Beyond Philosophy

MAY 24, 2024

A Master Class Part 3: Unlocking the Psychology of Customer Experience In the third episode of our Master Class series on the Psychology of Customer Experience, we delve into how other people influence our behavior. Understanding these theoretical dynamics is practical, empowering you to design effective Customer Experiences. Robert Cialdini’s research on influence is a cornerstone of understanding social dynamics and persuasion techniques.

Sales 88

Sales Customer Loyalty Customer Experience CX 88

Intercom

MAY 24, 2024

It’s no secret that AI is radically changing the game for customer service organizations. Rapid advancements in technologies like large language models and generative AI are giving teams the opportunity to completely reimagine how they deliver support. While the potential of using AI to automate common queries and enable smarter, more personalized experiences is exciting, the idea of overhauling how an entire support operation works can also feel overwhelming.

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AI Gaming Technology Technology 98

Doing CX Right

MAY 24, 2024

Ticketmaster fiasco reveals the high cost of lost customer loyalty. Learn lessons on pricing, technology, user experience and prioritizing customer experience. The post The High Cost of Lost Customer Loyalty: Ticketmaster’s 5 Lessons For Every Industry appeared first on Doing CX Right.

Customer Loyalty 59

Customer Loyalty CX Technology Technology 59

Intercom

MAY 24, 2024

If your external knowledge content isn’t in great shape, your internal content is probably even worse. I talk to a lot of customer service folks who share this common pain point. Of course, this isn’t the fault of your busy customer service team. It’s because you haven’t had the time or a MUST-do reason to prioritize internal knowledge content.

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AI Engineering Start-ups Customer Service 59

Speaker: Aaron Jacob, VP of Accounting Solutions & Reagan Cook, GTM Lead

Are you struggling to navigate the complexities and challenges that come with crypto accounting? 🤔 This new webinar will cover everything businesses need to know to get started with crypto accounting after incorporating crypto into their business models! Industry experts Aaron Jacob and Reagan Cook of TaxBit will thoroughly explore the prevalent operational hurdles encountered by accounting teams when interacting with crypto on the books, and detail how software solutions can effectively

SurveySensum

MAY 24, 2024

Qualtrics is a widely used customer experience management tool that focuses on creating surveys, collecting responses, analyzing data, and generating reports to improve overall customer and employee experience. The tool is a well-known name in the CX industry for its wide range of survey features and settings and advanced capabilities suited for enterprise-level organizations.

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CX Start-ups Actionable Insights Text Analytics 52

Customer Think

MAY 24, 2024

Xactly Reimagines User Experiences with New Generative AI Capabilities at User Conference, Upside

AI 59

AI 59