Customer Think

FEBRUARY 16, 2023

The surge in reels, memes and TikTok has only furthered the desire for quick, eye-catching content to inform, entertain and guide people. We’re living in a world dominated by the visual medium. It’s how the eCommerce landscape functions.

Entertainment 64

Entertainment Customer Experience 64

Experience Investigators

APRIL 30, 2024

As the lights dim and the curtains part, understanding the intricate ballet of customer experience (CX) takes center stage. Let’s embark on an insightful exploration of CX in the live entertainment industry.

Entertainment 52

Entertainment Customer Journey Map Touchpoint CX 52

Steven Van Belleghem

DECEMBER 6, 2020

Every company is an entertainment company. The next few years we will see an immense boost to the entertainment industry, which will furthermore NOT be content to stay in its own lines. Further down the line, every company will become an entertainment company. The Zero Customer Experience.

E-commerce 98

E-commerce Customer Experience Social Media Entertainment 98

Aquire

JULY 29, 2021

Creating an omnichannel customer experience benefits businesses. Customers who engage through multiple channels with a business reportedly spend more. . Let’s take a look at what goes into creating an omnichannel customer experience and how it can help you boost sales and increase customer retention. .

Omnichannel 105

Omnichannel Customer Experience Social Media Retail 105

Beyond Philosophy

NOVEMBER 4, 2018

Convenience has a significant influence on the outcome of your Customer Experience. It is crucial you ensure you are making it as easy as possible for your customers to do business with you. Your Customers Like Their Version of Convenience, Too. Having a convenient experience is critical, and it is complicated, too.

Customer Experience 162

Customer Experience Transportation Entertainment Retail 162

Zendesk

JANUARY 17, 2023

Today’s customers are shopping across more channels—that includes social media. Forbes reports that 37% of Gen Z view shopping as a form of entertainment , and that generation finds their entertainment on social media apps. As late as 2015, Liberty London was still running a single switchboard and a shared email inbox.

Retail 52

Retail Social Media Customer Experience Entertainment 52

Steven Van Belleghem

NOVEMBER 28, 2023

Every morning, they organize customer experience meetings to report new questions and situations. What’s interesting is that they are positioning the Vision Pro as a general computing device, much like the Mac or the iPhone: one that is built for facetime, entertainment, gaming, productivity and even mental wellbeing.

CX 62

CX Customer Experience Entertainment Gaming 62

SurveySensum

MARCH 17, 2023

The automotive industry has recognized the importance of offering a seamless customer experience and is evolving by adopting new customer experience trends. Accenture’s recent study stated that 92% of dealers believe that customer experience will play an integral role in future growth.

Customer Experience 52

Customer Experience Manufacturing Entertainment Touchpoint 52

Shep Hyken

AUGUST 26, 2022

He shares what a tip jar can tell you about your customer’s experience. In many ways, a tip jar is a microcosm of the customer experience. Just as the quality of the experience can vary widely from one business to the next, so can the tip jar’s contents. Showing Appreciation for Good Service.

Customer Experience 65

Customer Experience Customer Satisfaction Entertainment Customer Service 65

CommBox

JANUARY 4, 2022

Customer experience is one of the most important factors in business success. According to Deloitte, a whopping 88% of businesses are now prioritizing customer experience in their contact centers. And on top of that, over two-thirds compete with customer experience as their primary basis.

Customer Experience 105

Customer Experience Social Media Entertainment Sales 105

Steven Van Belleghem

DECEMBER 1, 2021

In a world of increasingly orchestrated customer experiences, I believe that brands that understand how to stimulate serendipity will set themselves apart. Love your frustrated customers. We all know that negative customer experiences spread al lot faster than positive ones. NFTs & the branded economy.

Customer Experience 130

Customer Experience Customer Loyalty Gaming Start-ups 130

Aquire

AUGUST 18, 2021

Humor is an often overlooked but useful tool for any business looking to create a positive customer experience. Using humor can help you build your brand, foster connection, and promote relaxed and happy customer relationships. 6 tips to use humor for positive customer experience. Wondering how? million followers.

Customer Experience 105

Customer Experience Social Media Entertainment Start-ups 105

Beyond Philosophy

JANUARY 10, 2019

The answer is found in the concept of mental accounting, and it might have significant implications for your Customer Experience. We discussed how our mental accounting affects our behavior as customers in our recent podcast. So, what does all this have to do with your Customer Experience?

Customer Experience 127

Customer Experience Entertainment CX 127

Beyond Philosophy

JANUARY 19, 2022

We think it is the future of Customer Experiences. Immersive experiences are part of the metaverse, leveraging the power of augmented reality (AR) and VR. Dobrev takes us through the ways Coca-Cola has been using these technologies in their customer strategy to great success. Key Ideas to Improve your Customer Experience.

Entertainment 78

Entertainment Social Media Management Consulting Touchpoint 78

Neosperience

JULY 25, 2023

Today, more than ever, the customer needs to be heard. The latest customer experience statistics are clear: companies that implement customer centricity policies are 60% more profitable, while more than two in three consumers are willing to pay more for services that meet their needs.

Omnichannel 52

Omnichannel Technology Technology Artificial Intelligence 52

Win the Customer

JUNE 23, 2015

In the work environment, gamification may be employed as a training tool or employee morale initiative and in turn, improve customer service experiences. If […].

Gaming 122

Gaming Technology Technology Entertainment 122

Steven Van Belleghem

APRIL 20, 2021

Few companies are as obsessed by customer experience as Amazon. I had the honour of talking with Seth Godin at the UBA Trends Day very recently (Check the recap that Peter Hinssen and I made here ) and yet again, he proved that he is a god amongst men when it comes to branding, storytelling, marketing and customer experience.

Customer Experience 109

Customer Experience E-commerce Social Media Government 109

Steven Van Belleghem

MAY 26, 2023

They are getting a head start by understanding like no one else what these types of tech could mean for their customers. Keep training your employees If you’ve read my pieces, you know that I’m a big believer in the connection between customer experience and employee experience. Happy employees beget happy customers.

Customer Experience 57

Customer Experience Innovation Entertainment Start-ups 57

Uniphore

JUNE 22, 2021

So, we had to make their rants more entertaining. Lean in and learn why we should listen to our customer service employees if we truly cared about customer experience. Yet, NTT’s Global Customer Experience Benchmark reports that less than 6% of AI and robotics users score highly on the NPS scale.

Social Media 219

Social Media Contact Center Actionable Insights Entertainment 219

Experience Investigators

NOVEMBER 28, 2023

Ready to decode the new age of customer experience? Join Jeannie and her insightful guest Nate Brown , co-founder of CX Accelerator, as they decode the latest customer experience trends in the face of evolving consumer behavior. Ever wondered why some businesses are just a joy to deal with?

CX 52

CX Entertainment Touchpoint Customer Satisfaction 52

SurveySensum

JANUARY 8, 2021

As a company that is focused on improving the ways you help your customer, we reached out to our customers and community to collect some exceptional stories of customer experience. So, let’s jump right in and reflect on the best customer experience stories that happened in 2020!

Customer Experience 81

Customer Experience E-commerce Pharmaceutical Start-ups 81

Uniphore

NOVEMBER 17, 2021

Attributes 526% Revenue Growth to Massive Enterprise Demand for its Conversational Automation Platform that Uses AI to Modernize and Democratize Customer Experiences Palo Alto, Calif. “As we continue to work through the pandemic and into a post-pandemic era, customer experience has never been more important.

Technology 246

Technology Technology Innovation Entertainment 246

Callminer

SEPTEMBER 1, 2020

While it may not have been our typical, in-person experience filled with cocktail hours and outdoor activities, there was no shortage of entertainment and powerful and engaging insight from the customer experience (CX) and contact center industry’s most influential leaders, and hands-on practitioners.

VOE 182

VOE Artificial Intelligence Contact Center Entertainment 182

Steven Van Belleghem

FEBRUARY 7, 2021

This is one of the biggest pitfalls for organizations: I’ve seen too many of them develop this huge idea and strategy around customer experience. What I always tell the organizations that come to me for help, is to make a list of many small improvements that they can solve for their customers. 100 small projects.

Customer Experience 98

Customer Experience Net Promoter Score Gaming NPS 98

Steven Van Belleghem

OCTOBER 15, 2023

While the parks and experiences division – which includes cruises, live entertainment and theme parks – made up 34% ($29B) of revenue and 66% ($8B) of the operating profit. It’s the result of a potent blend of storytelling, branding, and crafting unforgettable customer experiences.

Entertainment 67

Entertainment Non-Profits CX Gaming 67

Beyond Philosophy

NOVEMBER 4, 2018

Convenience has a significant influence on the outcome of your Customer Experience. It is crucial you ensure you are making it as easy as possible for your customers to do business with you. Your Customers Like Their Version of Convenience, Too. Having a convenient experience is critical, and it is complicated, too.

Customer Experience 74

Customer Experience Transportation Entertainment Retail 74

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Steven Van Belleghem

NOVEMBER 10, 2020

Other customers and for those who are not a KBC customer, the service will cost no more than ‘the price of one cheeseburger per month.’ I hope that they inspire you to look around and think about how you can solve “the whole problem” for your customers too.

Healthcare 98

Healthcare Customer Experience Education Manufacturing 98

Steven Van Belleghem

JULY 10, 2020

WeChat offers communication, payment, day-to-day transactions in your life (public transportation, your insurances…), media and entertainment solutions on one platform. By adding media and entertainment to their app, they are actually making the same choices as Facebook and Whatsapp are making. Now they are gearing up. Smart marketing.

Gaming 98

Gaming Entertainment Transportation Start-ups 98

Steven Van Belleghem

FEBRUARY 19, 2020

Autodesk is an American multinational corporation that makes software services for – among many others – the entertainment industry. One of its most brilliant customers, movie director James Cameron, was also one of its most ‘difficult’ and demanding. Everything in his world is orchestrated.

Entertainment 52

Entertainment Customer Experience Artificial Intelligence E-commerce 52

Steven Van Belleghem

MARCH 2, 2020

It will redefine a broad range of industries with connected services: from retail to education, transportation to entertainment, and everything in between. What will 5G mean for customer experience? The post What 5G will mean for customer experience appeared first on Steven Van Belleghem.

Customer Experience 52

Customer Experience Manufacturing Transportation Gaming 52

Zendesk

AUGUST 26, 2022

So, how can integrations between your support platform and tools like your CRM improve the customer experience? When data is integrated into all the tools your customer-facing teams use, you can employ contact management, automation, and advanced analytics to ensure a delightful customer experience and eliminate silos between teams.

Customer Experience 52

Customer Experience CRM Compliance Start-ups 52

Confirmit

MARCH 22, 2020

While we cannot do much to help you secure such household goods, we can help you navigate the confusing waters of Customer Experience (CX) during times of crisis. While Customer Experience is always important, it is times like these where providing a great customer experience is of paramount importance.

Customer Experience 52

Customer Experience B2C Hospitality Hospitality 52

PeopleMetrics

JULY 17, 2015

And the more you can deliver on those expectations and build customer loyalty. Focus small in your customer experience strategy. Each customer experiences something different and tangible in their interactions with you. Which is why blanket, public promises to all of your customers are so hard to uphold.

Customer Experience 83

Customer Experience Voice of the Customer Entertainment Customer Feedback 83

PeopleMetrics

JANUARY 19, 2018

For pharmaceutical companies to survive, and thrive, they need to bend to serve their customers, the medical professionals who are done with the sales pitch and ready to collaborate with a trusted partner. Outside of work, Madeline enjoys playing squash, trying new beers, singing in a gospel choir, and spending time with friends and family.

Pharmaceutical 93

Pharmaceutical Healthcare Customer Experience Entertainment 93

Customers That Stick

JANUARY 23, 2020

Check out the video below to hear Adam’s one win that you can take away from 501 Ways to Roll Out the Red Carpet for Your Customers to improve your organization’s customer experience and customer service. About 501 Ways to Roll Out the Red Carpet for Your Customers. Read the rest here. »

Entertainment 103

Entertainment Healthcare Customer Service Customer Experience 103

Beyond Philosophy

JANUARY 17, 2018

In both situations, you are going to spend more money than you thought you were going to for entertainment. So, when you lose the ticket, you have drained what you allotted mentally for your entertainment budget that evening, so you are unwilling to spend another $20 (it isn’t in the budget, after all!). In both cases, you are out $20.

Entertainment 125

Entertainment Customer Experience Sales 125