like to set the expectations for you dear readers. We’re tackling a complex yet crucial topic in machine learning and AI development. And our goal? To make this intricate subject easy to understand for everyone, whether you’re an expert in the field or just starting to get curious. Here’s our promise: We’ll keep things as straightforward as possible.

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How To Craft Your Perfect Retail Tech Stack

Speaker: Jason Cottrell and Brian Walker

The era of all-in-one platforms is over. Now, retail success depends on integrating a blend of diverse technologies to thrive. As customers and stakeholders expect agility and innovation, how can you meet these expectations efficiently without stumbling into complexity? Explore a customer-centric approach to navigating digital transformation in retail.

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The Science of How to Build Outstanding Customer Memories

Beyond Philosophy

A Master Class Part 2: Unlocking the Psychology of Customer Experience Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: This issue is the second in an eight-part master class series unlocking the psychology of Customer Experience. In our last episode, you might recall that we covered some common cognitive shortcuts or heuristics that customers use in their decision-making.