Beyond Philosophy

JULY 19, 2016

The move toward putting the end user’s wants and needs at the center of an organizational strategy (optimizing the customer experience) is being adopted everywhere, beyond the hospitality and retail settings where it was first envisioned to every area of business, including B2B, healthcare and even the federal government.

Education 68

Education Entertainment Hospitality Hospitality 68

Fonolo

APRIL 19, 2018

I know I recently spoke about the importance of reading vs. watching television in my latest blog on the top customer experience books , but let’s not completely underestimate the power of the tube. In this clip from Little Britain, the hospital receptionist, Carol is not only unhelpful, she’s completely insane.

Customer Service 101

Customer Service Hospitality Hospitality Contact Center 101

Steven Van Belleghem

NOVEMBER 16, 2020

Telecom service provider Vivo, Brazil’s largest mobile operator with 80 million users’ partnered with Ace Seguradora to give its customers protection while travelling via the “Vivo Seguro Viage” service. It’s a great way of offering zero effort protection to its customers who want to feel safe during their travels.

Agriculture 98

Agriculture Transportation Hospitality Hospitality 98

Execs In The Know

JULY 1, 2021

This is where technology can level-set conditions and build parity into every customer experience. When we talk security, what we’re really referring to is customer data and information security. Industries like travel and hospitality, dining, and entertainment are all reopening and re-ramping concurrently.

Contact Center 98

Contact Center Entertainment Hospitality Hospitality 98

Qualtrics

FEBRUARY 16, 2021

The guest experience could be the difference between whether a guest returns or not. Explore the ways that organizations can use guest experience as a key factor of their success. What is guest experience? Within the hospitality service sector, great guest experience is a well-known cause of happy reviews and repeat business.

Hospitality 49

Hospitality Hospitality Net Promoter Score Start-ups 49

Customer Bliss

JULY 7, 2016

That has been my intention behind my books, blog, speaking and work as co-founder of the Customer Experience Professionals Association. That is also behind why I have launched a customer experience podcast series – so that we can hear each other’s’ voices and celebrate in our successes and learn from our challenges.

Customer Experience 56

Customer Experience Non-Profits B2C B2B 56

Kate Nasser

MAY 4, 2019

Do you want to make customers smile? If you mean more than entertain them, here are guaranteed steps to wow 'em. The post Make Customers Smile w/ These Guaranteed Steps | #CX #CustServ appeared first on KateNasser.com. Kate Nasser The People Skills Coach™ #CX #CustomerService #CustServ #Sales.

Entertainment 67

Entertainment CX Sales Hospitality 67

Return Customer

JULY 8, 2015

You must be consistent when engaging with customers on social media and work on maintaining relationships as well as building new ones. UK retailers, for example, are adjusting their customer service strategies to provide a better customer experience for Millennials and other shopper demographics. Clear path to purchase.

Customer Service 120

Customer Service Social Media E-commerce Retail 120

Ameyo Callversations

SEPTEMBER 8, 2021

The critical role is to improve the overall customer experience by providing meaningful help – assisting with customers’ issues and resolving all sorts of obstacles. Around 89 % of companies expect to compete with their concurrence primarily based on customer experience. What is Outbound Call Center?

Social Media 93

Social Media Contact Center Sales Entertainment 93

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Intercom

MAY 4, 2023

And it wasn’t because his widgets were any better than anyone else’s – it was because he realized that providing a great customer experience was not only a differentiator but a vital ingredient for success. I realized that our competitive advantage was the customer experience. I did that. Why were people so loyal?

Customer Service 52

Customer Service Start-ups Hospitality Hospitality 52

Qualtrics

SEPTEMBER 8, 2021

Before joining Intermountain Healthcare, Kevan served as Disney’s Global Head of Insight and Experience. There he helped expand the entertainment giant’s perception of guest satisfaction beyond isolated on-property visits. Lessons from the happiest place on Earth. But we’re all consumers, whether we like the label or not.”

Healthcare 26

Healthcare Entertainment Hospitality Hospitality 26

Qualtrics

OCTOBER 24, 2019

Here’s how your teams can deliver an excellent customer experience right through to January – and want to stick around afterwards, too. Employees are the front line for customer experience, and can have a huge influence on both the day-to-day and the long-term success of your CX program.

CX 32

CX Entertainment Hospitality Hospitality 32

Qualtrics

OCTOBER 15, 2019

Here’s how your teams can deliver an excellent customer experience right through to January – and want to stick around afterwards, too. Employees are the front line for customer experience, and can have a huge influence on both the day-to-day and the long-term success of your CX program.

CX 20

CX Entertainment Hospitality Hospitality 20

Zendesk

MAY 3, 2021

The impact of the last year on customer experience will be long-lasting. Customers have adapted their expectations, teams have learned how to operate remotely, and businesses are ramping up tech adoption as they look for new ways to engage customers while staying connected to each other. Media & Entertainment.

CX 52

CX Manufacturing Entertainment Healthcare 52

Aquire

JANUARY 16, 2022

Especially in the banking or finance sector, chatbots can easily help customers pay bills, check their card balances, and more. Learn more about chatbots in customer support. Chatbot use cases for customer engagement. They can serve as a source of entertaining discussions about the weather, movies, and more.

Government 52

Government Healthcare Retail AI 52

Qualtrics

JUNE 30, 2020

In this series we'll discuss all things digital, digital marketing, digital analytics, digital strategy, and digital customer experience. We had all sorts of, celebrities and, and, you know, artists and entertainment plus of course, hundreds and hundreds of tracks that people, so a few as sort of the pandemic hit.

Start-ups 26

Start-ups Innovation Government Technology 26