Steven Van Belleghem

JANUARY 3, 2021

They describe entertainment as a basic human need, which feels extra relevant in these pandemic and lockdown-filled times: Entertainment, like friendship, is a fundamental human need; it changes how we feel and gives us common ground. We want to entertain the world. Happy employees beget happy customers. Focus on Joy.

Entertainment 104

Entertainment Customer Experience Innovation Start-ups 104

Steven Van Belleghem

OCTOBER 15, 2023

While the parks and experiences division – which includes cruises, live entertainment and theme parks – made up 34% ($29B) of revenue and 66% ($8B) of the operating profit. It’s the result of a potent blend of storytelling, branding, and crafting unforgettable customer experiences.

Entertainment 67

Entertainment Non-Profits CX Gaming 67

CSAT.AI

MARCH 27, 2023

Customer relationships impact the amount of business a company does. To have these great relationships companies need to create great CX. Here are some actions that help build the kind of customer experience that makes lasting, beneficial relationships. Identify customer needs Want to know what customers need?

Customer Relationship 63

Customer Relationship CX Sentiment Analysis Social Listening 63

Callminer

SEPTEMBER 1, 2020

While it may not have been our typical, in-person experience filled with cocktail hours and outdoor activities, there was no shortage of entertainment and powerful and engaging insight from the customer experience (CX) and contact center industry’s most influential leaders, and hands-on practitioners.

VOE 182

VOE Artificial Intelligence Contact Center Entertainment 182

Steven Van Belleghem

OCTOBER 11, 2021

They see it as their purpose to make travel a smooth, fun and educational experience. Travel in the West is either business-related or fun, but Chinese people want to be guided into an entertainment and educational environment. Treat your employees like your customers. It’s an enhancer, as is the case with trip.com.

CX 113

CX Transportation Entertainment Education 113

Ameyo Callversations

OCTOBER 22, 2021

Delivering exceptional personalized experiences with Conversational AI is the need of an hour to offer and build more intelligent CX. Conversational AI is changing how we engage with customers – vastly improving reach, responsiveness, and personalization. What is Conversational AI and Why is it a Global Trend Today?

AI 98

AI CX Artificial Intelligence Touchpoint 98

Shep Hyken

APRIL 1, 2022

This week, we feature an article by Arvind Kumar, head of product marketing at Zonka Feedback , an all-in-one customer feedback and survey management software. He writes about the future of digital customer experience and explores the CX predictions and trends for 2022. Future of Digital Customer Experience .

CX 77

CX Social Media Artificial Intelligence Touchpoint 77

Steven Van Belleghem

APRIL 20, 2021

Few companies are as obsessed by customer experience as Amazon. Which is why the collected writings of Jeff Bezos – from his unique annual shareholder letters to numerous speeches and interviews – that gather his core principles and philosophy are a gold mine for CX leaders. Delivering Happiness – Tony Hsieh.

Customer Experience 109

Customer Experience E-commerce Social Media Government 109

Beyond Philosophy

JANUARY 19, 2022

We think it is the future of Customer Experiences. Immersive experiences are part of the metaverse, leveraging the power of augmented reality (AR) and VR. Dobrev takes us through the ways Coca-Cola has been using these technologies in their customer strategy to great success. Key Ideas to Improve your Customer Experience.

Entertainment 78

Entertainment Social Media Management Consulting Touchpoint 78

Beyond Philosophy

JANUARY 10, 2019

The answer is found in the concept of mental accounting, and it might have significant implications for your Customer Experience. We discussed how our mental accounting affects our behavior as customers in our recent podcast. Accounting for Mental Accounting in Your CX. But mental accounting isn’t always logical.

Customer Experience 127

Customer Experience Entertainment CX 127

Uniphore

JUNE 22, 2021

So, we had to make their rants more entertaining. Lean in and learn why we should listen to our customer service employees if we truly cared about customer experience. 3 AI and Robotics Will Not Save Your CX AI and automation are often prescribed as key ingredients in today’s recipe for digital transformation.

Social Media 219

Social Media Contact Center Actionable Insights Entertainment 219

Kate Nasser

MAY 4, 2019

Do you want to make customers smile? If you mean more than entertain them, here are guaranteed steps to wow 'em. Kate Nasser The People Skills Coach™ #CX #CustomerService #CustServ #Sales. The post Make Customers Smile w/ These Guaranteed Steps | #CX #CustServ appeared first on KateNasser.com.

Entertainment 67

Entertainment CX Sales Hospitality 67

CommBox

JANUARY 4, 2022

Customer experience is one of the most important factors in business success. According to Deloitte, a whopping 88% of businesses are now prioritizing customer experience in their contact centers. And on top of that, over two-thirds compete with customer experience as their primary basis.

Customer Experience 105

Customer Experience Social Media Entertainment Sales 105

Beyond Philosophy

MARCH 22, 2017

However, I’m lovin’ their plans to overhaul their Customer Experience to regain the 500 million lost customer visits. McDonald’s plan to upgrade to the “Experience of the Future “ has much to teach us all about how to adapt to the changing expectations of today’s discerning (and demanding) customers.

CX 127

CX Entertainment Customer Loyalty Customer Experience 127

Ameyo Callversations

FEBRUARY 22, 2022

Businesses have completely reinvented the customer journey while taking the CX benefits to a new level by incorporating AI. AI customer experience has emerged as one of the most massive and dominant trends in the customer experience strategy. Through AI, businesses can augment customer experience.

AI 52

AI Artificial Intelligence Machine Learning CX 52

SurveySensum

JANUARY 8, 2021

As a company that is focused on improving the ways you help your customer, we reached out to our customers and community to collect some exceptional stories of customer experience. So, let’s jump right in and reflect on the best customer experience stories that happened in 2020!

Customer Experience 81

Customer Experience E-commerce Pharmaceutical Start-ups 81

Confirmit

MARCH 22, 2020

While we cannot do much to help you secure such household goods, we can help you navigate the confusing waters of Customer Experience (CX) during times of crisis. In the past few days, we’ve been getting a lot of questions from our clients on best CX practices in light of Covid-19. Are you communicating effectively?

Customer Experience 52

Customer Experience B2C Hospitality Hospitality 52

Beyond Philosophy

APRIL 25, 2019

Brands have already begun using facial recognition technology in their Customer Experience. Technology also exists that captures customers’ authentic emotion measurement using facial recognition software. I believe both of these technologies are the future for Customer Experience and, in some cases, the now.

Technology 118

Technology Technology CX Entertainment 118

Shep Hyken

JULY 12, 2021

Each week I read many customer service and customer experience articles from various resources. The Top Customer Service Trends: Digital Channels Overtake Service Options by Phillip Britt. Sharpen) Microsoft says 90% of Americans use good customer service as a factor when deciding whether to do business with a company.

Customer Service 116

Customer Service Retail Entertainment Social Media 116

Beyond Philosophy

DECEMBER 24, 2022

and founder of TRAP LAB , a few months ago, there is sure to be something for everyone—or at least some thing to entertain you. Key Ideas to Improve your Customer Experience. 11:24 Colin shares what the revolving door on 10 Downing Street experience this year in the UK reminded him about business and philosophy.

Entertainment 68

Entertainment Management Consulting AI CX 68

Steven Van Belleghem

FEBRUARY 7, 2022

And where a limited group of first movers is experimenting to understand it. I believe that this is the perfect moment for companies to start testing it in terms of marketing and CX: the potential is huge and the entry costs still rather low (depending on what you choose to do there, obviously). Metaverse marketing. That’s it for now.

E-commerce 117

E-commerce Gaming Non-Profits Entertainment 117

Beyond Philosophy

AUGUST 8, 2016

If they show up at your registration desk/exit row/car counter/hostess stand, how are you going to be deliberate about creating a great moment in their Customer Experience? With all this demand (and who can argue that customers can be demanding?), it is easy to forget the importance of creating an excellent Customer Experience.

CX 105

CX Entertainment Customer Experience 105

Zendesk

FEBRUARY 16, 2021

Flexible and personalized digital customer experiences became more important than ever before. According to Zendesk’s Customer Experience (CX) Trends Report 2021 , 65 percent of customers want to buy from companies that offer quick and easy online transactions. Media and Entertainment. Manufacturing.

E-commerce 76

E-commerce Entertainment Healthcare Manufacturing 76

Aquire

OCTOBER 26, 2021

If there’s one thing that’s accepted as truth in the customer experience world, it’s that CX personalization is a must-do. From emails that address customers by name to relevant product recommendations based on behavioral predictions, personalization can bring huge value to both customers and companies alike when used wisely.

CX 52

CX Artificial Intelligence Entertainment Retail 52

Customer Bliss

DECEMBER 6, 2018

In this past year alone, I’ve had conversations with quite a few leaders in this industry who are working extremely hard to improve CX within their organizations. Alvin Stokes, SVP of CX @CWC_tweets Click To Tweet. The presenting sponsor of The Chief Customer Officer Human Duct Tape Show is Customerville.

CX Transformation 72

CX Transformation CX NPS Entertainment 72

VOZIQ

APRIL 7, 2021

Every month, we bring you the best resources from the internet to help you navigate customer retention and customer experience issues. How to leverage CX automation for customer retention. Continuous engagement is critical to long-term customer loyalty. Read more.

Customer Retention 52

Customer Retention Entertainment Customer Loyalty CRM 52

Shep Hyken

MARCH 14, 2022

Each week I read many customer service and customer experience articles from various resources. Using Customer Journey Maps and Jobs to Be Done for a Better Customer Experience by Tobias Komischke. In other words, it’s all of the interaction points the customer experiences.

Artificial Intelligence 64

Artificial Intelligence Customer Service Customer Journey Map Entertainment 64

Uniphore

JANUARY 25, 2022

As the AI-powered customer experience (CX) frontier becomes more mainstream, companies will look to emotion AI to offer a differentiated experience rich in actionable data. As more companies incorporate emotion AI into their customer journey, customer comfort with, and subsequent demand for, the technology grows.

AI 130

AI Artificial Intelligence Healthcare Legal 130

Beyond Philosophy

JULY 19, 2019

There was a phrase that used to entertain me along these lines that said, “When somebody pats you on the back, they are looking for the place to stick the knife.” ” However, company politics are worth managing because it can help you move your Customer Experience program forward. ” He is correct.

Entertainment 107

Entertainment Customer Loyalty CX Customer Experience 107

Beyond Philosophy

JANUARY 19, 2022

If you consider Pine and Gilmore’s book The Experience Economy , the experience plunges customers into a different reality is quite a leap for the Customer Experience movement. Examples could be Disneyland Theme Parks or London’s War of the World’s VR experiences.

Real Estate 88

Real Estate Entertainment Gaming Technology 88

SugarCRM

NOVEMBER 3, 2020

The quality of the visuals took television to a new level and made it feel like a truly immersive experience. It was streaks ahead of the grainy box that was sitting in my living room and I knew then it would revolutionize home entertainment. The Future of CX. Change is afoot.

Artificial Intelligence 26

Artificial Intelligence Customer Experience CRM AI 26

Beyond Philosophy

DECEMBER 2, 2021

So, the question I pose today is, what part of your customers’ past would they want to relive? . For example, at our global Customer Experience consultancy, we take clients on study tours. These tours are a behind-the-scenes look at organizations that we admire for their outstanding Customer Experiences.

Entertainment 88

Entertainment Construction Innovation Customer Experience 88

Chip Bell

AUGUST 27, 2019

Mystery is one of the most powerful tools for ramping up the sparkle in customer experience. It is an antique giant home that has been turned into entertainment for magicians and their guests. Want to ramp customer loyalty? Look for ways to embed a touch of mystery in your customers’ experience.

Entertainment 73

Entertainment Customer Loyalty Customer Experience Customer Satisfaction 73

DMG Consulting

SEPTEMBER 13, 2021

Every employee plays a role in delivering an outstanding customer experience (CX), whether in direct contact with customers or supporting customer-facing co-workers. The Business Case for Making Contact Center Applications Standard Employee Productivity Tools. Sep 3, 2021 Donna Fluss.

Contact Center 48

Contact Center Artificial Intelligence Entertainment CRM 48

Fonolo

MAY 1, 2019

While the Canada angle is entertaining, the impact of a Mitel-Avaya merger would have very material affects on the contact center world. 6 Must-Read Customer Experience Trends in 2019. Join us as we adjust your set and help you dial in your CX strategy with our annual report on key CX trends. What’s Inside: .

Contact Center 99

Contact Center Entertainment Omnichannel CX 99

Beyond Philosophy

SEPTEMBER 24, 2020

So, what is Customer Science? Like any embryonic change, Customer Science is evolving and emerging, like Customer Experience did over the years. In my view, Customer Science is the fusion between technology (mainly AI), behavioral science, and data.

Net Promoter Score 139

Net Promoter Score AI Start-ups Entertainment 139

Taylor Reach Group

MAY 24, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events.

Contact Center 48

Contact Center CX Healthcare Social Media 48